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How to cancel monster (Foundit) in singapore: step-by-step guide and your rights

What is monster and why you might want to cancel

Monster, operating as Foundit in Singapore, is an online job search and recruitment platform that connects job seekers with employers across the region. The service offers free job listings alongside optional paid premium features designed to boost your visibility to recruiters and unlock advanced career support tools.

Many users sign up for premium subscriptions expecting faster job matches or enhanced resume visibility, only to find the service doesn't deliver the results they hoped for. If you've decided Monster isn't working for you, or if you've simply found a better job board, cancelling your account is straightforward-but you'll want to know your options and your rights before you take action. Stopee is here to walk you through the entire process.

Common reasons to cancel

You might want to cancel because you've landed a job and no longer need active job search tools. Others cancel because premium features feel overpriced relative to the results delivered, or because you've switched to a competitor platform that better suits your career goals. Some users discover that automatic renewal charges surprised them on billing statements. Whatever your reason, understanding the cancellation process helps you avoid unnecessary charges and regain control of your subscription.

Local context in singapore

Foundit operates in Singapore under the Consumer Protection (Fair Trading) Act, which protects you against unfair trading practices and requires businesses to be transparent about charges. However, Foundit does not publish a clear, publicly visible refund or cancellation policy on its Singapore-facing pages, which means you'll need to contact support directly to understand your specific options. Stopee recommends keeping records of all communications with their support team.

Your consumer rights in singapore under the consumer protection (Fair trading) act

Singapore's Consumer Protection (Fair Trading) Act gives you specific legal protections when dealing with digital services like Foundit.

What the law covers

The Act protects you against misleading or false representations about a service, unfair contract terms, and aggressive sales practices. If Foundit's marketing promised certain features or job matching rates that the service failed to deliver, you may have grounds to request a refund or cancellation without penalty. The law also requires that automatic renewal charges are clearly disclosed before you commit to a subscription.

Importantly, Singapore does not automatically grant a statutory 14-day cooling-off period for all digital services the way some other jurisdictions do. However, if you can demonstrate that the service was misrepresented, that charges were applied incorrectly, or that you were not given clear notice of renewal terms, you have leverage to escalate your complaint.

Your escalation pathway

If Foundit refuses to cancel your subscription or process a refund, you can escalate your complaint to the Consumers Association of Singapore (CASE) or file a dispute claim. CASE provides free mediation services and can pressure businesses to honour consumer rights. Start by documenting everything: screenshots of charges, emails, any promises made in marketing materials, and all correspondence with Foundit support. Stopee advises keeping this documentation safe-it becomes your evidence if escalation becomes necessary.

Cancellation methods: which route applies to you

Foundit lets you subscribe through three different channels, and each has its own cancellation process.

If you subscribed via the foundit website

When you purchase a premium subscription directly through Foundit's website (whether via credit card, debit card, or digital wallet), you're dealing with Foundit's own billing system. This method typically offers the clearest cancellation path because Foundit controls the entire transaction and can immediately process your cancellation request.

If you subscribed via the apple app store

App Store subscriptions are handled entirely by Apple, not by Foundit. Even though you access the service through the Monster or Foundit app, Apple controls your billing, renewal, and cancellation. This means you cannot cancel through the Foundit app itself-you must go through your Apple ID settings.

If you subscribed via google play store

Google Play subscriptions follow the same principle as Apple. Google controls your billing and renewal, and Foundit cannot directly cancel your subscription. You must manage the cancellation through your Google Play account, not through the app. This separation protects you because it gives you two independent ways to cancel: through Google, or by contacting Foundit directly to request they stop offering the subscription to your account.

How to cancel monster step-by-step

Follow the process that matches where you subscribed. Stopee recommends taking screenshots at each step to document your cancellation request.

