Manage Monkey

How to cancel monkey and stop paying for premium video chat

What monkey is and why you might want to cancel

Monkey is a social networking app built for short, spontaneous video chats with strangers. The app itself is free, but you unlock bonus features and increased visibility through paid subscription tiers and one-off boost purchases. If you've signed up for a premium plan and now want to step back, Stopee is here to walk you through cancellation on every platform-and protect your money in the process.

How the service works

Monkey connects you with random users for brief video sessions. The premise is social spontaneity: you chat, rate your match, and move on to the next person. Paid subscriptions remove ads, increase match frequency, and give your profile better visibility within the app ecosystem.

When cancellation makes sense

You might cancel because the service no longer fits your needs, you're unhappy with match quality, or you simply want to reduce recurring charges. Whatever your reason, Stopee recommends acting quickly-the sooner you stop the subscription, the sooner your wallet recovers. Most users don't realise they can cancel mid-billing cycle and retain access until the period ends.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when dealing with subscription services. You have the right to clear pricing, transparent cancellation terms, and truthful service descriptions.

What the law protects

The Act prohibits unfair contract terms and misleading conduct. If Monkey buries cancellation steps, charges you without clear consent, or refuses to honour a legitimate cancellation request, you have grounds to escalate to the Consumers Association of Singapore (CASE). Stopee encourages you to document all communication-screenshots of the app, emails, receipts-before you cancel.

Your right to cancel

You have an unconditional right to cancel any subscription service. While Monkey's stated policy does not offer refunds for the current billing period, the platforms through which you purchase (Google Play, Apple App Store) may grant refunds under their own policies. If Monkey or the platform refuses to act on a legitimate complaint, escalate to CASE for free mediation.

Subscription plans and pricing in singapore

Monkey offers tiered paid plans on the Singapore App Store. Below is a breakdown of the plans and current pricing in SGD.

Current pricing table

Stopee has compiled the following pricing from the official Singapore App Store listing. Note that billing periods are not always clearly labelled in the app store; confirm the exact period (weekly, monthly, annual) before purchase or cancellation.

Important pricing notes

Always check the exact billing period before you commit. App store listings sometimes show the price per period without emphasising whether it renews weekly or monthly. Stopee recommends screenshotting the plan details at purchase so you have proof of what you agreed to.

How to cancel monkey on android (Google play)

Cancelling through Google Play is straightforward and stops future charges while preserving your access for the remainder of the current billing cycle.

Step-by-step cancellation on google play

1. Open the Google Play app on your Android device.
2. Tap your profile icon in the top right corner.
   • If you don't see a profile icon, go to Settings instead.
3. Navigate to "Subscriptions" or "Manage subscriptions".
   • On older Android versions, you may find this under Settings > Accounts > Google.
4. Find and tap "Monkey" from your active subscriptions list.
5. Tap "Cancel subscription" or "Unsubscribe".
   • Google may ask you why you're leaving; you can skip this or provide feedback.
6. Confirm cancellation. Google will show a confirmation screen.

Pro tip: Take a screenshot of the cancellation confirmation page. If Google Play later charges you by mistake, you'll have proof you cancelled.

Warning: Cancelling stops future charges but does NOT refund the current billing period. Your access to premium features continues until that period ends. If you want an immediate refund, you must request it separately (see Refund section below).

What happens after cancellation on google play

Google Play will send you a confirmation email. Your Monkey premium access remains active until the billing cycle concludes. After that date, your account reverts to the free tier. Stopee notes that you can resubscribe at any time if you change your mind.

How to cancel monkey on iOS (Apple app store)

Apple handles iOS subscriptions differently from Google. You must cancel through your Apple ID settings, not within the Monkey app itself.

Step-by-step cancellation on iOS

1. Open the Settings app on your iPhone or iPad.
2. Tap your Apple ID name at the top of the Settings menu.
   • If you don't see your name, you may not be signed in to an Apple ID.
3. Select "Subscriptions".
4. Find "Monkey" in the list of active subscriptions.
5. Tap "Monkey" to view its details.
6. Tap "Cancel Subscription" or "Delete" (wording varies by iOS version).
   • Apple may display a retention offer or ask you to confirm your reason for cancelling.
7. Confirm the cancellation. Apple will show a confirmation page.

