Manage Scrimba

How to cancel scrimba and understand your refund rights in canada

What scrimba is and why you might want to cancel

Scrimba is an interactive online learning platform built for people learning web development, front-end coding, and career-building skills. The platform uses interactive "Scrim" lessons where you can write code directly in your browser, track your progress through self-paced courses, and connect with a community of learners. You can take individual courses or enroll in their Bootcamp program for intensive training.

Whether you've completed your learning goals, found a different platform that suits you better, or simply want to reduce your monthly expenses, cancelling Scrimba is straightforward once you know where to look. At Stopee, we guide Canadian consumers through cancellation processes with clarity and confidence, so you're never trapped by confusing steps or hidden policies.

When cancelling makes sense for you

You might cancel Scrimba if you've finished your courses, secured a job in development, want to pause learning temporarily, or prefer learning through video tutorials or books instead. Some learners also find that the platform's pricing, community features, or course selection no longer align with their goals. Whatever your reason, cancelling before your next billing date is the fastest way to stop charges.

Common reasons scrimba members cancel

Learners most often cancel after completing their target course or bootcamp, when budget tightens, or when they discover competing platforms like freeCodeCamp, Codecademy, or Coursera that better fit their learning style. Others cancel because they've landed a development role and no longer need structured lessons. Understanding your own reason helps you decide whether cancellation is permanent or temporary.

Scrimba pricing in canada

Before you cancel, it helps to review what you're paying and confirm that cancellation aligns with your budget goals.

If you're on the annual plan and want to cancel, you may be eligible for a partial refund depending on how much time remains in your billing period and Scrimba's refund policy. Keep track of your renewal date so you cancel before the next charge hits your card.

Your consumer rights in canada and why they matter

Canadian consumer protection law gives you stronger rights than Scrimba's internal refund policy might suggest, and Stopee believes you should know exactly where you stand.

Consumer protection act and cooling-off periods

Canada's Consumer Protection Act and provincial equivalents (like Ontario's Consumer Protection Act) typically grant you a 7 to 14-day cooling-off period for online purchases, depending on your province. This "cooling-off" or "right of cancellation" period allows you to cancel and request a full refund without penalty, even if Scrimba's stated policy is stricter.

Scrimba advertises a 7-day refund window for direct web purchases. However, if you purchased within the last 7 to 14 days (depending on your province) and your reason for cancellation is that you changed your mind or the service doesn't match its description, you may have the legal right to demand a refund under Canadian law, regardless of Scrimba's policy. This is especially true for digital education services, where consumer protection standards are evolving.

The bootcamp money-back guarantee

Scrimba's Bootcamp explicitly advertises a 14-day money-back guarantee. If you enrolled in the Bootcamp and cancel within 14 days, you have the right to a full refund regardless of how much content you've accessed. This guarantee exceeds their standard 7-day web policy and aligns with Canadian consumer expectations for high-ticket training programs.

When to escalate to your provincial regulator

If Scrimba refuses a refund you believe you're entitled to under Canadian law, you can file a complaint with your provincial consumer protection office. For example, Ontario residents can contact the Ontario Attorney General's Consumer Protection Bureau. Residents of other provinces should contact their provincial Ministry of Consumer Affairs or equivalent. Stopee recommends documenting all communication with Scrimba (emails, screenshots, payment receipts) before escalating.

How to cancel scrimba step-by-step

Cancellation differs slightly depending on where you signed up: directly on Scrimba's website, through Apple's App Store, or through Google Play. We'll walk you through each method so you can cancel without surprises.

Cancel scrimba on the web (direct purchase)

If you signed up and pay directly through Scrimba's website, you cancel from your account settings.

