Manage MyCraftClub
What you don't know !
Silent Waste
84%
of people lose money every month on unused services
Lack of Transparency
60%
of users feel lost facing cancellation terms
Budget Illusion
82%
of consumers underestimate the cost of their automatic withdrawals
Fear of Commitment
44%
of subscribers have experienced a 'commercial trap' experience
Legal Validation
All our letters are written by legal experts to guarantee their compliance.
Legal Commitment
We generate legally binding documents that your provider is obligated to honor.
Immediate Efficiency
Free yourself from your commitments in less than 2 minutes, directly online.
Budget Optimization
Regain control of your finances by stopping superfluous withdrawals.
Cancel MyCraftClub: The Right Way
How to cancel MyCraftClub and reclaim your subscription fees
Understanding MyCraftClub and your subscription agreement
MyCraftClub operates as a rolling subscription service delivering curated craft boxes to your door each month, and understanding how your contract works is your first step toward cancelling with confidence.
You enter into a continuing supply contract when you subscribe to MyCraftClub. Under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have specific legal protections governing how the service operates, what notice you must give, and what refunds you may be entitled to claim. MyCraftClub must provide you with clear terms about billing cycles, cancellation procedures, and any minimum commitment periods before you complete your purchase.
The service works through an automatic renewal model. Each month, MyCraftClub charges your payment method and dispatches a box of craft supplies, materials, and project instructions to your address. This continues indefinitely until you actively cancel your subscription. Many subscribers don't realise how far in advance they need to notify MyCraftClub to stop their next delivery, which is why Stopee recommends reviewing your cancellation deadline before taking action.
How MyCraftClub's automatic renewal works
Your subscription renews automatically on the same date each billing cycle unless you cancel beforehand. MyCraftClub typically processes charges several days before your box dispatches, which creates a critical timing consideration for cancellation. If you submit your cancellation request after the payment has already been taken, you may need to pursue a refund separately rather than preventing the charge altogether.
Your contract and what "continuing supply" means
A continuing supply contract means MyCraftClub is obliged to deliver goods to you at regular intervals, and you are obliged to pay for those deliveries. The Consumer Contracts Regulations 2013 give you a 14-day cooling-off period from the date you receive your first box, during which you can cancel without penalty. After that period expires, you can still cancel at any time, but you may lose that box's value if it has already been dispatched or is in preparation.
MyCraftClub subscription costs and membership tiers
Knowing what you're paying and which tier you hold helps you calculate refunds and understand what notice period applies to your specific contract.
Subscription pricing breakdown
| Membership tier | Monthly cost | Delivery frequency | Materials included | Contract type |
|---|---|---|---|---|
| Basic craft box | £15 to £20 | Monthly | Standard supplies and one project | Rolling month-to-month |
| Premium craft box | £25 to £35 | Monthly | Enhanced supplies, two projects | Rolling month-to-month |
| Deluxe craft box | £40 to £50 | Monthly | Premium supplies, exclusive projects | Rolling month-to-month |
Billing cycles and advance payment implications
MyCraftClub charges your payment method before dispatching each month's box. This advance billing means your cancellation deadline falls several days before your next box would ship. If you miss that deadline, the charge processes and you'll need to request a refund after the fact. Stopee advises checking your subscription renewal date immediately so you can calculate backwards to identify your actual cancellation deadline.
Some subscribers prepay for multiple months or purchase annual subscriptions at a discount. If you've made an upfront payment, your refund entitlements become more complex. You may be entitled to a pro-rata refund for unused boxes under consumer protection law, particularly if you cancel during your cooling-off period.
Should you cancel MyCraftClub? weighing your options
Before you proceed with cancellation, consider whether your dissatisfaction is temporary or whether another option might suit you better.
