Manage Mojo

How to cancel mojo and reclaim your video-editing budget in south africa

What is mojo and why you might want to cancel

Mojo is a subscription-based video editing app that helps you create animated social media content, reels and short videos on your mobile device or web browser. The platform offers templates, editing tools and AI-enhanced features designed to speed up content creation for creators who need quick, professional-looking posts.

You might subscribe to Mojo Pro or Mojo Pro AI to unlock all templates and editing features, or to Mojo Team if you work with a group. Pricing in South Africa ranges from R149.99 per month for basic Pro access to R599.99 per month for team plans. If you have decided the app no longer fits your content workflow or budget, cancelling is straightforward when you know the right steps. Stopee exists to guide you through this process and help you protect your money.

Common reasons to cancel mojo

You may want to cancel because you have found a different editing tool that suits your style better, your content creation needs have changed, or the subscription no longer delivers value for the price. Some users cancel after the free trial ends and realise the Pro features do not justify the ongoing cost. Others switch platforms entirely or use free alternatives. Whatever your reason, you have the right to stop paying whenever you choose, and Stopee is here to help you do it without unnecessary friction.

Mojo pricing in south africa

Understanding what you are paying for helps you decide whether to keep your subscription or cancel.

Current subscription plans and costs

If you are on a monthly plan, you pay every 30 days. Yearly subscriptions offer a discount but lock your commitment for 12 months. Before you cancel, check which plan you are actually subscribed to so you can stop the correct billing cycle. Stopee recommends taking a screenshot of your subscription details before cancelling, just in case you need proof later.

How to cancel mojo on iPhone or iPad

Cancelling through Apple's App Store is the fastest route if you subscribe via iOS.

Step-by-step cancellation on iOS

1. Open the Mojo app on your iPhone or iPad.
   • Tap the three-line menu button (hamburger icon) in the corner.
   • Look for "Manage My Subscription" or "Settings" - the exact label may vary.
2. Select "Cancel Subscription" from the menu that appears.
   • The app will ask you to confirm. Read any final offers or warnings.
   • Tap "Confirm" or "Yes" to finalize the cancellation.
3. Check your confirmation.
   • You should receive an email from Apple confirming the cancellation.
   • Keep this email for your records.

Pro tip: If the app does not show a "Cancel Subscription" button, you may need to cancel through the Apple App Store itself instead. Go to Settings on your iPhone, tap your Apple ID at the top, select "Subscriptions", find Mojo, and tap "Cancel Subscription" there.

Warning: Do not delete the Mojo app immediately after cancelling. Deleting the app does not cancel your subscription. Always use the official cancellation button in the app or Apple Settings.

What happens after you cancel on iOS

You keep full access to Pro features until your current billing period ends. No new charges will be taken after that date. Your account and any videos you created remain on Mojo unless you manually delete them.

How to cancel mojo on android or web

Android users go through Google Play, and web users log in directly to their Mojo account to cancel.

Cancelling via google play on android

1. Open the Google Play app on your Android device.
   • Tap your profile icon in the top right corner.
2. Select "Payments and subscriptions".
   • Tap "Subscriptions" from the menu.
3. Find and tap "Mojo" in your active subscriptions list.
   • Review the plan details and next billing date.
4. Tap "Cancel subscription".
   • Google Play will ask you to confirm and may show you retention offers.
   • Tap "Cancel subscription" again to confirm.
5. Wait for the confirmation screen and email.
   • Google Play sends a confirmation email to your account email address.
   • Save this for your records.

Pro tip: If you cannot find Mojo in your Google Play subscriptions, check whether you subscribed through the Mojo website instead. Some users accidentally subscribe through multiple channels.

Cancelling via the mojo website

1. Go to the Mojo website and log in to your account.
   • Use the email and password you registered with.
2. Navigate to "Account Settings" or "Billing".
   • Look for a "Subscriptions" or "Manage Subscription" option.
   • Click on your active subscription to see the details.
3. Click "Cancel Subscription".
   • Mojo will ask you to confirm the cancellation.
   • You may see a survey or retention offer. You can skip these.
4. Confirm the cancellation.
   • A confirmation page should appear immediately.
   • Screenshot this page or note the cancellation reference number.

