Manage Our Media

How to cancel our media and understand your membership rights

What you need to know about our media

Our Media is a UK-based membership platform that gives you access to independent journalism, documentaries, and investigative reporting outside the mainstream media landscape. The service operates on a subscription model where your membership fees directly fund content creation, which means the platform avoids traditional advertising revenue and corporate ownership structures. If you've decided that Our Media no longer fits your needs, understanding the proper cancellation process is essential to avoid being charged for months you don't intend to use.

This guide will walk you through exactly how to cancel your Our Media membership, what rights you have as a UK consumer, and how to reclaim any money you're owed. At Stopee, we've helped thousands of consumers navigate subscription cancellations with confidence, and we're here to do the same for you.

Why consumers cancel our media

People cancel subscriptions for many legitimate reasons. You might have discovered that the content doesn't match your interests, your financial circumstances have changed, or you're simply trying to reduce the number of subscriptions you're managing each month. Whatever your reason, you have the right to cancel without pressure or penalty, as long as you follow the proper procedure.

Why timing matters for your cancellation

Our Media operates on an auto-renewal system, which means your subscription renews automatically on the anniversary of your membership unless you cancel first. If you miss the cancellation window, you'll be charged for another billing period. Understanding when and how to cancel ensures you won't accidentally pay for time you don't intend to use.

Our media pricing and membership options

Our Media offers two straightforward membership plans with transparent pricing so you can choose the option that works best for your budget and commitment level.

Current membership plans and costs

All membership levels include the same core benefits: unlimited access to the entire video library, full articles and investigations, downloadable podcasts, and streaming on multiple devices. There are no tiered access levels or restricted content, which keeps the service simple and transparent.

What your membership includes

Members gain access to live-streamed events, early releases of new documentaries, and participation in member forums where you can discuss current events and content with other subscribers. You can stream on your computer, tablet, and smartphone using the Our Media website or dedicated apps for iOS and Android.

Additionally, Our Media sometimes offers promotional pricing for new members or special campaigns. If you signed up during a promotional period, you may be paying less than the standard rates shown above. This information is important if you're planning to cancel before your promotional period ends, as you may be charged the standard price when it renews.

Your consumer rights when cancelling our media

As a UK consumer, you have explicit legal protections when cancelling subscription services, and Our Media must respect these rights regardless of their terms and conditions.

What the consumer rights act 2015 means for you

The Consumer Rights Act 2015 is your legal foundation for protecting yourself when cancelling subscriptions. This law gives you the right to cancel a subscription within 14 days of signing up without providing a reason, as long as you follow the correct cancellation procedure. This is called the cooling-off period, and it applies to all consumer contracts, including digital subscriptions like Our Media.

More importantly, if Our Media doesn't make their cancellation process clear and easy to find, you may have grounds to argue that you deserve a full refund even outside the 14-day window. The Competition and Markets Authority (CMA) has repeatedly taken action against companies that bury their cancellation options or make cancelling deliberately difficult.

Cancellation beyond the 14-day period

After your 14-day cooling-off period ends, you can still cancel at any time. However, you will not automatically receive a refund for the remainder of your billing period. Your cancellation becomes effective at the end of your current billing cycle, meaning you keep access until your next renewal date would have occurred.

If Our Media charges you after you've cancelled, or if they continue to bill you despite your request, you have the right to contact your bank or credit card provider and ask them to reverse the charges through a chargeback process. Stopee can provide guidance on this process if needed.

Methods to cancel your our media membership

Our Media requires you to send cancellation documents by post to their Cardiff office as of March 2024, which differs from many modern subscription services that allow online cancellation.

Understanding the postal cancellation process

The requirement to post your cancellation documents is unusual in today's digital landscape, but it is Our Media's stated procedure. You must send your request to their Cardiff office, and you should keep copies of everything you send for your records. This written trail protects you if any dispute arises about whether you actually cancelled.

Pro tip: Always send your cancellation letter via Royal Mail Special Delivery Guaranteed by 9am, as this provides proof of posting and an exact delivery date. This is crucial evidence if Our Media later claims they never received your cancellation request.

Alternative contact methods for clarification

If you want to clarify your cancellation procedure or need more information about Our Media's postal address, you can contact Companies House directly at +44 (0)303 1234 500 or email enquiries@companieshouse.gov.uk. While Our Media is a separate entity, Companies House can provide regulatory information and may have updated contact details.

Additionally, consider ringing Our Media's customer service line before posting your cancellation letter to confirm the current postal address and get the name of a specific department to address your letter to. This adds another layer of confirmation and reduces the risk of your letter going astray.

How to cancel your our media membership step by step

Follow these steps carefully to ensure your cancellation is processed correctly and you're not charged for future billing periods.

