Manage Scrimba

How to cancel scrimba in nigeria and claim your refund

What scrimba is and why you might cancel

Scrimba is an interactive online coding platform designed for learners in Nigeria and globally who want to master web development and programming. The platform combines video instruction with a built-in code editor, allowing you to practice while you learn. If you've started with Scrimba but found the course pace doesn't match your schedule, the teaching style doesn't resonate, or you've discovered a competitor that better suits your goals, cancelling is straightforward once you know where to look.

Core features of scrimba

Scrimba delivers interactive video lessons, a browser-based coding environment, and progressive course tracks. You work through real code examples without leaving the video. The platform also offers a Bootcamp program with separate terms and money-back guarantees. Most learners appreciate the hands-on approach, but if it's not for you, Stopee will walk you through cancellation and refund eligibility step by step.

Why cancellation in nigeria can be tricky

Scrimba doesn't publish a clear cancellation page for Nigerian users. The platform routes cancellations through different channels depending on how you paid: directly via the website, through Apple's App Store, or through Google Play. Each route has different billing cycles and refund rules. Stopee helps clarify this confusion so you don't lose money or accidentally keep paying.

Your consumer rights under nigerian law

Nigeria's Federal Competition and Consumer Protection Act (2018) protects you as a consumer. When you cancel a digital service subscription like Scrimba, you have rights.

What the law guarantees you

Under the Federal Competition and Consumer Protection Act, you're entitled to transparent billing, clear cancellation procedures, and fair refund terms. If a company makes it deliberately hard to cancel or refuses a legitimate refund, you can escalate to the Federal Competition and Consumer Protection Commission (FCCPC). Stopee recommends keeping screenshots of your subscription purchase and any refund requests in case you need to lodge a complaint.

Refund windows and your leverage

Scrimba offers a 7-day refund guarantee for direct web purchases and a 14-day money-back guarantee for Bootcamp. If Scrimba refuses a refund within these windows and you're in Nigeria, you can report them to the FCCPC. Document everything: your purchase date, cancellation date, and any support responses. This documentation is your proof if you need to escalate.

Pricing for scrimba in nigeria

Scrimba uses dynamic pricing based on your region, so exact Nigerian Naira (₦) rates vary by promotion and your account location.

Current plan structure

Below is the typical plan structure you'll encounter. Scrimba pricing in Nigeria may differ from global rates; always check your account settings or checkout page for exact local pricing.

Why dynamic pricing affects you

Scrimba adjusts prices by region to reflect local purchasing power. You may pay differently than a learner in Europe or the United States. This is legal, but Stopee advises you to screenshot your purchase confirmation immediately after subscribing so you have proof of the exact amount charged.

How to cancel scrimba based on how you paid

Your cancellation path depends on whether you bought directly from Scrimba, through Apple, or through Google. Follow the correct method below to avoid paying for another billing cycle.

Cancel via the scrimba website (direct purchase)

If you signed up on Scrimba.com and pay directly, use this method. Most Nigerian learners use this option.

1. Open your web browser and go to Scrimba.com.
2. Click your profile icon in the top right corner.
3. Select "Settings" from the dropdown menu.
   • If you don't see a dropdown, look for a gear icon or "Account" option.
4. Locate the "Subscriptions" or "Billing" tab in Settings.
   • This section shows your active plans and next billing date.
5. Find your active subscription and click the "x" or "Cancel" button next to it.
   • Warning: Do not click "Pause" if you see that option; cancellation and pausing are different actions.
6. Confirm the cancellation when prompted.
   • Scrimba may ask why you're leaving; this is optional.
   • You'll receive a confirmation email within minutes.
7. Save or screenshot the confirmation email.
   • Pro tip: Reply to this email if you want to request a refund (within 7 days of purchase).

What happens next: Your subscription cancels at the end of your current billing cycle. You keep access until that date, then lose it. If you cancel within 7 days of your initial purchase, you're eligible for a full refund.

Cancel an iOS (App store) subscription

If you subscribed via Apple's App Store on your iPhone or iPad, you must cancel through Apple, not Scrimba.

