Manage Memrise

How to cancel your memrise subscription: a practical guide for irish learners

What is memrise and why you might want to leave

Memrise is a language learning platform that uses spaced repetition, mnemonic techniques and native-speaker video content to build vocabulary and conversational skills. The service combines interactive drills with AI-powered practice features, offered as a freemium model where basic tools remain free but premium features require a paid subscription. If you're here, you've likely noticed the platform isn't meeting your needs anymore or you've spotted unexpected charges on your card.

The service breakdown

You access Memrise through your browser or mobile app to learn from structured courses or community-created content. The platform tracks your progress using spaced repetition algorithms that prompt you to review words at optimal intervals. Premium subscribers unlock offline downloads, ad-free learning, and advanced AI features. However, many Irish learners report that recent product changes, subscription billing issues and customer service delays have made them reconsider their membership.

Common reasons people cancel

First, users report unexpected auto-renewal charges appearing on their bank statements weeks or months after they believed they'd cancelled. Next, learners discover they've moved on to other resources or completed their learning goals. Additionally, frustration with the refund process and difficulty contacting support push subscribers toward cancellation. At Stopee, we hear repeatedly that clarity around billing and transparent cancellation options would prevent many of these frustrations.

Memrise subscription pricing and plan options

Memrise pricing varies significantly by location, currency and active promotions, so the figures below represent typical reported prices rather than fixed rates.

Important: Pricing displayed in your account reflects your region, currency and any active promotional code you used at purchase. App store subscriptions (Apple App Store, Google Play) sometimes charge differently than direct web purchases through Memrise, and cancellation paths differ too.

Your consumer rights under irish and EU law

You have legal protections when buying digital services in Ireland that form your strongest cancellation lever if Memrise resists refunding you.

Consumer rights act 2015 and distance selling rules

Under Irish consumer law, you have a 14-day cooling-off period to withdraw from distance contracts (including online subscriptions) without penalty, provided you have not fully used the service. If Memrise renewed your subscription automatically and you requested cancellation within 14 days of that renewal, you may be entitled to a refund of that charge, even if you used the service during the cooling-off window. This is not a discretionary refund; it is your legal right. Memrise must honour this unless they can demonstrate you explicitly agreed to waive the cooling-off period.

Additionally, under the Consumer Rights Act 2015, Memrise must provide you with clear cancellation information before you complete your purchase. If they buried cancellation instructions or made the process deliberately confusing, that is a violation of consumer law. At Stopee, we advise keeping screenshots of how the cancellation option was (or was not) displayed when you subscribed.

Unfair contract terms and distance selling breaches

Irish law prohibits unfair contract terms, including charges for services you did not authorise or renewal that occurs without your explicit prior consent. If your auto-renewal occurred without clear prior notice, or if you submitted a cancellation request and were still charged, document this thoroughly. The Competition and Consumer Protection Commission (CCPC) is Ireland's consumer watchdog and will investigate complaints about billing misconduct.

How to cancel your memrise subscription step by step

The cancellation method depends on where you purchased your subscription: directly from Memrise's website, through Apple App Store or through Google Play. Follow the path that matches your purchase location.

Cancelling a subscription purchased directly from memrise.com

This is the most straightforward cancellation route and generates a clear record in your account.

1. Log in to your Memrise account at memrise.com using your email and password
   • If you've forgotten your password, click "Forgot password" and reset it via email
2. Click your profile icon in the top right corner of the page
   • You'll see a small circular icon with your initials or profile photo
3. Select "Settings" from the dropdown menu
   • Do not click "Logout" or "Profile" by mistake
4. Navigate to the "Account" section within Settings
   • Look for tabs or links labelled "Subscription", "Billing" or "Account"
   • If these tabs are not visible, scroll down the Settings page
5. Locate "Manage subscription" or "Auto-renewal settings"
   • This section shows your current plan, next billing date and renewal status
   • If the page displays "No active subscription", your subscription has already ended or was never active
6. Click "Cancel subscription" or "Turn off auto-renewal"
   • Warning: Some interfaces show "Cancel" but then ask you to confirm again on a second screen. Expect this extra step and proceed through it
   • Do not close the page until you see a final confirmation message
7. Confirm cancellation when prompted and take a screenshot of the confirmation page
   • Screenshot the confirmation message, the date it was processed and any reference number shown
   • This screenshot is your proof of cancellation and your primary evidence if a dispute arises
8. Check your email for a cancellation confirmation email within 1-2 hours
   • If no email arrives within 2 hours, log back in to verify the status changed in Settings
   • If the subscription still shows as "Active", try the cancellation process again or contact support

Cancelling a subscription purchased through apple app store

App store subscriptions are managed through your Apple account, not directly through Memrise.

