Manage Mojo

How to cancel mojo and secure your refund in india

What mojo is and why you might want to cancel

Mojo is a subscription-based app that helps you create animated social media stories using ready-made templates and AI-powered design tools. The platform is built for quick content creation-perfect if you need polished Instagram or Facebook stories without design skills.

You subscribe to unlock premium templates, coaching features, and expanded export options. Many creators love Mojo for its simplicity, but if the service no longer fits your workflow, budget, or creative needs, cancelling is straightforward. At Stopee, we guide you through every step so you avoid hidden charges and claim any refund you're entitled to.

Who uses mojo and what they pay for

Mojo attracts social media managers, small business owners, and content creators who need fast, template-driven story production. The app removes the friction of editing software by offering drag-and-drop simplicity. If you're no longer creating regular stories, or if you've found a cheaper alternative, cancelling makes sense.

When cancellation saves you money

Mojo charges you every quarter, year, or as a one-time lifetime fee. If you cancel within 14 days of any payment, Indian consumer law entitles you to a refund. Even after that window, if the service is faulty or does not match what was promised, you have legal grounds to request your money back.

Mojo pricing plans in india

Here's what Mojo costs on the App Store and Google Play in India (2024-2025).

Prices shown reflect listings from major app stores and may change without notice. Always verify the current price in your app store before purchasing.

Your consumer rights and refund eligibility

India's consumer protection framework gives you powerful rights when you cancel a digital subscription.

The 14-day cancellation window

Under Mojo's own Terms of Service, you can cancel and request a refund within 14 days of any payment. This right applies whether you subscribe via the App Store, Google Play, or Mojo's website. Count the 14 days from the date you paid, not the date you installed the app.

Pro tip: Save your payment receipt or confirmation email with the exact transaction date. This protects you if Mojo disputes your cancellation timeline.

Faulty service or misleading claims

If Mojo fails to deliver the features promised, crashes frequently, or performs below what a reasonable user would expect, you may have the right to cancel immediately and claim a full refund. The Consumer Protection Act, 2019 protects you against services that are defective or misrepresented.

Platform-specific refund rules

Your refund path depends on where you bought your subscription. Each platform enforces its own rules, and Mojo cannot override them.

• App Store (iOS): Apple handles refunds directly. Mojo cannot approve or deny them. Contact Apple, not Mojo, for refund requests.
• Google Play (Android): Google processes refunds. Request via Google Play; Mojo will not intervene in the decision.
• Web purchase: You deal directly with Mojo Support. Refunds are granted case-by-case and are not automatic.

Stopee recommends keeping records of every transaction. Screenshots of your subscription confirmation, payment method, and order ID protect you if the company tries to deny your refund.

How to cancel mojo on iOS (App store)

If you subscribed to Mojo via Apple's App Store on your iPhone or iPad, follow these steps to stop all future charges.

1. Open the App Store app on your iPhone or iPad.
   • Tap the profile icon in the bottom-right corner of your screen.
2. Select "Subscriptions" from the menu.
   • You'll see a list of all your active and expired subscriptions.
3. Find and tap "Mojo" in the subscriptions list.
   • If Mojo does not appear, your subscription may already be cancelled or expired.
4. Tap "Cancel Subscription."
   • The app will ask you to confirm. A reason box may appear; filling it helps Apple understand cancellation trends but is optional.
5. Confirm your cancellation in the pop-up dialog.
   • Apple will send you a confirmation email within minutes.

Warning: Deleting the Mojo app from your phone does NOT cancel your subscription. You must use these steps to stop charges.

Alternative method (inside the Mojo app): Open Mojo, tap Menu, select "Manage My Subscription," then tap "Cancel Subscription." Choose a reason (optional) and confirm. Both paths cancel your subscription equally; use whichever is fastest for you.

How to cancel mojo on android (Google play)

If you subscribed via Google Play, cancelling is simple and takes under two minutes.

