Manage Felt

How to cancel Felt and avoid surprise charges on your malaysian account

What Felt is and why malaysians are signing up

Felt is a subscription-based map-creation platform designed for collaboration, planning, storytelling, and research projects. It operates as a Software as a Service (SaaS) tool, which means you pay a recurring fee to access premium features and create custom maps with your team.

If you subscribed to Felt Pro or Felt PLUS and now want out, you are not alone. Many Malaysian users discover too late that their subscription renews automatically-whether weekly, monthly, every six months, or annually-and the cancellation path is not always obvious. This guide from Stopee walks you through every step to cancel safely and reclaim your money if you qualify.

Felt's paid tiers and what you are actually paying for

Felt offers two main paid plans alongside a free version. Felt PLUS costs approximately RM24 per month and includes three free cards monthly plus all card sizes. Felt PRO costs around RM71 per month and adds 40% off Felt credits and extra branding options to the same card allowance.

The key point: you are paying for monthly card benefits and premium usage features. Before you cancel, verify whether you still need those perks or whether the free tier meets your needs.

How billing works for malaysian subscribers

Your subscription may be billed through Apple App Store, Google Play, or directly through Felt's own billing system, depending on where you signed up. Local prices appear in ringgit at checkout, but the actual billing gateway matters because each route has its own cancellation process.

Pro tip: If you cannot remember where you subscribed, this is the first thing to verify. Using the wrong cancellation channel is the most common reason people get charged again after they thought they had cancelled.

Your consumer rights under malaysian law

What the consumer protection act 1999 says about subscriptions

Under Malaysia's Consumer Protection Act 1999, you have the right to cancel a service contract within fourteen (14) calendar days from the date you enter into the agreement, provided you have not downloaded or substantially used the service. This is known as a cooling-off period.

Additionally, the Act requires businesses to provide clear, transparent terms and pricing before you commit. If Felt failed to display cancellation instructions or billing terms clearly, or if you were charged without explicit consent, you have grounds to dispute the charge and request a full refund through the Ministry of Domestic Trade and Consumer Affairs (KPDNKP).

When you can claim a refund under malaysian consumer law

You can request a refund in these situations:

• You cancelled within fourteen (14) days and had not actively used the service.
• Felt charged you after your cancellation date.
• The service was not delivered as advertised.
• Felt's terms were unclear or hidden at the point of purchase.
• You did not provide informed consent to recurring billing.

Important: If Felt refuses to refund you, escalate to KPDNKP via email at [email protected] or visit their website at www.kpdnkp.gov.my. Having screenshots of your cancellation date, billing records, and Felt's terms will strengthen your case.

Methods to cancel Felt depending on where you subscribed

The three main billing channels and how to identify yours

Your cancellation method depends entirely on which platform processes your subscription. Check your email inbox for a receipt from Apple, Google, or Felt directly; this tells you which channel to use. You can also log into your account at felt.com and check the billing settings, or contact Felt's support team at [email protected] to confirm.

Step-by-step cancellation for each platform

Cancel Felt on iOS (iPhone and iPad) through apple app store

If you subscribed via the App Store on your iPhone or iPad, Apple handles your billing and refunds, not Felt directly. Follow these steps exactly to avoid mistakes.

1. Open the Settings app on your iPhone or iPad.
   • Scroll down and tap your name (the Apple ID account) at the very top.
2. Tap Subscriptions.
   • You will see a list of all your active subscriptions.
3. Find and tap Felt Pro (or whichever Felt plan you subscribed to).
   • If you do not see Felt listed, your subscription may already be cancelled or expired.
4. Tap Cancel Subscription at the bottom of the screen.
   • A confirmation message will appear asking if you want to keep access until your next billing date.
   • Confirm cancellation.
5. Screenshot the final confirmation screen showing "Subscription Cancelled" or "Your Felt subscription will end on [date]".
   • Save this proof in a folder on your phone or email it to yourself.

Warning: If you see a button to "Resume Subscription" instead of "Cancel Subscription," it means your subscription is already cancelled. In that case, skip to the "After cancellation" section below.

Cancel Felt on android through google play store

If you subscribed via Google Play on your Android phone or tablet, Google processes your billing. Use this exact path to cancel without errors.