The complete cancellation process

1. Gather your account information
   • Locate your account email address and membership number (found in confirmation emails or account settings)
   • Note your current billing date and next renewal date from your bank statement or Our Media account
   • Calculate whether you're within the 14-day cooling-off period or cancelling after this window
2. Draft your cancellation letter
   • Write a clear, formal letter stating "I wish to cancel my Our Media membership effective immediately" (or specify your preferred date)
   • Include your full name, email address, and membership number
   • State the date you want cancellation to take effect
   • If within 14 days of purchase, explicitly request a refund under the Consumer Rights Act 2015
   • Keep the letter brief, clear, and professional
3. Prepare your cancellation package
   • Make two photocopies of your cancellation letter
   • Keep one copy for your personal records
   • Gather any relevant documents (membership confirmation email, billing statement)
   • Place copies in an envelope with your cancellation letter
4. Send your cancellation via Royal Mail
   • Visit your local Royal Mail post office
   • Request Royal Mail Special Delivery Guaranteed by 9am
   • Address your envelope to Our Media's Cardiff office (request current address from Companies House or your confirmation emails)
   • Pay for Special Delivery postage (typically £1.90 additional cost)
   • Obtain your proof of posting receipt immediately
5. Keep your proof of posting safe
   • Store the Royal Mail receipt in a folder with your cancellation letter copy
   • This proves the date you posted your cancellation and that it was delivered
   • Take a photo of the receipt as a digital backup
6. Monitor your account and billing
   • Check your Our Media account after 5 working days to see if cancellation has been processed
   • Review your bank statement around your next renewal date to confirm no charge has been taken
   • If you're charged after posting your cancellation, contact your bank immediately with your proof of posting

Warning: Do not simply stop using your account and assume you've cancelled. Many consumers make this mistake and wake up to an unexpected charge. Posting the letter is the only way to formally cancel your Our Media membership.

What to expect after you cancel our media

Cancellation can feel uncertain, especially when you don't receive immediate online confirmation like other services provide. Here's what should happen next.

Your access after cancellation

After Our Media processes your cancellation letter, you'll retain access to the platform until the end of your current billing period. For example, if you're on a monthly plan and you cancel on the 15th of the month, you'll keep access until the end of that month. On the first of the following month, your access will be removed and no charge will be taken.

If you're on an annual plan, you'll keep access until exactly one year from your membership start date (or renewal date if it's not your first year). This means you won't lose access immediately upon sending your cancellation letter.

Processing times and confirmation

Allow 5-10 working days for Our Media to process your cancellation after receiving your letter. This is longer than online cancellations at most services, but it's standard for postal-based processes. During this time, you can continue accessing your membership as normal.

Our Media may not send you a confirmation email when they process your cancellation. Instead, you'll know it's been processed successfully when: your access is removed on the scheduled date, no charge appears on your next billing cycle, and your account shows as inactive if you try to log in after the cancellation date.

Pro tip: Email Our Media or contact Companies House around day 7 after posting to ask for confirmation that your cancellation was received. This creates another written record and may prompt them to confirm receipt, giving you additional peace of mind.

Refunds and money back from our media

Whether you receive a refund depends entirely on when you cancel and how long you've been a member.

When you're eligible for a refund

You have an automatic right to a refund if you cancel within 14 days of signing up to Our Media. This 14-day cooling-off period applies even if you've used the service extensively during those two weeks. Under the Consumer Rights Act 2015, companies cannot charge you for services used during the cooling-off period if you change your mind and cancel.

To claim your 14-day refund, explicitly state in your cancellation letter: "I am cancelling within 14 days of purchase and request a full refund under the Consumer Rights Act 2015, section 62." Include the date you joined and the date you're sending your cancellation letter so Our Media can verify you're within the window.

Refunds after 14 days

Once your 14-day cooling-off period ends, Our Media is not legally obligated to refund you for the remainder of your billing period if you cancel mid-month or mid-year. Your cancellation simply stops future charges from being taken. You keep access until your next renewal date would have occurred, then access terminates with no further charges.

However, if Our Media has misled you about their cancellation process, buried cancellation information on their website, or made it deliberately difficult to cancel, you may have grounds to request a refund even outside the 14-day period. If you believe this applies to your situation, Stopee can help you understand whether you have a case to escalate.

Processing refunds

If you're eligible for a refund, Our Media should process it within 14 days of receiving your cancellation letter. The refund will go back to the payment method you used (your credit or debit card, or your PayPal account). Allow 3-5 additional working days for the refund to appear in your bank account after Our Media has processed it.

If you don't see a refund appear within 21 days of posting your cancellation letter, contact Our Media or Companies House to ask for a status update. Keep your proof of posting handy when you make this enquiry.

Common mistakes people make when cancelling our media

Cancellation can feel stressful, and it's easy to make mistakes that cost you money or leave you in limbo. Here's how to avoid the most common errors.

Mistake one: assuming non-use equals cancellation

The most expensive mistake is simply stopping using Our Media without formally cancelling. Your subscription continues to auto-renew on schedule, and you'll be charged even if you haven't logged in for months. The only way to stop charges is to formally cancel by posting a letter to their Cardiff office. If you've already been charged after stopping use, contact your bank immediately to request a chargeback.

