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Cancel Memrise: Step-by-Step Guide
How to cancel memrise in new zealand and protect your learning investment
What is memrise and how does it work
Memrise is a language-learning platform that helps you build vocabulary and speaking skills across dozens of languages using interactive courses, spaced repetition, and community-created content.
The service operates through web browsers and mobile apps on both iOS and Android. You can access free basic courses or upgrade to a Premium subscription for unlimited learning paths, pronunciation feedback, and advanced study tools. Billing runs on monthly, annual, or lifetime purchase options depending on which plan you choose.
How memrise billing works
When you sign up for a paid plan, you authorise automatic renewal at each billing cycle unless you actively cancel. Your payment details are stored securely, and you can update them anytime through your account settings. Memrise processes NZD payments for New Zealand users, though exact local pricing varies by plan and promotional offers.
Who should consider cancelling memrise
You might decide to cancel if you have completed your language goals, prefer a different learning platform, want to pause your studies temporarily, or find the Premium features don't match your learning style. Stopee recommends cancelling before your next billing date if you are certain you won't return soon, as early cancellation stops unwanted charges and preserves your refund eligibility.
Your consumer rights in new zealand
New Zealand law protects you when you buy digital services like Memrise, even though the company is registered overseas. Understanding your rights strengthens your position if problems arise.
Consumer guarantees act protections
The Consumer Guarantees Act 1993 requires Memrise to supply its service with reasonable care and skill, and to match the description shown when you signed up. If Memrise fails to do this-such as if lessons load incorrectly, audio features don't work, or the service is unavailable for extended periods-you have the legal right to request repair, replacement, or a full refund if the fault is substantial.
Memrise's terms of service cannot override these statutory rights. Even if their website states "no refunds," the Consumer Guarantees Act supersedes those terms when the service quality drops below acceptable standards.
Fair trading act and cooling-off periods
The Fair Trading Act 2013 prevents misleading or deceptive conduct when selling subscriptions. However, New Zealand law does not include a blanket 14-day "change of mind" cooling-off period for standard digital subscriptions purchased directly online. If you change your mind simply because you want to, you may not qualify for an automatic refund unless Memrise's own policy offers one.
That said, if Memrise marketed features you did not receive, or if their advertising was misleading, you can escalate your complaint to the Commerce Commission or seek help from Stopee, which specialises in helping consumers navigate these disputes.
How to cancel memrise
Cancellation depends on where you purchased your subscription. Stopee advises checking your original purchase confirmation email to confirm your payment method, as the cancellation route differs between direct purchases and app store subscriptions.
Cancel memrise through the website (most straightforward)
If you paid Memrise directly using a credit card, debit card, or PayPal, use the website method. This approach gives you the quickest confirmation and clearest refund tracking.
- Open your web browser and visit memrise.com
- Click the Profile icon in the top right corner (usually your avatar or initials)
- Select "Settings" from the dropdown menu
- You may see "Account" or "Preferences" depending on your Memrise version
- Look for "Subscriptions," "Billing," or "Plan" in the left sidebar
- Click "Cancel Plan" or "Cancel subscription"
- Memrise may ask you to confirm your reason or offer a discount
- Do not accept a discount unless you genuinely want to stay
- Confirm the cancellation by clicking the final "Cancel" button
- Check your email for a cancellation confirmation within minutes
Pro tip: Screenshot your cancellation confirmation email. Memrise's support team responds faster when you provide proof of your cancellation request.
Cancel memrise through google play (Android)
If you subscribed via the Google Play Store on an Android phone or tablet, you must cancel there. Google processes the refund, not Memrise.
- Open the Google Play Store app on your Android device
- Tap your Profile icon in the top right corner
- This is usually a circle with your initial or photo
- Tap "Manage subscriptions"
- Tap "Memrise"
- Tap "Cancel subscription" at the bottom
- Choose your cancellation reason from the list (optional)
- Confirm by tapping "Cancel subscription" again
Warning: Google will ask you to rate the app before confirming cancellation. You must complete this step to finish the process. Your subscription ends at the end of the current billing period, and Google issues any refund within 5-7 business days if you meet their refund window.
Cancel memrise through apple app store (iOS)
If you purchased Memrise on an iPhone or iPad through the App Store, Apple controls your subscription. Memrise cannot cancel App Store subscriptions on your behalf.
