Manage Clockify

How to cancel clockify and reclaim your subscription: a step-by-step canadian guide

What is clockify and why you might want to cancel

Clockify is a time-tracking application and subscription service that helps individuals and teams log working hours, manage projects, and generate timesheets and invoices. The platform offers both free and paid subscription tiers, with each tier unlocking progressively advanced features for team administration, billing integration, productivity monitoring, and security controls. You may use Clockify for freelance work, small-business project management, or enterprise team oversight.

If you've decided that Clockify no longer fits your workflow or budget, you're not alone. Many Canadian users cancel their subscriptions because they've found a competitor that better matches their needs, their team size has changed, or they've shifted to manual time-tracking methods. At Stopee, we understand that subscription fatigue is real, and cancelling should be straightforward. This guide walks you through every cancellation method, what to expect after you cancel, and your consumer rights under Canadian law.

Reasons to cancel clockify

You might cancel Clockify if the service doesn't deliver the features you need, if pricing has increased beyond your budget, if you've switched to a competitor (such as Toggl Track, Harvest, or Monday.com), or if your business no longer requires time-tracking software. Some users cancel because they prefer simpler tools, others because they're consolidating software expenses.

When you should keep clockify instead

Keep your Clockify subscription if your team actively uses the time-tracking dashboard and invoicing tools, if you depend on the software for client billing or payroll accuracy, or if you've recently invested time setting up projects and team workflows. Switching platforms often means re-entering project data and retraining your team, so weigh that friction against the savings or feature gap.

Clockify's pricing plans and features

Clockify charges on a per-seat, per-month basis across four main subscription tiers. Understanding what you're paying for helps you decide whether to cancel or downgrade to a lower tier.

Pro tip: Before you cancel entirely, check whether downgrading to the Free plan or a lower-cost tier like Basic meets your current needs. Downgrading is often faster than cancelling and lets you reactivate without re-importing data.

Your consumer rights when cancelling in canada

Canadian consumer protection law gives you specific rights when cancelling subscription services. Understanding these rights strengthens your position if Clockify resists your cancellation or refuses a refund you're entitled to.

Consumer protection act protections

Under Canada's federal and provincial Consumer Protection Acts, you have the right to cancel a subscription within a specified "cooling-off period" if applicable, and you have the right to clear billing disclosure before you renew. If Clockify automatically renewed your subscription without explicit consent before the renewal date, or if you can prove the company failed to disclose billing terms clearly, you may have grounds to dispute the charge with your credit card issuer or request a refund directly from Clockify.

Additionally, if Clockify charged you in error (duplicate charge, unauthorized charge, or billing for a service you did not use), you are entitled to a refund. The burden is on Clockify to prove they provided the service as billed.

Dispute resolution and your card issuer

If Clockify refuses to refund you or ignores your cancellation request, you can open a dispute with your credit card company or bank. Your card issuer can reverse charges within a set timeframe (usually 60 to 120 days from the transaction date). This is your safety net if the company fails to honour your cancellation.

How to cancel clockify: three methods

Clockify offers multiple cancellation routes depending on how you set up your account. Start with the dashboard method; if that fails, escalate to email support, and use registered mail as your final documented proof.

Method 1: cancel via the clockify web dashboard

This is the fastest and most direct way to cancel. You must be logged in as the workspace owner or billing administrator to access subscription settings.

1. Open your web browser and navigate to https://clockify.me.
2. Sign in using your email and password (the account linked to your paid subscription).
3. In the top navigation menu, click the workspace name dropdown (usually in the top-left corner).
4. Select "Workspace Settings" from the dropdown menu.
5. Navigate to the "Billing" or "Manage Subscription" tab within Workspace Settings.
   • If you see a "Billing" section, click it.
   • If you see "Manage Subscription," select that instead.
6. Locate the "Cancel subscription" or "Downgrade" button. This button appears near your current plan details.
7. Click the cancellation button and review the warning message. Clockify will typically confirm the cancellation and the date your access changes.
8. Warning: Take a screenshot of the confirmation page immediately. This is your proof of cancellation and protects you if the company later claims no cancellation was requested.
9. Save or print this screenshot with the date and confirmation number clearly visible.
10. Check your email within 5-10 minutes for a cancellation confirmation message from Clockify. Forward this email to yourself or save it to a safe folder.

