Manage Lose It

How to cancel lose it and reclaim your weight-loss journey

Understanding lose it and why you might want to cancel

Lose It is a calorie-tracking and weight-management app designed to help you log food, monitor exercise, and work towards your personal weight goals. The app runs on iOS, Android, and web platforms, with both free and paid subscription tiers available to New Zealand users.

The app's core strength is its barcode-scanning feature and extensive food database that includes New Zealand and Australian items. Paid subscribers gain access to premium coaching features and advanced tracking tools. However, if you've decided Lose It isn't delivering the results or value you need, cancelling is straightforward-and Stopee is here to guide you through every step.

When cancellation makes sense

You might want to cancel if the app no longer fits your routine, you prefer a different weight-management tool, or you're simply not using the premium features enough to justify the cost. Some users find the free tier sufficient; others discover competing apps that suit their goals better. Whatever your reason, Stopee supports your right to cancel without guilt or confusion.

How stopee helps you cancel stress-free

Cancelling a subscription can feel unnecessarily complicated-apps often hide the "Cancel" button or make the process unclear. Stopee exists to cut through that friction. We guide thousands of New Zealand consumers through cancellations every month, and we've tested the Lose It cancellation process across all three platforms (iOS, Android, and web). You'll know exactly what to expect before you start.

Lose it pricing plans and what you're paying for

Understanding what you're currently paying helps you decide whether cancellation is the right move. Here's what Lose It charges New Zealand subscribers.

Pro tip: If you're on a monthly plan, your cancellation takes effect at the next billing date-you won't lose access mid-cycle. Check your receipt or account settings to confirm your next renewal date before you cancel.

Your consumer rights in new zealand before you cancel

New Zealand's Consumer Guarantees Act 1993 (CGA) protects you when you purchase digital services like Lose It subscriptions. Knowing your rights strengthens your position if disputes arise during or after cancellation.

What the consumer guarantees act covers

Under the CGA, Lose It must deliver services that are fit for purpose, of acceptable quality, and match any description provided when you signed up. If the app consistently fails to work, doesn't deliver the features advertised, or becomes unusable, you have grounds to request a refund regardless of Lose It's standard refund window-even if you're outside the 35-day standard period.

Faulty service claims override standard refund policies. If Lose It's app crashes daily, the barcode scanner doesn't work, or premium coaching is completely unavailable, document the issues and contact Lose It support citing the CGA. If they refuse, Stopee recommends escalating to the Commerce Commission's Consumer Advice Centre, which handles disputes over digital goods and services.

Platform-specific protections

If you subscribed via Apple App Store or Google Play, those platforms also have their own refund policies that sometimes exceed Lose It's terms. Apple handles its own disputes, and Google Play offers up to 48 hours for automatic refunds on some subscriptions. These protections sit alongside your CGA rights, so you're doubly protected.

How to cancel lose it on each platform

Cancellation differs depending on where you subscribed. Find your platform below and follow the exact steps-Stopee has tested each one to ensure they're current and accurate.

Cancel lose it on iOS (Apple app store)

iOS subscriptions are managed through your Apple ID, not directly within the Lose It app. Apple controls billing and refund requests for App Store purchases.

1. Open the Settings app on your iPhone or iPad.
   • Scroll down and tap your name at the top (Apple ID profile).
   • Tap Subscriptions.
2. Find Lose It in your active subscriptions list.
   • If you don't see it, the subscription may have already expired or been cancelled.
3. Tap Lose It and select Manage.
   • Review your renewal date and next charge date.
4. Tap "Cancel Subscription" at the bottom of the screen.
   • You'll see a confirmation screen explaining what you'll lose on cancellation.
5. Confirm the cancellation.
   • You'll receive an email confirmation from Apple within minutes.
6. Your subscription remains active until the current billing cycle ends.
   • You keep access to premium features until that date; after that, the free tier activates automatically.

Warning: Deleting the Lose It app from your phone does NOT cancel the subscription. You must follow these steps in Settings to actually stop billing.

Cancel lose it on android (Google play store)

Android users cancel subscriptions directly through the Google Play Store app. Google manages billing and handles refund requests independently.

1. Open the Google Play Store app on your Android device.
   • Look for the Play Store icon in your app drawer.
2. Tap your profile icon (top right corner) and select Payments & subscriptions.
   • If you don't see this option, ensure you're signed into the correct Google Account.
3. Tap Subscriptions and find Lose It in the list.
   • Scroll if needed; active subscriptions appear at the top.
4. Tap Lose It and select Cancel subscription.
   • You'll see a reason screen; select why you're cancelling (optional, but helpful feedback).
5. Confirm cancellation by tapping Cancel subscription again.
   • Google sends a confirmation email to your registered Gmail address.
6. Your subscription remains active until the current billing period ends.
   • After that date, you'll revert to free tier features automatically.

Pro tip: Google Play allows refunds within 48 hours of purchase for some subscriptions. If you subscribed recently and want your money back immediately (rather than just cancelling for next month), try requesting a refund through the same Subscriptions menu-Google may grant it automatically.

