Manage Just Dance

How to cancel just dance+ and stop the recurring charges

Understanding just dance+ and why you might want to cancel

Just Dance+ is Ubisoft's subscription service that gives you unlimited access to hundreds of choreographed routines and songs across multiple gaming platforms. You pay a recurring fee each month or year to maintain your membership, and your subscription renews automatically unless you actively cancel it.

If you've stopped using the service, found it doesn't fit your budget, or simply want to explore other fitness options, cancelling is straightforward. At Stopee, we help thousands of UK consumers take control of their subscriptions each month, and we're here to guide you through every step of the cancellation process.

Common reasons consumers cancel just dance+

You might be cancelling because you've completed the routines you wanted, your gaming platform no longer supports the app, or your fitness interests have shifted. Some subscribers cancel after the initial trial period ends or because the automatic renewal caught them off guard. Whatever your reason, you have the legal right to cancel without penalty under UK consumer law.

Your statutory cancellation rights under UK law

Under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, you have the right to cancel your Just Dance+ subscription within 14 days of purchase without giving any reason. This cooling-off period applies to digital services purchased at a distance, including subscriptions you activate online or through an app.

After the 14-day period expires, you retain the right to cancel at any time, though refunds become subject to Ubisoft's cancellation policy. Importantly, Ubisoft cannot charge you a penalty for exercising your statutory right to cancel, and they must process your cancellation request promptly once received.

Just dance+ subscription pricing and payment options

Understanding your current subscription tier helps you confirm the billing amount you'll stop paying once you cancel.

Current subscription plans and monthly costs

How your payment is processed and billed

Your subscription payment processes automatically on your renewal date using the payment method you registered. Ubisoft charges your debit card, credit card, or PayPal account depending on what you saved during sign-up. You receive a confirmation email before each renewal, which is your signal to cancel if you want to stop the charges.

Pro tip: Check your bank or card statements monthly to confirm the correct amount is being charged. If you spot an error or unauthorised charge, contact your bank immediately and use Stopee's guidance to dispute the transaction whilst you pursue cancellation through Ubisoft's official channels.

How to cancel just dance+ on your device

Your cancellation method depends on which platform you use to access the service and where you created your account.

Cancelling through the just dance+ app

1. Open the Just Dance+ app on your gaming device (Nintendo Switch, PlayStation, Xbox, Stadia, or compatible mobile device)
2. Navigate to your account settings or profile menu, usually found in the top-right corner or within a hamburger menu
3. Select "Subscription" or "Manage subscription"
4. Choose "Cancel subscription" or "Cancel renewal"
   • If you see "Pause subscription" instead, select that option first to stop immediate charges
5. Confirm the cancellation when prompted and select "Yes, cancel my subscription"
6. Save the confirmation email Ubisoft sends you immediately after

Your subscription ceases on your next renewal date, meaning you retain access until that date expires. You will not receive a refund for the remaining balance unless you cancelled within your 14-day cooling-off period.

Cancelling through the ubisoft website

1. Visit the Ubisoft account website and log in using your email and password
2. Click "Account" or "My Account" in the top navigation menu
3. Select "Subscriptions" from the left-hand menu
4. Find the Just Dance+ subscription listed and click "Manage"
5. Select "Cancel subscription" and follow the prompts
6. Choose your cancellation reason from the dropdown list (optional, but helpful)
7. Confirm the final cancellation by selecting the confirmation button
8. Download or screenshot the confirmation page for your records

Warning: If you pause your subscription instead of cancelling, charges will restart when the pause period ends unless you cancel entirely. Check your pause settings carefully to avoid surprise charges.

Postal cancellation as a backup method

If you experience technical issues cancelling online, you retain the right to cancel by post. Send a written request to Ubisoft's customer service address requesting cancellation of your Just Dance+ subscription. Include your full name, account email, subscription confirmation number (found in your confirmation email), and the date you wish the cancellation to take effect.

Post your letter to Ubisoft Entertainment Ltd, 2-4 Southwark Street, London, SE1 1TQ, United Kingdom. Allow 14 working days for processing. Keep a copy of your letter and note the date you posted it, then contact Stopee if Ubisoft doesn't confirm cancellation within three weeks.

Timeline and what happens after you cancel

Cancellation does not happen instantly; understanding the timeline prevents confusion about your ongoing access and future charges.

