Manage Our Media Ltd

How to cancel your our media ltd subscription without losing money or getting stuck

Why cancelling our media ltd subscriptions matters right now

Magazine subscriptions are easy to start but surprisingly tricky to stop cleanly. Our Media Ltd operates several popular UK publications-The Week, The Week Junior, MoneyWeek, and Kiplinger's Personal Finance-and tens of thousands of subscribers find themselves trapped in auto-renewing contracts without knowing how to exit properly. You might have signed up for an introductory rate that's now expired, or simply decided the publication no longer serves you. Whatever your reason, understanding the exact cancellation process protects your bank account and saves you from unwanted charges months down the line.

The problem isn't that Our Media Ltd makes cancellation deliberately impossible. The problem is that magazine subscriptions work differently from streaming services or gym memberships. You can't just stop your direct debit-that often triggers debt collection letters instead of a proper cancellation. Stopee exists precisely to help people navigate these hidden traps and cancel subscriptions the right way, the first time.

This guide walks you through every step of cancelling with Our Media Ltd, explains your legal rights under UK consumer law, reveals the common mistakes that cost people money, and arms you with the information you need to cancel without stress.

What makes our media ltd cancellations different

Unlike digital subscriptions where you log into an account and click "cancel", Our Media Ltd subscriptions require direct contact with their customer service team. There's no online portal where you can self-serve your cancellation. This is standard across traditional magazine publishers in the UK, but it means you must initiate contact yourself-and keep proof that you did. Stopee recommends treating this as a formal business communication, not a casual request.

Why people cancel our media ltd

Some subscribers realise the introductory rate (often 50% off) was temporary and the full price isn't worth it. Others find they're not reading the issues, or life circumstances have changed. Families might cancel The Week Junior when their child moves to secondary school. Investors might downgrade from MoneyWeek after switching to passive index funds. Whatever your reason, you have the right to cancel without penalty, provided you follow the correct procedure and respect any minimum commitment period specified in your contract.

Our media ltd subscription pricing and plan types

Understanding what you're actually paying for helps you identify which cancellation deadline applies to you and whether you might be eligible for a refund.

The week subscription options

The Week is their flagship weekly news digest for busy professionals. You can choose between print-only, digital-only, or a combined print and digital bundle. Annual subscriptions typically start around £4.50 per issue at full price, but new subscribers often receive introductory offers-sometimes 50% off for the first year, bringing your cost down to roughly £2.25 per issue. Monthly subscriptions exist but carry a higher per-issue cost, usually around £5-6.

The catch: introductory rates are time-limited. Once your promotional period ends (usually 12 months), your subscription renews at the full annual rate unless you cancel. This is where many subscribers get caught by surprise charges.

The week junior and children's content

Aimed at children aged 8-14, The Week Junior offers news and current affairs in an engaging, age-appropriate format. Pricing sits slightly below The standard Week, typically around £3.50-4 per issue at full price. It follows the same promotional structure: introductory offers significantly below the annual renewal rate.

MoneyWeek and financial subscriptions

MoneyWeek caters to investors and people interested in financial analysis. It offers weekly investment insights, stock tips, and market commentary. Annual subscriptions run higher than The Week-roughly £5-6 per issue at full price-reflecting the specialist nature of the content. Promotional rates can slice this by 40-50% for first-time subscribers.

Pricing comparison table

Pro tip: Check your bank statements to see exactly what you're being charged monthly or annually. This figure determines your refund eligibility if you cancel partway through a billing period.

Your consumer rights under UK law and when you can cancel

Before we cover the cancellation steps, you need to understand the legal protections that work in your favour. The Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015 give you specific rights when dealing with magazine subscriptions and other distance contracts.

The 14-day cancellation right

If you subscribed to Our Media Ltd online or by phone (rather than in person), you have a statutory 14-day cancellation right from the moment your subscription activates. This is an unconditional right-you don't need to give a reason. You can cancel within this period and receive a full refund of your subscription fee.

