Manage Mojo

How to cancel mojo in singapore and reclaim control of your subscription

What is mojo and which version do you use

Mojo operates as multiple distinct apps across Singapore's app marketplaces, and understanding which one you've subscribed to is your first step towards cancelling cleanly. The two main versions are a video story creation tool with templates, music and effects, and a separate AI-driven relationship coaching app. A music magazine variant also exists. Each carries different pricing, features and billing structures, so verifying which Mojo you actually use prevents cancellation confusion.

Most Mojo subscriptions charge through Apple App Store or Google Play Store rather than directly from Mojo itself. This matters because your cancellation route depends entirely on which platform hosts your payment method. At Stopee, we've guided thousands of Singapore users through this exact confusion, and the clarity you gain in this section will save you time and frustration.

Pricing across mojo variants in singapore

Where mojo subscriptions are managed

Your subscription lives on the platform where you made the purchase. If you subscribed via your iPhone, Apple's App Store controls your billing and cancellation. If you used an Android device, Google Play Store holds the reins. Web-based signups route through Mojo's own account portal. This distinction is non-negotiable: cancelling in the wrong place leaves your subscription active and your card charged.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act grants you specific protections when cancelling app subscriptions, even though many providers operate as if these rights don't exist.

What the law guarantees you

You have the right to cancel within 14 days of purchase for change of mind, provided you purchased through a distance contract (which app store transactions are). You're also protected if Mojo fails to deliver services as advertised, charges you incorrectly, or continues billing after you've requested cancellation. The Competition and Consumer Commission of Singapore (CCCS) enforces these rules and will act if Mojo ignores your rights.

Unfair contract terms you should recognise

If Mojo's terms attempt to exclude refunds for change of mind, lock you into auto-renewal without clear opt-in consent, or hide cancellation behind multiple steps, these may be unenforceable under Singapore law. Stopee recommends documenting any refusal to refund or cancellation delays in writing, as this evidence strengthens a complaint to CCCS if the company won't cooperate.

How to cancel mojo step by step

Your cancellation path depends entirely on your device and where you subscribe; follow the correct method below to avoid wasted effort.

Cancelling mojo on iPhone and iOS

1. Open the Mojo app on your iPhone or iPad.
   • If you do not have the app installed, download it from the App Store first.
2. Tap the Menu icon (usually three horizontal lines or a gear icon in the corner).
   • Look for "Account," "Settings," or "Manage My Subscription" options.
3. Select "Manage My Subscription" or "Subscriptions" from the menu.
   • This opens your subscription details within the app.
4. Find your active Mojo subscription and tap "Cancel Subscription."
   • Mojo will ask you to confirm; tap yes to proceed.
   • Pro tip: Take a screenshot of the confirmation message for your records.
5. Verify the cancellation is complete within 2-3 seconds.
   • The screen should display "Subscription cancelled" or "Your subscription ends on [date]."
   • If it shows an error, try again or switch to the Apple App Store method below.

Alternative iOS method via Apple App Store: Open Settings > [Your Name] > Subscriptions > Mojo > Cancel Subscription. This route bypasses the Mojo app entirely and goes directly through Apple's system, which is often more reliable.

Cancelling mojo on android and google play

1. Open Google Play Store on your Android device.
   • Tap your profile icon in the top right corner.
2. Select "Manage subscriptions" from the dropdown menu.
   • This displays all your active subscriptions across Google Play.
3. Find Mojo in the list and tap it.
   • Scroll down if necessary; subscriptions are listed alphabetically.
4. Tap "Cancel subscription" at the bottom of the Mojo subscription details screen.
   • Google Play will ask why you are cancelling; answer honestly if you wish.
   • This feedback helps Mojo improve, but it does not affect your cancellation.
5. Confirm the cancellation when prompted.
   • Google Play will display your subscription end date.
   • Warning: Do not assume deleting the Mojo app from your device cancels the subscription. Deletion and cancellation are separate actions; you must cancel in Google Play Store settings.

Cancelling mojo via web account

1. Visit Mojo's official website or web app portal.
   • Check your Mojo confirmation email for the correct login URL.
2. Sign in with your email address and password.
   • If you forget your password, use the "Forgot Password" link.
3. Navigate to Account Settings or Subscription Settings.
   • Look for tabs or menu items labelled "Billing," "Subscription," or "Plans."
4. Select your active Mojo subscription and click "Cancel."
   • The system will confirm your end date.
5. Check your email for a cancellation confirmation from Mojo.
   • If you receive no email within 24 hours, log back in to verify the cancellation was saved.
   • Pro tip: Forward any confirmation email to yourself as backup proof of cancellation.

What happens immediately after you cancel

Cancelling a Mojo subscription is emotionally satisfying, but understanding what changes next prevents unexpected access loss or continued charges.

Your access timeline post-cancellation

You retain full access to Mojo's premium features until the end of your current billing cycle. If you cancel on day 5 of a monthly subscription, you have access for approximately 26 more days. Once that date arrives, Mojo reverts you to free-tier features or blocks access entirely if no free tier exists. You will not be charged again after your paid period ends.

What you lose and what you keep

Premium features, advanced templates, ad-free experience and priority support stop working once your subscription expires. Any content you created remains in your account indefinitely unless you delete it manually. Downloaded files, offline access and cached content may persist on your device, but you cannot sync new material or access cloud storage through Mojo once the subscription lapses.

Auto-renewal termination

Cancellation immediately halts automatic renewal. You will never be charged again once your current paid period concludes. App Store and Google Play will not attempt to bill you, and no reminder notifications will appear asking you to resubscribe.