Your access and charges after cancellation

When you cancel, Ubisoft stops billing you on your next renewal date. You retain full access to Just Dance+ until that date arrives, meaning you can continue enjoying the app and all its content until the subscription period you've already paid for expires. After the renewal date passes, the app becomes locked, and you cannot access premium content without reactivating your subscription.

Pro tip: Mark your renewal date in your calendar as soon as you cancel. If you forget and your subscription renews anyway, you have up to 14 days from the renewal date to request a refund under the cancellation regulations.

Confirmation and record-keeping

Ubisoft sends you a cancellation confirmation email within 24 hours of your request. This email contains your account details, cancellation date, and your final access date. Save this email permanently in a dedicated folder, as you'll need it if you ever need to dispute a charge or escalate a complaint.

If you don't receive confirmation within one working day, contact Ubisoft directly via their support website or phone line. Stopee recommends following up in writing if the online support response takes more than 48 hours.

Refunds, chargebacks, and getting your money back

Whether you receive a refund depends on when you cancel and the circumstances surrounding your decision.

Your refund eligibility under consumer law

You have the absolute right to a full refund if you cancel within 14 days of your initial purchase or subscription activation. This cooling-off period applies to first-time subscriptions and free trials that convert to paid plans. Calculate your 14-day window from the moment you first entered into the subscription agreement, not from the first payment date.

If you cancel after the 14-day period, refunds are at Ubisoft's discretion unless the service was faulty or not provided as described. However, Ubisoft cannot charge you a cancellation fee, and they cannot refuse cancellation under any circumstances.

Processing your refund

Ubisoft processes refunds to your original payment method within 5 to 10 working days. If you paid by card, the refund appears as a credit on your statement. If you used PayPal, Ubisoft returns the funds to your PayPal account balance. Monitor your bank or PayPal account and contact your bank if the refund doesn't arrive within two weeks.

Warning: If Ubisoft refuses your refund request incorrectly, you have the right to escalate your complaint to the Financial Conduct Authority (FCA) or ask your bank to chargeback the transaction. Stopee has helped consumers recover funds when companies wrongfully deny refund requests, so don't accept a "no" without evidence of your cancellation right.

Common mistakes when cancelling just dance+

It's frustrating to take action to cancel only to discover the service continues charging you. Let's look at the errors that delay cancellation and how to avoid them.

Errors that leave you still subscribed

Many subscribers pause their subscription instead of fully cancelling it. Pausing stops immediate charges but reactivates your subscription when the pause period ends, leading to surprise charges. Always select "Cancel subscription" rather than "Pause" unless you genuinely plan to reactivate later.

Another common mistake is cancelling from the wrong account. If you created multiple Ubisoft accounts, you may have cancelled one whilst your Just Dance+ subscription is attached to another. Check all your email addresses and verify which account holds your active subscription before cancelling.

Some subscribers assume their cancellation succeeded because the app remains usable. Just Dance+ stays accessible until your billing period ends, so continued access doesn't mean you failed to cancel. Rely only on the confirmation email from Ubisoft to verify successful cancellation.

Platform-specific pitfalls

If you subscribe through your gaming console's digital store (PlayStation Store, Xbox Game Pass, Nintendo Switch online), you must cancel through that platform, not through the Just Dance+ app. Navigate to your console's subscription settings and cancel there. Cancelling only within the Just Dance+ app while your console subscription is active leaves the console subscription active.

When cancelling a free trial, understand that your trial period gives you a specific end date. You must cancel before that date passes, or your trial converts to a paid subscription automatically. Ubisoft sends you warning emails as your trial end approaches; act on these promptly to avoid unwanted charges.

Your consumer rights and statutory protections

UK consumer law provides robust protections when dealing with subscription services, and these rights exist whether Ubisoft's terms acknowledge them or not.

The consumer rights act 2015 and your cancellation entitlements

Under Section 33 of the Consumer Rights Act 2015, Just Dance+ qualifies as a "continuing contract" for the supply of digital content. This classification grants you specific rights, including the right to cancel without penalty at any time after your trial or initial commitment period ends. Ubisoft cannot add punitive charges, require a minimum notice period beyond the contract terms, or refuse cancellation because you've used the service extensively.