1. On your iPhone or iPad, open "Settings."
2. Tap your name at the top of the screen.
   • This opens your Apple ID account menu.
3. Select "Subscriptions."
   • You'll see a list of all active subscriptions on your Apple account.
4. Find "Scrimba" in the list and tap it.
5. Tap "Cancel Subscription" at the bottom.
   • Warning: If you see "Turn Off Auto-Renew" instead, tap that first, then confirm the cancellation.
6. Confirm your cancellation choice.
   • Apple will show your final billing date.
7. Save a screenshot of the confirmation.
   • Pro tip: If you want a refund, tap "Report a Problem" on the Scrimba App Store page or contact Apple Support directly.

What happens next: Apple stops charging you at the end of your cycle. Scrimba loses access to your subscription status, so contact Scrimba support directly if you need proof of cancellation.

Cancel an android (Google play) subscription

If you subscribed via Google Play on an Android device, cancel through the Google Play Store.

1. Open the Google Play Store app on your Android phone or tablet.
2. Tap your profile icon in the top right corner.
3. Select "Payments and subscriptions."
4. Tap "Subscriptions."
   • You'll see all active subscriptions linked to your Google Play account.
5. Find and tap "Scrimba."
6. Tap "Cancel subscription" at the bottom.
   • Warning: Do not confuse "Cancel subscription" with "See details." Tap Cancel specifically.
7. Follow the prompts to confirm.
   • Google will ask if you want to keep access until your billing date ends.
8. Screenshot the final confirmation screen.
   • Pro tip: Google Play refunds are issued to your original payment method within 5 business days if requested within the refund window.

What happens next: Google stops charging you. Your access ends on your billing date. If you paid within the refund window (typically 48 hours for subscriptions), you can request a refund by opening the Google Play Store, finding Scrimba, and tapping "Request a refund."

Refund eligibility and how to claim yours

Scrimba's refund policy differs by purchase method and plan. Know your eligibility so you don't miss the window.

Refunds for direct web purchases

If you bought directly on Scrimba.com, you have a 7-day money-back guarantee from the date of purchase. This is Scrimba's standard policy for all subscription tiers except Bootcamp.

• The refund covers your initial purchase only, not renewals.
• You get one refund per account, ever.
• Scrimba processes refunds to your original payment method within 5-7 business days.

How to request a refund: Email Scrimba support with your account email and order date. Reference the 7-day refund window. Stopee recommends sending your request by email so you have a record of when you applied.

Scrimba bootcamp refund guarantee

Bootcamp carries a separate 14-day money-back guarantee. You must request the refund within 14 days of your first Bootcamp payment.

• This applies to both one-time and installment payments.
• No questions asked, but you must request it proactively.
• After 14 days, refunds are at Scrimba's discretion (and rarely granted).

App store and google play refunds

Apple and Google handle refunds independently of Scrimba.

• Apple: Tap "Report a Problem" on the Scrimba app page in the App Store, or contact Apple Support via your account. Apple typically grants refunds within 48 hours of the purchase.
• Google: Open Google Play, find Scrimba, and tap "Request a refund." Google usually allows refunds within 48 hours for subscriptions.

Warning: Scrimba cannot process refunds for App Store or Play Store purchases. You must go directly to Apple or Google. If they refuse, escalate to their respective support teams.

What happens after you cancel

Cancellation feels anticlimactic, but knowing what to expect stops unnecessary worry.

Your access and account

Once you cancel, your subscription ends at the close of your current billing cycle. You keep access to all courses and projects until that date. After, your account remains (you don't lose your progress), but you can't access paid content unless you resubscribe.

Your saved code, course progress, and certificates stay in your account. You can download your projects before your final day if you want local copies. Stopping your subscription does not delete your account automatically.

Billing after cancellation

Scrimba stops billing you immediately after you cancel. Future charges don't occur. If you paid via App Store or Google Play, those platforms stop charging too. Check your bank statement or transaction history 5-7 days after cancellation to confirm.

Pro tip: Many Nigerian bank apps let you view pending transactions. Confirm no Scrimba charge appears in your upcoming debits.

Common mistakes that cost you money

Cancelling a subscription seems simple, but a few missteps can leave you paying unexpectedly. Watch out for these traps that catch learners every month.