Pro tip: If you see no cancellation button or the interface differs from these steps, your account may have been set up via a third-party billing provider (such as the Google Play Store, Apple App Store, or another reseller). Move to Method 2 immediately.

Method 2: cancel via email support

If the dashboard cancellation button is unavailable, or if your payment was processed through a third-party platform, you must contact Clockify support in writing.

1. Compose a new email in your email client (Gmail, Outlook, Apple Mail, etc.).
2. Address the email to support@clockify.me.
3. In the subject line, write: "Cancellation Request for [Your Workspace Name]."
4. In the email body, include the following details:
   • Your full name
   • Your Clockify account email address
   • Your workspace name (as it appears in Clockify)
   • The last invoice number you received (found in your Workspace Settings > Billing > Invoice history)
   • A clear statement: "I request immediate cancellation of my Clockify subscription effective today. Please do not renew this subscription."
   • Your preferred cancellation date (or request immediate cancellation)
5. Send the email from the account email address linked to your Clockify account. This proves you own the account.
6. Warning: Keep a copy of this email in a dedicated folder. Do not delete it.
7. Wait for a response from Clockify support. Most responses arrive within 2-3 business days.
8. Once you receive confirmation, save that confirmation email as well.
9. If you do not receive a response within 5 business days, send a follow-up email referencing your original request and the date you sent it.

Pro tip: If Clockify support is slow or unresponsive, this is a red flag. At Stopee, we help users navigate exactly these scenarios. Document everything, and prepare to escalate to your credit card issuer if support continues to ignore you.

Method 3: cancel via registered mail (formal written notice)

If you need legal proof of delivery or if Clockify has not responded to your email cancellation request, send a formal cancellation letter by registered mail. This method is the strongest protection because it creates a dated record with proof of delivery.

1. Prepare a formal cancellation letter on plain paper or your company letterhead. Include:
   • Your full name and address
   • Date of the letter
   • Your Clockify account email
   • Your workspace name
   • Last invoice number
   • A clear, signed statement: "I hereby request cancellation of my Clockify subscription effective immediately. I request that all future renewals cease as of this date. This letter serves as formal notice of cancellation."
2. Sign the letter by hand in blue or black ink.
3. Keep a photocopy or scan of the signed letter for your records.
4. Address the envelope to Clockify's mailing address (see Clockify's contact and mailing information at the end of this guide).
5. At your local Canada Post office, request registered mail with return receipt (raccomandata A/R equivalent through Canada Post).
6. Warning: Regular mail does not provide proof of delivery. Registered mail costs more (approximately C$15-30) but is essential if you need evidence that Clockify received your cancellation.
7. Pay for registered mail service and receive a tracking number and receipt.
8. Keep this receipt and the tracking number until your subscription is fully cancelled and no further charges appear on your billing method.
9. Track delivery online using Canada Post's tracking tool to confirm the letter was signed for.

What happens after you cancel clockify

Cancellation does not mean instant loss of access. Clockify's standard process allows you to use your paid features until the end of your current billing period, and then your account reverts to free-tier access. Understanding this timeline prevents surprises and gives you time to export your data.

Access and billing after cancellation

Once you cancel, your Clockify account remains active, but your subscription does not renew at the next billing cycle. You retain access to all your time entries, projects, and invoices until the end of the current billing period. On the first day of the next billing period, your account automatically downgrades to the free plan. You can still view and export historical data from the free plan, but advanced features (invoicing, approvals, time-off management, scheduling) become unavailable.

Check your billing method (credit card, bank account, or PayPal account linked to Clockify) and confirm that no further charges appear after your cancellation date. If a charge posts after the end of your paid period, contact Clockify support immediately with evidence of your cancellation request.

Exporting your data before access changes

Before your paid access expires, export all data you need to retain. Clockify stores time entries, invoices, and project records, and the free plan may have export limitations.

1. Sign in to Clockify and navigate to your workspace.
2. Go to "Reports" and select the time range that covers all entries you want to export.
3. Click the export icon (usually a downward arrow) and choose CSV or PDF format.
4. Download and save this file to your computer with a date-stamped filename (e.g., "Clockify_Export_2024-01-15.csv").
5. Repeat this for any invoices or project-specific data you need.
6. Store these files in a secure, backed-up location (cloud storage, external hard drive, etc.).