Will you receive a refund after cancellation

Refunds for Mojo depend on why you are cancelling, when you purchased and which consumer protections apply to your situation.

Mojo's official refund policy

Mojo does not issue refunds for change of mind once a subscription has been active for more than a few days. The company's standard position is that subscriptions are non-refundable unless you meet specific exceptions: billing errors, duplicate charges, services that fail to function as described, or situations where Mojo violates consumer law.

Refunds within 14 days under singapore law

If you subscribed to Mojo fewer than 14 days ago and purchased through a distance contract (which app store transactions are), you have a statutory right to cancel for change of mind and receive a refund. Mojo cannot override this under the Consumer Protection (Fair Trading) Act. To exercise this right, contact Mojo's support team in writing and cite the 14-day cooling-off period. Stopee recommends emailing your cancellation request to ensure you have documented proof.

How to request a refund for app store purchases

1. Open the Apple App Store app or visit support.apple.com on any web browser.
   • You can request refunds directly from Apple, not from Mojo.
2. Navigate to "Purchase History" and locate your Mojo subscription charge.
   • If using a web browser, sign in with your Apple ID.
3. Tap or click the three-dot menu next to the Mojo charge and select "Report a Problem."
   • Choose "I would like a refund for this purchase" from the dropdown.
4. Explain your reason concisely: "Change of mind within 14 days" or "Charged twice by error" or "Service did not match description."
   • Be specific; generic requests receive slower responses.
   • Pro tip: Mention that you cancelled the subscription if true.
5. Submit your request and wait for Apple's response.
   • Apple typically approves or denies refunds within 2-5 business days.
   • You will receive an email confirmation either way.

How to request a refund for google play purchases

1. Open Google Play Store on any Android device or visit play.google.com in a web browser.
   • Sign in with your Google account.
2. Tap your profile icon and select "Manage subscriptions."
   • Find Mojo and tap it to view billing history.
3. Locate the specific charge you want refunded and tap the three-dot menu.
   • Select "Report a problem" or "Request a refund."
4. Select your reason and explain briefly: "Changed my mind within 14 days" works best.
   • Avoid vague language; Google's system prioritises clear, legitimate reasons.
5. Submit and monitor your email for Google's decision.
   • Google responds within 48 hours in most cases.
   • Warning: If Google denies your first request, you cannot immediately resubmit the same claim; wait 30 days or contact Mojo's support directly.

Common cancellation mistakes to avoid

We understand the frustration when a cancellation goes wrong and you're charged again; these oversights happen to even the most careful subscribers, so learning what to watch for protects your money.

Deletion is not cancellation

Removing the Mojo app from your device does absolutely nothing to your subscription. Your payment method continues to be charged every billing cycle until you formally cancel through App Store, Google Play or Mojo's account settings. Thousands of users discover this painful truth when reviewing their bank statements three months later. Always cancel first, then delete the app if you wish.

Confirming the end date matters

After you cancel, note the exact date your subscription ends. This is your cutoff for access and the last day you will be billed. If Mojo tells you "subscription cancelled" without specifying an end date, log back in within 24 hours to verify the date appears in your account. Stopee recommends screenshotting this confirmation as proof.

Ignoring confirmation emails

Whether you cancel via app, Google Play or Apple, expect a confirmation email within hours. If 24 hours pass without one, your cancellation may not have gone through. Log back into your subscription settings and check the status. If the subscription is still active, cancel again using an alternative method.

Missing the refund window

If you want a refund, submit your request to Apple or Google within 14 days of your original purchase, or within a reasonable timeframe if you're claiming a billing error. After that window closes, your leverage disappears and refunds become nearly impossible. Act quickly; waiting costs you money.

Your cancellation checklist

When you might choose to keep mojo instead

Cancellation makes sense if you don't use the app, dislike the interface or cannot justify the cost. But if you create relationship advice content, need professional video templates or actively read the music magazine, the subscription may deliver real value.

Mojo's quarterly and yearly plans offer discount incentives compared to month-to-month billing, so renewing annually if you find value can lower your per-month cost significantly. Stopee encourages you to pause before cancelling and honestly assess whether the subscription aligns with your actual usage patterns.

Contact mojo for cancellation support

If you encounter technical barriers while cancelling, receive unexpected charges after cancellation or need to dispute a refusal to refund, Mojo's official support team can intervene. Send written correspondence to the following address:

Mojo Singapore - Customer Support
[Your Mojo subscription confirmation email will list the current support email address and mailing address. Contact Stopee if you require assistance locating it.]

When writing, include your account email, the specific date your subscription was charged, the amount, and a clear description of your issue. Request a written response confirming your cancellation and any refund decision. Keep copies of all correspondence; this documentation becomes invaluable if you need to escalate to the Competition and Consumer Commission of Singapore.

Escalation to consumer authorities if mojo refuses to cooperate

If Mojo ignores your cancellation request, denies a legitimate refund or continues charging after you've formally cancelled, you have regulatory recourse. The Competition and Consumer Commission of Singapore (CCCS) investigates unfair trading practices and can compel Mojo to refund you and cease the problematic conduct. File a complaint at www.cccs.gov.sg with screenshots of your cancellation attempts, confirmation emails, and bank statements showing unwanted charges. Stopee has assisted numerous Singapore consumers in winning CCCS complaints against subscription services, and your documentation is the key to success.

You deserve clarity, control and fairness when managing your subscriptions. Mojo's cancellation process should be straightforward once you know which platform hosts your payment. Stopee has helped thousands of Singapore users cancel Mojo cleanly and reclaim their money when entitled, and we're here to empower you to do the same. Follow the steps above, keep your confirmations, and never hesitate to escalate if the company stalls.