Warning: This 14-day window is measured from when the first issue is delivered or digital access becomes active, not from when you placed your order. If you ordered on 1 January but received your first issue on 8 January, your 14-day window closes on 22 January. Stopee advises calculating this date carefully and contacting Our Media Ltd well before the deadline.

Cancellation after the 14-day period

Once the 14-day cooling-off period expires, your rights depend on your subscription contract terms. Most magazine subscriptions include a minimum commitment period (typically 12 months). If you're within this period, you can still cancel, but Our Media Ltd may charge an early termination fee or retain funds for the remaining contracted period.

If you've completed your minimum commitment term and your subscription has rolled into a rolling monthly or annual renewal, you can cancel with standard notice (usually 30 days). The Consumer Rights Act 2015 protects you here: the company cannot make cancellation deliberately difficult or impossible.

Refund eligibility under consumer law

Your refund entitlement depends on which stage you're cancelling:

• Within 14 days of subscription activation: full refund (minus costs of issues already delivered if applicable).
• After 14 days but within a minimum term: you may owe the remainder of the contract, or a reasonable early-exit charge.
• After minimum term expires: refund of any pre-paid balance not yet used.

Stopee strongly recommends requesting a refund calculation in writing when you cancel. The company must explain any deductions clearly.

Step-by-step cancellation process for our media ltd

Our Media Ltd requires direct contact with their customer service team. There is no online self-service cancellation portal, so you must phone or write.

Method 1: cancel by phone

This is the fastest way to cancel and gives you immediate confirmation.

1. Gather your subscription details before calling:
   • Your subscription number (visible on your issue or billing statement).
   • Full name and address as registered with Our Media Ltd.
   • Billing card or account number.
   • The publication title (e.g., "The Week" or "The Week Junior").
   • Your cancellation reason (optional, but helps the company understand churn).
2. Call the appropriate number:
   • UK subscribers: 0333 0162 143
   • Overseas subscribers: +44 (0)1604 386267
3. State clearly: "I want to cancel my subscription to [publication name] effective immediately" or state your preferred end date.
4. Note the name and employee ID of the representative who handles your cancellation.
5. Ask for a cancellation reference number and note the date and time of your call.
6. Request written confirmation of cancellation by email.

Pro tip: Call during business hours (typically 9am-5pm Monday to Friday). Magazine publishers often have shorter phone support windows than other industries. If you reach an automated system, stay on the line-pressing 0 usually routes you to a human agent.

Method 2: cancel by post or email

If you prefer a written record from the start, contact Our Media Ltd in writing.

1. Draft a clear, formal cancellation letter. Keep it short and professional:
   • "I wish to cancel my subscription to [publication name]."
   • "Subscription number: [your number]"
   • "Full name: [your name]"
   • "Registered address: [your address]"
   • "Effective date: [today's date or requested cancellation date]"
   • "Please confirm cancellation in writing and state any refunds due."
2. Send your letter by post to:
   • Our Media Ltd, Subscriptions Department, John Carpenter House, 7 Carmelite Street, London, EC4Y 0BS
3. Alternatively, email your cancellation request if an email address is available on your billing statement or the company website.
4. Send by Special Delivery or Recorded Delivery if posting. This costs roughly £1.65 extra but provides proof of delivery.
5. Keep a copy of your letter for your records.
6. Follow up in writing if you don't receive written confirmation within 7 working days.

Warning: Email cancellation requests can get lost. If you choose email, send the cancellation at least 14 days before your next billing date, and follow up with a phone call 7 days later if you don't receive confirmation. Stopee recommends Special Delivery post as the safest option because you have proof the company received your request.

What to say when you contact our media ltd

Be direct and avoid ambiguity. Don't say "I'm thinking about cancelling" or "I might want to stop soon." Say: "I am cancelling my subscription to The Week, effective [date]." Provide your subscription number immediately. If asked why you're cancelling, you can answer or politely decline-your reason doesn't affect your cancellation right, but some companies offer retention discounts if you mention price concerns. That's entirely your choice.

Timeline and key dates to remember

Magazine subscriptions involve multiple deadlines, and missing them can cost you money or force you into an unwanted renewal.