- Open the Settings app on your iOS device
- Tap your name at the top (Apple ID profile)
- Tap "Subscriptions"
- Find and tap "Memrise"
- Tap "Cancel Subscription" or "Remove" depending on your iOS version
- Confirm your cancellation choice
Pro tip: If you cannot see Memrise under Subscriptions, the app may have been a free download with in-app purchases instead. Check "Manage Subscriptions" under your Apple ID settings in the App Store app itself for a second location.
What happens after you cancel memrise
Cancellation does not end your access immediately. Stopee explains this clearly so you understand what to expect in the days and weeks ahead.
Your access during the notice period
After you cancel, you retain full Premium access until the end of your current billing cycle. If you paid for a month, you keep all features until day 30. If you bought an annual subscription, you stay active until the one-year anniversary date. This grace period means you still benefit from everything you paid for.
Your learning history, saved vocabulary, and course progress remain visible throughout this period. You can continue studying without interruption.
What happens on your final day
On the day your billing cycle ends, your Premium features turn off automatically. You downgrade to the free tier, which includes access to some official Memrise courses but limits daily lessons and removes advanced features like pronunciation feedback and offline downloads.
Your account itself does not disappear. Your data stays in place for 12 months, so if you decide to resubscribe, you pick up exactly where you left off. After 12 months of inactivity, Memrise may archive or delete your account according to their data retention policy.
Auto-renewal stops after cancellation
Cancelling prevents any future charges. Memrise will not debit your card at the next scheduled billing date. If you see a surprise charge after cancellation, contact Memrise support immediately with your cancellation confirmation email, and Stopee recommends disputing the charge with your bank if Memrise does not reverse it within 5 business days.
Refund eligibility and how to claim
Memrise offers refunds under specific conditions. Stopee advises checking whether your purchase qualifies before requesting a refund, as the timeline and plan type matter significantly.
Memrise refund windows
Memrise provides a 30-day money-back guarantee for Quarterly and Annual Plans purchased directly. This means if you activate a 3-month or 12-month subscription and request a refund within 30 days, Memrise returns your full payment with no questions asked.
Monthly Plans have a tighter refund window. Refunds on monthly subscriptions are typically available only within 14 days of purchase, not the full 30-day window. Lifetime purchase plans usually exclude refunds entirely unless the service is fundamentally broken or misrepresented.
| Plan type | Refund window | Refund amount | When to request |
|---|---|---|---|
| Monthly | 14 days | Full refund | Within 14 days of payment |
| Quarterly | 30 days | Full refund | Within 30 days of activation |
| Annual | 30 days | Full refund | Within 30 days of activation |
| Lifetime | Case-by-case | Full refund (if service fault) | Contact support immediately |
How to request a refund from memrise
If your purchase falls within the refund window, contact Memrise support directly. Email their customer service team with your order number, subscription plan details, and a brief explanation of why you want a refund. Memrise typically responds within 2-3 business days and processes refunds within 5-7 days of approval.
Pro tip: Keep your original payment confirmation email. Include a screenshot in your refund request. This speeds up verification and reduces back-and-forth communication.
App store refunds (Apple and google)
If you purchased Memrise through Apple App Store or Google Play, you cannot request refunds from Memrise directly. Apple and Google handle all refunds independently.
Contact Apple directly through the "Report a Problem" feature in your purchase history on the App Store, or contact Google Play support via their help centre. Both stores usually grant refunds within 48 hours if you request within their refund window (typically 7-15 days depending on circumstances). Stopee notes that app store refunds often process faster than direct refunds but require you to follow the correct escalation path.
If memrise refuses a refund you deserve
If Memrise declines your refund request and you believe you have a legitimate claim under the Consumer Guarantees Act-such as if the service never worked properly or did not match its description-escalate to the Commerce Commission New Zealand. They investigate unfair contract terms and trading breaches. Provide them with your purchase confirmation, proof of your cancellation request, and evidence of the service problem.
Memrise pricing and plan comparison
Understanding what each plan costs helps you decide whether the investment suits your budget and learning timeline.
Current pricing in new zealand
Memrise does not publicly list NZD prices on their website; instead, they show USD pricing and convert at checkout. Exchange rates fluctuate, so your actual NZD charge depends on your payment method and card issuer conversion fees. Most New Zealand customers report paying between NZ$30 and NZ$40 per month for Premium access.
| Plan | Typical USD price | Estimated NZD | Billing cycle | Best for |
|---|---|---|---|---|
| Monthly | US$19.99 | NZ$35-40 | Monthly auto-renewal | Testing the platform |
| Annual | US$79.99 | NZ$130-150 | One year | Best value if committed |
| Lifetime | US$359.99 | NZ$580-650 | One-time payment | Long-term language learners |
Annual Plans offer the best value if you commit to studying for a full year. You save roughly 60% compared to paying monthly. Lifetime Plans require significant upfront investment but appeal to serious learners who plan to use Memrise indefinitely.
