Manage Just Dance

How to cancel just dance and get your money back in ireland

Why you might want to cancel just dance

Just Dance+ and Just Dance Unlimited subscriptions can feel like good value when you first sign up, but your circumstances change. You might have lost interest in the choreography, discovered you prefer other fitness platforms, or found the song library no longer appeals to you. Whatever your reason, cancelling is your right-and Stopee is here to guide you through the process step by step.

The good news: Just Dance makes cancellation straightforward if you know where to look. The challenge lies in finding the right contact details and ensuring your cancellation is recorded properly so you don't get charged again. This guide covers everything you need to cancel safely and pursue a refund if you're entitled to one under Irish consumer law.

Understanding what you're cancelling

Just Dance offers two main subscription formats. Just Dance+ is the current streaming service, giving you access to an ever-growing catalogue of songs and routines within the game. Just Dance Unlimited is the legacy service, which Ubisoft has been phasing out since mid-2024. Your cancellation method depends on which service you hold, where you purchased it, and whether your subscription is still active.

When cancellation makes sense

You should cancel if you've stopped using the service, if the song library no longer matches your interests, or if you're unhappy with the availability of content. You might also want to cancel if you've discovered a conflicting fitness subscription or if the €24.99 annual cost (typical Irish pricing) no longer fits your budget. Stopee recommends reviewing your usage over the past month before you decide-if you haven't opened the game in 30 days, cancellation is likely the right choice.

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Your consumer rights under irish law

Ireland's Consumer Rights Act 2022 gives you powerful protections when dealing with subscription services like Just Dance. Understanding these rights is your strongest negotiating position if the company refuses to refund you.

Distance selling and cancellation rights

If you purchased Just Dance+ or Just Dance Unlimited online or through a digital store (PlayStation Store, Xbox Game Pass, Nintendo eShop), you bought it at a distance. Under the Consumer Rights Act 2022, you have 14 calendar days from the date of purchase to cancel without giving a reason and claim a full refund. This is your statutory cooling-off period.

Important: This right applies only if you haven't downloaded or started using the content before requesting cancellation. Once you've accessed the service, your right to cancel shrinks-but you may still have grounds for a refund if the service is faulty, misleading, or substantially different from what was advertised.

Refund rights if content is missing or unavailable

If you paid for a Just Dance+ pass expecting access to specific songs, but those songs have been removed for licensing reasons, you may have grounds for a partial or full refund. Ubisoft has been delisting songs and modifying the catalogue, and if this affects the value you received, the Consumer Rights Act 2022 allows you to pursue reimbursement for the shortfall. Document any removals with screenshots.

Rights when service is unavailable

If the in-game purchase option becomes inaccessible or the service goes down for extended periods, preventing you from accessing what you paid for, this is a breach of the Consumer Rights Act 2022. You're entitled to remedy-either a repair, replacement, price reduction, or refund. Keep records of when the service was down.

Where to escalate if just dance refuses

If Just Dance doesn't respond to your cancellation or refund request within 30 days, or if they refuse unreasonably, contact the Competition and Consumer Protection Commission (CCPC) in Ireland. The CCPC enforces consumer law and can compel the company to comply. You can file a complaint at www.ccpc.ie at no cost.

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How to cancel just dance step by step

Cancellation depends on where you purchased your subscription and which platform you use. Follow the method that applies to you.

Cancelling a just dance+ pass purchased through PlayStation store

1. Open your PlayStation 4 or PlayStation 5.
2. Go to Settings and select Users and Accounts.
3. Choose Other, then Manage your PlayStation Network services.
4. Select Subscriptions and find Just Dance+ in your active list.
5. Highlight Just Dance+ and press Options, then choose Cancel subscription.
6. Follow the on-screen prompts to confirm cancellation.
   • You'll see the date your subscription will end. Screenshot this confirmation for your records.
   • Check your email for a cancellation confirmation within 24 hours.

Pro tip: PlayStation often offers a discount to keep you subscribed-ignore it and proceed with cancellation if that's your choice. You won't lose access until the billing date arrives.

Cancelling a just dance+ pass purchased through xbox game pass or microsoft store

1. Visit account.microsoft.com and sign in with your Xbox account.
2. Navigate to Subscriptions and find Just Dance+.
3. Select Manage subscription.
4. Click Cancel subscription at the bottom of the page.
5. Choose your cancellation reason from the dropdown menu.
6. Read the final renewal date and click Turn off recurring billing.
   • Access will continue until the last renewal date shown.
   • You'll receive a confirmation email-keep this as proof of cancellation.

Warning: Microsoft may prompt you to pause the subscription instead of cancelling. Choose Cancel if you want it gone permanently.