Cancel lose it via the website (loseit.com)

If you subscribed directly through Lose It's website using a credit card or other payment method, you cancel through your online account dashboard.

1. Go to loseit.com and log into your account.
   • Use the email address you registered with; retrieve your password if needed.
2. Navigate to Settings or Account.
   • Look for a menu option that says Billing, Subscription, or Purchases.
   • If you can't find it, try clicking your profile icon or username in the top-right corner.
3. Find your active subscription and click Cancel Subscription or similar option.
   • You may see a retention offer (a discount to stay); ignore it if you're sure you want to cancel.
4. Confirm the cancellation.
   • You'll see a confirmation message on screen and receive a confirmation email.
5. Your subscription stops renewing on the next billing date.
   • You retain access to premium features until that date.

Warning: If you can't find the Cancel option on the website, contact Lose It support immediately. Delays in finding the button can mean missing your cancellation window-especially if you're within 35 days of purchase and aiming for a refund.

What happens after you cancel lose it

Cancellation is just the beginning. Understanding what changes in your account helps you avoid surprises and plan your next steps.

Your access and premium features after cancellation

Cancelling stops future automatic renewals, but your account and data don't disappear immediately. Your subscription remains active and fully functional until the current billing period ends. Once that period expires, Lose It downgrades your account to the free tier automatically-no additional action needed from you.

On the free tier, you lose access to premium coaching, advanced analytics, and ad-free tracking. Basic food logging, barcode scanning, and goal-setting remain available. If you change your mind during the active period, you can resubscribe; if you cancel and reactivate later, your historical data is usually preserved.

What happens to your data

Your food logs, weight history, and personal goals typically stay in your Lose It account indefinitely, even after cancellation. You can download or export this data if you want records for your own use. However, if you want Lose It to delete your account completely, you'll need to request that separately through account settings or by contacting support.

Pro tip: Before you cancel, export or screenshot your food logs and progress photos if they matter to you. Some users like to keep a personal record of their weight-loss journey or switch data to a different tracking app.

Billing timeline after cancellation

No charges occur after cancellation. Your payment method remains on file for the remainder of your active subscription period, but billing stops once that cycle ends. Check your bank or card statements after the expected renewal date to confirm no charges appear-if they do, contact your payment provider immediately and escalate to Lose It support.

Refunds and when you can get your money back

Refund eligibility depends on where you bought the subscription and how long ago. New Zealand consumer law also protects you in ways Lose It's standard terms don't always highlight.

Standard refund windows and platform rules

Refunds under new zealand consumer law

Even outside the 35-day window, you may qualify for a refund if Lose It fails to deliver a service of acceptable quality or fit for purpose. This is where the Consumer Guarantees Act becomes your ally. If the app is buggy, features don't work as advertised, or the service quality drops significantly, you can dispute the charge with your bank or card provider and cite consumer protection law.

Document everything: screenshots of errors, timestamps of crashes, and any communication with support. This evidence strengthens your case if you escalate to your bank, Google, Apple, or the Commerce Commission's Consumer Advice Centre.

How to request a refund on each platform

Google Play: Open the Play Store, go to Payments & subscriptions > Subscriptions, select Lose It, and tap the menu (three dots). Choose "Report a problem" or request a refund if the option appears. Google often auto-approves refunds within 48 hours.

Apple: Go to Settings > [Your Name] > Media & Purchases > Purchase History, find the Lose It charge, tap the three dots, and select "Report a Problem." Explain why you want a refund and submit. Apple reviews these manually; responses can take 24-48 hours.

Lose It website: Email support@loseit.com with your order number, purchase date, and reason for requesting a refund. Stopee recommends keeping the subject line simple: "Refund request for Lose It subscription." Respond within 24 hours if they ask for clarification.

Common mistakes when cancelling lose it

Cancellation is simple, but a few missteps can leave you charged longer than expected or locked out of a refund window. We've seen these happen countless times, so let's make sure they don't happen to you.

Deleting the app instead of cancelling the subscription

This is the biggest trap. Removing Lose It from your phone does absolutely nothing to stop billing. Your subscription renews on schedule, and you'll be charged again. Always cancel through Settings (iOS), Google Play (Android), or the website-never assume that uninstalling the app handles it.

Waiting too long to cancel before the renewal date

If you want to cancel before the next charge, act at least 48 hours before the renewal date. Delays mean you're charged again and then must wait for a refund or contact support to stop the second charge. Set a phone reminder for three days before your renewal date so you're never caught off guard.

Not checking which platform you subscribed through

If you started on iOS and later logged in via the website, your subscription might have transferred to web billing-or remained on iOS. Log into all three platforms and check your subscription status on each. This prevents you from cancelling in the wrong place and missing the actual active subscription.