Common reasons to cancel
- You've lost interest in the craft projects or skill level doesn't match your abilities
- You're unhappy with the quality of materials or tools provided
- The subscription costs more than your budget allows
- You've accumulated unused boxes and feel overwhelmed
- You're simply not using the service regularly enough to justify the monthly fee
- You discovered a competitor offering better value or more tailored projects
Alternatives to full cancellation
Before cancelling entirely, explore whether MyCraftClub offers other options. You might pause your subscription temporarily, downgrade to a lower-cost tier, or adjust your delivery frequency if the service offers flexibility. Contact MyCraftClub's customer service team to ask whether they provide these alternatives. If they do, pausing or downgrading avoids the hassle of re-subscribing later if you change your mind, and it keeps your subscriber profile intact.
How to cancel MyCraftClub step-by-step
Follow this process to cancel your subscription cleanly and ensure your cancellation is recorded by MyCraftClub's system.
Cancellation via online account dashboard
- Log into your MyCraftClub account on their website or mobile app
- Use the same email address and password you registered with
- If you've forgotten your password, use the "Forgot Password" link to reset it
- Navigate to your account settings or subscription management section
- Look for tabs labelled "Subscription", "Billing", "My Account", or "Manage Subscription"
- The exact location varies depending on whether you use the website or app
- Find the option to cancel or pause your subscription
- Most services display a prominent "Cancel Subscription" or "End Membership" button
- MyCraftClub may ask you to confirm your reason for cancelling
- Do not skip this step; document the reason for your records
- Review any final warnings or retention offers
- MyCraftClub might offer a discount or temporary pause to keep you subscribed
- Decide whether you want to accept or proceed with cancellation
- Confirm your cancellation
- Click "Confirm Cancellation" or similar button to finalise the request
- Your subscription should end immediately or on your next renewal date, depending on MyCraftClub's policy
- Screenshot or save your cancellation confirmation
- MyCraftClub will display a confirmation message or send you a confirmation email
- Save this proof in case you need to dispute a future charge
Cancellation via email or customer service contact
- Gather your account details
- Find your account number, the email address linked to your subscription, and your full name
- Have your payment method information available in case you need to verify your identity
- Draft a cancellation email to MyCraftClub's customer service team
- Subject line: "Request to cancel my MyCraftClub subscription - [Your Account Email]"
- Include your full name, account email, and account number if you have it
- State clearly: "I wish to cancel my MyCraftClub subscription effective immediately" (or your preferred date)
- Request a cancellation confirmation in writing
- Send the email from the address registered to your MyCraftClub account
- This helps MyCraftClub verify your identity and match your request to your subscription
- Keep a copy of your sent email for your records
- Wait for their response
- MyCraftClub should respond within 3 to 5 business days
- They will confirm whether your cancellation has been processed
- Check that no further charges appear on your payment method
- Allow up to 2 billing cycles to confirm the cancellation took effect
- If charges continue, escalate the issue immediately
Pro tip: Send your cancellation email during business hours on a weekday to receive a faster response. Use tracked or recorded delivery if you prefer to contact MyCraftClub by post, as this creates proof of delivery.
Your consumer rights under UK law
UK consumer protection law gives you powerful rights when dealing with subscription services like MyCraftClub, and understanding these rights is essential if the company refuses to cancel or continues charging you after cancellation.
The 14-day cooling-off period
Under the Consumer Contracts Regulations 2013, you have a right to cancel MyCraftClub within 14 days of receiving your first box, with no questions asked and no penalty. This cooling-off period exists specifically to protect consumers who subscribe to services and then change their mind. During this period, you can withdraw from the contract and request a full refund of your initial payment. You must exercise this right in writing by email or through the cancellation mechanism on MyCraftClub's website. Stopee emphasises that this 14-day window is one of your strongest consumer protections and should not be overlooked.
Consumer rights act 2015 protections
After your cooling-off period expires, the Consumer Rights Act 2015 still protects you as a consumer. MyCraftClub must provide you with accurate information about your subscription terms, including how to cancel and any notice period you must give. If MyCraftClub's terms are unclear, misleading, or unfairly favour the company, those terms may be deemed unfair and unenforceable by a court. For example, if MyCraftClub requires an unreasonably long notice period to cancel or makes cancellation deliberately difficult, this could constitute unfair contract terms.