1. Open the Google Play Store app on your Android phone or tablet.
   • Tap your profile icon in the top-right corner.
2. Select "Payments and subscriptions."
   • You'll see a menu with multiple options.
3. Tap "Subscriptions."
   • A list of your active subscriptions will display.
4. Tap "Mojo" from the list.
   • The subscription details page opens.
5. Tap "Cancel subscription" at the bottom of the page.
   • Google will ask you to confirm and may offer discounts to keep you as a customer.
6. Complete the on-screen prompts to finish cancellation.
   • Google sends a confirmation email. Your access continues until the end of your current billing period.

Pro tip: Google sometimes offers a discount pop-up before you cancel. Ignore it if you're ready to leave; these discounts are limited and often appear again when you resubscribe.

How to cancel mojo if you paid directly on the website

If you purchased a Mojo subscription directly through Mojo's website (not via an app store), you manage cancellation through your account dashboard.

1. Visit Mojo's website and log in to your account.
   • Use the email address and password you created during signup.
2. Navigate to your account settings.
   • Look for "Subscriptions," "Billing," or "Account" in the main menu or user dashboard.
3. Locate your active Mojo subscription.
   • The page displays your plan, renewal date, and payment method.
4. Click "Cancel Subscription."
   • Mojo may ask you why you're cancelling. Feedback helps them improve, but you can skip this.
5. Confirm your cancellation in the confirmation dialog.
   • You'll receive an email confirmation. Write down the cancellation date and confirmation number.

Important: Mojo does not accept cancellations via email or phone call. You must use the website dashboard. If you cannot access your account, reset your password and try again before contacting support.

What happens after you cancel

Cancelling Mojo stops future charges, but your access during the current billing period continues uninterrupted.

Your access and service during the paid period

After you cancel, Mojo does not cut off your access immediately. You retain full use of the app and all premium features until your current billing cycle ends. If you paid ₹3,999 for a yearly plan on 1 January, you can use Mojo until 31 December without interruption, even though you cancelled on 15 January.

No automatic renewal after cancellation

Cancellation prevents Mojo from charging your payment method ever again. Once your current period expires, your account reverts to free access (if Mojo offers a free tier) or becomes inactive. You will never be billed unless you manually resubscribe.

Your account, content, and data

Your Mojo account and all the stories you've created remain stored on Mojo's servers after cancellation. You can still log in and view your work, export files, or download content for personal backup. If you want to erase your account entirely-including all created content-check Mojo's settings for a "Delete Account" or "Close Account" option. Account deletion is permanent and cannot be reversed.

Pro tip: Before cancelling, export or download any stories or designs you want to keep. Exporting takes seconds and ensures your work is safe on your own device.

How to request a refund from mojo

Cancelling stops future charges, but securing a refund requires a separate request depending on where you paid.

Refund requests via app store (iOS)

Apple handles all refund decisions for subscriptions purchased on the App Store. Mojo cannot override or influence Apple's choice.

1. Open the App Store app on your iPhone or iPad.
2. Tap your profile icon, then select "Subscriptions."
3. Find "Mojo" and tap it.
4. Tap "Report an issue" or "Request refund" (wording varies by iOS version).
5. Select the reason for your refund request (for example, "Didn't intend to purchase" or "Doesn't match the description").
6. Submit your request. Apple reviews it within 24 to 48 hours and emails you the outcome.

Apple approves most refunds within the 14-day window. After 14 days, approval is rare unless the service is faulty. Keep your appeal brief, honest, and factual.

Refund requests via google play (Android)

Google Play processes refunds independently of Mojo.

1. Open the Google Play Store app.
2. Tap your profile icon, then "Payments and subscriptions."
3. Select "Subscriptions" and tap "Mojo."
4. Tap "Report a problem" or "Refund request."
5. State your reason (for example, service did not work as advertised).
6. Submit. Google typically responds within 24 to 72 hours.

Google's refund window is also 14 days from purchase, but they may grant exceptions if you report the service as defective.

