Manage Lose It

How to cancel lose it in canada and protect your refund rights

Understanding lose it and why you might want to cancel

Lose It is a calorie-tracking and weight-management app built for people serious about their fitness goals. The app is operated by FitNow, Inc. and available through the Apple App Store, Google Play, and directly via LoseIt.com. You can start with free basic features, but the paid Premium and lifetime plans unlock expanded functionality like unlimited food tracking, detailed nutritional insights, and personalized coaching.

Life changes. Maybe you've reached your fitness goals, found another app that works better for you, or simply want to reduce your monthly expenses. Whatever your reason, cancelling Lose It should be straightforward. At Stopee, we know that subscription cancellations rarely are, which is why we've created this guide to walk you through every step and protect your consumer rights in Canada.

When cancellation makes sense

You might consider cancelling Lose It if you're no longer using the app regularly, if the Premium features don't match your needs, or if you've committed to a different fitness platform. Before you cancel, ask yourself: Am I getting value from this subscription right now? If the answer is no, there's no reason to keep paying.

What lose it costs in canada

Understanding your payment plan helps you calculate refund eligibility and choose the best cancellation method. Here's what Lose It charges in Canadian dollars:

How to cancel lose it on your platform

Cancellation steps vary depending on where you purchased your subscription. The most important rule: cancel through the same platform where you bought it. App store subscriptions (Apple or Google) are controlled by those stores, not by Lose It directly, so you must cancel in the store itself to prevent future charges.

Cancel lose it on iPhone via apple app store

Apple controls all billing and subscription renewals for purchases made through the App Store. You must cancel your subscription through Apple, not through Lose It's app or website.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen.
3. Select Subscriptions.
4. Find and tap the Lose It subscription.
5. Tap Cancel Subscription.
6. Confirm your cancellation when prompted.

Pro tip: Apple sends you a cancellation confirmation email. Save this email as proof that you cancelled. If you're charged after cancellation, this email is your evidence for a refund dispute.

Warning: Simply deleting the app does not cancel your subscription. You must follow these steps inside Settings to stop future charges.

For detailed help, visit Apple Support Canada at support.apple.com/en-ca. If you cancelled but were charged again, Apple typically issues refunds for charges made within 180 days. Stopee recommends keeping records of all charges and cancellation confirmations for your protection.

Cancel lose it on android via google play store

Google Play manages all subscriptions purchased through the Google Play Store. You cancel directly in the app, not through Lose It's website or support team.

1. Open the Google Play Store app.
2. Tap your profile icon in the top right corner.
3. Select Payments and subscriptions.
4. Tap Subscriptions.
5. Select the Lose It subscription.
6. Tap Cancel subscription.
7. Follow the prompts and confirm your cancellation.

Pro tip: Google Play offers a 35-day refund window for subscription purchases. If you cancel within 35 days of your purchase and request a refund, Google will often grant it. Take a screenshot of your cancellation confirmation for your records.

Warning: Uninstalling the app will not cancel your subscription. You must complete these steps in the Google Play Store app to stop charges.

Cancel lose it if you purchased directly from the website

If you bought your subscription directly from LoseIt.com, you cancel through your account settings on the website. This method gives you direct control but requires you to navigate Lose It's interface.

1. Visit LoseIt.com and sign in to your account.
2. Go to your Account Settings or Profile.
3. Look for Subscriptions, Billing, or Premium Services.
4. Find your active subscription and click the Cancel or Manage link.
5. Follow the on-screen prompts to complete cancellation.

Warning: Some users report that the cancellation link is missing or inconsistent on the website. If you cannot find the cancellation option after checking twice, do not assume it's not there-contact Lose It support immediately with your account email and purchase details.

Pro tip: Save a screenshot of your cancellation confirmation page. If the link is missing, email Lose It support with your purchase order number and a clear request to cancel. Stopee recommends asking support to confirm your cancellation in writing so you have proof.

Cancel lose it if the cancellation link is missing

If you've searched your account settings and cannot locate a cancellation option, you have the right to cancel in writing. This is not a dark pattern-it's a legitimate workaround that Lose It's own terms acknowledge.

