Manage Just Dance

How to cancel just dance in new zealand: your complete guide to subscriptions and refunds

What just dance is and how it works

Just Dance is both a one-time purchased console game and a recurring subscription streaming service that gives you access to a rotating library of choreographed songs. You might own a physical or digital edition (Just Dance 2024, 2025, etc.) as a single purchase, or you could subscribe to Just Dance+ for ongoing access to hundreds of tracks across multiple platforms. At Stopee, we've helped thousands of New Zealand consumers understand the difference between these two models so they can cancel the right way.

The one-time purchase model

When you buy Just Dance 2025 or any edition outright, you own that game permanently under console and digital store licence rules. You play offline, unlock songs through gameplay, and there is no automatic renewal. Cancellation does not apply here because there is no subscription.

The just dance+ subscription model

Just Dance+ is a separate streaming service you can add on or bundle with a game edition. You pay a monthly, quarterly, or annual fee to access a large rotating catalogue without unlocking. This subscription renews automatically unless you cancel it. This is the service you need to cancel if you want to stop recurring charges.

Just dance pricing in new zealand

Before you decide to cancel, here is what you are currently paying and what alternatives cost.

Why the pricing matters to your cancellation decision

If you bought the game as a one-time purchase, you own it forever and do not need to cancel anything. If you bundled or added Just Dance+, that subscription renews monthly or annually until you stop it. At Stopee, we recommend checking your recent bank or platform statements to see whether you are being charged monthly (NZ$5.90), quarterly, or annually (NZ$39.90). This tells you exactly which subscription to cancel and when your next charge is due.

Reasons to cancel just dance in new zealand

You might be ready to cancel for legitimate reasons, and we want you to feel confident in that decision.

When cancellation makes sense

You cancel Just Dance+ if you have stopped playing regularly, if the song catalogue no longer appeals to you, if you have unlocked enough content in the base game to keep playing, or if the monthly cost (NZ$5.90) no longer fits your budget. You might also cancel if you have finished the base game or if you prefer other rhythm games. There is no penalty for cancelling before your next renewal date; you simply stop future charges.

When you should keep it

Keep Just Dance+ if you use it weekly, if you enjoy the regular song updates, or if the annual pass (NZ$39.90) works out cheaper than buying individual songs elsewhere. The 12-month option breaks down to only NZ$3.33 per month, which is excellent value if you are a regular player. At Stopee, we recommend doing a quick cost-benefit check: how many times per week do you actually play, and does the cost per session feel fair to you?

How to cancel just dance on different platforms

The cancellation process depends on which platform you use to subscribe: iOS App Store, Google Play, or Ubisoft web account. Follow the steps for your specific platform.

Cancel just dance+ on iOS (Apple app store)

If you subscribed through your iPhone or iPad, you cancel within iOS Settings.

1. Open the Settings app on your iOS device.
2. Tap your name at the very top of the settings menu.
3. Tap Subscriptions.
4. Find Just Dance or Just Dance+ in the list and tap it.
5. Tap Cancel Subscription.
6. Confirm your cancellation when prompted.

Pro tip: After you tap Cancel Subscription, Apple shows you the exact date your access ends. Screenshot this confirmation so you have proof of the cancellation date. Your account remains active until the end of the current billing cycle, so you lose no access immediately.

Cancel just dance+ on android (Google play)

If you subscribed on an Android phone or tablet via Google Play, you cancel through the Play Store app.

1. Open the Google Play Store app.
2. Tap your profile icon in the top right corner.
3. Tap Payments & subscriptions.
4. Tap Subscriptions.
5. Select Just Dance or Just Dance+.
6. Tap Cancel subscription and confirm.

Pro tip: Save a screenshot of the cancellation confirmation page, including the date your access ends. Google Play usually shows you the final billing date so you know exactly when the charges stop.

Cancel directly through ubisoft (web or customer service)

If you subscribed directly on the Ubisoft website or through a console store (Xbox, PlayStation), you need to contact Ubisoft customer support to cancel.

1. Visit the Ubisoft support website (support.ubi.com).
2. Log in with your Ubisoft account email and password.
3. Select Contact Us or Start a Case.
4. Describe your issue as "I want to cancel my Just Dance+ subscription" and include your account email and the subscription type (monthly, quarterly, or annual).
5. Submit your support ticket and wait for a response from Ubisoft support.
6. Follow their instructions to complete the cancellation.

Warning: Ubisoft does not cancel subscriptions instantly through email or chat. Save your support case number and any confirmation messages they send. Keep these for your records in case there is a dispute about whether you cancelled.

