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Cancel Lose It: The Right Way
How to cancel your lose it subscription in ireland and get your money back
What is lose it and why you might want to cancel
Lose It is a calorie-tracking and weight management app developed by FitNow, Inc. that helps you log food, scan barcodes, set macronutrient targets and monitor your progress towards fitness goals. The service offers a free tier for basic food logging and a Premium subscription that unlocks advanced analytics, device integrations and an ad-free experience. If you've signed up for Premium but no longer use the app, find it restrictive, or simply want to stop recurring charges, cancelling your subscription is a straightforward process-but only if you know the right steps. At Stopee, we've helped thousands of consumers navigate subscription cancellations, and Lose It is one where clarity and timing matter most.
Why cancellation timing is critical for your wallet
Lose It subscriptions typically renew annually, which means a single missed cancellation can lock you into another year of charges. If your next billing date is approaching and you haven't used the app in weeks, cancelling now protects your account from unwanted renewal. Many Irish consumers report surprise charges because they assumed the free trial would simply end-it won't. You must actively cancel to stop auto-renewal. Stopee recommends checking your next billing date before taking action, so you know exactly how much time you have.
Common reasons irish users cancel lose it
You might cancel because the app feels too rigid for your lifestyle, you've switched to a different fitness tracker, the subscription cost no longer fits your budget, or you've reached your health goal and want to pause. Whatever your reason, Stopee is here to walk you through the process without frustration or delay.
Lose it pricing and subscription plans
Understanding what you're paying for helps you decide whether to cancel or downgrade to the free tier. Below is a breakdown of Lose It's common subscription offerings:
| Plan | Cost (typical) | Key features | Best for |
|---|---|---|---|
| Free | €0 | Basic food logging, barcode scanning, simple activity tracking | Casual users |
| Premium (annual) | USD 39.99 / year (approx. €37-40 depending on exchange) | Advanced macronutrient goals, detailed reports, device integrations, ad-free | Serious fitness enthusiasts |
| Premium (monthly) | USD 5.99 / month (approx. €5.50-6) | Same as annual, but billed monthly | Short-term users |
| Family plan (promotional) | Varies (when offered) | Multi-user access, shared insights | Households with multiple users |
If you're on the annual plan and cancel mid-year, refund eligibility depends on how you purchased and how long you've used the service. Stopee always recommends checking your receipt to confirm your billing cycle and purchase method-this information is essential when you contact customer support.
How to cancel your lose it subscription: step-by-step by platform
Your cancellation method depends on where you bought your subscription. Follow the pathway that matches your purchase method to avoid getting stuck in the wrong support queue.
Cancel lose it if you subscribed via the apple app store (iPhone or iPad)
This is the most common cancellation path for Irish iOS users. You manage your subscription directly through your Apple ID account, not through the Lose It app itself.
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen (your Apple ID profile).
- Select Subscriptions.
- Find and tap Lose It in the list of active subscriptions.
- Tap Cancel subscription.
- Choose your reason for cancellation from the dropdown menu (optional but helpful for feedback).
- Confirm the cancellation. You will see a confirmation message and an email receipt.
Pro tip: You retain access to Premium features until your current billing period ends. If your renewal date is 15 July, cancelling on 1 July means you keep full access until 15 July at no extra cost. After that date, you'll revert to the free tier automatically.
Warning: Do not delete the Lose It app immediately after cancelling. Deleting it does not cancel your subscription-you must use the steps above.
Cancel lose it if you subscribed via google play store (Android)
Android subscriptions are managed through your Google Play account, similar to Apple's system.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select Payments and subscriptions.
- Tap Subscriptions.
- Find and tap Lose It.
- Select Cancel subscription.
- Follow the on-screen prompts to confirm. You'll receive a confirmation email within minutes.
Pro tip: Like the Apple App Store, you keep access to Premium until your renewal date. Cancelling early in your billing cycle ensures you avoid an unexpected charge.
Cancel lose it if you subscribed directly via the lose it website
If you signed up at loseit.com using a web browser and provided credit card details directly to Lose It, follow this path:
- Visit loseit.com and log into your account.
- Navigate to Account Settings or Subscription Settings (usually found in the menu or profile area).
- Look for a Billing, Payment or Subscription section.
- Select Cancel subscription or Manage subscription.
- Click Cancel and confirm your choice.
- Check your email for a cancellation confirmation.
