Manage Scrimba

How to cancel scrimba and avoid surprise charges

Why you might want to cancel scrimba

Scrimba is a web development education platform that charges either nothing for its free tier or ₱1,384 per month for its Pro subscription. If you've finished your courses, hit your learning goals, or simply can't justify the monthly cost right now, you're not alone. Many learners in the Philippines subscribe, complete a few lessons, then wake up to a renewal notification they didn't expect.

The good news: cancelling Scrimba is straightforward once you know the exact steps. The challenge: like most subscription services, the platform doesn't make it obvious where the cancellation button lives. At Stopee, we've guided thousands of subscribers through this exact moment, and we know how to get you out cleanly without wasted money or frustration.

Common reasons to cancel scrimba

You finished the career path you enrolled for. Your budget tightened, and ₱1,384 monthly feels like too much right now. You discovered free alternatives like freeCodeCamp or Codecademy. You're switching to a university computer science programme. You've been away from the platform for months and know you won't come back. All of these are legitimate reasons, and none of them make you a bad learner. The platform's job is to serve you-and when it no longer does, your job is to stop paying.

What happens to your courses after you cancel

This is the question that stops most people from cancelling right away. When you cancel your Scrimba Pro subscription, you lose access to premium courses and the ability to earn certificates. Your account itself stays active, so you can keep using the free tier content. Any course progress you've already earned stays on your account-you just can't unlock new paid material. If you're worried about losing certificates you've earned, download them before you cancel. If you haven't finished a course yet, ask yourself honestly: will the Pro renewal push you to finish it, or will you just feel guilty? The answer usually decides whether to stay or go.

Scrimba's pricing in the philippines

Understanding what you're paying tells you whether cancellation is the right move.

These prices are converted from US dollars at the current rate, so they fluctuate slightly. The real question: does ₱1,384 per month feel worth it for your goals right now? If the answer is no, or even "maybe," that's your signal to move forward with cancellation. At Stopee, we help you make that call with confidence and walk you through the whole process.

Your consumer rights when cancelling scrimba

The Philippines protects subscription cancellations through the Consumer Act of the Philippines (Republic Act No. 7394). This law gives you the right to accurate billing information, timely refunds for unauthorized charges, and a cancellation process that actually works.

What republic act no. 7394 means for you

Under RA 7394, companies must clearly disclose subscription terms before charging you. They must provide a working cancellation method. If they charge you after you cancel, you have the right to dispute that charge and request a refund. If Scrimba refuses to honour your cancellation or charges you despite your request, you can escalate to the Department of Trade and Industry (DTI) or your local Consumer Complaint Centre. This law is your safety net. Keep your screenshots, receipts, and cancellation confirmation emails as proof.

What to do if scrimba won't cancel your account

Ideally, your cancellation goes through and you receive a confirmation email within 24 hours. But if Scrimba's billing page won't load, if the cancellation button doesn't work, or if they charge you after you've requested cancellation, you have escalation options. First, email help@scrimba.com with your account details, screenshots of your cancellation attempt, and the billing date. Include copies of any charge receipts. If they don't respond within 5 business days, or if they refuse to refund you, contact the DTI at their consumer hotline or file a complaint through the DTI website. Stopee recommends keeping all communication records in case you need to prove your attempt to cancel.

How to cancel scrimba step by step

Your cancellation method depends on where you signed up: directly on Scrimba's website, through Apple App Store, or through Google Play.

Cancel if you subscribed directly on scrimba.com

This is the most common route. Follow these steps exactly, and screenshot each one for your records.

1. Open a web browser and go to scrimba.com. Log in with your email and password.
   • If you've forgotten your password, use the "Forgot Password" link. Reset it first before proceeding.
2. Click on your profile icon or avatar in the top-right corner of the screen.
   • This usually opens a dropdown menu with account options.
3. Select "Account Settings" or "Settings" from the dropdown menu.
   • You should now see a page with tabs or sections like Profile, Billing, and Preferences.
4. Click on the "Billing" tab to view your subscription details.
   • Warning: Some users report this page loading slowly or showing an error. If it doesn't load after 30 seconds, close the tab and try again. If it keeps failing, note the time and email help@scrimba.com with a screenshot.
5. Look for a button or link that says "Cancel Subscription," "Manage Subscription," or "Downgrade to Free."
   • Click that button. You may see a warning message asking why you're leaving (optional feedback). You don't have to answer it.
6. Confirm your cancellation when prompted. The page should show a confirmation message like "Your subscription has been cancelled" or "You are now on the Free plan."
   • Pro tip: Take a screenshot of this confirmation screen immediately.
7. Check your email inbox and spam folder within 1 hour for a confirmation email from Scrimba.
   • This email will show your cancellation date and your final billing date (if you're mid-month). Save this email.
   • If no email arrives after 2 hours, email help@scrimba.com with your account email and attach the screenshot from step 6.