1. Open your web browser and visit scrimba.com.
2. Sign in with your email and password.
3. Click on your profile avatar or account menu in the top-right corner.
4. Select Settings from the dropdown menu.
5. Navigate to the Subscriptions or Billing section (exact naming may vary).
6. Locate your active subscription and look for a cancel button, delete icon (often marked with an "x"), or a "Manage Subscription" link.
   • Pro tip: If you see a "Manage" button, click it first to view full cancellation options before confirming.
7. Click the cancel or delete option.
8. Scrimba may ask why you're cancelling (optional feedback); you can skip this or provide brief reasons to help them improve.
9. Confirm your cancellation in the popup or final step.
   • Warning: Some platforms show a re-engagement offer at this stage (like a discount to stay). Ignore it if you're certain you want to leave.
10. You'll receive a confirmation email from help@scrimba.com. Save this email as proof of cancellation.
11. Log out and verify you can no longer access Pro-only features (you'll be downgraded to the free tier).

Pro tip: If you don't see a cancel button in Settings, or if the interface has changed, email help@scrimba.com directly with "Cancellation Request" in the subject line. Include your email address, account username, and the date you want cancellation to take effect.

Cancel scrimba through apple app store (iOS)

If you subscribed via Apple (iPhone, iPad, or Mac), Apple handles your billing and cancellation.

1. Open the Settings app on your iOS device.
2. Tap your Apple ID profile at the top of the screen.
3. Select Subscriptions.
4. Find Scrimba in the list of active subscriptions.
5. Tap on Scrimba.
6. Tap Cancel Subscription or Delete (wording varies by iOS version).
   • Warning: Apple may display a retention offer or a prompt asking you to switch plans. Tap "Cancel Subscription" again to confirm.
7. Apple will show your cancellation effective date (usually the last day of your current billing period). Confirm this date.
8. You'll receive a confirmation email from Apple. Keep this for your records.

Alternatively, you can manage subscriptions directly from the App Store:

1. Open the App Store app.
2. Tap your profile icon in the top-right corner.
3. Tap Subscriptions.
4. Select Scrimba and follow the same cancellation steps above.

Pro tip: Apple processes cancellations immediately, but you retain access until the end of your paid billing period. You won't be charged again.

Cancel scrimba through google play (Android)

If you use an Android device and subscribed through Google Play, Google manages your billing.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top-right corner.
3. Tap Manage your Google Account (or select Payments & subscriptions directly if visible).
4. Navigate to Payments & subscriptions (may appear under the Services & preferences tab).
5. Tap Subscriptions.
6. Find Scrimba in the list.
7. Tap on Scrimba and select Cancel subscription.
   • Warning: Google Play may offer a retention deal or ask why you're leaving. Proceed with cancellation if you're certain.
8. Confirm the cancellation. Google will show your final access date.
9. You'll receive a confirmation email from Google. Retain this.

Pro tip: Google Play refunds are issued back to your original payment method (credit card, debit card, or Google Play balance) within 1 to 3 business days, depending on your bank.

Cancel by email if the above steps don't work

If you can't access your account settings, don't see a cancel button, or prefer written confirmation, contact Scrimba's support team directly.

1. Send an email to help@scrimba.com with the subject line: "Subscription Cancellation Request"
2. Include:
   • Your full name
   • The email address associated with your Scrimba account
   • Your username (if you know it)
   • The date you want the cancellation effective (ideally before your next billing date)
   • A brief reason (optional, but helpful for feedback)
3. Send the email and wait for a response. Scrimba typically replies within 24 to 48 hours during business days.
4. Keep a copy of your email and their reply as proof of cancellation request.

Pro tip: If Scrimba's email support is slow, you can also request cancellation via their Help Centre contact form (usually found on their support pages), which may route to the same team but creates a ticket number for tracking.

What happens after you cancel scrimba

Cancelling can feel final, and it's normal to wonder what you're losing and what you keep.

Your access after cancellation

The moment you cancel, your Pro subscription stops renewing. However, you retain full access to all Pro courses, community features, and interactive lessons until your current billing period ends. For example, if you pay on the 15th and cancel on the 20th, you keep everything until the 15th of the following month.