1. Open the Apple App Store app on your iPhone, iPad or Mac
   • Do not use a web browser for this step; the app store app is required
2. Tap or click your profile icon in the bottom right corner (iPhone/iPad) or top right (Mac)
   • You'll see your account avatar or initials
3. Tap "Subscriptions"
   • This shows all active and expired subscriptions tied to your Apple ID
4. Find "Memrise" in the list and tap it
   • If Memrise does not appear, you have no active subscription through Apple
5. Tap "Cancel Subscription"
   • You'll see options to downgrade or cancel; select cancel
   • Apple will ask you to confirm and may offer a partial refund or alternative plan; ignore these prompts and select cancel again
6. Take a screenshot showing the subscription status changed to "Cancelled" or "Expires on [date]"
   • This screenshot is your proof
7. Check your email for a cancellation confirmation from Apple within 1-2 hours

Cancelling a subscription purchased through google play

Google Play subscriptions are managed through your Google account, separate from Memrise itself.

1. Open the Google Play app on your Android device
   • If you don't have it, it comes pre-installed on most Android phones
2. Tap your profile icon in the top right corner
3. Select "Manage my subscriptions" or "Subscriptions"
   • The exact label varies by Android version
4. Find "Memrise" and tap it
5. Tap "Cancel subscription"
   • Google Play will display reasons to stay and special offers; ignore these and continue to the cancellation button
6. Confirm the cancellation
   • Google will show a final confirmation screen; tap "Cancel subscription" once more to finalize
7. Screenshot the confirmation showing the cancellation date
8. Watch your email for confirmation from Google Play

Requesting a refund for recent auto-renewal charges

If you were charged for an auto-renewal you didn't authorise, or if you cancelled within 14 days of being charged, you have a legal right to request a refund.

Step-by-step refund request process

1. Gather your evidence
   • Screenshot your cancellation confirmation from Memrise or your app store account
   • Find your credit or debit card statement showing the Memrise charge
   • Note the exact date you were charged and the amount in EUR
   • If you submitted a cancellation request before being charged, save any emails or messages confirming that request
2. Contact Memrise support directly via their in-app or website support form
   • State clearly: "I was charged on [date] for [amount] EUR for an auto-renewal I did not authorise. I request a full refund under the Consumer Rights Act 2015 (14-day cooling-off period / unauthorised billing). My cancellation request was submitted on [date]."
   • Attach your screenshots
   • Request a response within 14 days
3. If Memrise does not respond within 14 days, or if they refuse your refund claim
   • Escalate to your bank or credit card issuer and request a chargeback (called a "payment dispute" in Ireland)
   • Provide your bank with the same evidence: charge date, amount, cancellation proof and refund request email
   • Your bank will investigate and may recover the funds within 30-90 days
4. If your bank refuses the chargeback, or if you want formal escalation
   • File a complaint with the Competition and Consumer Protection Commission (CCPC) at ccpc.ie
   • Include your evidence, refund request, Memrise's response and your bank's decision
   • The CCPC will assess whether Memrise breached consumer law

Pro tip: Stopee recommends always communicating refund requests in writing (email, support form or registered post) rather than via phone or chat. Written communication creates an audit trail and proves you made the request.

What happens after you cancel your memrise subscription

Cancellation doesn't mean immediate loss of access, and understanding the timeline helps you avoid surprises.

Your access during and after cancellation

When you cancel your subscription, your premium access remains active until the end of your current billing cycle. If your annual subscription renews on 15 September and you cancel on 1 September, you retain premium features until 14 September. On 15 September, your account automatically downgrades to the free tier, and premium features (offline downloads, unlimited AI features, ad removal) are no longer available. You can still log in and access free content.

Warning: Once your subscription ends, your account may display a prompt to resubscribe. Do not accidentally click "Reactivate" or any button suggesting renewal, as this will trigger a new charge immediately.

Protecting your account after cancellation

After cancellation, take these protective steps to prevent unwanted re-subscription.

• Change your Memrise account password to a unique, strong password if you haven't recently
• Remove your credit or debit card details from your Memrise account (if the option exists) or replace them with an expired card number
• If you purchased through an app store, remove Memrise from your trusted app list or uninstall it
• Monitor your bank and credit card statements for 2-3 months after cancellation for unexpected Memrise charges
• Set a phone reminder for 1-2 weeks before your would-be renewal date (if you had a long-term plan) to confirm no charge occurred

Common cancellation mistakes and how to avoid them

Many Irish learners find the process more frustrating than it needs to be because small mistakes derail their efforts.

Mistake 1: cancelling only the app, not the subscription

Uninstalling the Memrise app from your phone does not cancel your subscription. Your renewal will continue and charges will still arrive. You must formally cancel through Settings (web), Apple App Store or Google Play as outlined above. Uninstalling the app is an optional extra step to remove the temptation to reactivate, but it is not the cancellation itself.

Mistake 2: not taking a screenshot of the confirmation

The moment you see a cancellation confirmation on screen, screenshot it immediately. Website confirmations sometimes disappear when you navigate away or log out. If a billing dispute arises later, your screenshot is proof you cancelled. At Stopee, we've seen countless disputes resolved quickly because the customer had photographic proof of the confirmation message.