Warning: Mojo does not accept cancellations by email or phone. Use only the account interface or payment platform (Apple App Store or Google Play) to cancel. If you email Mojo support asking to cancel, the company may not honour it as an official cancellation request.

What happens after you cancel mojo

Cancelling a subscription is emotional - you may feel relief at cutting the cost, or worry about losing access to tools you rely on. Let us walk you through exactly what changes and what stays the same.

Your access and billing after cancellation

You retain full access to all Pro features until your current paid billing period ends. If your next charge was due on 15 March, you keep Pro access right up to 14 March, then revert to free features on 15 March. No further charges will appear on your card or account after the current period closes.

Your Mojo account itself does not disappear. You can still log in and use the free version of the app, and all your existing videos and projects remain in your account unless you choose to delete them.

Saving your work before access changes

Before your Pro access expires, download or export any videos, templates or project files you want to keep. Once you drop to the free version, you may lose access to certain premium templates or features that were part of your Pro plan. Log in to Mojo and check the export options in the app or account settings.

If you later decide to resubscribe, your account history will be waiting for you. Cancelling does not wipe your account permanently unless you request full account deletion separately.

Refunds for mojo subscriptions

Whether you receive a refund depends on when you cancelled and which platform you used to subscribe.

Refunds through apple app store (iOS)

Apple handles all refunds for App Store purchases, not Mojo. You cannot ask Mojo directly for a refund if you subscribed through iOS. Instead, you must submit a refund request to Apple. Apple typically processes refund requests within 48 hours, though the exact timeline can vary.

To request a refund from Apple, visit your App Store account, find the Mojo subscription charge under "Purchase History", and select "Report a Problem" next to it. Explain why you want a refund, and Apple will review your request. Apple is more likely to approve refunds if you cancelled within 14 days of your original purchase or if you can prove you did not use the service.

Refunds through google play (Android)

Like Apple, Google Play controls refunds for Android subscriptions. You cannot get a refund directly from Mojo if you paid via Google Play. Instead, open the Google Play app, go to your subscription to Mojo, and look for a "Refund" or "Report a Problem" option. Google typically processes refund requests within a similar timeframe.

Google is more likely to approve your refund if you request it within 48 hours of the charge and can show you did not use the service significantly.

Refunds for web subscriptions

If you subscribed directly through the Mojo website using a credit card, Mojo handles refunds on a case-by-case basis. Contact Mojo support through the app or website and explain why you want a refund. Mojo is not obligated to refund web purchases, so your success depends on the company's discretion and the reason you give.

Pro tip: Always mention if you subscribed by accident, did not use the service, or experienced a technical problem. These reasons increase your chance of approval. Stopee recommends asking for a refund within 14 days of your charge for the best outcome.

Your consumer rights and protections in south africa

South African consumer law gives you important safeguards when you buy or subscribe to services, and Stopee wants you to know how to use them.

Consumer protection act and your cancellation rights

The Consumer Protection Act of South Africa (2008) requires companies to display clear pricing information before you subscribe and to allow cancellation of subscriptions under fair terms. The Act also protects you from unfair contract terms and gives you the right to cancel distance contracts (like online subscriptions) within 14 days for change of mind, provided you did not use the service.

Mojo's terms of service should state whether a 14-day cooling-off period applies and what conditions must be met. If Mojo refuses to honour your cancellation or refuses a refund you are entitled to, you have the right to escalate the issue.

Steps if mojo refuses to cancel or refund

1. Check your subscription terms.
   • Review Mojo's Terms of Service and any cancellation or refund policy on their website or in the app.
   • Keep a copy of the policy and any emails from Mojo about your subscription.
2. Contact Mojo support in writing.
   • Send a formal email to Mojo support requesting cancellation and explaining your reason.
   • Include your account details, subscription plan and the date you want to cancel.
   • Keep a copy of this email for your records.
3. Escalate to the payment platform if Mojo ignores you.
   • If Mojo does not respond within 5 business days, contact Apple, Google or your bank and report the issue.
   • Ask your bank to reverse the charge if the company is unresponsive.
4. Contact the National Consumer Commission (NCC) if the company refuses a fair refund.
   • The NCC is South Africa's official consumer protection authority.
   • You can lodge a complaint at www.nccbiz.co.za or call 0800 013 468.
   • The NCC can investigate unfair contract terms or refused cancellations and force compliance.