Pro tip: Export your data at least 1 week before your paid access ends. Don't wait until the last day; technical glitches or account lockouts can prevent last-minute exports.

Refunds: will you get your money back?

Clockify's standard refund policy does not automatically refund unused portions of a subscription when you cancel. However, refunds are available under specific circumstances, and Canadian consumer law may entitle you to money back in certain situations.

When clockify will refund you

Clockify considers refund requests case-by-case in the following scenarios:

• Billing error: You were charged twice for the same period, or your account was charged after you cancelled.
• Unauthorized charge: A charge appeared on your account without your consent.
• Service failure: The service was unavailable for a significant portion of your billing period and Clockify failed to provide credits.
• Legal requirement: Canadian consumer protection law requires a refund because the company failed to disclose terms, breached the contract, or misrepresented features.

How to request a refund from clockify

1. Email support@clockify.me with the subject "Refund Request for [Your Workspace Name]."
2. Include your workspace name, account email, and invoice numbers for the charges you dispute.
3. Clearly explain why you believe a refund is warranted (e.g., "I was charged on January 15 and January 22 for the same billing period" or "The service was unavailable from January 10-17, covering 40% of my billing period").
4. Attach screenshots or download copies of the disputed invoices from your billing history.
5. Request a specific refund amount in Canadian dollars.
6. Provide your preferred refund method (original payment method, credit card, bank transfer, etc.).
7. Set a deadline: "I expect a response within 10 business days. If I do not hear from you, I will escalate this dispute to my credit card issuer."
8. Send the email and keep a copy for your records.

If clockify refuses to refund you

If Clockify denies your refund request or does not respond within 10-14 business days, you have a final escalation option: contact your credit card issuer or bank and open a formal dispute (also called a "chargeback" or "dispute claim").

1. Log in to your credit card or bank's online portal.
2. Find the transaction history or recent charges section.
3. Locate the Clockify charge you dispute.
4. Select "Dispute this charge" or "Report an unauthorized transaction."
5. Provide a detailed explanation of the dispute (e.g., "I requested cancellation on January 15 via the Clockify dashboard. I have a screenshot of the confirmation. The company charged me again on February 15 without authorization").
6. Upload your evidence:
   • Screenshot of the cancellation confirmation
   • Email confirmation from Clockify support (if applicable)
   • Copies of the disputed invoices
   • The original email cancellation request (if you sent one)
7. Submit the dispute claim and wait for your card issuer's investigation (typically 30-60 days).
8. Your card issuer will contact Clockify for evidence and make a determination.
9. Pro tip: Card issuers often rule in favour of the cardholder when there is clear documentation of a cancellation request or billing error. This is your nuclear option, and it usually works.

Common mistakes when cancelling clockify

Cancelling a subscription feels stressful, and small mistakes can derail your efforts or leave you unprotected. Here are the pitfalls we see repeatedly and how to avoid them.

Mistake 1: forgetting to take a screenshot of the cancellation confirmation

You click "Cancel," you see a message, and you close the browser tab. Three weeks later, Clockify charges you again, and you have no proof you ever requested cancellation. Without a screenshot, Clockify can claim they never received a cancellation request.

Fix: Before leaving the Clockify dashboard, take a screenshot of the entire confirmation page. Include the URL, the date shown on your device, and any confirmation message or order number. Save this image with a date-stamped filename.

Mistake 2: not checking for confirmation emails

Clockify typically sends a cancellation confirmation email, but if it lands in your spam folder or you miss it in a crowded inbox, you may not realize the company has a record of your request. Later, if you claim you never received confirmation, the company can prove they sent it.

Fix: After clicking "Cancel" or sending a cancellation email, check your inbox and spam folder for a response within 10 minutes. Search for emails from support@clockify.me. If you find the confirmation, move it to a dedicated "Subscriptions" folder so it's easy to find later.

Mistake 3: cancelling via dashboard but paying through a third-party platform

You cancel your Clockify workspace, but your subscription was originally set up through the Google Play Store or Apple App Store. Clockify's dashboard cancellation doesn't affect the third-party billing, and you get charged again the next month.

Fix: Before you cancel, check how you originally paid. If you set up Clockify through an app store or reseller, you must cancel the subscription through that platform, not through Clockify's dashboard. Log into the Apple App Store, Google Play Store, or the reseller's account and cancel from there. Then email Clockify support to confirm they're aware of the cancellation.