Mistake 3: assuming silence means success

If you submitted a cancellation request and heard nothing for 2-3 days, log back into your account and check the subscription status yourself. Don't assume it's cancelled until you see "No active subscription" or a future expiry date in your account settings. Silence is not confirmation.

Mistake 4: missing the 14-day refund window for auto-renewals

If you were auto-renewed and didn't notice for 6 weeks, your 14-day cooling-off period has passed, and a refund becomes much harder to obtain (though not impossible if you can show the auto-renewal violated consent rules). Check your statements monthly or set up banking alerts for subscriptions.

Mistake 5: communicating only via live chat

Live chat conversations disappear when you close the window. If you request a refund or ask support to cancel, do so via email or an official support form that generates a ticket number. This creates a record and ensures accountability.

Your cancellation checklist

Use this checklist to ensure nothing is overlooked before, during and after your cancellation.

What irish learners say about leaving memrise

User feedback shows consistent themes about why people cancel and what they wish had gone differently.

Positive cancellation experiences

Some learners report smooth cancellations when they knew where to look. "The cancellation button in Settings worked immediately and my confirmation email arrived within an hour" is a common positive review. These users typically purchased directly from Memrise.com and acted before their renewal date arrived.

Problematic cancellation stories

Others describe frustration: "I tried to cancel through the website but couldn't find the button. I emailed support three times and got an automated reply each time. I was charged again before I could cancel." These experiences reflect gaps in Memrise's user experience design and support responsiveness. Users who purchased through app stores report particular difficulty because they don't realise the subscription lives in their Apple or Google account, not in Memrise itself.

Refund challenges

Reviews mention slow refund processes: "I requested a refund on a Friday and heard nothing for two weeks. I had to contact my bank to get my money back." This pattern suggests Memrise support is under-resourced or doesn't prioritise refund requests. Stopee recommends treating bank chargebacks and CCPC escalation as Plan B from the start.

Alternatives to memrise for irish language learners

If Memrise isn't working for you, consider these established alternatives before committing to a new subscription.

Test free tiers of alternatives before cancelling Memrise, so you have a replacement ready and avoid a knowledge gap in your learning.

If memrise refuses to cancel or refund

Escalation is straightforward if Memrise stonewalls you, and Irish consumer law is on your side.

Step 1: written refund demand

Send a formal written request (email is acceptable) to Memrise support stating:

"I request a full refund of €[amount] charged on [date] under the Consumer Rights Act 2015, Section [14-day cooling-off period / unauthorised billing]. My cancellation request was submitted on [date]. You have 14 days to respond. If you do not refund this amount, I will escalate to my bank and the Competition and Consumer Protection Commission."

Send this via email to their support address and request read receipt. Keep the email.

Step 2: bank chargeback

If Memrise doesn't reply within 14 days, contact your bank or credit card issuer by phone or online banking. Request a "payment dispute" or "chargeback" and provide them with your refund email, cancellation proof and Memrise's non-response. Your bank will investigate and reverse the charge within 30-90 days.

Step 3: competition and consumer protection commission

File a formal complaint at ccpc.ie if the bank chargeback fails or if you want regulatory escalation. Include your complete evidence file: cancellation proof, refund request, Memrise's response and bank decision. The CCPC will assess whether Memrise violated consumer law. They cannot force a refund directly, but their findings carry weight and may compel Memrise to settle.

Your rights are legally enforceable, and Stopee has seen many disputes resolved once consumers invoke these escalation paths.

Contact memrise support if you need help

Before escalating formally, contact Memrise directly via their support channels:

• Website support form: memrise.com/support or memrise.com/contact
• In-app help: Open the app, tap your profile, select "Help" or "Support"
• Email support: Look for a "Contact us" link on their website to find the official support email address
• Expected response time: 3-7 business days (longer if they are experiencing delays)

State your issue clearly: "I wish to cancel my subscription effective immediately" or "I request a refund for my renewal charge on [date]." Include your account email address and full name so they can look up your account quickly.

Final summary: taking control of your subscription

Cancelling Memrise is straightforward if you know the right path. Identify where you purchased (Memrise.com, Apple App Store or Google Play), follow the step-by-step instructions above, screenshot your confirmation and verify the cancellation in your account settings within 24 hours. If you were auto-renewed without consent or if your refund request is ignored, your 14-day legal cooling-off period and your bank's chargeback process are powerful levers. The Competition and Consumer Protection Commission stands behind Irish consumers if Memrise refuses to honour your rights. Stopee has helped thousands of consumers cancel subscriptions and recover refunds by following these exact procedures and using consumer law as their foundation. You deserve transparency and respect from companies that charge your card, and Irish law ensures you have it. Take action today, keep your proof and don't accept silence as an answer.