Warning: If you don't see a cancellation button in your account settings, contact Lose It's customer support immediately (see contact details below). This is a known friction point reported by users at Stopee, and support can process your cancellation manually.
Cancel lose it by contacting customer support directly
If you can't find the cancellation option in your account or your subscription was purchased through an unusual channel, reach out to Lose It support by email or phone:
- Email: info@loseit.com
- Phone: +1 (857) 574-5219 (note: US-based number; standard international rates apply from Ireland)
When you contact them, include:
- Your full name and email address linked to your account
- Your account username
- Your next billing date (found in your account or receipt)
- A clear statement: "I want to cancel my Premium subscription effective [date]"
Pro tip: Email is often faster for Irish consumers to avoid time zone delays. Aim to send your cancellation request at least 5 business days before your renewal date to allow processing time. Stopee recommends keeping a copy of your email and any response for your records-this protects you if a charge appears later.
Your rights as an irish consumer under the consumer rights act 2015
Ireland's Consumer Rights Act 2015 (which implements the EU Consumer Rights Directive) protects you when you buy digital services like Lose It Premium. Understanding these rights gives you leverage if Lose It refuses to cancel or disputes a refund claim.
Your right to cancel within 14 days
If you purchased Lose It Premium and have not yet used the service significantly, you have the right to cancel within 14 days of purchase and receive a full refund, with limited exceptions. However, once you have downloaded and actively used the app (which most users do immediately), this right may be forfeited. This is why timing matters: if you change your mind within days of subscribing, contact Lose It immediately and reference the Consumer Rights Act 2015 in your request. Stopee has seen consumers successfully recover money using this lever when they act quickly.
Your right to accurate billing and transparency
Lose It must clearly disclose its subscription terms, auto-renewal policy and billing frequency before you pay. If you were not clearly informed that your subscription would auto-renew, or if you were charged before the agreed date, you have grounds to dispute the charge. Irish consumers can file a complaint with the Competition and Consumer Protection Commission (CCPC) if Lose It ignores your cancellation request or continues billing after you've cancelled.
Your right to refund for non-delivery or service failure
If Lose It's service is unavailable, the app crashes repeatedly, or promised features are missing, you may be entitled to a refund or price reduction under the Consumer Rights Act 2015. Stopee recommends documenting these issues (screenshots, error messages, dates) before escalating to the CCPC.
What to do after you cancel your lose it subscription
Cancelling your subscription is just the beginning. Here's what happens next and what you should monitor to ensure no surprise charges occur.
Confirm your cancellation status
Within 24 hours of cancelling, return to your subscription settings to verify the status shows as Cancelled or No active subscription. On Apple App Store, the Lose It entry should say "Expired" or no longer appear under Subscriptions. On Google Play, it should show "Subscription cancelled". If the status is unclear, take a screenshot and email Lose It's support team asking for written confirmation of your cancellation date and time.
Monitor your bank account and payment method
Check your bank statement or credit card activity for 7-10 days after cancellation to ensure no charge appears. Charges sometimes post with a delay, so vigilance is essential. If an unexpected charge appears after cancellation, contact Lose It immediately and ask for a reversal. If they refuse, escalate to your bank or credit card provider-most will reverse unauthorised subscription charges if you dispute them within 60-90 days.
Save your cancellation confirmation email
Keep the email confirmation from Lose It indefinitely. This is your proof of cancellation and date. If a dispute arises months later, you'll have evidence that you acted in good faith. Stopee recommends storing this email in a dedicated folder or taking a screenshot as a backup.
Delete the app if you wish
Once your subscription is cancelled and you've confirmed it, you can safely delete the Lose It app from your device. Deleting the app does not affect your account status or re-trigger any charges.
Refund eligibility and how to claim your money back
Whether you get a refund depends on timing, your purchase method and why you're cancelling. Here's what you need to know:
Refund eligibility based on timing
If you cancel within 14 days of purchase and have used the service minimally, you're entitled to a refund under Irish consumer law. If you cancel after 14 days, refund eligibility becomes less clear-it depends on Lose It's refund policy and whether you can prove the service failed to meet its promises. Check your receipt or account settings for the original purchase date to determine whether the 14-day window is still open.
Refunds through apple app store and google play
If you purchased via Apple or Google, you can request a refund directly from them (not from Lose It). On Apple, open Settings > [Your Name] > iTunes & App Store > tap your Apple ID > View Account > Purchase history > find Lose It > tap the three dots > Report Problem > Request Refund. On Google Play, open your purchases, find Lose It, tap the three dots, select "Report a problem" and request a refund. Both platforms allow refunds within 48 hours of purchase for any reason, and up to 15 days with justification.