1. Collect your account email address and order number (check your billing emails).
2. Draft a clear cancellation email or letter stating: "I request cancellation of my Lose It subscription effective immediately" and include your account details.
3. Email this request to Lose It support (support address available on LoseIt.com or in the app).
4. If email is not answered within 7 business days, send a registered mail letter (using Canada Post's registered mail service) to FitNow, Inc.'s mailing address with the same cancellation request.
5. Keep a copy of your email and the registered mail receipt as proof of your cancellation request.

Pro tip: Registered mail with proof of delivery is your strongest tool if Lose It refuses to acknowledge your cancellation. Canada Post will provide you with a tracking number and delivery confirmation, which is invaluable evidence if you need to dispute charges with your credit card issuer or contact the Office of the Consumer Protection Act.

What happens after you cancel lose it

Cancelling your subscription stops automatic renewal at the end of your current billing cycle. You don't lose access immediately. Here's what to expect:

Your access and account after cancellation

When you cancel, you retain Premium features until your prepaid billing period ends. For example, if you cancelled mid-month on an annual plan, you still have Premium access through the end of that year. Your account data (weight logs, food history, goals) stays intact unless you explicitly request deletion.

After your prepaid period expires, your account reverts to the free version of Lose It. You can still use the app, but you lose access to Premium features like unlimited food entries and detailed analytics.

Lose It does not immediately delete your account or data when you cancel. If you want to delete your account completely, you must request this separately through account settings or by contacting support. Take time to download or export any data you want to keep before requesting deletion.

Preventing surprise charges

After you cancel, monitor your bank or credit card statements for the next two billing cycles. Occasionally, a charge slips through despite cancellation-especially with app store subscriptions. If you see an unexpected charge from Lose It or FitNow after you cancelled, contact your bank or credit card company immediately. Most financial institutions will reverse unauthorized subscription charges within 30 days.

Stopee recommends setting a phone reminder for the day after your prepaid period ends to confirm that no new charge appeared.

Refund eligibility and how to request a refund in canada

Lose It's terms state that fees are generally non-refundable, but important exceptions exist. Your refund rights depend on where you purchased and how long ago.

Refund eligibility by purchase method

Apple App Store purchases: Lose It cannot issue refunds for Apple purchases. You must request refunds directly from Apple. Apple typically grants refunds for accidental purchases or unwanted subscriptions if you request within 180 days of the charge. Contact Apple Support (1-800-MY-APPLE in Canada) or visit support.apple.com/en-ca.

Google Play Store purchases: Lose It offers a 35-day refund window for purchases made through Google Play. If you purchased within the last 35 days and want a refund, request it through your Google Play account. Google's system usually processes refunds within 5 business days.

Direct website purchases: Lose It offers a 35-day refund window for subscriptions purchased directly from LoseIt.com. To request a refund, contact Lose It support with your order number and a brief reason for the refund. Stopee recommends requesting refunds in writing via email so you have a record of your request.

Lifetime purchases: Lose It explicitly states that lifetime subscriptions are non-refundable. If you purchased a lifetime plan, you cannot get a refund under Lose It's policy, though you may still have consumer protection rights (see section below).

How to request a refund

1. Check your original purchase confirmation email to confirm the date and purchase method.
2. Calculate whether you're within the 35-day refund window (for Google Play or web purchases) or 180-day window (for Apple).
3. If eligible, contact the right party:
   • Apple purchases: Contact Apple Support directly, not Lose It.
   • Google Play purchases: Request a refund through your Google Play account or contact Google Play support.
   • Website purchases: Email Lose It support with your order number and request a refund.
4. If your initial request is denied and you believe you have legal grounds (see next section), escalate to your credit card company or your provincial consumer protection authority.

Pro tip: If Lose It denies your refund request, your credit card company can dispute the charge on your behalf. Most credit card issuers will reverse charges for subscriptions you cancelled if you provide evidence of your cancellation request.

Your consumer rights and protections in canada

Canada's consumer protection laws give you significant power in disputes with subscription services. You are not at the mercy of a company's refund policy.

Consumer protection act rights

Under the Competition Act and provincial consumer protection legislation (such as Ontario's Consumer Protection Act or British Columbia's Consumer Protection Act), you have the right to:

• Clear, accurate billing information before purchase.
• Easy, free cancellation without unnecessary barriers or dark patterns.
• Refunds or credits for services that do not meet their described functionality.
• Protection against automatic renewal abuse (charges after cancellation are automatic renewal abuse).

