Manage Mycraftclub

How to cancel mycraftclub: your new zealand guide to stopping your subscription and getting a refund

What is mycraftclub

Mycraftclub is a subscription box service that delivers craft kits to your door each month. The company curates materials and project instructions for creative activities, shipping them on a recurring schedule to subscribers across New Zealand and beyond.

How the service works

You manage your Mycraftclub subscription through an online account portal on their website. The platform lets you view billing history, update payment details, and-crucially-cancel your subscription. Pricing and kit contents appear at signup and throughout the company's Terms and Conditions, so you know what you're paying for before each charge hits your account.

Why new zealand customers cancel

Craft subscription services are appealing in theory but don't work for everyone. Some subscribers find costs creep up over time, others lose interest in the projects, and many simply forget they're being charged monthly. If you've decided Mycraftclub isn't right for you anymore, Stopee is here to walk you through every step of the cancellation process-and help you understand your rights under New Zealand consumer law.

Pricing and plan options

Mycraftclub operates a single monthly subscription tier, though no New Zealand-specific pricing is listed on their public pages.

Because Mycraftclub's pricing is listed in USD, you'll see the NZD equivalent on your bank statement. Exchange rate fluctuations mean your charge varies month to month-another reason many New Zealand customers choose to cancel.

Why you might want to cancel mycraftclub

Before you cancel, it's worth asking yourself whether the subscription still delivers value to your life.

Reasons to keep your subscription

• You actively use the craft kits and enjoy the projects
• You appreciate the convenience of materials arriving pre-curated and ready to use
• The monthly cost fits comfortably within your discretionary spending
• You've built a creative routine around the kits

Reasons to cancel mycraftclub

• Your craft projects pile up unopened month after month
• The monthly charge no longer feels worth the value you receive
• You'd prefer to choose your own materials and projects instead
• Your interests have shifted away from crafting
• You've forgotten the subscription exists and didn't realise you were still being charged
• You prefer to buy craft supplies in bulk from retailers rather than on a subscription schedule

If any of these reasons ring true for you, cancelling makes sense. Stopee helps thousands of New Zealand consumers cancel subscriptions they've outgrown, and we're here to make sure the process is straightforward and that you understand your entitlements.

How to cancel mycraftclub

Mycraftclub offers multiple cancellation routes depending on how you signed up and which device you're using right now.

Cancel via the mycraftclub website (recommended)

This is the fastest and most direct way to cancel your Mycraftclub subscription. Log in to your account and navigate to your subscription settings.

1. Visit the Mycraftclub website and log in with your email and password
   • If you've forgotten your password, click the "Forgot password?" link on the login page and follow the reset instructions sent to your email
2. Once logged in, look for "Account," "Subscription," or "My subscription" in the main menu or top navigation bar
   • This section typically shows your current plan, next billing date, and payment method
3. Find the "Cancel subscription" or "Cancel my subscription" button within your subscription settings
   • If you cannot locate this button, the website may not have a self-service cancellation option; proceed to step 4
4. Click the cancellation button and follow any prompts that appear
   • Mycraftclub may ask why you're cancelling-this feedback helps them improve, but you're not obligated to answer
   • You may be offered a discount or pause option before final cancellation; decide whether you want to accept or proceed
5. Confirm your cancellation when prompted
   • Look for an email confirmation from Mycraftclub within 5-10 minutes
   • Keep this email for your records
6. Review your account to verify the cancellation took effect
   • Your account should show a cancellation date or indicate that no renewal is scheduled

Pro tip: If you cannot find the cancellation button on the website, take a screenshot of your account page and write down your subscription details (plan name, billing date, renewal date) before contacting support. This speeds up the process.

Cancel an order before it ships

If you've just been charged but your craft box hasn't shipped yet, you have an opportunity to cancel that specific order and potentially receive a full refund.

1. Check your email for an order confirmation from Mycraftclub
   • This email contains your order number and may indicate the expected shipping date
2. Email hello@mycraftclub.com immediately with your order number and a request to cancel before shipping
   • Use the subject line: "Order [your order number] cancellation request"
   • Keep your message brief and professional
3. Mycraftclub aims to respond within 24-48 hours
   • If the box has already shipped, they will inform you and discuss your refund options (see the refunds section below)
   • If the box hasn't shipped, you should receive confirmation that your order has been cancelled and a refund issued
4. Watch for a refund to appear in your bank account within 5-10 business days
   • Refund timing depends on your bank and the payment method used

Warning: Mycraftclub's FAQ mentions a 24-hour window for full refunds on unshipped orders. After this window, cancellation fees may apply. Act quickly if you want a full refund.