Distance selling and cancellation rights
Because MyCraftClub delivers boxes to your home rather than through a physical shop, your purchase is classified as distance selling. Distance selling regulations require MyCraftClub to provide you with cancellation information at the point of purchase. If they failed to do this clearly, your cooling-off period may extend beyond 14 days. Additionally, you have the right to cancel for any reason during the cooling-off period by contacting them via email, phone, or their website cancellation mechanism.
What to do if MyCraftClub refuses to cancel
If MyCraftClub ignores your cancellation request or continues to charge you after you've cancelled, escalate your complaint formally. Start by sending a written complaint to MyCraftClub's managing director or complaints department, detailing your cancellation request, the dates you contacted them, and the charges that continued. Keep copies of all correspondence. If MyCraftClub does not resolve your complaint within 8 weeks, you can escalate to the Financial Ombudsman Service (FOS) if your dispute involves a payment, or to your local Trading Standards office for consumer protection breaches. Stopee recommends keeping detailed records of all communications, as these become crucial evidence if you need to escalate.
What happens after you cancel MyCraftClub
Cancellation doesn't end immediately for most subscribers; understanding the timeline helps you avoid confusion or worry about mysterious charges.
Timeline and what to expect
When you cancel your MyCraftClub subscription, the cancellation typically takes effect on your next renewal date rather than immediately. If your renewal date is 25 days away, you'll receive and be charged for one more box before your subscription ends. This is standard practice and aligns with consumer law, which allows companies to fulfil orders already in preparation. However, if you cancel during the cooling-off period, you should not receive another box and your subscription should end immediately.
Check your cancellation confirmation email to see the exact end date of your subscription. If the date seems wrong, contact customer service to clarify before charges post to your account.
Final box and last charges
Your final box will arrive as normal if you cancelled after your renewal date had passed. You'll be charged for this final box, and you should receive it within your normal delivery window. Once that box is dispatched, no further charges should appear on your payment method. If a charge does appear after your stated cancellation date, this is an error or breach of contract, and you should demand a refund immediately.
Refunds and getting your money back
Your refund entitlements depend on when you cancelled and what you're claiming for; knowing these distinctions prevents disappointment and helps you pursue claims effectively.
Cooling-off period refunds
If you cancel within 14 days of receiving your first box, you're entitled to a full refund of all payments made. MyCraftClub must process this refund within 14 days of receiving your cancellation request. The refund should return to your original payment method. If MyCraftClub makes you return the box or materials before issuing a refund, this is unlawful under the Consumer Contracts Regulations 2013; they cannot require a return unless the items are defective or not as described.
Refunds after the cooling-off period
Once your 14-day cooling-off period expires, your entitlement to a refund depends on your contract's cancellation terms. Most rolling subscriptions do not entitle you to a refund of monthly fees already paid; you simply stop paying and stop receiving boxes. However, if you've paid in advance for multiple months or a year, you may be entitled to a pro-rata refund for unused boxes. Stopee advises contacting MyCraftClub's customer service to ask explicitly whether a pro-rata refund applies to your situation.
Claiming refunds for goods not received
If MyCraftClub charged you for a box but failed to deliver it, and you cancelled before the box was dispatched, you can demand a refund for that specific charge. Provide the charge date and your cancellation date as evidence. Most customer service teams will issue this refund immediately once they verify the box was never sent.
Common cancellation mistakes to avoid
Cancelling a subscription sounds straightforward, but small errors can leave you paying for months longer than intended or leave you without proof of your cancellation request.
The most frequent mistake is cancelling via an outdated or inactive account, then assuming the cancellation went through without checking for confirmation. If you haven't logged into your MyCraftClub account in months, your login credentials may have expired or the interface may have changed. Always attempt the online cancellation method first, as it provides immediate confirmation on screen.
Another common pitfall is calculating your cancellation deadline incorrectly. Subscribers often cancel too late to prevent their next charge. If your renewal date is the 15th of each month and you cancel on the 12th, that charge may have already been authorised by your bank. Check MyCraftClub's specific cancellation deadline (usually "by midnight the day before renewal") rather than assuming you have until the renewal date itself.