Cancelling a just dance+ pass purchased through nintendo eShop

1. Visit accounts.nintendo.com and log in.
2. Go to Shop Menu and select Subscriptions.
3. Find Just Dance+ and click Manage.
4. Select Cancel automatic renewal.
5. Confirm your choice by clicking Yes.
   • Your subscription will remain active until the next renewal date.
   • Check your email for confirmation.

Cancelling a just dance+ pass purchased outside a platform store

If you purchased Just Dance+ directly through Ubisoft's website or through a third-party retailer, you'll need to contact Just Dance support directly.

1. Email [email protected] with the subject line "Cancellation Request - [Your Name]".
2. Include the following in your email:
   • Your full name.
   • Your Ubisoft account username or email address.
   • Your order number and purchase date (check your receipt or confirmation email).
   • A clear statement: "I request cancellation of my Just Dance+ subscription effective immediately."
   • Your preferred cancellation method: refund to original payment method or account credit.
3. Send the email and wait for confirmation within 5 business days.
4. If you don't receive a response, send a follow-up email to the same address marked "Second Notice - Cancellation Request".

Pro tip: Keep the email tracking details (sent date, time). This becomes your proof of cancellation if a dispute arises.

Cancelling just dance unlimited (legacy service)

Just Dance Unlimited has been phased out, but if you're still subscribed, the cancellation process is similar to Just Dance+. Use the platform method above (PlayStation, Xbox, or Nintendo), or email support with the same email template, changing "Just Dance+" to "Just Dance Unlimited". Stopee recommends cancelling immediately if this service is still active on your account-you're not getting new songs.

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What happens after you cancel

Cancellation doesn't mean immediate loss of access-understanding the timeline protects you from accidental lockouts and helps you plan ahead.

Your access period after cancellation

When you cancel, your subscription remains active until the next billing date or the current subscription period ends, whichever comes first. If you cancel mid-month, you'll lose access on your renewal date (usually shown in the cancellation confirmation). You keep all your progress, scores, and unlocked routines for up to 30 days after cancellation-some platforms extend this longer, so check your confirmation email.

Preventing accidental re-subscription

Some users report being charged again weeks after cancellation. This happens because cancellation and billing are processed by different systems. To prevent this:

• Do not re-enter your payment details for any Just Dance offers after cancellation.
• Check your subscription status 7 days before your old renewal date on your platform's account page.
• If you spot a new charge on your bank statement, contact your bank immediately to dispute it under the Consumer Rights Act 2022.

Pro tip: Set a phone reminder 3 days before your renewal date to confirm the subscription is gone. This catches any accidental re-billings early.

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Pursuing a refund under irish consumer law

You have legal grounds for a refund in specific circumstances-knowing these situations strengthens your claim.

When you qualify for a refund

How to request a refund

1. Gather evidence: screenshots of missing songs, proof of charges, cancellation confirmation emails, and any support messages.
2. Send a formal refund request email to [email protected] with the subject "Refund Request - [Your Name]".
3. State your reason clearly: "I am requesting a refund under the Consumer Rights Act 2022 because [your reason]. The amount is €[amount]. I am attaching evidence."
4. Include all documentation as attachments or descriptions.
5. Send a copy to yourself (BCC yourself) to create a dated record.
6. Wait 14 days for a response. If you receive a refusal or no response, escalate to the CCPC.
   • Visit www.ccpc.ie and file a consumer complaint.
   • Upload your email trail and evidence.
   • The CCPC will investigate at no cost to you.

Warning: Just Dance may refuse your refund if you've used the service extensively. In that case, ask for a partial refund (e.g., 50% back if you used it for half the subscription period). This is often accepted under the law as a reasonable compromise.

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Common mistakes when cancelling just dance

Cancellation feels simple, but small errors can leave you still paying months later. Learn from what others have experienced.

Mistake 1: confusing "pause" with "cancel"

Microsoft, PlayStation, and Nintendo all offer subscription pauses lasting 30 to 90 days. Many users accidentally pause instead of cancel, thinking they've ended the subscription. When the pause ends, billing resumes automatically. Always choose cancel, not pause, and confirm the word "cancel" appears in your final confirmation email.

Mistake 2: cancelling the game instead of the subscription

You can delete Just Dance from your console without cancelling the subscription. The subscription keeps billing even though the app is gone. Visit your subscription settings on the platform store and cancel there-deleting the app is a separate step that comes after.

Mistake 3: not checking the renewal date

Cancellation doesn't always take effect immediately. If you cancel on the 15th and your renewal date is the 20th, you'll be charged on the 20th with access lasting until then. Check your confirmation email for the exact final renewal date. If you want a refund for that final period, request it immediately after cancellation.

Mistake 4: ignoring retention offers

Some platforms show you a discount offer ("50% off for 3 months!") during cancellation. Accepting this doesn't cancel your subscription-it extends it at the discounted rate. To actually cancel, ignore this offer entirely and click "Cancel subscription" or "No thanks, proceed with cancellation".

