Manage Scrimba

How to cancel scrimba in new zealand and reclaim your learning investment

What scrimba is and who it serves

Scrimba is an interactive online coding platform built for learners who want to master front-end web development through hands-on screencast lessons and in-browser code editing. You follow real developers building projects, pause at any moment to edit the code yourself, and see changes live as you learn.

The platform attracts beginners stepping into web development for the first time, as well as experienced developers who want to sharpen specific skills or complete project-based certifications. Scrimba operates internationally and offers a free tier alongside a paid Pro subscription for full course access, community features, and verified certificates.

Why new zealand learners choose scrimba

Scrimba appeals to Kiwi developers and career-changers because it removes geographical barriers to quality tech education. You pay in NZD, learn at your own pace, and access content on any device with a browser. However, not every learner's circumstances stay the same-some discover the content doesn't match their learning style, others finish their goals early, and some face budget pressures. Whatever your reason, Stopee is here to guide you through cancelling cleanly and understanding your refund rights.

Your consumer rights under new zealand law

Before you cancel, know what protections you have as a New Zealand consumer buying digital services online.

The cooling-off period and fair trading act

The Consumer Guarantees Act and Fair Trading Act 1986 protect you when you purchase subscriptions from any company, including international platforms like Scrimba. You have the right to a refund within 7 days of your initial purchase if the service does not meet reasonable standards or if you change your mind-this aligns closely with Scrimba's own 7-day refund window.

If Scrimba claims a limitation on refunding renewals conflicts with your rights as a consumer, the Fair Trading Act takes precedence. The Commerce Commission in New Zealand oversees breaches of consumer law, and you can lodge a complaint if a company refuses a legitimate refund.

Misleading conduct and subscription traps

Under the Fair Trading Act, companies cannot hide cancellation methods or mislead you about billing. If Scrimba makes it unreasonably difficult to cancel or does not clearly display refund terms before purchase, you have grounds to escalate to the Commerce Commission. Stopee advocates for transparent cancellation processes because you deserve to know how to exit a service before you commit to it.

Scrimba pricing and plan structure

Scrimba publishes pricing in US dollars, but you pay in New Zealand dollars when you subscribe from Aotearoa. Exact NZD amounts may vary based on your bank's exchange rate and the payment method you choose.

Current scrimba plans and costs

Pro tip: If you subscribed to the annual plan but want to cancel soon after purchase, you fall within the 7-day refund window-apply for a full refund and avoid months of charges you do not need.

Why learners cancel scrimba

Understanding why you want to cancel helps you make the right choice before you pull the trigger-sometimes there are faster solutions than cancelling entirely.

Common reasons kiwis walk away from scrimba

• You completed your learning goal and no longer need Pro access.
• The interactive screencast format does not match your preferred learning style.
• You found a competing platform that better suits your skill level or pace.
• Budget constraints mean you need to cut discretionary subscriptions.
• You purchased Pro but discovered most courses are available on the free tier.
• Automatic renewal charged your card, but you forgot you had an active subscription.

Before you cancel, consider pausing your subscription if Scrimba offers that option-some platforms do, saving you the hassle of re-entering payment details if you want to return later. Stopee always recommends exploring pause or pause-billing features first, as they are faster and less permanent than full cancellation.

How to cancel scrimba from new zealand

Your cancellation method depends on where you set up your subscription: directly through Scrimba's website, or via Apple's App Store or Google Play on your mobile device.

Cancel a direct web subscription (Scrimba website)

If you signed up at scrimba.com or logged in via your email, follow these steps to cancel your Pro subscription.

1. Open your web browser and visit scrimba.com.
   • Make sure you are not using an app-use the website directly.
2. Sign in using your email address and password.
   • If you use a social login (Google, GitHub, or Facebook), use that method to sign in.
3. Click on your profile icon or avatar, usually located in the top-right corner.
   • You may also see a "Settings" link or menu option.
4. Select Settings, then Subscriptions (or Billing).
   • This section shows all active subscriptions tied to your account.
5. Locate your Pro subscription and click the red "x" icon, Delete button, or "Cancel subscription" link next to it.
   • Warning: Do not refresh the page immediately after clicking-wait for confirmation.
6. Confirm the cancellation when prompted.
   • Scrimba may ask why you are leaving; this feedback is optional but helps them improve.

What happens next: Your Pro access remains active until the end of your current billing cycle. You will not be charged again. After the cycle ends, you drop to the free tier automatically.