Failing to save your cancellation confirmation is a costly oversight. If you cancel via email and don't receive a response, you have no proof you requested cancellation. Always screenshot confirmation pages, save confirmation emails, or keep copies of cancellation request emails. Stopee recommends storing these in a dedicated folder for at least 6 months after cancellation to protect yourself against future billing disputes.
Some subscribers attempt to cancel by deleting their payment method, assuming this will stop future charges. Instead, this may trigger payment failures, late fees, or account suspensions. Always cancel through MyCraftClub's official cancellation process; deleting your payment method without cancelling leaves you exposed to collection attempts.
Cancellation checklist for MyCraftClub
Use this checklist to ensure you've completed every step correctly and have all necessary documentation.
| Step | Action | Completed |
|---|---|---|
| 1 | Log into your MyCraftClub account | ☐ |
| 2 | Locate your next renewal date and confirm the cancellation deadline | ☐ |
| 3 | Navigate to subscription management or use the online cancellation form | ☐ |
| 4 | Submit your cancellation request and note the confirmation code or email reference | ☐ |
| 5 | Screenshot or save the cancellation confirmation page | ☐ |
| 6 | Save the confirmation email MyCraftClub sends you | ☐ |
| 7 | Check your bank or payment method for charges 5 days after cancellation | ☐ |
| 8 | Verify no shipments or tracking emails arrive after the stated cancellation date | ☐ |
| 9 | If you're within the 14-day cooling-off period, request a full refund in writing | ☐ |
| 10 | Store all cancellation documentation for 6 months | ☐ |
What to do if charges continue after cancellation
Discovering that MyCraftClub has continued charging you after you requested cancellation is frustrating and infuriating, but you have clear recourse under UK law and consumer protection regulations.
Immediate steps to take
Contact your bank or payment provider immediately. Report the unauthorised charges and explain that you cancelled your MyCraftClub subscription but the company continued charging you. Provide your bank with copies of your cancellation confirmation. Most payment providers will reverse unauthorised charges within 5 to 10 business days and issue you a refund while they investigate.
Simultaneously, contact MyCraftClub by email or phone and demand an explanation for why charges continued after your cancellation. Provide the dates of the unwanted charges and ask for an immediate refund. State clearly in writing that you cancelled on [specific date], you have confirmation of that cancellation, and you expect a refund within 7 days.
Escalating formally if MyCraftClub refuses
If MyCraftClub ignores your refund request or disputes that you cancelled, escalate to your bank or payment provider's dispute resolution team. They can force MyCraftClub to provide evidence that you authorised the charges. If MyCraftClub cannot provide such evidence, you'll receive a chargeback and your money will be refunded automatically. Stopee strongly recommends keeping all written communications with MyCraftClub, as these become your evidence in any dispute.
If the disputes team rules against you and you believe MyCraftClub breached UK consumer law, report the company to your local Trading Standards office or escalate to the Financial Ombudsman Service. These organisations have enforcement powers and can compel MyCraftClub to refund you if the complaint is upheld.
Summary and next steps
Cancelling MyCraftClub is straightforward if you follow the right process and keep clear records of your cancellation request. Remember that you have strong legal protections under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, especially if you're cancelling within 14 days of your first delivery. Always use MyCraftClub's official cancellation method, save your confirmation, and monitor your bank account for unwanted charges in the weeks following cancellation.
If MyCraftClub refuses to cancel or continues charging you after you've requested cancellation, you can escalate to your bank, Trading Standards, or the Financial Ombudsman Service. You have the law on your side, and these organisations exist to enforce your consumer rights when companies breach their legal obligations.
Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds through clear, step-by-step guidance and knowledge of consumer protection law. Visit Stopee (stopee.com) to explore cancellation guides for other subscription services, learn about your consumer rights across different industries, and access tools to track your active subscriptions and renewal dates. Stopee's mission is to empower you to make informed decisions about your subscriptions and reclaim control of your finances. Whether you're cancelling a craft subscription, a streaming service, or a gym membership, Stopee provides the expertise and confidence you need.
Address for postal correspondence: Check MyCraftClub's website or your subscription confirmation email for their registered address. If you cannot find it, contact their customer service team and request their complaints postal address before sending any formal written complaints.