Cancelling a website subscription

1. Log in to your Foundit or Monster account using your email and password.
   • Go to your account settings or profile dashboard.
   • Look for a "Billing", "Subscriptions", "Payment Methods", or "Premium" section.
2. Find the subscription management area.
   • This section should show your current plan, renewal date, and billing history.
   • If you cannot locate it, scroll to the bottom of the account settings page and look for a "Manage Subscriptions" or "Billing Information" link.
3. Locate the cancellation option.
   • Click "Cancel Subscription", "End Plan", or similar language.
   • Some services ask you why you're cancelling-this feedback is optional, but Stopee suggests skipping it to avoid pressure from retention offers.
4. Confirm the cancellation.
   • Review the confirmation screen, which should state your final billing date and when access to premium features ends.
   • Take a screenshot of the confirmation message.
5. If no self-service cancellation option exists, email jobseeker@foundit.sg.
   • Subject line: "Request to cancel premium subscription"
   • Include your account email, account username, subscription plan name, and the date you joined.
   • Request confirmation of cancellation in writing and ask when your final charge will occur.
   • Keep the confirmation email Foundit sends you.

Cancelling an apple app store subscription

1. Open the Apple App Store app on your iPhone, iPad, or Mac.
   • Do not open the Monster or Foundit app itself.
2. Tap your profile icon (top right corner of the App Store).
   • On Mac, click your name in the top-right corner of the App Store window.
3. Select "Subscriptions".
   • This shows all active subscriptions tied to your Apple ID.
4. Find "Monster" or "Foundit" in the list and tap it.
   • If you see multiple entries, choose the one with "Recurring" or the plan name you purchased.
5. Tap "Cancel Subscription" or "Edit Subscription".
   • Apple will ask you to confirm. Select "Confirm Cancellation".
6. Verify the cancellation.
   • Your subscription status should change to "Expires on [date]".
   • You will receive a confirmation email from Apple at your Apple ID email address.
   • Save this email-it proves cancellation if Foundit attempts to charge you again.

Warning: If you delete the Monster app without cancelling the subscription first, your subscription will continue to renew and you will be charged. Cancellation must happen in the App Store, not in the app settings.

Cancelling a google play store subscription

1. Open the Google Play Store app on your Android device.
   • Alternatively, visit play.google.com on a web browser and sign in with your Google account.
2. Tap your profile icon (top right) and select "Payments and subscriptions".
   • On the web version, click your profile icon and choose "Payments and subscriptions".
3. Select "Subscriptions".
   • This shows all active subscriptions linked to your Google Play account.
4. Tap "Monster" or "Foundit".
   • The subscription details page will open, showing your plan name, renewal date, and payment method.
5. Tap "Cancel subscription".
   • Google will ask for feedback about why you're cancelling-this is optional.
   • Confirm by tapping "Cancel subscription" again.
6. Check for confirmation.
   • You should see "Your subscription has been cancelled" or "Expires on [date]".
   • Google will send a confirmation email to your Google account email address.
   • Stopee recommends saving this confirmation.

Pro tip: If you use Google Play on multiple devices, all devices linked to the same Google account will lose access to the premium service once you cancel. If you share a family Google Play account, confirm with other family members before cancelling.

What happens after you cancel

Cancellation doesn't always mean immediate loss of access-understanding the timeline protects you from sudden surprises.

Access to premium features

After you successfully cancel, your access to premium features typically ends on your next billing date, not immediately. For example, if your subscription renews on 15 March, and you cancel on 10 March, you will retain premium access until 14 March at 11:59 PM. Some services allow immediate cancellation, but Foundit's standard practice is to honour your paid period through its end date.

Check your cancellation confirmation email carefully-it should state your exact "access ends on" date. If the confirmation says access ends immediately and you believe you've paid for the full month, contact jobseeker@foundit.sg immediately and ask for clarification.