Cancel an app store subscription (iPhone or iPad)

If you subscribed to Scrimba through Apple's App Store on an iPhone or iPad, you must cancel via Apple's subscription management system. Scrimba support cannot cancel App Store subscriptions for you-Apple controls those entirely.

1. Open the Settings app on your iPhone or iPad.
   • Settings is the grey gear icon usually on your home screen.
2. Tap your name at the very top of the Settings menu.
   • This opens your Apple ID settings.
3. Select Subscriptions.
   • You see a list of all active subscriptions tied to your Apple ID.
4. Tap Scrimba in the list.
   • This opens Scrimba's subscription details page.
5. Tap Cancel Subscription (or similar wording depending on your iOS version).
   • Apple asks you to confirm; tap Cancel once more.
6. You receive an immediate confirmation from Apple.
   • Check your email for a receipt showing the cancellation.

Pro tip: Apple's App Store subscriptions often renew on the same day each month. If you cancel on day 25 of a 30-day billing cycle, you still have access until day 25 of next month.

Cancel a google play subscription (Android)

Android users who signed up via Google Play must cancel through the Play Store app on their device or via web browser. Google manages renewals independently of Scrimba.

1. Open the Google Play Store app on your Android phone or tablet.
   • Play Store has a coloured triangle icon.
2. Tap your profile icon in the top-right corner (usually a photo or initial circle).
   • A dropdown menu appears.
3. Select Payments & subscriptions.
   • If you see separate options, choose "Subscriptions" directly.
4. Tap Subscriptions.
   • You see all active subscriptions on this Google account.
5. Select Scrimba from the list.
   • The subscription details page opens.
6. Tap Cancel Subscription.
   • Google asks you to confirm your reason (optional) and then completes the cancellation.

Warning: If you use multiple Google Play accounts on the same device, make sure you are logged into the correct account before you cancel-otherwise you may cancel the wrong subscription or find no Scrimba entry at all.

What happens after you cancel scrimba

Cancelling a subscription is not the end of your Scrimba story-your account, progress, and certificates remain safe.

Your access during the final billing cycle

When you cancel a direct web subscription, Scrimba does not cut you off immediately. You keep full Pro access until your current billing period ends. This means if you cancel mid-cycle, you are not charged for the remaining days-you simply use up your paid access and then drop to free tier access.

App Store and Google Play subscriptions follow the same principle: cancellation stops future renewals, but you retain access until the paid period expires.

Your account, courses, and certificates after cancellation

Cancelling a subscription does not delete your Scrimba account or erase any progress you have made. Your profile, completed courses, certificates, and notes remain in your account indefinitely. When your Pro period ends, you transition to a free account, which still lets you access free courses and review past certificates.

Pro tip: Download or screenshot any certificates you earned while Pro was active-platforms occasionally change how they store or display archived credentials, so keeping a personal copy is smart.

Stopping automatic renewals

Direct web subscriptions renew on the same day each month unless you cancel. App Store and Google Play subscriptions behave identically. Once you cancel through any method, no future charges hit your card. However, if you cancel your subscription but see a charge a few days later, it may be a renewal that processed just before your cancellation took effect-this is when you escalate to refund support.

Refunds and getting your money back

New Zealand consumer law gives you strong protection against unwanted charges, and Scrimba's official refund policy overlaps with your statutory rights.

Scrimba's refund policy

Scrimba offers a full refund for your initial purchase if you request it within 7 days. This policy applies to your first charge only; renewals and subsequent months are generally non-refundable unless you have a strong reason (such as accidental duplicate charges or billing errors).

• Refunds exclude bank fees and international currency conversion fees-you receive the refund in your original currency, but your bank may deduct fees during the transfer back to your New Zealand account.
• One refund per account is the stated limit, though Scrimba support has sometimes shown flexibility for genuine mistakes.
• If you subscribed via App Store or Google Play, you must request refunds through Apple or Google, not Scrimba-they process those refunds independently.

How to request a refund

Email Scrimba support directly with your request. Include your account email, the date you subscribed, the amount charged, and a brief explanation. Be honest: accidental renewals and early cancellations within 7 days have the strongest chance of approval. Stopee advises acting quickly-the longer you wait, the weaker your refund case becomes.