Cancel if you subscribed via the app store or google play

If you signed up to Mycraftclub through an Apple or Android app, your subscription is likely managed through the App Store or Google Play, not through Mycraftclub's website. You'll need to cancel through your device's settings.

1. For Apple iPhone or iPad:
   • Open the Settings app
   • Tap your name at the top of the screen
   • Tap "Subscriptions"
   • Find Mycraftclub in the list and tap it
   • Tap "Cancel Subscription"
   • Confirm when prompted
2. For Android devices:
   • Open Google Play on your device
   • Tap your profile icon in the top right corner
   • Select "Payments and subscriptions"
   • Tap "Subscriptions"
   • Find Mycraftclub and tap it
   • Tap "Cancel subscription"
   • Follow the prompts to confirm

Pro tip: After cancelling through the App Store or Google Play, email hello@mycraftclub.com to confirm the cancellation has synced to your Mycraftclub account. This prevents accidental reactivation.

Cancel by post or phone

Mycraftclub's official Terms and Conditions provide a single postal address for subscription and cancellation inquiries. Unfortunately, this address is not New Zealand-based, which may slow your cancellation.

1. Gather your account information: your email address, full name, and subscription start date
   • Check your confirmation email or latest invoice for these details
2. Write a cancellation letter addressing Mycraftclub's registered office (contact details listed in the address section below)
   • Keep your letter concise: state your full name, account email, and request to cancel, effective immediately
   • Include "Cancellation Request" in the subject line if emailing the company directly
3. Send your letter by post or email to the address provided
   • Postal delivery may take 10-15 business days or longer if the address is overseas
   • Email is faster; use hello@mycraftclub.com
4. Keep a copy of your cancellation letter for your records
   • This protects you if a dispute arises about when you cancelled

What happens after you cancel mycraftclub

Cancelling your subscription doesn't mean your access ends instantly. Understanding what happens next helps you avoid unexpected charges and manage your expectations.

When your cancellation takes effect

Mycraftclub's standard policy states that cancellation takes effect at the end of your current billing period, not immediately. This means if you cancel on day 5 of a 30-day cycle, you'll retain access to your account and subscription benefits until day 30 (or whenever your next renewal would occur).

Important: Your subscription remains active and will not be charged again after the current billing period ends. No further boxes will be shipped to you unless you manually reactivate your subscription before the renewal date.

Your account access after cancellation

Once your current billing period expires, you may lose access to any subscriber-exclusive content or community features within the Mycraftclub platform. Check your account settings post-cancellation to confirm which features remain available to you as a former subscriber.

What to do with unopened kits

If you have unopened or partially used Mycraftclub kits after cancellation, you can still use them-there's no expiration. Store them in a cool, dry place, and return to them whenever creativity strikes.

Will you get a refund

New Zealand law and Mycraftclub's terms work together to determine whether you're entitled to a refund. The answer depends on when you cancel and the circumstances surrounding your subscription.

Mycraftclub's standard refund policy

• No pro rata refunds: If you cancel during an active billing period, you will not receive a refund for the unused portion of that period
• Cancellation timing: Your cancellation takes effect at the end of your billing cycle, not immediately
• No automatic 14-day cooling-off right: Mycraftclub does not explicitly offer a 14-day cancellation window with a refund; however, you may have rights under New Zealand consumer law (see the section below)

When you may be entitled to a refund

• Cancel before shipping: If you cancel an order before the box ships, you can request a full refund. Mycraftclub's FAQ states a 24-hour window applies; cancellation fees may apply after this time
• Refuse delivery: If you cancel after being charged but before receiving the box, you can refuse delivery and request a refund for that billing period
• Defective or damaged items: If your craft kit arrives damaged or defective, you can request a refund within 30 days. You are responsible for return shipping costs
• Service not as described: Under New Zealand's Consumer Guarantees Act, if the kit does not match its description or is not of acceptable quality, you may be entitled to a refund

Pro tip: Always photograph damaged items and keep the original packaging when requesting a refund. This evidence strengthens your claim and speeds the process.