Pro tip: If you're an iOS user and Monkey tries to tell you to cancel in the app itself, that's a dark pattern. Apple requires all app subscriptions to be cancelled through Settings. Stopee recommends cancelling through Settings directly and ignoring any in-app cancellation prompts.

Warning: Like Google Play, cancelling on iOS stops future charges but does not automatically refund the current period. Your premium access continues to the end of the billing cycle.

What happens after cancellation on iOS

Apple sends a confirmation email to your registered Apple ID account. Your Monkey premium features remain active until the end of the current billing period. After that, the app reverts to free tier access.

How to cancel monkey on the web

If you signed up for a Monkey premium plan directly through the Monkey website (rather than through Google Play or Apple), you must cancel through the web platform.

Step-by-step web cancellation

1. Visit the Monkey website and sign in to your account using your credentials.
2. Navigate to your account settings or profile menu.
   • This is typically found in the top right corner or under a "Menu" icon.
3. Look for a section labelled "Subscriptions", "Billing", or "Premium".
4. Click on your active Monkey Plus subscription.
   • You should see your current plan, renewal date, and billing history.
5. Scroll to the bottom of the subscription area and click "Cancel renewal" or "Cancel subscription".
6. Monkey may ask you to confirm or provide feedback. Complete any required steps and finalize the cancellation.

Pro tip: Web cancellations often offer retention discounts or temporary pauses. Stopee recommends declining these if you genuinely want to cancel. If you're hesitant, consider pausing instead (if Monkey offers this feature) rather than fully cancelling.

Warning: Web-based cancellations may take 24-48 hours to process. If you're charged again before this window closes, contact Monkey's support immediately with proof of your cancellation request.

What happens after you cancel

Cancellation is often stressful because you're unsure what comes next. Stopee is here to clarify what actually changes once you press that final button.

Your access and features after cancellation

Your premium features remain active through the end of your current billing cycle. Once that period expires, Monkey automatically downgrades your account to the free tier. You lose access to ad-free browsing, profile boosts, and any other premium perks. Your account itself is not deleted-you can log back in at any time and use the free version or resubscribe.

Billing and future charges

After cancellation, no further charges occur. If your cancellation is processed before the renewal date, you will not be charged for the next billing cycle. Stopee advises checking your bank statement 5-7 days after cancellation to confirm no charge appears. If an unexpected charge shows up, escalate immediately to your payment provider or contact Monkey support with your cancellation confirmation.

Your account and data

Cancelling the subscription does not delete your account or personal data. Your chat history, profile, matches, and account information remain intact. If you want to fully remove your account and personal data, you must separately request account deletion through Monkey's app or website-cancelling the subscription alone does not trigger this.

Refunds: what you can and cannot recover

Monkey's refund policy is non-negotiable at first glance, but there are legitimate exceptions. Stopee walks you through your realistic options.

Monkey's stated non-refund policy

Monkey's Terms of Service state that subscriptions are non-refundable. This means if you cancel mid-cycle, Monkey will not return the fees you've already paid for that period. This is common practice for digital services and is generally legal under Singapore consumer law.

Exceptions: platform-level refunds

Google Play and Apple App Store operate their own refund policies independently of Monkey's. Both platforms allow refunds within a limited window-typically 14 days for Google Play and 14-15 days for Apple-if you request them directly. To pursue a platform refund:

• Contact Google Play support or Apple directly (not Monkey).
• Explain that you want a refund for the Monkey subscription within the refund window.
• Provide your order number and cancellation date.
• Be honest: platforms reject frivolous refund requests. A genuine reason (e.g., "I didn't authorize this charge" or "The service did not work as described") increases your chances.

Stopee has seen users successfully recover charges this way, especially if they act within 14 days of the initial purchase.

When to escalate to CASE

If Monkey charges you without consent, refuses to cancel, or misrepresents the service, and both Monkey and the app store refuse to refund you, escalate to the Consumers Association of Singapore (CASE). CASE provides free mediation and can pressure Monkey to comply with consumer protection laws. Document everything: screenshots, emails, receipts, and the timeline of your cancellation attempts.

Common mistakes when cancelling monkey

Most cancellation problems stem from confusion rather than malice. We understand the frustration of getting stuck. Stopee has identified the pitfalls that trip up users most often.