Your rights also protect you against unfair contract terms. If Ubisoft's terms include cancellation conditions that are substantially detrimental to you compared to their obligations, those terms are unenforceable. For example, a clause requiring 90 days' notice to cancel when Ubisoft only provides 30 days' notice of price increases would be unfair and unenforceable.

The consumer contracts regulations 2013

These regulations establish that subscriptions purchased at a distance (online, via app, by phone) must include clear cancellation information before you commit. Ubisoft must provide you with the cancellation procedure, the deadline for exercising your right, and any exceptions. If they failed to provide this information clearly, you may extend your 14-day cancellation window.

Additionally, if you entered your subscription during a promotional period or free trial without receiving adequate notice that charges would follow, you may have grounds to dispute those charges. Stopee has successfully helped consumers challenge unclear trial-to-paid transitions when companies buried the terms in small print.

Steps to take if ubisoft refuses to cancel

Most cancellations proceed without issue, but Ubisoft occasionally refuses or delays cancellation. Here's how to escalate.

Escalation and complaint procedures

1. Document everything: collect your cancellation request email, confirmation of account creation, renewal dates, and payment receipts
2. Contact Ubisoft customer support formally via their online contact form, specifically stating your cancellation request and the date you submitted it
3. Request a response within 5 working days and ask them to confirm cancellation in writing
4. If Ubisoft doesn't respond or refuses cancellation, submit a formal complaint through their complaints procedure, referencing the Consumer Rights Act 2015
5. Escalate to the Financial Conduct Authority (FCA) if Ubisoft refuses to respond to complaints within 8 weeks
6. Ask your bank to chargeback the subscription charge if Ubisoft doesn't cancel within a further 14 days after FCA escalation

Pro tip: Send all written requests by email so you have a timestamped record. Avoid phone calls unless absolutely necessary; use phone support to gather information, then follow up with email requesting confirmation of what you discussed.

Checklist before and after cancellation

Use this checklist to ensure you've completed every step correctly.

Pre-cancellation checklist

• Verify your next renewal date (check your account settings or last confirmation email)
• Check which payment method is linked to your subscription
• Download or screenshot your last three billing statements for records
• Confirm you're logged into the correct Ubisoft account (check your registered email)
• Note the name and email associated with your subscription account
• Gather your subscription confirmation number (found in your welcome email)

Post-cancellation checklist

• Save the cancellation confirmation email in a dedicated folder titled "Subscriptions - Cancelled"
• Screenshot the confirmation page showing "Subscription cancelled" or similar message
• Test the Just Dance+ app to confirm it still works until your renewal date (it should)
• Set a calendar reminder for your final access date so you're not surprised by the app locking
• Monitor your bank or PayPal account around your renewal date to confirm no charge appears
• Keep cancellation records for at least 12 months in case a dispute arises later
• If your renewal date passes and a charge still appears, contact your bank immediately and reference Stopee's guidance on chargebacks

Comparing alternatives to just dance+

If you're cancelling because you've outgrown the service or want different features, consider these alternatives before you go.

Final summary and next steps

Cancelling Just Dance+ is a straightforward process that takes fewer than five minutes when you follow the correct steps. You have statutory cancellation rights under UK consumer law, and Ubisoft cannot legally refuse or charge you a fee for exercising those rights.

Start by logging into your Ubisoft account or opening the Just Dance+ app, navigate to your subscription settings, and select "Cancel subscription." Confirm your cancellation and save the confirmation email. Monitor your bank account to ensure no charge appears on your next renewal date. If anything goes wrong, escalate immediately using the formal complaint procedure rather than accepting a refusal.

Stopee has helped thousands of UK consumers navigate subscription cancellations, and our step-by-step guidance ensures you avoid common errors and protect your cancellation rights. Whether you're cancelling today or simply preparing for the future, you now understand the process, your legal protections, and exactly what to do if obstacles arise. Take action with confidence, knowing that UK law is on your side.

Contact information for cancellation

If you choose to cancel by post:

Ubisoft Entertainment Ltd
2-4 Southwark Street
London
SE1 1TQ
United Kingdom

For online cancellation, visit your Ubisoft account page or open the Just Dance+ app and navigate to your subscription settings immediately. Stopee recommends completing your cancellation online to receive instant confirmation, then keeping that confirmation email forever as proof of your cancellation request.