Cancel if you subscribed through apple app store

If you started your Scrimba subscription through an Apple device, you must cancel through Apple, not through Scrimba's website. Cancelling on the website alone won't stop Apple from charging you.

1. On your iPhone, iPad, or Mac, open the Settings app (not the Scrimba app).
   • On Mac, go to System Settings or System Preferences.
2. Tap or click on your name at the top of the Settings menu.
   • This opens your Apple ID settings.
3. Select "Subscriptions" or "Media and Purchases."
   • You'll see a list of all active subscriptions tied to your Apple ID.
4. Find "Scrimba" in the list and tap or click on it.
   • The page shows your plan level, next billing date, and subscription status.
5. Tap or click "Cancel Subscription" at the bottom of the screen.
   • Apple may offer you a discount to keep the subscription. You can decline this offer.
6. Confirm the cancellation. Apple shows a confirmation message and sends you a confirmation email to your Apple ID email address.
   • Pro tip: Screenshot this confirmation and save the email Apple sends you.
7. Your subscription stays active until the end of your current billing period, then it ends. You won't be charged again after that date.
   • If Apple charges you after this date, contact Apple Support immediately. You have up to 180 days to request a refund for unauthorized charges.

Cancel if you subscribed through google play

Google Play subscriptions work similarly to Apple. You cancel through Google Play, not through the Scrimba app or website.

1. On an Android device, open the Google Play Store app.
   • On a computer, you can visit play.google.com in a web browser.
2. Tap or click the menu icon (three horizontal lines) in the top-left corner.
   • This opens a side menu with account options.
3. Select "Subscriptions" from the menu.
   • You'll see all active subscriptions linked to your Google account.
4. Find "Scrimba" in the list and tap or click on it.
   • The page shows your plan, renewal date, and billing history.
5. Tap or click "Cancel Subscription."
   • Google asks for a reason (optional). You don't have to provide one.
6. Confirm the cancellation. Google shows a confirmation message and emails you a receipt.
   • Pro tip: Screenshot the confirmation and save Google's email for your records.
7. Your subscription ends at the next billing date. No further charges will appear after that.
   • If you're charged after your cancellation date, contact Google Support or dispute the charge with your payment method.

What happens after you cancel scrimba

Your subscription is cancelled, but you need to know what comes next.

Your first few days after cancellation

After you confirm cancellation, you stay in your Pro account until your current billing period ends. This means if you cancel on the 15th of the month but your billing date is the 30th, you have access to all Pro features through the 29th. On the 30th, your account automatically downgrades to Free tier access.

You will not be charged again. The confirmation email from Scrimba (or Apple/Google) should clearly state your final billing date. If you're ever charged after this date, contact Stopee's guide on disputing unauthorized charges or report it to your bank immediately.

Downloading certificates and saving your progress

Before your access changes, download any certificates you've earned. Log into your Scrimba account, go to your profile, find your certificates section, and download them as PDFs. These prove your completion even after you lose access to the platform. Also take screenshots of any course completion badges or progress notes you want to keep.

Switching to the free tier

On your final billing date, Scrimba automatically moves you to the Free plan. You keep your account and login credentials. You can still access free introductory courses and basic community features. You simply lose access to premium courses and the ability to earn new certificates. If you ever want to re-subscribe, your account and any previous progress stays there.

Getting a refund from scrimba

Refund eligibility depends on when you cancel and your payment method.

Direct web subscription refunds

If you subscribed directly on scrimba.com, Scrimba's standard policy does not automatically refund partial months. If you cancel mid-month, you typically keep access until the end of that billing period. The exception: if you cancel within 14 days of your first charge and have barely used the platform, email help@scrimba.com and request a courtesy refund. Include your account email, the charge date, and screenshots of your account activity. Some support agents will grant a one-time refund in this window if you're genuinely new.

Apple app store refunds

Apple gives you 14 days from purchase to request a refund, even if you've used the service. If you subscribed less than 14 days ago and want a refund, go back to the Scrimba subscription in your Apple ID Settings, tap "Manage," scroll down, and select "Report a Problem." Explain that you'd like a refund and submit. Apple reviews it and responds within 48 hours, usually approving refunds for new subscribers. If you're outside the 14-day window, Apple rarely refunds, but you can try contacting Apple Support directly.

Google play refunds

Google Play allows refunds within 48 hours of the first charge if you haven't used the service much. If you qualify, open Google Play, find the Scrimba subscription, tap the menu icon (three dots), and select "Refund." Explain your reason. Google processes refunds within a few days. After 48 hours, refunds are harder to get, though you can contact Google Support to try.

What if scrimba won't refund you

If Scrimba or your app store refuses a refund and you believe the charge was unauthorized or the service wasn't disclosed clearly, you have consumer protection options. Under RA 7394, contact the DTI with your evidence. You can also dispute the charge with your credit card company or bank. Ask them to reverse the transaction based on unauthorized charges or failure to provide promised service. Keep all emails, receipts, and screenshots. Stopee recommends documenting everything before escalating.