If Lose It charges you after you cancelled, or if the cancellation process was deliberately obscured, these laws are on your side. Stopee has helped thousands of Canadian consumers recover unauthorized subscription charges by citing these protections.

What to do if lose it continues charging you

If you cancelled Lose It but continue to see charges on your statement, follow this escalation path:

1. Contact your bank or credit card company and report the unauthorized charge. Provide your cancellation confirmation email or screenshot as evidence.
2. Request a chargeback (reversal). Most banks will reverse unauthorized subscription charges without question if you cancelled.
3. If the chargeback is denied, contact Lose It support again, this time referencing the Competition Act and your provincial consumer protection law. State clearly: "I cancelled my subscription. Continued charges violate the automatic renewal provisions of [your province]'s consumer protection framework."
4. If Lose It refuses to refund or stop charges, file a complaint with your provincial consumer protection authority or the Competition Bureau of Canada (www.competitionbureau.gc.ca).

Pro tip: Keep every email, cancellation screenshot, and billing statement. Consumer protection authorities need documented proof of your complaint. Stopee recommends creating a folder with all communications and charges before you escalate.

Common mistakes when cancelling lose it

Cancelling a subscription is frustrating, especially when barriers are deliberately put in your way. Here are the traps that catch most people:

Mistake 1: deleting the app instead of cancelling the subscription

This is the number one error. Deleting Lose It from your phone or tablet does absolutely nothing to stop charges. Your subscription keeps renewing and your payment method keeps getting billed. You must cancel through Settings (iPhone) or Google Play (Android) or the website. Deletion and cancellation are two completely different actions.

Mistake 2: cancelling through the wrong platform

If you purchased through Apple, cancelling in Google Play won't work. If you bought on the website, cancelling in the app store won't work. Your billing and renewals are controlled by the platform where you made the purchase. Match your cancellation method to your purchase method exactly.

Mistake 3: not saving your cancellation confirmation

You should have written proof that you cancelled. Take screenshots or save emails. If Lose It or an app store disputes your cancellation, your confirmation is your evidence. Without it, the company can claim you never cancelled. Stopee recommends saving a confirmation image to your email immediately after cancelling.

Mistake 4: assuming silence means cancellation

If you email Lose It support and don't get a response within 7 days, that doesn't mean you're cancelled. Follow up. If you still get no response, use registered mail as your cancellation method. Written, tracked proof is your safety net.

Mistake 5: not checking your next billing cycle

Set a calendar reminder for one day after your current billing period ends. Check your bank statement to confirm no new charge appeared. Catching unauthorized charges early makes refunds much easier to obtain.

Checklist: before and after you cancel lose it

Use this checklist to ensure you cancel correctly and protect yourself from common pitfalls:

Why stopee exists and how we can help

Subscription services rely on friction and forgotten cancellations. Companies bury cancellation options, make confirmation unclear, and count on you giving up. Stopee was created to level the playing field between you and these services.

At Stopee, we believe cancelling should be as easy as subscribing. Our consumer advocates have helped thousands of Canadians cancel unwanted subscriptions, recover unauthorized charges, and understand their rights under Canadian consumer law. If you get stuck at any point in cancelling Lose It, Stopee is here to guide you through escalation and help you stand up for yourself.

Visit Stopee.com for guides on cancelling any subscription service, escalation letter templates, and links to Canadian consumer protection authorities. We also maintain updated information on which companies make cancellation easy and which use dark patterns-because you deserve transparency.

Final summary and next steps

Losing weight and staying healthy is hard enough without fighting a company to cancel your fitness app. You have the right to cancel Lose It easily, and you have legal protections if charges continue after you cancel. Here's your action plan:

1. Identify where you purchased (Apple, Google Play, or website).
2. Cancel through that same platform using the steps above.
3. Save your cancellation confirmation.
4. Monitor your next billing cycle to confirm no new charge appears.
5. If you're charged after cancelling, contact your bank for a chargeback within 30 days.
6. If Lose It refuses to issue a refund, escalate to your provincial consumer protection authority.

Cancellation should be painless. Stopee has helped thousands of consumers protect their wallets and their rights by providing clear, step-by-step guidance and insider knowledge about subscription traps. You've got this, and if you need backup, Stopee.com is your resource. Your money, your choice-cancel with confidence.