After your paid period expires, you're automatically downgraded to Scrimba's free tier, which includes limited course access and community features but no certificates or advanced challenges. Any certificates you've already earned remain in your account and are downloadable.

Your data and certificates

Scrimba retains your account data, course progress, and issued certificates even after cancellation. You can log back in at any time to view your completed courses, download certificates, or review your progress notes. Your account doesn't disappear when you cancel.

Can you reactivate your subscription later?

Yes. If you cancel Scrimba and later decide to return, you can re-subscribe at any time. Your old account remains active, and Scrimba typically won't charge you a re-activation fee. Your previous progress and certificates will still be there, though some courses or features may have changed.

Refund policy and your options

Stopee wants you to understand exactly when Scrimba will refund your money and when they won't, so you can make an informed decision about cancellation timing.

Direct web purchases: the 7-day refund window

If you paid Scrimba directly through their website, you're eligible for a full refund if you request it within 7 days of your purchase. Scrimba limits refunds to one per account, and they do not offer prorated refunds for partial months. This means if you're 10 days into a monthly subscription, you won't receive a partial refund for unused days.

However, if you paid within the last 7 days and purchased a full month or annual plan, you have the strongest case for a refund under Scrimba's stated policy. Email help@scrimba.com with your cancellation and refund request within that 7-day window.

Bootcamp purchases: the 14-day money-back guarantee

Scrimba's Bootcamp program (their premium, intensive coding training) offers a 14-day money-back guarantee. If you enroll and cancel within 14 days, Scrimba will refund your full Bootcamp fee, no questions asked, regardless of how much content you've accessed. This is a consumer-friendly guarantee and aligns with professional training industry standards.

App store and google play refunds

If you subscribed through Apple or Google, refunds are handled by those platforms, not Scrimba directly. Apple's standard policy allows refunds if requested within 15 days of purchase on most digital subscriptions. Google Play similarly offers refund windows (typically 48 hours for new purchases, with exceptions for certain services).

To request a refund from Apple, go to App Store > Account > Purchase History, find Scrimba, tap "Report a Problem," and select "I'd like a refund." Apple reviews your request and typically responds within 48 hours. For Google Play, open Google Play Store > Menu > Help & feedback > Report an issue, select your Scrimba purchase, and request a refund.

Renewal charges: how to stop them

The fastest way to prevent renewal charges is to cancel before your billing date. Cancellation takes effect immediately in Scrimba's system. If Scrimba charges you after you've cancelled, contact them within 7 days and request a reversal. If they don't respond, ask your bank or credit card company to dispute the charge as unauthorized (since you cancelled).

Common mistakes when cancelling scrimba

Many learners want to cancel Scrimba but accidentally delay or forget key steps, leading to unwanted charges and frustration. Let's address what tends to go wrong so you avoid it.

Mistake 1: confusing account deletion with subscription cancellation

Some users try to delete their Scrimba account thinking it will cancel their subscription. Account deletion is different. Deleting your account may close access, but it doesn't stop billing. Instead, navigate directly to the Subscriptions or Billing section and cancel your plan. Only delete your account after you've cancelled your subscription.

Mistake 2: cancelling on the wrong platform

If you signed up via Apple and later try to cancel through Scrimba's website, your cancellation won't go through because Apple, not Scrimba, manages your billing. Double-check which payment method appears on your receipt, then cancel through that same platform. If you're unsure, email help@scrimba.com with your receipt, and they'll direct you to the right cancellation portal.

Mistake 3: not saving cancellation confirmation

After you cancel, save the confirmation email or take a screenshot of the cancellation screen. If Scrimba charges you again or disputes your cancellation, you'll need proof. Stopee recommends keeping all cancellation emails for at least 12 months.

Mistake 4: cancelling too late in the billing cycle

If your billing date is the 15th and you cancel on the 10th, you'll still be charged on the 15th (for the next cycle), and your access will extend to the 15th of the following month. There's no way around this with most subscriptions. Plan your cancellation for a few days before your renewal date to minimize unused paid time.