Automatic renewal and future charges

Once you cancel successfully, automatic renewal should stop entirely. You should receive no further charges after your final billing date passes. However, systems sometimes fail. Monitor your credit or debit card statement for 30 days after your cancellation date. If Foundit charges you again after cancellation, contact your bank immediately and report the unauthorized charge. Then forward that report to Foundit as proof of the error.

Your account, profile, and data

Cancelling your subscription does not delete your account. Your profile, resume, job applications, and saved jobs remain in the system unless you explicitly request account deletion. This is actually useful because you can reactivate a premium subscription later if you change your mind-Foundit will restore your profile without re-entering information.

If you want to delete your entire account and all associated data, you must request this separately from cancellation. Email jobseeker@foundit.sg with the subject "Request for account deletion" and ask them to permanently remove your profile and resume from their servers. Request written confirmation once deletion is complete.

Refunds: what to expect and how to request one

Refund eligibility depends on whether you have valid grounds and how quickly you act.

Foundit's stated refund policy

Foundit does not publish a transparent, visible refund policy on its Singapore support pages. User reports and available information suggest Foundit typically does not offer refunds for premium subscriptions once they have been active. However, this does not mean you have no recourse-it means you must build your case using consumer law.

When you may qualify for a refund

You may have grounds for a refund in the following situations:

• Billing error or duplicate charge: If Foundit charged you twice for the same month, or charged you after you cancelled, request an immediate refund.
• Service not delivered: If you paid for premium features (such as "enhanced visibility to recruiters" or "guaranteed resume review") and Foundit failed to provide those features, you can argue the service was misrepresented.
• Misleading marketing: If Foundit's advertising promised specific job matches or recruiter contact rates and the service failed to deliver, the Consumer Protection Act may support a refund claim.
• Unauthorized charge: If someone other than you activated a subscription using your payment information without consent, you have grounds to dispute the charge with your bank and request a refund from Foundit.
• Payment processed incorrectly: If the amount charged differs from what was quoted at purchase, request a refund for the difference.

How to request a refund

1. Gather all evidence.
   • Screenshots of the subscription charge from your bank or app store account.
   • Emails or screenshots of Foundit's marketing promises about what the premium plan includes.
   • Your cancellation confirmation (if you've already cancelled).
   • Dates of all charges.
2. Email jobseeker@foundit.sg with your refund request.
   • Subject: "Refund request for premium subscription [your account email]"
   • Clearly state: the charge date, the amount, which plan you purchased, and why you believe you're entitled to a refund.
   • Attach or paste your evidence.
   • Request a response within 7 business days.
3. If jobseeker@foundit.sg does not respond within 7 days or denies your refund, escalate.
   • Email crhead@foundit.sg (complaints/resolution) with the subject "Escalation: Refund request [your account email]".
   • Include your original refund request, Foundit's response (or lack thereof), and why you believe their response was inadequate.
   • Request a decision within 14 days.
4. If crhead@foundit.sg does not resolve the matter, contact ceo@foundit.sg as your final escalation within Foundit.
   • State that you are escalating due to an unresolved complaint about a refund request and that you expect senior leadership attention.
   • Give Foundit 10 business days to respond.
5. If Foundit still refuses, escalate to an external authority.
   • File a complaint with the Consumers Association of Singapore (CASE) at case.org.sg or call them.
   • CASE will attempt mediation and can apply pressure on Foundit to refund you.
   • If mediation fails, you have the right to pursue a small claims tribunal or civil court claim for the refund amount.

Pro tip: If you used a credit card to pay, you also have the right to dispute the charge with your card issuer (your bank). This is called a chargeback. Ask your bank how to file a dispute and provide them with your refund request email and Foundit's response. Banks often rule in your favour if Foundit cannot prove the service was delivered as promised.

Monster (Foundit) plans and pricing

Pricing and plan details change frequently, and Stopee cannot guarantee current rates.

Where to find accurate pricing

Always check the official Foundit website or the Monster app directly before purchasing. Pricing varies depending on whether you subscribe monthly or annually, and Foundit occasionally runs promotional discounts. Do not rely on third-party websites or outdated summaries-visit the source directly.