Common cancellation mistakes to avoid
Cancelling a subscription sounds straightforward, but small errors can delay your cancellation or cost you extra money. Stopee has seen these mistakes repeatedly, and they are all preventable.
Deleting the app instead of cancelling the subscription
Deleting the Memrise app from your phone does not cancel your subscription. Your payment method still has an active authorisation, and Memrise continues charging you at each billing cycle. You must cancel through your account settings or app store subscription manager, then delete the app afterward.
Cancelling in the app instead of on the website
Some users open the Memrise app and search for a cancellation button there. The app often lacks a direct cancellation feature. You must use the website or your app store's subscription manager. The Memrise website method is most reliable because you see an immediate confirmation and avoid app store processing delays.
Missing the refund window deadline
The 14-day or 30-day refund window starts from your activation date, not your purchase date. If you buy a subscription on the 1st but activate it on the 5th, your refund window runs from the 5th. Track this date carefully in your calendar so you do not accidentally miss eligibility by a single day.
Paying via app store and requesting a refund from memrise
Memrise cannot process refunds for subscriptions purchased through Apple App Store or Google Play. Requesting a refund from Memrise's support team when you paid through an app store leads to a dead end. Go directly to the app store itself. This is not Memrise's refusal; it is a technical limitation of how payment processors work.
Checklist: cancelling memrise safely
Use this step-by-step checklist to confirm you have cancelled correctly and protected your money.
- Check your original purchase confirmation email to identify your payment method (card, PayPal, Apple, or Google)
- Confirm today's date and note when your current billing cycle ends
- Navigate to your Memrise account, Google Play, or Apple App Store subscription manager (depending on where you paid)
- Initiate cancellation and complete all confirmation steps
- Take a screenshot of the cancellation confirmation message or email
- Check your email inbox within 10 minutes for an official cancellation receipt from Memrise or your app store
- If you qualify for a refund (within 14 or 30 days), prepare your order number and evidence of cancellation
- Contact the relevant refund team (Memrise, Apple, or Google) with your supporting documentation
- Monitor your bank or payment account for the next 7-10 days to confirm no further charges appear
- If an unexpected charge occurs after cancellation, dispute it with your bank immediately
Getting help if memrise won't cancel or refund
If Memrise ignores your cancellation request or wrongly refuses a refund, Stopee helps consumers escalate complaints through official channels.
Contact memrise support
Email Memrise support with your order number, payment method, account email address, and a clear explanation of your issue. Keep your message factual and unemotional. Memrise's support team usually responds within 2-3 business days. If they do not respond within 5 business days, escalate to the Commerce Commission.
Dispute the charge with your bank
If Memrise charges you after you cancel, contact your bank or credit card company and initiate a chargeback or dispute. Provide your bank with your cancellation confirmation email as evidence that you revoked authorisation. Banks typically side with customers on unauthorised charges and reverse them within 10-15 business days.
Escalate to the commerce commission
If Memrise refuses your refund claim and you believe you have a valid case under the Consumer Guarantees Act, lodge a complaint with the Commerce Commission New Zealand. They investigate alleged breaches of consumer law, including unfair contract terms and misleading refund policies. Stopee recommends providing detailed evidence: purchase confirmations, screenshots of service problems, your cancellation email, and Memrise's refusal message.
Summary and next steps
Cancelling Memrise takes just minutes when you follow the right path for your payment method. The website method is fastest; app store cancellations require one extra step but work equally well. Check your refund eligibility immediately after cancelling, especially if you signed up fewer than 30 days ago. Keep your confirmation email, monitor your account for unauthorised charges, and escalate to your bank or the Commerce Commission if Memrise charges you after cancellation.
If you need step-by-step guidance or want to verify whether your situation qualifies for a refund, Stopee offers detailed support for New Zealand consumers navigating subscription cancellations across dozens of services. Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and understand their rights under New Zealand consumer law. Visit stopee.com today to explore your options and take control of your subscriptions.
Memrise contact and address information
Memrise does not maintain a dedicated postal address in New Zealand. The company is registered in the United Kingdom. For cancellations and refund requests, use the in-app or website support contact method, which routes your message to Memrise customer service. Email responses typically arrive within 2-3 business days. Stopee advises keeping records of all communications with Memrise in case you need to escalate to the Commerce Commission.