Before your cancellation takes effect

Once you've notified Our Media Ltd of your cancellation, the company has a legal obligation to confirm it in writing within a reasonable timeframe (typically 5-10 working days). Don't assume your cancellation is processed until you receive written confirmation. Continue paying your regular subscription fee until you receive this confirmation and your final issue arrives.

After cancellation: what happens next

You'll receive remaining issues for the current billing period (if applicable). Your final issue will be the last one you're entitled to under your subscription terms. Any refund due will typically process within 14-30 days of your cancellation date, depending on your bank's processing time.

You should no longer receive bills or payment requests after your cancellation takes effect. If you do, contact Our Media Ltd immediately with your cancellation confirmation number.

Refunds and what you're entitled to

Refund amounts depend on when you cancel and how much you've already paid.

Refund eligibility by cancellation timing

If you cancel within your 14-day cooling-off period, you're entitled to a full refund minus any issues you've already received. If you cancel after 14 days but before the end of your minimum commitment term, you may be liable for an early-exit fee. Some publishers apply a "fair use" charge (perhaps 10-15% of the remaining contract value), whilst others enforce the full amount owed. Our Media Ltd typically follows industry standard: early cancellation within the first year may incur charges.

If you've completed your minimum term and your subscription has rolled onto a rolling monthly arrangement, you can cancel with standard notice (usually 30 days) with no penalty, and you'll receive a pro-rata refund if you've overpaid.

How to request your refund calculation

When you cancel, ask the representative: "Please confirm my refund entitlement in writing, including any deductions and the refund amount." They should provide this immediately or email it to you. If you don't receive a refund calculation within 7 days of cancellation, request it in writing and reference your cancellation reference number.

Pro tip: Cross-check the refund against your own calculation. If you paid £234 for an annual subscription to The Week and cancelled after 6 months, you might expect roughly £117 back. If the company deducts more than 10% for administration, question it. Stopee advises always getting this in writing before accepting any reduced refund offer.

Common mistakes that cost subscribers money

Magazine subscription cancellations are surprisingly easy to bungle. Here are the pitfalls to avoid.

Mistake 1: stopping your direct debit without notifying the company

This is the single most costly error. If you simply cancel your direct debit at your bank, Our Media Ltd won't know you've intended to cancel your subscription. The company will attempt to collect payment, and when your bank rejects the transaction, they'll mark your account as in arrears. This can trigger debt collection letters, impact your credit file, and land you with collection charges.

You must contact Our Media Ltd directly to formally cancel your subscription. Only then should you cancel your direct debit as a safety net after you receive cancellation confirmation.

Mistake 2: assuming cancellation happens automatically

Some subscribers think their subscription ends when their first discount year expires. It doesn't. Your subscription auto-renews at the full annual rate unless you actively cancel it. Calendar the end of your promotional period and contact Our Media Ltd at least 7 days before renewal. Stopee has seen hundreds of subscribers surprised by a full-price renewal charge because they assumed the free trial or discount would just stop.

Mistake 3: not keeping cancellation confirmation

If a dispute arises-the company claims you never cancelled, or continues to charge you-your cancellation confirmation is your only proof. Save every confirmation email, note the date and reference number of every phone call, and photograph your Special Delivery receipt if you posted your cancellation letter. Without documentation, the burden of proof falls on you, and that's hard to meet.

Mistake 4: accepting a verbal promise to refund

A customer service representative might say "We'll refund you within a few days," but if nothing happens, you have no evidence of that promise. Always request written confirmation of your refund, including the amount and expected processing date. If it doesn't arrive within the promised timeframe, you have a written record to escalate.

Mistake 5: missing the 14-day cooling-off window

If you ordered on a whim and regret it, you have only 14 days from when your first issue arrives. Don't procrastinate. If you're unsure, contact Our Media Ltd immediately to establish your exact deadline, then submit your cancellation before that date passes. After 14 days, your cancellation rights become much weaker.

What to do after your cancellation is confirmed

Cancelling is just the first step. You need to follow through and protect yourself from surprise charges.