Mistake 1: cancelling in the app instead of through the platform store

Monkey's app may have an in-app "Cancel subscription" button, but this often doesn't work or is buried. Always cancel through Google Play, Apple, or the Monkey website directly. App-based cancellation sometimes fails silently, leaving you charged.

Mistake 2: assuming cancellation is immediate

Cancellation stops future renewal but doesn't retroactively refund the current cycle. If you cancel on day 15 of a 30-day billing period, you lose 15 days of paid access. Plan your cancellation for right before renewal if you want to maximize value.

Mistake 3: not saving confirmation details

Screenshot your cancellation confirmation or email. If Monkey charges you again, you'll need proof that you cancelled. Stopee recommends saving the date, time, and confirmation code in a notes app or email to yourself.

Mistake 4: deleting the app without cancelling the subscription

Deleting the Monkey app does nothing to the subscription. Your billing continues in the background. You must actively cancel through Google Play, Apple, or the web before deleting the app.

Mistake 5: ignoring unrecognised charges

If you see a Monkey charge after cancellation, contact your bank or payment provider within 30 days to dispute it. Stopee knows this feels confrontational, but inaction allows the charge to stick. Most banks will reverse unauthorised recurring charges if you flag them promptly.

Before you cancel: should you really leave?

Cancellation is the right move if Monkey no longer serves you, but Stopee wants you to pause and consider whether a pause or downgrade might work better.

Reasons to stay or reconsider

• If you're on a trial or promotional rate, cancelling now may forfeit a discount you'll regret later.
• If you've invested time in building a profile, downgrading to free tier keeps your account intact.
• If you're cancelling over a single bad experience, a pause (if available) lets you return later without losing data.

Reasons to cancel now

• You've stopped using the app or no longer value the premium features.
• The subscription fees don't align with your budget anymore.
• You've found a better alternative that suits your needs.
• You're charged without authorisation or feel deceived by the service.

Stopee recommends making a clear decision before you initiate cancellation. Once you cancel, re-subscribing may reset any promotional rates you had, so think twice if you're wavering.

Cancellation checklist and next steps

Use this checklist to confirm you've cancelled properly and protect yourself against surprise charges.

Where to send cancellation disputes or escalations

If Monkey fails to honour your cancellation or charges you after you've cancelled, you have clear escalation paths. Stopee encourages you to exhaust these channels before giving up.

Direct contact with monkey

Monkey's primary cancellation and dispute contact address is typically found in their Terms of Service. For subscription cancellation or dispute notices, reach out directly to their support team. Provide your account details, cancellation date, and screenshots of your cancellation confirmation. Most companies respond to formal dispute letters within 7-14 days.

Contact your payment provider

If Monkey doesn't respond or refuses to refund, contact your bank, credit card company, or digital wallet provider. File a dispute for the unauthorized or unresolved charge. Provide them with your cancellation confirmation and your correspondence with Monkey. Your payment provider can reverse charges within 30-180 days (depending on the type of payment) and may refund you while they investigate.

Escalate to CASE (Consumers association of singapore)

If Monkey and your payment provider both fail to resolve the issue, file a complaint with CASE. CASE provides free conciliation and can compel Monkey to comply with Singapore's Consumer Protection (Fair Trading) Act. Visit case.org.sg or call +65 6100 0315 to file a complaint.

Small claims tribunal

For disputes under SGD 10,000, you can file a claim with Singapore's Small Claims Tribunal. Stopee recommends this only if the amount is substantial enough to justify the time, but it's a powerful tool if Monkey has charged you repeatedly or refused legitimate cancellation requests.

Final thoughts: you're in control

Cancelling a subscription should be simple, and increasingly, companies make it deliberately difficult. Stopee exists to cut through the confusion and help you reclaim your time and money. Monkey's cancellation process is straightforward once you know the right channel: use Google Play for Android, Apple Settings for iOS, or the Monkey website for web-based subscriptions. Cancel well before your renewal date, save your confirmation, and monitor your bank statement to confirm the charge stops.

You have consumer rights in Singapore, and you have platforms to escalate if Monkey doesn't play fair. Whether you're cancelling because you've moved on or because the service disappointed you, Stopee has helped thousands of consumers cancel subscriptions cleanly and recover money they thought was lost. Your budget is yours to control-take it back today.