Pro tip: If you have trouble reaching Ubisoft, try cancelling through the original platform where you subscribed (iOS, Google Play, Xbox, PlayStation). Each platform has its own billing system, so sometimes cancelling there is faster than going through Ubisoft directly.

What happens after you cancel just dance

Understanding what changes after cancellation helps you avoid surprises and know what to expect.

Your access and playable content

When you cancel Just Dance+, you keep full access to all streaming catalogue songs until the end of your paid billing period. If your next renewal date is 15 January 2025, you can play any Just Dance+ song until 14 January at 23:59. On 15 January, Ubisoft removes access to the streaming catalogue, but any game edition you own permanently remains playable as normal. Your offline progress and unlocked songs in the base game stay forever.

Your account and saved data

Cancellation does not delete your Ubisoft account or any saved game progress. Your account settings, purchased cosmetics, and play history remain intact. If you ever resubscribe, you log back in and see everything exactly as you left it. The only thing that disappears is access to the streaming catalogue.

Automatic renewals

Once you cancel, Ubisoft stops all automatic renewal charges immediately. You will not be charged again unless you manually resubscribe. At Stopee, we recommend checking your bank or credit card statement 7 to 10 days after your cancellation takes effect to confirm no charge appears. If a charge does appear after the billing period ends, contact your bank immediately and we will show you how to dispute it.

Will you get a refund for just dance

Refunds are the trickiest part of cancellation, and New Zealand law has specific rules about them.

Ubisoft's standard refund policy

Ubisoft states that all fees paid (including subscription charges and virtual currency) are non-refundable. They do not refund unused portions of a billing period when you cancel mid-cycle. If you cancel on 20 January and your next renewal is 15 February, you do not get a refund for those 26 days of unused access. Ubisoft considers the subscription delivered and non-refundable once access is provided.

New zealand consumer guarantees act exceptions

However, Ubisoft's policy is not the final word. The Consumer Guarantees Act (CGA) applies to digital services in New Zealand, and it gives you rights that override company policies in certain situations.

• If Just Dance+ does not work properly, crashes regularly, or fails to provide the songs and features promised, the CGA may entitle you to a refund or replacement, even if Ubisoft says "no refunds".
• If the service is not of acceptable quality or not fit for purpose, you have grounds to claim a remedy.
• New Zealand does not have an automatic 14-day cooling-off period for digital subscriptions once access is activated, but the CGA still protects you against faulty goods and services.

Pro tip: The CGA is your lever if Ubisoft refuses a refund for a legitimate reason (the service does not work, it is not what was advertised, or it is faulty). Document everything: screenshots of errors, dates the service was unavailable, and emails showing you reported the problem.

How to request a refund

If you believe you deserve a refund, follow these steps.

1. Contact the platform where you subscribed (Apple, Google, or Ubisoft) with your receipt, the date of your charge, and a clear reason for the refund request.
2. If the service was faulty, include evidence: screenshots, dates it did not work, and details of the problem.
3. If the platform refuses, mention the Consumer Guarantees Act in your follow-up message.
4. If they still refuse and you believe the CGA applies, contact Consumer NZ or your local citizens advice bureau for escalation options.

Warning: Do not expect a quick refund just because you changed your mind. Cancelling and requesting a refund are two different things. Ubisoft will reject refund requests unless you can prove the service did not work as advertised.

Your consumer rights and what they mean for you

New Zealand law protects you as a digital subscription customer, and you should know what those protections are.

The consumer guarantees act (CGA) in new zealand

Under the CGA, any digital service or product you buy must be of acceptable quality, fit for purpose, and delivered as promised. If Just Dance+ does not meet these standards, you can claim a refund, repair, replacement, or compensation. This applies even if Ubisoft's terms say "all sales final."

For example, if Just Dance+ constantly crashes on your device, you have grounds to demand either a refund or for Ubisoft to fix it. If the song catalogue is significantly smaller than advertised, that is a breach of fitness for purpose. At Stopee, we have helped consumers use the CGA to recover refunds when companies tried to hide behind their own policies.

How to escalate if ubisoft refuses

If Ubisoft refuses your refund request and you believe the CGA applies, here is what you do.

• Contact Consumer NZ (consumernz.org.nz) or your local Citizens Advice Bureau for free advice.
• Gather all evidence: purchase receipts, screenshots of the problem, and dates you reported it.
• Send Ubisoft a formal written notice (email is fine) stating that you are claiming rights under the Consumer Guarantees Act and expect a response within 14 days.
• If they ignore you, Consumer NZ can help you file a complaint or escalate to the Commerce Commission.