Refund requests for web purchases

If you paid Mojo directly on their website, you contact Mojo Support directly to request a refund.

1. Log in to your Mojo account on their website.
2. Click "Contact Us" or "Support" in the footer or menu.
3. Fill out the support form with your email, order ID, and cancellation date.
4. Write a clear message: state when you paid, explain why you want a refund, and mention the 14-day refund window in Mojo's Terms of Service.
5. Submit and wait for Mojo Support to reply (typically 2 to 5 business days).

Mojo reviews web refund requests on a case-by-case basis. They are not obligated to approve every request after 14 days, but if you cite the faulty service or misleading features, your case is stronger. Stopee advises being direct and honest in your message; emotional language or demands may slow your response.

Pro tip: Reference Mojo's own Terms of Service when you request a refund. Cite the 14-day clause or any promised features you did not receive. Companies are more likely to approve refunds when consumers show they understand the rules.

Common mistakes when cancelling mojo

Cancelling a subscription can feel stressful, especially if you're worried about being charged twice. Here are the traps most people fall into-and how you avoid them.

Deleting the app instead of cancelling

Your biggest mistake is uninstalling Mojo from your phone and assuming you're done. Deleting the app does nothing to your subscription. Mojo's servers still have your payment method on file and will charge you on your renewal date. Always cancel through the app store or website dashboard, not by deleting the app.

Missing the 14-day refund deadline

The 14-day window closes fast. If you want a refund, request it within 14 days of your payment date, not your cancellation date. After 14 days, platforms rarely refund unless the service is provably broken. Mark your renewal date on your calendar and request a refund immediately if you change your mind.

Contacting mojo via email or phone for cancellation

Mojo does not accept cancellation requests by email or phone. You must use the app store or website dashboard. If you email support asking to cancel, they will likely respond with a link to the dashboard and tell you to self-serve. This wastes time and keeps you at risk of being charged again.

Not saving proof of cancellation

Screenshot or forward the cancellation confirmation email to yourself. If Mojo charges you after cancellation, you need proof that you cancelled. Without documentation, you cannot dispute the charge with your bank or payment provider.

Assuming platform refunds mean mojo will accept yours

Apple or Google approving a refund does not stop Mojo from disputing it later or re-billing you if they claim the refund was an error. Once you get a refund from the platform, monitor your payment method for the next two billing cycles to make sure no new charges appear.

Checklist before and after cancellation

Use this checklist to stay organized and protect yourself.

Why stopee helps you cancel with confidence

Cancelling subscriptions can feel complicated, but you have far more power than you think. Stopee has helped thousands of consumers cancel unwanted subscriptions, claim refunds they were denied, and avoid surprise charges in the future. Our guides cover every platform, every country, and every trap so you never feel lost or uncertain.

If Mojo refuses your cancellation or refund, or if you discover a charge after you cancelled, Stopee can help you escalate the issue to your bank, payment provider, or Indian consumer authorities. You do not have to accept "no" from a company that is not delivering value.

Visit Stopee today to explore guides for every subscription service you use, check your cancellation rights in your country, and learn how to reclaim your money. Stopee empowers you to take control of your subscriptions and your budget.

Mojo's registered office address

If you need to send formal legal notice or escalate a refund dispute, Mojo is operated by Barkha Dutt Media Private Limited. While no specific postal address for cancellation has been publicly listed, the company's registered office is the appropriate point of contact for formal complaints.

For most cancellations and refund requests, use the methods outlined above (app store, Google Play, or website support). Formal legal notice is only necessary if Mojo ignores your refund request after 30 days or charges you after you've cancelled.

Stopee recommends exhausting all self-service channels first. Contact Mojo Support through the in-app or website contact form, keep detailed records of every message, and escalate to your payment provider or bank only if Mojo refuses to respond within two weeks. If you remain unresolved, Stopee can guide you on filing a consumer complaint under the Consumer Protection Act, 2019 in your state.