Refunds for direct website purchases
If you paid Lose It directly via their website, email their support team with your request. Include your order number, payment date and reason for the refund. If Lose It refuses and you fall within the 14-day consumer right window, file a complaint with the CCPC (www.ccpc.ie). Stopee has seen the CCPC intervene successfully in cases where companies refuse legitimate consumer claims.
Common mistakes to avoid when cancelling lose it
Cancellation can feel stressful, especially if you've been charged unexpectedly. Don't rush-take these precautions to protect yourself.
Mistake 1: assuming the free trial ends automatically
Many users believe a trial period automatically becomes free again. It doesn't. Unless you actively cancel, your subscription will renew and you'll be charged. Set a phone reminder for 3 days before your trial ends so you don't forget.
Mistake 2: not checking where you subscribed
You might have signed up on the Lose It app (which is actually managed through Apple or Google), but you're looking for a cancel button in the Lose It account settings (which doesn't exist). Always retrace your purchase: was it via the app or the website? Did you use Apple, Google or pay directly? Wrong pathway equals wasted time. Stopee recommends checking your bank statement-it will show whether you were charged by Apple, Google or FitNow directly.
Mistake 3: deleting the app instead of cancelling the subscription
Deleting an app is not the same as cancelling a subscription. Your subscription exists independently of the app itself. You can delete Lose It from your phone and still be charged when renewal comes. Always cancel the subscription first, then delete the app if you wish.
Mistake 4: not keeping records of your cancellation
If a charge appears after you've cancelled, you need proof. Screenshot your cancellation confirmation, save any emails and note the date and time. Without records, disputing a charge becomes much harder.
Mistake 5: ignoring charges that appear after cancellation
If you see a charge post to your account after cancellation, contact Lose It within 7 days and ask for an immediate reversal. If they ignore you, file a dispute with your bank. The longer you wait, the harder it is to reverse.
Checklist: before and after you cancel lose it
Use this checklist to make sure you've covered all bases:
| Before cancellation | Status |
|---|---|
| Find your next billing date in account settings | ☐ |
| Identify your purchase method (Apple, Google or direct website) | ☐ |
| Export or save any data you want to keep (progress notes, logs) | ☐ |
| Take a screenshot of your current subscription status | ☐ |
| Cancel within 5-7 days of your renewal date to allow processing time | ☐ |
| After cancellation | Status |
|---|---|
| Verify cancellation status in your subscription settings | ☐ |
| Save cancellation confirmation email | ☐ |
| Monitor bank account for 7-10 days for surprise charges | ☐ |
| If a charge appears, contact Lose It support within 7 days | ☐ |
| Keep records for at least 12 months in case of disputes | ☐ |
How to contact lose it customer support if you need help
If you can't find a cancellation button, you've been charged after cancelling, or you need confirmation of your cancellation status, here's how to reach Lose It's team:
Contact details for lose it support
- Email: info@loseit.com
- Phone: +1 (857) 574-5219
- Website support page: Check loseit.com for additional contact options or a help centre
When you reach out, be clear and concise. Write: "I want to cancel my Premium subscription. My account email is [your email], my username is [username], and my next billing date is [date]. Please confirm cancellation immediately." This leaves no room for confusion and creates a paper trail. Stopee recommends sending this via email rather than phone so you have a timestamped record.
If lose it doesn't respond within 5 business days
Escalate to the Competition and Consumer Protection Commission (CCPC) at www.ccpc.ie. You can file a formal complaint if Lose It ignores your cancellation request or continues charging you. Include copies of your emails, billing statements and cancellation attempts. The CCPC takes subscription disputes seriously and has the authority to compel refunds.
Why stopee is your trusted cancellation partner
Cancelling subscriptions shouldn't be frustrating or confusing. At Stopee, we've helped thousands of Irish consumers successfully cancel Lose It and dozens of other recurring services without losing money or wasting hours on hold. Our guides cut through the noise and give you the exact steps, contact details and legal backing you need to take control of your subscriptions. Whether you're dealing with a missing cancel button, unexpected charges or a company that won't respond, Stopee has your back. We combine step-by-step clarity with knowledge of consumer law so you can cancel with confidence, not anxiety. Visit Stopee.com today to explore guides for other subscriptions you might want to cancel and take your wallet back into your own hands.