Manage Clockify

How to cancel clockify in new zealand and protect your account

What is clockify and who uses it

Clockify is a web and mobile time-tracking application designed to help teams record work hours, create timesheets, manage projects and generate billing reports. The platform offers a perpetual free tier with unlimited users alongside paid plans that unlock administrative controls, invoicing features and workforce analytics. Thousands of New Zealand small businesses and freelancers rely on Clockify to track billable hours and streamline payroll.

How clockify works

Your team logs in via the web, desktop application or mobile app to start and stop time entries tied to specific projects. Clockify automatically generates timesheets, expense reports and invoices from that logged data. The service integrates with accounting software like QuickBooks, making it a popular choice for contractors and agencies that need to invoice clients for work completed.

Why new zealanders are cancelling

You might be considering cancellation because you have switched to a competitor, your team no longer needs time tracking, or you want to reduce monthly software costs. Whatever your reason, Stopee has helped thousands of New Zealand consumers understand their cancellation rights and avoid unexpected charges when leaving a subscription service.

Understanding your consumer rights in new zealand

Before you cancel, it is worth knowing what protections the law gives you as a consumer in New Zealand.

What the consumer guarantees act covers

Under New Zealand's Consumer Guarantees Act 1993, if you purchased Clockify for personal use (not for a business), you have the right to services provided with due care and skill, within a reasonable time and of acceptable quality. If Clockify fails to deliver on these promises-for example, the platform is down for extended periods or features stop working-you have remedies including repair, replacement or refund. Importantly, the company cannot use its terms and conditions to remove these legal protections.

Business account limitations

If your Clockify workspace is registered as a business account, the Consumer Guarantees Act may not apply in full. Most teams and agencies using Clockify fall into this category. However, you still have rights under general contract and misleading conduct law. Stopee recommends reviewing your account type before cancellation to understand which protections apply to you. If Clockify has misrepresented a feature or charged you without authorisation, you can escalate to the Commerce Commission even on a business account.

Where to escalate if clockify refuses your claim

If you believe Clockify has breached the Consumer Guarantees Act and the company refuses to help, you can lodge a complaint with the Commerce Commission (comcom.govt.nz) or seek advice from Citizens Advice Bureau. Stopee recommends documenting all communication with Clockify support before escalating.

How to cancel clockify on the web

Cancelling your Clockify subscription directly via the web is the most straightforward route for workspace owners and administrators.

Step-by-step web cancellation

1. Log in to your Clockify account at clockify.me using your email and password.
2. In the left sidebar, select the workspace you want to downgrade or cancel.
   • If you manage multiple workspaces, repeat these steps for each one you wish to cancel.
3. Click Settings (gear icon) at the bottom of the left menu.
4. Navigate to the Subscription or Billing tab.
   • The exact label depends on your plan tier; both tabs handle cancellation.
5. Locate the "Cancel subscription" or "Downgrade" button and click it.
6. Read the confirmation screen carefully-this will tell you when your paid plan ends and whether you will drop to the free tier.
   • Warning: Once you confirm, you cannot undo the cancellation from this screen. Make sure you have exported any data or reports you need before proceeding.
7. Click the final confirmation button to complete cancellation.
8. You will receive a confirmation email from Clockify within minutes.

What happens immediately after cancellation

Your workspace will remain on the paid plan for the rest of your current billing cycle. No refund is issued for the unused portion of the cycle. Pro tip: Cancel on the day your next billing cycle starts to minimise unused paid time. Once the cycle ends, your workspace automatically downgrades to Clockify's free plan, and you retain all historical time entries, projects and team data.

Cancelling if you subscribed via apple or google

If you bought Clockify through the Apple App Store or Google Play, you must cancel through those platforms' subscription managers, not Clockify itself.

Cancelling on iOS or mac (Apple)

1. Open the Settings app on your iPhone, iPad or Mac.
2. Tap or click your name at the top of Settings.
   • On Mac, you may need to select System Preferences > Apple ID.
3. Select Subscriptions or Account Settings.
4. Find Clockify in the list of active subscriptions.
5. Tap or click Edit Subscription.
6. Choose Cancel Subscription and confirm.
7. Apple will send you a cancellation confirmation email.

Cancelling on android (Google play)

1. Open the Google Play Store app on your Android phone or tablet.
2. Tap your profile icon in the top right corner.
3. Select Manage subscriptions or Payments and subscriptions (depending on your Android version).
4. Find Clockify and tap it.
5. Choose Cancel subscription and confirm the cancellation.
6. Google will send a cancellation confirmation to your registered email address.

Important note on app store cancellations

When you cancel through Apple or Google, Clockify does not receive direct notification. Your workspace may still be marked as active in Clockify's system for a short time. Stopee recommends also cancelling through the Clockify web portal (using the steps above) to ensure your account is fully deactivated and prevent surprise charges if the platforms fall out of sync.

Clockify pricing in new zealand

Clockify displays prices in US dollars; your actual NZD charge depends on your payment method's exchange rate and current currency conversion rates.

Clockify plans and features

Notice that annual pricing (charged upfront per year) is significantly cheaper than monthly billing. If you are cancelling because of cost, you may reduce your bill by switching to a lower-tier plan instead of cancelling entirely.

Will you get a refund from clockify

Clockify's refund policy is notoriously strict, and you should not expect money back unless exceptional circumstances apply.

Clockify's official refund position

Clockify states that subscriptions are non-refundable. Once you have paid for a billing cycle, that charge is final. The company will not refund unused time at the end of your cycle, nor does it credit overcharged amounts without documented proof of error.