Mistake 5: not saving your confirmation

Screenshot your cancellation confirmation screen and forward your confirmation email to a separate folder labeled "Cancellations". If you're charged again, you'll need this proof to dispute the charge with your bank or claim a refund under the Consumer Rights Act 2022.

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Should you cancel or keep just dance?

Before you go through with cancellation, consider whether keeping the subscription makes financial sense.

Stopee's advice: if you're on the fence, cancel. You can always re-subscribe later, and you'll save €24.99 in the meantime. Many consumers find they never restart a cancelled subscription, which suggests the money was being wasted.

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What to do if just dance won't let you cancel

In rare cases, the cancellation button doesn't appear, payment methods won't process, or support doesn't respond. Here's your escalation path.

Step 1: try a different browser and device

Sometimes platform store glitches hide the cancellation option. Try logging into your account on a different device (phone, tablet, computer) using a different browser (Chrome instead of Safari, for example). The cancellation button may appear on the second attempt.

Step 2: contact platform support, not just dance support

If you purchased through PlayStation, Xbox, or Nintendo, contact their support teams first. They process cancellations faster than Ubisoft does. PlayStation support: www.playstation.com/support. Xbox support: www.xbox.com/support. Nintendo support: www.nintendo.com/support.

Step 3: escalate to the competition and consumer protection commission

If the platform can't help and Just Dance doesn't respond, file a complaint with the CCPC. Provide a timeline of your cancellation attempts, screenshot the missing cancel button, and attach your emails to Just Dance. The CCPC will contact Ubisoft on your behalf.

Step 4: dispute the charge with your bank

If you're being billed after attempting cancellation, contact your bank or credit card provider and dispute the charge under Section 75 of the Consumer Rights Act 2022. Provide your bank with:

• Proof you requested cancellation (emails, screenshots).
• Proof of the disputed charge on your statement.
• A clear explanation: "I cancelled this subscription and was charged anyway."

Your bank will refund you while they investigate. This is often faster than waiting for Just Dance to respond.

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Pricing and subscription formats for reference

Understanding what you're paying helps you assess whether cancellation is the right financial choice.

Stopee notes that Ubisoft has consolidated its offerings around Just Dance+. If you're still paying for the legacy Unlimited service, cancellation should be your immediate priority-you're not getting new content.

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Cancellation address and contact details

Keep these details for your records. Use them if email support is slow or unresponsive.

Just dance and ubisoft ireland contact information

• Support email: [email protected]
• Support phone (Ireland): 01 8273040
• Billing disputes: Include "Billing Enquiry" in the subject line when emailing.
• Cancellation requests: Address emails to the support email above with "Cancellation Request" in the subject line and include your full name, account details, and order number.

Escalation contacts for unresolved issues

• Competition and Consumer Protection Commission (CCPC): www.ccpc.ie - File a consumer complaint online at no cost.
• CCPC phone (Dublin): +353 (0)1 402 5555 - Available Monday to Friday, 9am to 5pm.
• Your bank's dispute team: Call the number on the back of your card to dispute charges.
• Revenue Commissioners (VAT refunds): If you believe Just Dance has overcharged you VAT, contact the Irish Revenue at www.revenue.ie.

Writing a cancellation letter (if email fails)

If support doesn't respond within 30 days, send a registered letter to Ubisoft's Irish office:

Ubisoft Ireland Limited
1 Windmill Street
Dublin 2
D02 K155
Ireland

Your letter should state:

• Your full name.
• Your Ubisoft account email.
• Your order number and purchase date.
• "I request cancellation of my Just Dance+ subscription effective immediately. Please confirm cancellation and process any applicable refund within 14 days of receipt."
• Your contact phone number and email.
• Keep a copy and the Royal Mail receipt as proof of posting.

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Final checklist before and after cancellation

Use this checklist to ensure you've completed every step correctly and protected yourself legally.

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How stopee can help you stay in control

Cancellation doesn't have to be stressful, and you don't have to navigate complex support systems alone. Stopee is a free consumer resource that has helped thousands of consumers cancel unwanted subscriptions, pursue refunds, and exercise their rights under Irish consumer law.

When you use Stopee, you get clear, step-by-step cancellation guides (like this one), templates for refund demand letters, and direct escalation advice if a company refuses to cooperate. Stopee keeps your cancellation history so you can track what you've cancelled and when, preventing accidental re-subscription and billing surprises.

If Just Dance doesn't respond to your cancellation or refund request, Stopee can help you draft a formal complaint to the CCPC and guide you through the dispute process. Stopee believes every consumer deserves quick, hassle-free cancellation-no retention offers, no delays, no hidden charges.

Visit Stopee today to manage all your subscriptions in one place and cancel with confidence.