If scrimba refuses your refund

If Scrimba declines your refund and you believe you are entitled to one under New Zealand consumer law, escalate the dispute. Contact the Commerce Commission via their website (beehive.govt.nz or commerce.govt.nz) and file a consumer complaint. Include evidence: your email chain with Scrimba, bank statements showing the charge, and your cancellation confirmation. The Commerce Commission investigates breaches of the Consumer Guarantees Act and Fair Trading Act, and companies often reverse unfair refusal decisions once regulators intervene.

Stopee recommends keeping all receipts, confirmation emails, and screenshots of your account throughout the cancellation and refund process-this documentation is your proof if you need to escalate.

Common cancellation mistakes and how to avoid them

Cancelling a subscription feels straightforward, but small mistakes can leave your account active or your refund claim rejected. Learning what goes wrong helps you protect yourself.

Mistake 1: cancelling only in the app, not the account

If you uninstall the Scrimba app from your phone, your subscription keeps running in the background. The app and your account are separate-deleting one does not touch the other. You must cancel through your account settings (either on the Scrimba website or your device's subscription manager) to stop renewals.

Mistake 2: missing the 7-day refund window

Scrimba's refund policy is strict about timing. If you wait 8 days before requesting a refund, you will likely be denied. Mark your purchase date on your calendar and request refunds within 6 days if you know cancellation is coming-do not procrastinate.

Mistake 3: confusing direct subscriptions with app store subscriptions

Paying Scrimba directly through their website is different from subscribing through App Store or Google Play. If you signed up on the web but cancel only via your phone's app, your subscription continues. Confirm which method you used (check your bank statement or email receipts) and cancel through the correct channel.

Mistake 4: not saving your cancellation confirmation

After you cancel, save or screenshot the confirmation message-this proves you took action. If a charge appears later and you need to argue with Scrimba or your bank, this confirmation is your evidence. Email confirmations to yourself or store them in a folder dedicated to subscriptions.

Mistake 5: ignoring accidental renewals

If you cancel on the last day of your cycle, a renewal charge might process before the cancellation takes effect. Do not ignore the charge hoping it will resolve itself. Contact Scrimba support or your bank immediately-the sooner you report it, the faster you get a refund.

Cancellation checklist for scrimba subscribers

Use this checklist to ensure you cancel correctly and do not leave loose ends.

Reviews and what other kiwi learners say

Scrimba holds a 4.5 out of 5 rating across major review platforms, with learners praising the interactive code-along format and project-based curriculum. However, common feedback includes that free courses cover much of the same ground as Pro courses, which leads some users to cancel once they realise they do not need paid access.

New Zealand reviewers often mention the clarity of the cancellation process-when they choose to leave, they find it straightforward, which is a refreshing contrast to platforms that bury cancellation links. That said, some international users report difficulty reaching support, so using Stopee's guidance to self-serve your cancellation is usually faster than waiting for email replies.

Should you cancel or pause your learning?

Before you cancel permanently, consider whether Scrimba still offers value. If you are stepping away temporarily, some platforms offer pause or pause-billing options that freeze charges without erasing your account. If Scrimba does not offer pausing, cancellation is your only choice-but you can always re-subscribe later if your circumstances change.

Kiwi learners on a budget often cancel Pro and use the free tier to review past courses or explore new ones before re-subscribing. Stopee encourages this flexible approach: there is no shame in cycling on and off a subscription as your learning goals and finances shift.

Final steps and next moves

Cancelling Scrimba is a straightforward process once you know which platform to use and what to expect. Remember your consumer rights: you have a 7-day refund window under New Zealand law, and the Commerce Commission backs you if a company refuses an unfair refund. Keep your confirmation emails, avoid the common mistakes listed above, and do not hesitate to escalate if Scrimba refuses legitimate claims.

Stopee has helped thousands of consumers cancel subscriptions without losing money or leaving accounts orphaned. Whether you are closing your Scrimba chapter or just taking a break, use this guide to cancel cleanly and confidently. Your learning journey does not end with one platform-when you are ready to return to web development, Scrimba or another course provider will be waiting.

Contact scrimba support

For billing disputes, refund requests, or technical cancellation issues, reach out to Scrimba directly via their support email. You can also find contact information through their website (scrimba.com). Stopee recommends saving their support address to your contacts so you can escalate quickly if charges continue after cancellation.

Stopee is your advocate in every cancellation conversation. If you encounter resistance from Scrimba or any other subscription service, visit Stopee.com for escalation templates, regulatory contact details, and consumer rights resources tailored to New Zealand. You deserve clarity, fairness, and control over your digital spending-and Stopee is here to help you reclaim it.