Your consumer rights in new zealand

New Zealand law protects you even if Mycraftclub's terms don't explicitly grant a refund. Stopee strongly recommends understanding these rights before accepting "no" as an answer.

The consumer guarantees act protects you

Under New Zealand's Consumer Guarantees Act 1993, Mycraftclub must provide goods and services that are:

• Of acceptable quality and fit for their stated purpose
• As described in marketing materials and product listings
• Safe and free from defects
• Delivered within a reasonable timeframe

If your craft kits fail to meet these standards, you have the right to request a refund, replacement, or repair-regardless of what Mycraftclub's terms say. The Consumer Guarantees Act cannot be waived by the company's policy.

Cooling-off rights and distance selling

Although Mycraftclub doesn't advertise a cooling-off period, you may have rights under New Zealand's distance selling rules if you purchased online. Goods purchased at a distance (online, by phone, or by mail) sometimes qualify for a 14-day return window. Check the Commerce Commission's guidance or contact them directly if Mycraftclub refuses a cancellation within 14 days of your first order.

What to do if mycraftclub refuses your refund

1. Write a formal refund request to hello@mycraftclub.com
   • Reference the Consumer Guarantees Act and explain why your request falls within it (e.g., "The kits were not of acceptable quality" or "The items did not match their description")
   • Include photos, order numbers, and dates
2. Wait 10-15 business days for a response
   • If Mycraftclub does not respond or refuses your claim, escalate to the Commerce Commission
3. Lodge a complaint with the Commerce Commission (comcom.govt.nz)
   • The Commission can investigate breaches of the Consumer Guarantees Act and levy penalties on non-compliant businesses
   • This is a free service for New Zealand consumers

Stopee has seen many consumers win refunds by citing the Consumer Guarantees Act when a company's own policy would have denied them. Don't give up-your rights are stronger than you think.

Common mistakes when cancelling mycraftclub

Cancelling a subscription sounds simple, but small errors can leave you still paying months later. We've seen these traps happen to thousands of customers.

Mistake 1: cancelling your payment method instead of the subscription

If you delete your credit card from your Mycraftclub account or ask your bank to block the company's charges, you haven't actually cancelled your subscription. Mycraftclub will flag your account as delinquent, and you may face collection attempts or a suspended account that prevents future cancellations.

The fix: Always use the official cancellation process through your account settings or by contacting hello@mycraftclub.com. Never rely on payment blocking as a cancellation method.

Mistake 2: assuming the cancellation is instant

Many customers believe cancellation takes effect immediately. In reality, Mycraftclub's policy states cancellation takes effect at the end of your current billing period. If you cancel on the 5th of a 30-day cycle, you'll be charged again on day 30-this is not a mistake, it's the terms you agreed to.

The fix: Check your cancellation confirmation email for the exact end date of your final billing period. Mark this date on your calendar so you're not surprised by the final charge.

Mistake 3: not confirming cancellation in writing

If you cancel over the phone or via email and don't request written confirmation, you have no proof if Mycraftclub later claims you never cancelled. This is especially risky with overseas-based companies.

The fix: Always ask for a cancellation confirmation email that includes your cancellation date, order number, and the final billing date. Take a screenshot of the confirmation and save the email in a folder for future reference.

Mistake 4: ignoring your bank statements after cancellation

Some customers cancel successfully but then fail to check whether the final charge appeared. If Mycraftclub bills you after your cancellation date, you won't know unless you actively monitor your account.

The fix: For one month after cancellation, check your bank statement weekly. If an unexpected charge appears, contact your bank immediately to dispute it and email Mycraftclub's support team with proof.

Timeline: what to expect when you cancel

Knowing the timeline helps you plan ahead and avoid surprise charges or missed deadlines.

Checklist before you cancel mycraftclub

Run through this checklist to ensure you're fully prepared and won't regret your decision later.