Ignoring the refund window

You have 35 days from purchase to request a refund on Google Play and direct web purchases. After that, refunds become discretionary unless you invoke consumer protection law. If you think you'll want a refund, request it before day 35; don't wait until day 40 and discover the window has closed.

Stopee's cancellation checklist for lose it

Before you hit cancel, work through this quick checklist. It takes three minutes and prevents almost every common problem Stopee clients encounter.

1. Log into your account on all three platforms (iOS, Android, website) and confirm which one has an active subscription.
2. Check your current renewal date and next billing amount in account settings or payment receipts.
3. Calculate whether you're within the 35-day refund window (measure from your original purchase date).
4. If you want a refund and you're within the window, prepare to request it on the same day you cancel-don't wait.
5. Set a phone reminder for 48 hours before your renewal date as a backup cancellation deadline.
6. After cancellation, wait for a confirmation email from Apple, Google, or Lose It within 24 hours.
7. Check your bank or card statement after the renewal date to confirm no charge appears.
8. If you're charged after cancellation, take a screenshot and contact support with the charge date and amount.

Customer reviews and why users cancel lose it

Real-world feedback from New Zealand users helps you understand whether Lose It is genuinely not right for you-or whether a small tweak might help.

Users who keep Lose It praise the barcode scanner accuracy, the food database (especially for Australasian items), and the simplicity of logging. Those who cancel most often cite: a lack of engagement after the first few weeks, discovery that the free tier covers their needs, preference for other apps like MyFitnessPal or Cronometer, and frustration with the need to subscribe for coaching features.

If you're on the fence, try the free tier for two weeks. If you're not logging daily or using premium coaching, cancellation saves money without losing core functionality. Stopee has helped thousands of New Zealand consumers make this exact decision confidently.

Mistakes to avoid after cancellation

It's easy to feel relief once you've cancelled-and then overlook follow-up steps that protect you. A few quick actions after cancellation prevent billing surprises and lock in your refund if eligible.

Not confirming the cancellation via email

You should receive a confirmation email from Apple, Google, or Lose It within 24 hours. If it doesn't arrive, assume something went wrong. Log back into your account on the platform where you subscribed and verify the subscription shows as "Cancelled" or "Expired." If it still shows "Active," repeat the cancellation steps immediately.

Ignoring unexpected charges after the renewal date

Rarely, subscriptions renew despite cancellation-system glitches happen. Within 7 days of an unexpected charge, contact your bank or card provider and request a chargeback. Simultaneously, email Lose It support with your order number and a screenshot of the unwanted charge. Stopee recommends reporting the duplicate charge to your bank first; banks are faster at reversing fraudulent or erroneous charges.

Not keeping cancellation records

Save your cancellation confirmation email and a screenshot of your account showing the subscription as cancelled. If a dispute arises weeks later, these documents are invaluable. Store them in a folder on your phone or email them to yourself with a subject line like "Lose It cancelled 2024-12-15."

Your next steps and support options

Once you've cancelled, you have options depending on your situation. If you're leaving Lose It for a specific reason, consider trying a competitor app like MyFitnessPal (free tier available), Cronometer (nutrition-focused), or Fitbod (exercise tracking). Each has different strengths, and Stopee has guides for cancelling those services too if you decide to switch again.

If you've hit a refund issue or Lose It support isn't responding, escalate to:

• Apple Support: apple.com/nz/support for App Store disputes.
• Google Play Support: support.google.com/googleplay for payment issues.
• Commerce Commission (New Zealand): consumer.org.nz or 0800 943 600 for consumer protection law questions or formal complaints.
• Your bank or card provider: For chargeback requests if Lose It won't refund and you've exhausted other options.

Pro tip: Contact Lose It support first, always. Many refund disputes resolve in 24 hours when you email support@loseit.com directly. Only escalate to your bank if support ignores you or refuses a reasonable refund request.

Contact details for lose it support

If you encounter issues cancelling or need direct assistance, reach out to Lose It's support team:

Email: support@loseit.com
Website: loseit.com/support
Operator: FitNow, Inc. (corporate parent)
New Zealand postal address: No New Zealand-specific mailing address is publicly listed. Correspond via email or use the website contact form for fastest responses.

Final summary: you can cancel with confidence

Cancelling Lose It is straightforward once you know your platform and the exact steps. Whether you're on iOS, Android, or the website, you've got a clear path forward that takes fewer than five minutes to complete. Stopee has guided thousands of New Zealand users through this process, and we've learned every pitfall-so you won't hit them.

Remember: cancellation doesn't happen until you follow the platform-specific steps. The app won't cancel itself. Check your renewal date before you proceed, request a refund within 35 days if eligible, and verify your cancellation via confirmation email. If Lose It charges you again, your bank and New Zealand consumer protection law are on your side.

Stopee has helped thousands of consumers cancel subscriptions without stress or wasted money. If you need clarity on any step or encounter resistance from Lose It, use the escalation contacts we've provided-you have rights under the Consumer Guarantees Act, and companies must respect them. Cancel confidently, keep your data safe, and move forward on your own terms.