Mistake 4: not exporting data before your paid access expires

Cancellation means your paid features disappear at the end of your billing period. If you wait until the last day to export your time entries and invoices, a technical problem or account lockout can prevent the export, and you lose access to months of billing data.

Fix: Export all data at least 1 week before your paid access expires. Store CSV and PDF exports in multiple locations (your computer, cloud storage, email to yourself). Test the download to ensure the file opens and contains the correct data.

Mistake 5: not following up when clockify does not confirm

You email support@clockify.me on a Monday and hear nothing back. Two weeks later, you get another charge. You never followed up, and now it's harder to prove you requested cancellation.

Fix: Set a calendar reminder to follow up 5 business days after you send your initial cancellation email. If you have not received a response, send a follow-up email: "I sent a cancellation request on [date] to this address. I have not received a response. Please confirm receipt and status. If I do not hear from you within 2 business days, I will dispute this charge with my bank." This creates urgency and a documented trail.

Clockify cancellation checklist

Use this checklist to ensure you cancel Clockify correctly and protect yourself:

• [ ] Log in to Clockify and attempt to cancel via Workspace Settings > Billing.
• [ ] If successful, take a screenshot of the confirmation page with date and time visible.
• [ ] Check your email (inbox and spam) for a confirmation message from Clockify within 10 minutes.
• [ ] If the dashboard cancellation is unavailable, email support@clockify.me with your account details and cancellation request.
• [ ] Save a copy of your cancellation email and forward it to yourself.
• [ ] If you pay through an app store or reseller, cancel the subscription on that platform as well.
• [ ] Export all time entries, invoices, and project data as CSV or PDF before your paid access ends.
• [ ] Store exported data in a secure, backed-up location.
• [ ] Set a calendar reminder to check your billing method (credit card, bank account) on the day after your paid period ends. Verify that no charge posts.
• [ ] If an unauthorized charge appears, email support immediately with your cancellation proof and request a refund within 48 hours.
• [ ] If Clockify does not respond within 10 business days, open a dispute with your credit card issuer.
• [ ] File all cancellation confirmations, screenshots, exported data, and correspondence in a secure folder for 1 year.

Customer reviews and satisfaction

Clockify has a 4.5 out of 5 star rating based on user feedback across app stores and review platforms. Users praise the intuitive interface, powerful reporting, and free-tier option. However, some users report frustration with billing support responsiveness and difficulty accessing paid features after cancellation. A minority report that cancellation requests were not honoured without multiple follow-ups.

At Stopee, we've seen Clockify customer service improve over time, but delays and unresponsiveness are still common complaints. This underscores the importance of documented cancellation methods (email with screenshots, registered mail) rather than relying on phone calls or chat support alone.

How stopee can help you cancel clockify

Cancelling a subscription should be simple, but companies like Clockify sometimes make it harder than it needs to be. If you've tried to cancel and hit roadblocks, Stopee is here to help. Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and protect their rights.

Whether you're stuck at the dashboard, waiting for support to respond, or preparing to dispute a charge with your card issuer, Stopee guides you through every step with practical, actionable advice. We understand Canadian consumer protection law, we know the tactics companies use to delay or deny cancellations, and we empower you to stand firm.

Visit Stopee today to access cancellation guides, refund templates, and live support for subscriptions across Canada. Stopee makes sure you keep control of your money and your time.

Clockify contact information and address

For cancellation requests via registered mail or formal notice, use the following contact details:

• Email support: support@clockify.me
• Web dashboard: https://clockify.me
• Mailing address: Clockify does not publicly list a physical headquarters address in Canada on their website. For registered mail cancellation, check your Clockify invoice or contact support@clockify.me to request the correct mailing address for legal notices. Alternatively, if you have not received a response to email within 10 business days, escalate to your credit card issuer rather than delay further.

When you contact Clockify, always include your workspace name, account email, and invoice numbers. Keep copies of all correspondence for your records. If Clockify does not respond promptly or refuses to honour your cancellation, remember that your credit card issuer is your backup plan.

Cancelling Clockify is your right as a Canadian consumer. By following this guide and documenting every step, you protect yourself from billing disputes and billing errors. Stopee is committed to making subscription cancellation transparent, straightforward, and fair for every user. Visit Stopee now and take control of your subscriptions.