Mistake 1: cancelling the app instead of the subscription

Deleting the Scrimba app from your phone does not cancel your subscription. Scrimba keeps charging because the cancellation never goes through. To genuinely cancel, you must log in and toggle off your subscription in Settings, as outlined in Stopee's step-by-step guides above. Uninstalling the app is a side effect, not a solution.

Mistake 2: missing the 7-day refund window

Scrimba's 7-day refund window closes fast. If you signed up on Monday and don't request a refund by the same Monday a week later, you've lost it. Set a calendar reminder on your phone for day 6 if you're unsure. Don't wait until day 8 and hope Scrimba extends it-they won't.

Mistake 3: assuming you can pause instead of cancel

Some platforms let you pause subscriptions. Scrimba may not. Check your Settings carefully. If there's a "Pause" button, it's different from "Cancel." Pausing temporarily stops charges but keeps your subscription active. If you want to cancel fully, click Cancel.

Mistake 4: not keeping proof of cancellation

Screenshots are your evidence. If Scrimba charges you again after cancellation (a rare but documented bug), you need proof you cancelled. Save the confirmation email. Save the screen showing "Subscription Cancelled." Stopee always recommends documenting cancellations because support tickets get lost.

Mistake 5: cancelling on day 1 of your billing cycle

You're still charged for the full month if you cancel on day 1. Future months don't charge, but the current one does. To minimize spend, cancel near the end of your cycle, not the start. Your access continues until your cycle closes, so there's no rush.

Cancellation checklist for nigerian users

Use this checklist to ensure you've covered every step. Stopping before you finish leaves you vulnerable to surprise charges.

Comparing scrimba to alternatives in nigeria

If you're still undecided about cancelling or exploring other platforms, here's how Scrimba compares to similar services available to Nigerian learners.

Udemy's 30-day refund window is longer than Scrimba's 7 days, so if you want more time to decide, consider that. However, Scrimba's interactive code editor is unique and valued by learners. Stopee recommends trying free tiers (Scrimba offers one) before committing to any paid subscription.

Contact scrimba and escalation steps

If Scrimba refuses your cancellation, refund, or support request, you have formal options in Nigeria.

Direct contact with scrimba

Start here. Email Scrimba's support team with your account details, order number, and issue. Reference your screenshots and the 7-day refund policy. Most issues resolve within 48 hours.

• Support email: Check the Scrimba help center or your confirmation email for the support address.
• Response time: Typically 24-48 hours during business days.
• Escalation: If support doesn't reply within 72 hours, file a complaint with the FCCPC.

Escalate to the federal competition and consumer protection commission (FCCPC)

Nigeria's FCCPC oversees consumer protection. If Scrimba ignores your refund request, fails to cancel your subscription, or continues charging after cancellation, you can lodge a complaint.

• Visit: fccpc.gov.ng or contact your nearest FCCPC office.
• Include: Your account email, order history, cancellation proof, and all support communications.
• Timeline: The FCCPC typically investigates within 30 days.
• Outcome: The FCCPC can compel Scrimba to refund you and halt unfair practices.

Pro tip: Stopee recommends filing with the FCCPC in writing (email or formal letter). Verbal complaints are harder to track. Keep copies of everything.

Dispute with your bank or payment provider

If Scrimba charges you after cancellation, contact your bank. Report the charge as unauthorized. Nigerian banks typically reverse fraudulent recurring charges within 10 business days. Provide your cancellation proof and the unwanted charges as evidence.

Warning: Disputing with your bank should be a last resort. It can affect your relationship with both Scrimba and your bank, but it's your right if Scrimba won't cooperate.

Your path forward with stopee

Cancelling Scrimba in Nigeria is manageable once you know which method applies to you. Direct web subscribers click Cancel in Settings. App Store users contact Apple. Google Play users contact Google. Request your refund within 7 days. Keep screenshots. If Scrimba refuses, escalate to the FCCPC.

This guide gives you every step, every deadline, and every escalation point. You're not locked into a service that doesn't serve you. Stopee has helped thousands of Nigerian consumers cancel unwanted subscriptions, reclaim refunds, and protect their accounts. Whether you're exploring alternatives or taking a break from coding, you now have the knowledge to cancel confidently. Start with the method that matches your payment route, confirm your cancellation within hours, and move forward with your learning goals.