Common mistakes when cancelling scrimba

Cancellation anxiety is real. Most people delay or do it wrong because they're worried about losing access or getting charged twice. Let's talk through the mistakes we see most often so you avoid them.

Mistake 1: cancelling too close to your billing date

If your billing date is tomorrow and you cancel today, Scrimba might still charge you today or tomorrow depending on their system timing. The safest approach: cancel at least 3 days before your renewal date. If you're unsure of your exact date, log in and check your Billing page right now. If the date is less than 3 days away, cancel immediately. If it's within the next 24 hours, cancel and then watch your bank account closely for the next few days. Screenshot your cancellation confirmation and flag it if a charge appears after the final date Scrimba said you'd be charged.

Mistake 2: cancelling in the app instead of on the website (or vice versa)

If you subscribed through Apple or Google, cancelling in the Scrimba app doesn't cancel your subscription. You must go through Apple Settings or Google Play. Conversely, if you signed up directly on scrimba.com, cancelling through your phone's app store settings won't work either. Check your original receipt email-it shows whether the charge came from Scrimba, Apple, or Google. That's where you cancel.

Mistake 3: not saving proof of cancellation

You cancel, see a confirmation screen, then close it. A week later, a charge appears, and you have no proof you ever cancelled. Always screenshot the confirmation page. Always save the confirmation email. If you can't find the email, log back into your account right after cancelling and screenshot the Billing page showing "Free Plan" or "Subscription Cancelled." These images are your protection if you ever need to dispute a charge with your bank or file a complaint with the DTI.

Mistake 4: assuming cancellation means immediate access loss

You cancel, panic, and think you've lost everything immediately. You haven't. Your access stays active until the end of your paid period. Use that time to download certificates, take notes on courses you want to finish later, or just enjoy the full experience knowing you won't be charged again. This is your grace period-use it.

After cancellation checklist

Use this checklist to confirm your cancellation is complete and secure.

• Screenshot your Billing page showing "Free Plan" or "Subscription Cancelled" immediately after cancelling.
• Save the confirmation email from Scrimba, Apple, or Google to a folder or print it.
• Note your final billing date and add it to your calendar as a reminder to verify no charge appears.
• Download all certificates you've earned from your Scrimba profile.
• Check your email spam folder for confirmation messages (sometimes they land there).
• If no confirmation email arrives within 2 hours, email help@scrimba.com with proof you cancelled.
• Wait 5 days after your stated final billing date, then log into your Scrimba account to confirm you're on the Free plan.
• Check your bank or credit card statement 7 days after the final billing date to ensure no charge appeared.
• If an unexpected charge shows up, contact your payment method's support or dispute it immediately.
• Keep all screenshots and emails for 90 days. If the charge is disputed, you may need them.

Reviews and feedback from scrimba users

What do real users say about Scrimba's cancellation process and overall platform?

Scrimba holds a 4.5 out of 5 rating across major review platforms. Users consistently praise the interactive coding environment and the structured curriculum. The cancellation experience gets mixed feedback. Most users report that cancelling through the website works smoothly if they can find the Billing page. However, some users mention that the Billing section occasionally loads slowly or doesn't display properly, making cancellation confusing. A few users also report being charged after they thought they cancelled, usually because they cancelled in one place (like Apple) but not in another (like their Scrimba account). The lesson: verify you're cancelling in the correct location for how you subscribed.

On forums and Reddit, learners also mention that Scrimba's support team (help@scrimba.com) is responsive when you email them about cancellation issues, though response times can take 24-48 hours. If you're ever stuck, Stopee encourages you to reach out to support early rather than waiting until you're frustrated.

Scrimba's cancellation address and contact details

If you need to send written correspondence about your cancellation or file a formal complaint, use Scrimba's verified office address.

For cancellation disputes that Scrimba won't resolve, you can also file a formal complaint with the DTI. Include your account email, screenshots of your cancellation attempt, copies of all emails, and your billing receipts. The DTI takes consumer complaints seriously and can pressure companies to honour cancellations or issue refunds under RA 7394.

Your final steps to take action

You now have everything you need to cancel Scrimba confidently. The process takes 5-10 minutes if you follow the steps for your subscription type. The key is taking action before your next billing date and saving proof every step of the way.

Stopee has helped thousands of consumers like you cancel subscriptions, recover refunds, and avoid surprise charges. Our mission is to put you back in control of your money. If Scrimba gives you trouble after you cancel, or if you're charged after your final billing date, Stopee's resources on disputing charges and consumer rights will guide you through the next steps. Visit Stopee.com for detailed escalation templates, checklists, and contact details for consumer authorities in the Philippines. Remember: your cancellation is your right, and Stopee is here to make sure you exercise it.