Mistake two: posting your letter without proof of delivery

Sending a regular letter through the post gives you no proof that Our Media actually received it. If they claim they never got your cancellation, you have no evidence to dispute this. Always use Royal Mail Special Delivery Guaranteed by 9am and keep your receipt. This small investment (£1.90) protects you completely.

Mistake three: not checking the correct cardiff address

Our Media's requirements state that all post must be sent to their Cardiff office as of March 2024. If you send your letter to an old address or a different location, it may never reach the right department. Before posting, confirm the exact address by contacting Companies House at +44 (0)303 1234 500 or emailing enquiries@companieshouse.gov.uk to verify current details.

Mistake four: missing the 14-day refund window

If you qualify for a 14-day refund and don't explicitly claim it in your cancellation letter, Our Media may not process it automatically. Always write the magic words: "I am cancelling within 14 days and request a full refund under the Consumer Rights Act 2015." This ensures they understand you're claiming a legal right, not just asking nicely.

Mistake five: not keeping copies of everything

If a dispute arises, you need evidence of every step you took. Keep copies of your cancellation letter, your proof of posting, your bank statements showing charges, any emails you send, and notes of any phone calls you make. Stopee recommends creating a simple folder (digital or physical) with all cancellation-related documents. This documentation protects you if you need to escalate to your bank or take further action.

Checklist: before and after cancelling our media

Use this checklist to ensure you've completed every step and protected yourself throughout the cancellation process.

Before you post your cancellation letter

• Confirm the exact Cardiff office address with Companies House
• Calculate whether you're within the 14-day cooling-off period
• Gather your account email, membership number, and current billing date
• Draft your cancellation letter including all required information
• Make two photocopies of the letter
• If within 14 days, explicitly request a refund in your letter
• Prepare an envelope with your letter and supporting documents

When posting your cancellation letter

• Visit a Royal Mail post office in person
• Select Royal Mail Special Delivery Guaranteed by 9am
• Obtain your proof of posting receipt immediately
• Take a photo of the receipt for digital backup
• Store the physical receipt in a safe place

After you post your cancellation letter

• Wait 5-10 working days for processing
• Around day 7, contact Our Media or Companies House to confirm receipt
• Monitor your Our Media account to see if it shows as inactive
• Check your next billing date to confirm no charge is taken
• If charged despite cancellation, contact your bank with your proof of posting
• If eligible for a refund, verify it appears within 21 days
• Keep all documentation for at least 3 months after cancellation

Comparing subscription cancellation methods across services

Our Media's postal-only cancellation method is more restrictive than most modern subscription platforms. This table shows how Our Media compares to other major subscription services.

Our Media's approach of requiring postal cancellation is significantly more cumbersome than industry standard. This is precisely why using Stopee's guidance and sending proof-of-delivery mail is so important. You're creating a documented trail because the process itself leaves more room for miscommunication.

How stopee helps you cancel our media confidently

Cancelling a subscription shouldn't be stressful or time-consuming. Stopee exists to simplify this process and protect your rights as a UK consumer. We've helped thousands of consumers cancel subscriptions like Our Media by providing step-by-step guidance, explaining your legal rights, and ensuring you get every refund you're entitled to.

When you use Stopee, you get access to detailed cancellation procedures specific to each service, clear explanations of consumer law, and confidence that you're following the most effective approach. Whether you're cancelling within the 14-day refund window or terminating a long-standing membership, Stopee's resources ensure you won't miss critical deadlines or make costly mistakes.

Our Media's requirement to cancel by post is unusual, but it's manageable when you follow the correct process. Stopee has guided countless consumers through similar postal cancellations and helped them reclaim money when services failed to process cancellations correctly. Your cancellation is important, and you deserve support every step of the way.

Contact information for our media cancellation

To cancel your Our Media membership, you must post your cancellation letter to their Cardiff office. All post must be sent to the Cardiff office as of March 2024.

Postal address for cancellation

Our Media
Cardiff office
[Specific address to be confirmed via Companies House]

Verification contact:
Companies House
Phone: +44 (0)303 1234 500
Email: enquiries@companieshouse.gov.uk

Important reminders before you cancel

Use Royal Mail Special Delivery Guaranteed by 9am to send your cancellation letter. This costs £1.90 extra and gives you proof of posting and a guaranteed delivery date. Keep your proof of posting receipt as evidence that you cancelled on a specific date.

If you're within 14 days of joining Our Media, your cancellation letter must explicitly state that you're claiming your Consumer Rights Act 2015 refund. Be clear, be specific, and keep copies of everything.

Stopee has helped thousands of consumers cancel subscriptions successfully and reclaim money they were owed. Whether you're cancelling Our Media or any other subscription service, our guides, checklists, and consumer rights information are here to support you. Visit Stopee today to access more cancellation guides and take control of your subscriptions.