Warning: Do not assume Mojo will ignore you. Many companies respond quickly when you contact support formally and cite the Consumer Protection Act. But if they do not, you have a clear legal path to enforce your rights. Stopee has helped thousands of consumers in South Africa use these protections successfully.

Common mistakes when cancelling mojo

It is easy to make a small error that leaves you paying for another month. We have seen countless users trip up on these, and we want you to avoid them.

Mistake 1: deleting the app instead of cancelling the subscription

Many people think that uninstalling Mojo stops the charges. It does not. Your subscription lives on the App Store, Google Play or Mojo's servers, not on your device. Deleting the app is like throwing away a credit card - the account and charges continue. Always cancel through the official account interface or payment platform before you delete the app.

Mistake 2: cancelling days before the next charge

If your next charge is in 2 days and you cancel, you will still be charged for that upcoming period. Mojo charges on your billing date, not when you cancel. To avoid a final unwanted charge, cancel at least 3 days before your next billing date. Check your subscription details to see when you are charged next.

Mistake 3: not saving your videos before access changes

Once your Pro access expires, you may lose the ability to export videos in certain formats or use premium templates. Download anything important while you still have Pro access. Some users regret this and have to resubscribe just to retrieve their work.

Mistake 4: assuming mojo email counts as cancellation

Sending an email to support asking to cancel is not a legal cancellation. Mojo's Terms of Service state that cancellations must be done through the account interface or in writing to their London address (see contact details below). Always use the official method to protect yourself.

Comparison: keep mojo or try an alternative

Before you cancel, you might want to compare Mojo with other video editing apps to make sure you are not missing out.

Mojo versus other video editors

If you are cancelling because Mojo is too expensive, CapCut offers a free version with basic editing that might suit you. If you need more desktop power, Adobe Express or Final Cut Pro could be worth exploring. Stopee recommends trying a free alternative for a week before you cancel, so you know what you are switching to.

Your cancellation checklist for mojo

Use this checklist to ensure you cancel cleanly and protect your interests.

• Write down your Mojo account email and subscription plan name.
• Check your subscription billing date - when will the next charge happen?
• Log in to your Mojo account or payment platform (Apple App Store, Google Play) to confirm the plan details.
• Download or export any videos, projects or templates you want to save.
• Cancel using the official method (app interface, Apple Settings, Google Play or website).
• Screenshot or note the cancellation confirmation and reference number.
• Save any confirmation email from Apple, Google or Mojo.
• Check your bank or card statement 5 days after your cancellation to confirm no new charge appears.
• If a charge still appears, contact the payment platform or Mojo support immediately with your cancellation proof.

How stopee can help you cancel smarter

Stopee exists because cancelling subscriptions should not be a battle. We track the cancellation policies of hundreds of services across South Africa and the world, guide you through every step, and help you recover money when companies refuse fair refunds.

If you run into trouble cancelling Mojo, Stopee can help you escalate to Apple, Google, your bank or the National Consumer Commission. We have helped thousands of South African consumers reclaim refunds and cancel without stress. Visit stopee.com to explore guides for other subscriptions, compare cancellation difficulty, and get tips for protecting your money. Stopee is your advocate when companies make cancellation hard.

Mojo contact details and escalation address

If you need to contact Mojo directly about cancellation, billing or a refund dispute, use the information below.

Where to send formal cancellation requests

According to Mojo's Terms of Service, you may submit formal written cancellation requests to the following address:

Mojo Men Ltd
London
United Kingdom

Warning: Note that Mojo does not list a South African address. This is unusual and may make formal written cancellation slower. Stopee recommends using the in-app cancellation method whenever possible, as it is faster and provides immediate confirmation.

For support or billing questions, use the contact or help form within the Mojo app or on the Mojo website. Email is not guaranteed to be an official cancellation method under their terms.

If Mojo fails to respond to a fair cancellation or refund request, escalate to the National Consumer Commission at www.nccbiz.co.za. You can also lodge a complaint with your bank or payment provider (Apple, Google, or your credit card company) and ask them to reverse charges. Stopee has helped thousands of South African consumers navigate exactly these disputes, and your consumer rights are strong - use them.