Typical plan structure

Most job search platforms, including Foundit, offer a free tier (basic job search and profile visibility) and one or more premium tiers that unlock features like resume boost, recruiter contact, and priority visibility. Premium subscriptions typically renew monthly or annually. Verify the exact renewal cycle and amount before you buy.

Warning: Do not assume you know Foundit's current pricing from this guide. Visit the app or website directly before purchasing to confirm the exact amount you will be charged and the renewal frequency.

Common mistakes to avoid when cancelling

Cancellation seems straightforward, but small oversights can trap you in unwanted charges or confusion with customer support.

Deleting the app instead of cancelling the subscription

This is the most common and costly mistake. Removing the Monster or Foundit app from your phone does not cancel your subscription-your subscription will continue to renew automatically, and you will be charged even though you no longer see the app. You must cancel through your payment method (website, Apple ID, or Google Play) first, then delete the app if you wish.

Assuming immediate cancellation means no further charges

If your cancellation confirmation says "expires on [date]", you will be charged one more time on that date. That final charge is legitimate because you paid for access through that date. Only if Foundit charges you after the expiration date should you dispute it. Stopee advises reading cancellation confirmations carefully and noting the exact access end date.

Not keeping proof of cancellation

If Foundit charges you again after you cancel, you'll need proof that cancellation was successful. Take screenshots of the cancellation confirmation screen and save any confirmation emails from the app store or Foundit. Without this evidence, disputing an unauthorized charge with your bank becomes much harder.

Cancelling through the wrong channel

If you subscribed via the App Store, cancelling through the website will not work-you must cancel through the App Store. The same applies to Google Play. Using the wrong cancellation method wastes time and leaves your subscription active, resulting in unwanted charges.

Not checking your bank statement after cancellation

Even after a successful cancellation, system errors occasionally occur and unexpected charges appear. Monitor your statement for 30 to 45 days after your final billing date to catch any erroneous charges quickly. The sooner you report a mistake, the faster you can resolve it.

Cancellation checklist

Use this checklist to ensure you've completed every step correctly.

Contacting foundit for support

If self-service cancellation fails or you need help, use the correct email address for your situation.

Official contact addresses

Foundit operates in Singapore and maintains the following contact channels:

• General inquiries: info@foundit.sg
• Job seeker support and subscription issues: jobseeker@foundit.sg
• Complaints and escalations: crhead@foundit.sg
• Executive escalation (final internal step): ceo@foundit.sg

Pro tip: When you email any of these addresses, use a clear subject line, include your full account details (email, username, subscription plan), and keep your message concise. Attach screenshots or evidence of charges. Always request a written response and a reference number for tracking. Stopee recommends sending important emails from an email address you check regularly and avoiding generic or shared email accounts.

Registered office address

Foundit's registered address in Singapore, according to ACRA records and business directories, is:

Carpenter Street address: This is the official registered office for legal correspondence and formal complaints.

If Foundit does not respond to email within 10 business days, you may send formal written correspondence to this address. Keep a copy and send via registered mail (with proof of delivery) to establish a paper trail for regulatory complaints or small claims tribunal filings.

Resolve your cancellation with confidence

Cancelling a job search subscription should not feel stressful or complicated. Stopee has guided thousands of Singapore consumers through cancellations just like this one, and we know the process can be smooth when you follow the right steps and know your rights. Whether you're cancelling because you've landed your dream role or because Foundit simply wasn't the right fit, you now have a clear roadmap-and you understand exactly what consumer protections apply to you under Singapore law.

Document everything, use the correct cancellation method for your subscription type, and don't hesitate to escalate if Foundit refuses to honour your request. Your rights matter, and Stopee is here to empower you to claim them. If you run into problems, visit stopee.com for more guidance on cancelling other services and protecting your consumer rights across the digital economy.