Common mistakes when cancelling just dance

Cancellation seems simple, but many New Zealand users accidentally extend their subscriptions or forget crucial steps. We understand the frustration when a service you meant to cancel charges you again.

Thinking you cancelled when you only paused the subscription

Some platforms (especially iOS) allow you to pause rather than cancel. If you tapped Pause, the subscription restarts after 30 days and charges you again. Always confirm you tapped Cancel, not Pause. Check your confirmation message-it should say "cancellation" or "your subscription will not renew," not "paused."

Cancelling the wrong subscription or plan

If you have multiple subscriptions or a bundled edition, you might cancel the wrong one by accident. Before you cancel, write down the exact plan name and the amount you are charged (NZ$5.90 monthly vs. NZ$39.90 annually, for example). Open your bank statement and match the charge to the subscription you want to remove.

Not saving a cancellation confirmation

Once you cancel, the app or website may not show your subscription again because it is no longer active. If you do not screenshot or email yourself the cancellation confirmation, you have no proof you cancelled if a charge appears later. Pro tip: Take a screenshot of the confirmation page with the date and time visible. Email it to yourself with the subject "Just Dance cancellation confirmation." This takes 30 seconds and protects you completely.

Missing the cancellation deadline on a console or store

Some platforms (like Xbox Game Pass or PlayStation Plus) charge you automatically on specific days. If your next charge is due on 15 January and you cancel on 14 January, you might still be charged because the system has already processed it. Always cancel at least 3 to 5 days before your renewal date to be safe.

Confusing the game edition with the subscription

Just Dance 2025 (the game you buy once) is not the same as Just Dance+ (the subscription). If you bought the game edition, there is nothing to cancel; the subscription inside it is separate. Check your statements: one charge is the game (NZ$79.40 one-time), and if there is another recurring charge, that is Just Dance+. Cancel only the recurring one.

Checklist: confirm your just dance cancellation

Use this checklist within 7 days of cancelling to make sure everything went through.

• Check your email for a cancellation confirmation from Apple, Google, or Ubisoft.
• Log into your subscription account (iOS Settings, Google Play, or Ubisoft) and verify Just Dance is no longer listed under active subscriptions.
• Take a screenshot of the confirmation screen showing the subscription is cancelled.
• Note the final date you can access Just Dance+ (it will be shown in the cancellation message).
• Open your bank or credit card statement and confirm no charge appears on the expected renewal date.
• If a charge does appear, contact your bank within 24 hours to dispute it and reference your cancellation confirmation.

Why stopee exists and how we help

Subscription cancellations should not be stressful, but companies often make them hard on purpose. At Stopee, our mission is to arm you with clear, step-by-step guidance so you cancel on your own terms without losing money or access.

Stopee has helped thousands of New Zealand consumers cancel subscriptions they no longer want, recover refunds they were wrongly denied, and avoid sneaky renewal charges. We keep guides like this one updated with real pricing, current platform features, and your actual consumer rights under New Zealand law. When you cancel Just Dance using Stopee as your reference, you follow the exact steps that work right now, not outdated advice from old forums or company websites that hide the cancellation link.

Your next steps

You now have everything you need to cancel Just Dance in New Zealand confidently. Start by identifying which platform you subscribed on (iOS, Android, or Ubisoft web), then follow the exact steps above for that platform. Save your cancellation confirmation, check your bank statement 7 days later, and contact Consumer NZ if Ubisoft refuses a refund you believe you deserve under the Consumer Guarantees Act.

If you run into trouble, remember that Stopee remains your free resource. Visit stopee.com for guides on cancelling hundreds of other services, understanding your New Zealand consumer rights, and recovering refunds. Stopee is built for Kiwis by people who understand how frustrating it is when companies make cancellation hard. We are here to make it easy.

Contact ubisoft if you need additional support

If you have questions Stopee cannot answer or need to escalate a cancellation issue, contact Ubisoft's official support team.

• Ubisoft support website: support.ubi.com (use the Contact Us form to start a case)
• Postal address (UK, used for some regional matters): Ubisoft, Chertsey Road, Guildford, GU1 4RA, United Kingdom
• Note: No dedicated New Zealand postal address for Ubisoft was found. Use the web support form for fastest response.

At Stopee, we understand that cancelling a subscription should not feel like a puzzle. You have now got the knowledge, the steps, and the consumer law backing you need to cancel Just Dance in New Zealand without delay, confusion, or unwanted charges. Take action today, and let Stopee help you stay in control of your subscriptions.