When clockify might consider a refund

Refunds are extremely rare but may be granted only in these narrow cases:

• A system error caused you to be charged multiple times in a single cycle (requires evidence from your payment method and account history).
• An unauthorized charge occurred and you report it within the first 30 days.
• Clockify accidentally applied an incorrect price to your account (again, with clear documentation).

Pro tip: If you believe you qualify for an exception, contact Clockify support with screenshots of your invoice and billing history. Some users have reported receiving credits toward future months rather than cash refunds, but this is not guaranteed. Stopee recommends keeping all receipt emails and payment confirmations in case you need to dispute a charge with your bank.

Refunds via apple and google

If you purchased Clockify through the App Store or Google Play, Apple and Google control refunds. You may be eligible for a refund if you request it within a specific window (usually 14-30 days of purchase). Contact Apple Support or Google Play Support directly; Clockify cannot process refunds for app store transactions.

What happens to your data after cancellation

One of the most common fears when cancelling is losing access to historical records and project data.

Your data remains on file

When you cancel Clockify, all your time entries, projects, team members and reports remain in your workspace. You do not lose data when you downgrade to the free plan. Your workspace will continue to exist at no cost, and any team member can log in and view the full history of logged hours.

Free plan limitations

The free tier does have feature restrictions compared to paid plans. You will lose access to timesheets, invoicing exports, scheduling tools and advanced reporting. However, you retain the core ability to view and manage your time entries. Warning: If your workspace remains inactive (no logins) for a sustained period, Clockify may archive or delete old projects; back up critical reports before you go inactive for several months.

Export your data before downgrading

Before you confirm cancellation, Stopee strongly recommends exporting your final invoice, timesheet report and project summary. Most paid plans include a CSV or PDF export option in the Reports section. Once you are on the free tier, exporting becomes more limited, so take this step now.

Common mistakes to avoid when cancelling clockify

Cancelling a subscription can feel stressful, especially when recurring charges are involved, so it is easy to make a misstep that leaves you paying longer than expected.

Mistake one: cancelling only the app, not the subscription

Many people delete the Clockify app from their phone or tablet and assume the subscription is gone. It is not. Deleting the app does nothing to stop billing. You must cancel through the web portal, Apple Settings or Google Play Store-not by deleting the application. Stopee recommends cancelling first, then deleting the app afterward.

Mistake two: forgetting to cancel if you switched platforms

If you purchased Clockify through Google Play but later used the web version only, your Google Play subscription may still be active. You could end up paying for both a web subscription and a mobile subscription simultaneously. Check all three cancellation routes (web, Apple, Google) before assuming you have cancelled everywhere.

Mistake three: not checking the billing cycle end date

Clockify does not refund the unused portion of a paid cycle. If you cancel mid-month but your cycle runs to the 15th, you have lost money. Plan your cancellation to coincide with your cycle end date, not the date you decide to cancel.

Mistake four: failing to export reports before losing access

Paid plans have robust export tools; the free tier does not. If you need a final invoice or summary report, export it before you confirm cancellation. Once you drop to free, that functionality may not be available in the same way.

Cancellation checklist for new zealand users

Use this checklist to ensure a smooth cancellation and avoid regret.

• Check whether your Clockify workspace is a business or personal account (affects your consumer rights).
• Log in to Clockify and confirm the current billing cycle end date.
• Export all timesheets, invoices and project reports to PDF or CSV.
• Review the Subscription or Billing section and note the cost of your current plan.
• Check whether your subscription is active on the web, Apple App Store or Google Play Store (or all three).
• Cancel through each platform where you have an active subscription.
• Wait for confirmation emails from Clockify, Apple or Google.
• Log in one week after your billing cycle ends to confirm the workspace has downgraded to free.
• If you were charged unexpectedly, contact Clockify support with your invoice and billing proof.
• If Clockify denies a refund and you believe it breaches the Consumer Guarantees Act, document everything and escalate to the Commerce Commission.

Why you might want to keep clockify instead

Before you cancel completely, consider whether downgrading or pausing might better suit your needs.

Keep clockify if

You use time tracking occasionally, value the free tier's features, have years of historical data you may need to reference, or plan to grow your team in the next few months. Clockify's free plan is genuinely unlimited and includes core time tracking, project creation and basic reporting. Paying users often find the free tier meets their needs after they cancel their paid plan.

Switch to a competitor if

You need features Clockify does not offer (like advanced project management or dedicated payroll integration), prefer a platform with better customer support, or want transparent refund terms. Stopee recommends comparing Clockify against Toggle, Harvest or Xero Time before you make a final decision. Some competitors offer free trials, which lets you test-drive their interface before committing.

Your next steps and where to find help

Cancelling Clockify is straightforward once you know the exact steps and your legal rights as a New Zealand consumer. Stopee has guided thousands of Kiwi users through subscription cancellations, and we know the process can feel daunting if you are doing it for the first time. The key is to cancel via the correct platform (web, Apple or Google), document the confirmation email, and export your data before the paid period ends. If Clockify refuses to respond or denies a refund you believe you are entitled to, contact the Commerce Commission or your bank's dispute team for escalation. You have more power in this conversation than you might think.

Contact information for escalation: Clockify's corporate address for official correspondence is based in the United States and is not publicly listed for New Zealand cancellations. You should first attempt to resolve cancellation disputes through Clockify's in-app support ticket system. If unresolved after 14 days, escalate to the Commerce Commission (comcom.govt.nz) or Citizens Advice Bureau (cab.org.nz).

Stopee is committed to helping you take control of your subscriptions and cancel with confidence. Whether you are leaving Clockify now or considering it for the future, Stopee's guides and tools ensure you understand every step and protect your consumer rights.