Monitor your bank account for six weeks

Even after you receive cancellation confirmation, keep watching your bank statements for the next 4-6 weeks. Occasionally, subscription systems take time to synchronise, or a payment might process before your cancellation is fully registered in the billing system. If you spot an unexpected charge after your cancellation date, contact Our Media Ltd immediately and reference your cancellation confirmation number. The company must refund it within 14 days.

Verify you receive your final issue

You're entitled to all issues through the end of your paid subscription period. If you suddenly stop receiving your publication before your cancellation date, contact the company to confirm your final issue is on its way. Delivery can sometimes be delayed by postal strikes or logistics issues, but you should check rather than assume.

Update your records and subscribe alternatives if needed

If you cancelled because the subscription no longer suited you, consider whether a different publication might serve you better. Stopee helps subscribers compare similar services and cancel existing ones to switch. There's no penalty for trying different publishers-just follow the same cancellation process if a new subscription doesn't work out.

Common questions about cancelling our media ltd subscriptions

Can i pause instead of cancel?

Our Media Ltd doesn't offer a formal pause feature. You must cancel if you want to stop your subscription temporarily. You can always resubscribe later at a promotional rate if you change your mind.

Will cancelling affect my credit score?

No, cancelling a magazine subscription doesn't impact your credit file. Only unpaid debts or missed payments affect your credit. Proper cancellation removes your payment obligation entirely, so your credit is unaffected.

Do i need to return my copies?

No. Magazine subscriptions are not returnable once delivered. You keep all issues you've received. The company cannot demand return of physical copies as a condition of cancellation.

What if i'm moving abroad?

Contact Our Media Ltd with your new address and ask to update your subscription or cancel entirely. Some publications offer different regional pricing or availability. If your new location isn't served, you have grounds to cancel with a full refund under distance sales laws.

How stopee can help you cancel and protect yourself

Stopee specialises in helping UK consumers navigate subscription cancellations across all industries, from magazines to streaming services to gym memberships. Our platform provides step-by-step guidance, holds companies to account, and escalates complaints when needed. If Our Media Ltd refuses to cancel your subscription or disputes a refund, Stopee helps you gather evidence and file a formal complaint with the relevant consumer authority.

Stopee also maintains an up-to-date database of cancellation contact details, so you don't waste time hunting for phone numbers or addresses. You can track your cancellation progress on our platform, and we flag common pitfalls specific to each company.

Most importantly, Stopee has helped thousands of consumers cancel subscriptions they no longer wanted and recover refunds they were rightfully owed. If you're unsure whether your cancellation was processed correctly, or if Our Media Ltd is refusing to refund you, Stopee can provide the guidance and evidence you need to escalate your complaint.

Summary: cancelling our media ltd safely and completely

Contact details for our media ltd

Telephone (UK): 0333 0162 143

Telephone (overseas): +44 (0)1604 386267

Post: Our Media Ltd, Subscriptions Department, John Carpenter House, 7 Carmelite Street, London, EC4Y 0BS

Cancellation method: Phone or written notice by post or email

Processing time: 5-10 working days for written confirmation

Refund processing: 14-30 days after cancellation confirmation

Final advice: cancelling with confidence

Magazine subscriptions feel like they should be simple to cancel because they're simple to start. But the reality is that Our Media Ltd, like most traditional publishers, requires deliberate action on your part. You cannot rely on assumptions or passive methods. You must make direct contact, document your cancellation, and follow through with verification.

The good news: once you know the process, cancelling is straightforward. A five-minute phone call or a letter sent by Special Delivery protects you completely. Your consumer rights under UK law are clear: you can cancel within 14 days with full refund, and after that period, you can cancel with reasonable notice and no penalty if you've completed any minimum term.

Stopee has helped thousands of consumers cancel magazine subscriptions, streaming services, gym memberships, and countless other recurring charges. Whether you're cancelling because the price increased, you're not reading the issues, or you simply don't want it anymore, you have legal rights. Use them with confidence. Document everything. And if Our Media Ltd makes cancellation difficult, escalate to Stopee or the relevant consumer authority-they will hold the company to account.

Cancel today, stay safe, and reclaim control of your subscriptions.