Mistake 5: forgetting to request a refund if eligible

Scrimba won't automatically refund you after cancellation. If you purchased within the last 7 days (or 14 days for Bootcamp), you must actively request a refund. Send an email to help@scrimba.com stating you want both cancellation and a refund. Be specific about your purchase date and reason.

Step-by-step checklist before you cancel

Use this checklist to ensure you're ready and won't miss anything when you cancel Scrimba.

• Check your billing date: Look at your last invoice email to find when you were charged. Plan to cancel a few days before that date.
• Decide on a refund: If you purchased within 7 days (or 14 for Bootcamp), determine whether you'll request one.
• Download or screenshot anything important: Save any certificates, progress reports, or code snippets you want to keep.
• Identify your sign-up method: Confirm whether you subscribed via Scrimba's website, Apple App Store, or Google Play.
• Have your login ready: Gather your Scrimba username and password so you can sign in and cancel quickly.
• Write down your cancellation reason (optional): Scrimba may ask why you're leaving; brief feedback can help them improve.
• Open your email: After cancellation, you'll receive a confirmation. Have your email app open so you can capture it immediately.
• Create a reminder (if refunding): If you request a refund, set a calendar reminder to follow up in 7 days if Scrimba doesn't respond.

Scrimba alternatives if you're thinking about leaving

Before you cancel permanently, you might want to explore alternatives to see if another platform better serves your learning style.

If cost is your main concern, freeCodeCamp and Codecademy offer free tiers or low-cost options. If you value interactive code editors like Scrimba's, Codecademy and Treehouse are close alternatives. If you want to avoid subscription renewal charges, Udemy's one-time course purchases might appeal to you.

Contacting scrimba for cancellation support

If you run into trouble cancelling or want to speak with someone directly, here's how to reach Scrimba's support team.

Email support

Send cancellation requests or billing questions to help@scrimba.com. Include your account email, username, and a clear request for cancellation and/or refund. Scrimba typically responds within 24 to 48 hours on weekdays.

Help centre and documentation

Scrimba's Help Centre (scrimba.helpscoutdocs.com) includes guides for managing subscriptions and billing. Search for "cancel subscription" or "manage billing" to find step-by-step articles with screenshots that may help clarify the process for your specific platform.

Postal address (for formal requests)

If you prefer to send a formal cancellation notice by registered mail (especially if you believe you're owed a refund under consumer law), Scrimba's registered office is located in Oslo, Norway. However, emailing help@scrimba.com is faster and more practical for most Canadian consumers. If you do send postal mail, use tracked/registered delivery and keep a copy of your letter.

Scrimba's general company address:

Scrimba AS
Oslo, Norway

(For the most current street address, check Scrimba's official website or your account agreement, as office locations may change.)

Final thoughts on cancelling scrimba with confidence

Cancelling Scrimba is a straightforward process once you know which platform to use (web, Apple, or Google), and you understand your refund rights under Canadian consumer law. You have protections that go beyond Scrimba's 7-day policy, especially if you purchased within 7 to 14 days depending on your province.

The key takeaway is this: cancel in the Subscriptions section of your account (or the app store where you subscribed), save your confirmation email, and if you qualify for a refund, request it immediately. Don't assume cancellation handles refunds automatically. And if Scrimba's policy conflicts with your provincial consumer protection laws, escalate to your provincial regulator rather than accepting a "no refund" reply.

Stopee has helped thousands of Canadian consumers navigate subscription cancellations, understand their rights, and recover refunds they didn't know they were entitled to. Whether you're cancelling Scrimba to switch to another platform, pause your learning journey, or simply cut expenses, we're here to remind you that you're in control of your subscription decisions. Use the steps in this guide, keep your confirmation emails, and never let an automated system or vague policy prevent you from cancelling when you're ready to move on.

Ready to cancel? Head to your account settings, follow the platform-specific steps above, and reclaim that monthly or annual expense. Your learning journey will wait if you decide to return, and your progress will still be there.