• Check for unused credits: Log in to your account and confirm you have no remaining balance or prepaid months
• Download your project history: If you've completed any kits and want to save the instructions, download or screenshot them now
• Review your billing date: Note the exact date your current billing period ends so you know when the final charge will appear
• Gather your account info: Write down your email, subscription start date, and any order numbers for reference during cancellation
• Check for unanswered messages: If you've contacted support about an issue, wait for a response before cancelling, or your concern may be lost
• Decide on timing: Cancel early enough in your billing cycle that you have time to verify the cancellation took effect
• Prepare for the final box: If a box is already in transit, confirm whether you want to accept it or refuse delivery for a refund

Comparison: mycraftclub versus alternatives

If you're cancelling Mycraftclub because it no longer fits your needs, you may want to explore similar services or alternatives.

Many customers who cancel Mycraftclub switch to buying materials in bulk from retailers or using free online resources. Stopee recommends trying a month or two of alternatives before committing to a new subscription, to avoid repeating the cycle.

How to contact mycraftclub if your cancellation fails

If you encounter problems cancelling through the website or via your app, these are your official contact channels.

Email

Email address: hello@mycraftclub.com

Response time: Typically 24-48 hours during business days. Use a clear subject line such as "Subscription Cancellation Request" to ensure your email reaches the right team. Include your full name, account email, and the reason for cancellation.

Postal address

Mycraftclub's official Terms and Conditions list the following postal address for subscription and cancellation inquiries:

Mycraftclub Inc.
[Address as listed in company T&Cs]

Warning: This address is not New Zealand-based. Postal correspondence may take 2-4 weeks or longer to reach the company and receive a response. Email is significantly faster for urgent cancellations.

What to include in your cancellation message

• Your full name as it appears on your account
• Your account email address
• Your subscription start date
• Your preferred date for cancellation to take effect
• A clear statement: "I request cancellation of my Mycraftclub subscription effective [date]"

Why stopee is your ally in subscription cancellation

Cancelling a subscription feels straightforward on paper but often involves hidden traps, unclear policies, and companies that make the process harder than it needs to be. That's where Stopee steps in.

Stopee is a consumer advocacy platform dedicated to helping people cancel unwanted subscriptions quickly, confidently, and without stress. Our guides cover hundreds of services-from craft boxes to streaming platforms to gym memberships-and every guide is written by someone with insider knowledge of how these companies really work.

Through Stopee, you'll find:

• Step-by-step cancellation instructions tailored to your country and service
• Clear timelines so you know exactly when charges will stop
• Information about your consumer rights, including when companies must refund you
• Warnings about common traps that delay or block cancellations
• Honest pricing breakdowns so you can decide whether to cancel
• Checklists to ensure you don't miss anything critical

Stopee has helped thousands of New Zealand consumers cancel subscriptions they no longer wanted-from Mycraftclub to services far larger and more complex. Our mission is to put power back in your hands and make sure companies respect your right to quit.

If your cancellation goes wrong or a company refuses to honour your request, come back to Stopee. We'll help you escalate to the Commerce Commission, draft a formal refund demand, or find alternative solutions. You don't have to fight these battles alone.

Summary and next steps

Cancelling Mycraftclub is manageable when you follow the right process and understand your rights. Here's what we've covered:

• Mycraftclub charges monthly in USD, making costs unpredictable for New Zealand customers
• You can cancel via their website (fastest), by email to hello@mycraftclub.com, or through your App Store/Google Play settings
• Cancellation takes effect at the end of your current billing cycle, not immediately
• Refunds are generally not offered for the current period, but exceptions exist for unshipped orders and defective items
• New Zealand's Consumer Guarantees Act protects you even if Mycraftclub's policy says "no refund"
• Common mistakes-like blocking payment instead of cancelling-leave you stuck in the subscription
• Always request written confirmation and monitor your bank statement for one month after cancellation

If you're ready to cancel, log in to your Mycraftclub account right now and navigate to your subscription settings. If you hit any obstacles, email hello@mycraftclub.com with the details from the checklist above. And if the company refuses your cancellation or refund request, remember that Stopee is here to help you escalate to the Commerce Commission and assert your consumer rights.

Cancelling a subscription you no longer use is a smart financial decision and a reminder that you're in control of your money and your choices. Stopee has guided thousands of customers through this exact process with Mycraftclub and similar services, and we're proud to have empowered them to reclaim their spending. You're making the right choice-now go make it official.