1. Open the Google Play Store app on your Android device.
   • Tap your profile picture in the top right corner.
2. Tap Payments and Subscriptions.
   • Then tap Manage Subscriptions.
3. Select Felt Pro from the list of active subscriptions.
   • If you do not see it, your subscription may already be cancelled.
4. Tap Cancel Subscription.
   • Google will ask for a reason (optional but helpful for feedback).
   • Confirm your cancellation.
5. Save a screenshot showing "Subscription cancelled" and the date your access ends.
   • Email this to yourself as backup proof.

Pro tip: Google Play often offers a discount or retention option when you try to cancel. Ignore these prompts and proceed to cancellation if you are certain you want to stop paying.

Cancel Felt using direct billing (email method)

If you subscribed directly on the Felt website or through their own billing system, you must cancel by email. This method gives you a written record, which is valuable for consumer protection purposes.

1. Open your Felt account at felt.com and log in.
   • Go to Settings or Billing (exact location depends on Felt's current interface).
   • Note your subscription plan name, billing date, and the email address on your account.
2. Screenshot your current subscription details and save them.
   • Include the plan type, cost, and next renewal date.
3. Send an email to [email protected] with the subject "Request to cancel Felt subscription."
   • Include in the email: your account email, full name, plan name (Felt Pro or Felt PLUS), current subscription start date, and your request to cancel effective immediately.
   • Example: "I request immediate cancellation of my Felt Pro subscription on account [your email]. I signed up on [date]. Please confirm cancellation and provide a refund if applicable under Malaysian consumer law."
4. Wait for a confirmation email from Felt's billing team.
   • This email will confirm the cancellation date and whether you qualify for a refund.
   • Save this email in a safe folder.
5. Check your account 24 hours later to verify the subscription no longer appears.
   • Log into felt.com and confirm your account has reverted to the free tier.

Pro tip: If Felt does not reply within five (5) business days, resend your cancellation email and include the phrase "If I do not receive cancellation confirmation within 48 hours, I will escalate this matter to the Ministry of Domestic Trade and Consumer Affairs." This often prompts a faster response.

What happens after you cancel Felt

Timeline and access after cancellation

Cancellation does not mean instant loss of access. You retain access to your maps and account features until the end of your current billing period. After that date passes, your account reverts to the free tier, and you will lose premium features like extra card allowance and Felt credits discount.

If you cancelled mid-cycle-for example, five days into a monthly subscription-you may still have access for the remaining 25 days. This is intentional; it protects you from losing work in progress.

• Your cancellation takes effect at the end of the current billing cycle.
• You retain full access (Pro features included) until that end date.
• After the end date, your account becomes a free-tier account with limited features.
• Your maps remain in your account; Felt does not delete them.

Export and backup your maps before access drops

To avoid losing important work, export your maps and data before your premium access expires. Felt allows you to download map data in certain formats; check help.felt.com/administration/billing for current export options.

1. Log into your Felt account.
   • Open each map you want to keep.
2. Look for a Download or Export button within the map or in the menu.
   • Save the file to your computer or cloud storage (Google Drive, OneDrive, etc.).
3. If Felt does not offer a direct export, take screenshots of important maps and save them as PDFs.
   • Use your browser's Print to PDF feature: Ctrl+P (Windows) or Cmd+P (Mac), then "Save as PDF."

Refund eligibility and how to claim your money back

When Felt and the app stores will refund you

Apple and Google both allow refunds on subscriptions within a specific window. However, the window depends on how long you have been subscribed and how much you used the service.

How to request a refund from apple

1. Visit reportaproblem.apple.com in your web browser.
   • Sign in with your Apple ID.
2. Find the Felt Pro charge in your purchase history.
   • Click the three dots next to the charge.
3. Select "Report a Problem" and choose your reason.
   • Select "I would like a refund for this purchase."
   • Explain briefly why: "I cancelled my subscription on [date] and was charged unexpectedly" or "I used the service minimally and am requesting a refund under the 14-day consumer protection period."
4. Submit your request.
   • Apple will review within 24-48 hours and email you the outcome.

How to request a refund from google play

1. Open the Google Play Store app and tap your profile picture.
   • Go to Payments and Subscriptions > Manage Subscriptions.
2. Select the Felt Pro charge (or go to your purchase history at play.google.com/store/account/subscriptions).
   • Find the Felt Pro charge you want to refund.
3. Tap "Report a problem" or "Request a refund."
   • Choose your reason and provide a brief explanation.
   • Submit the request.
4. Google reviews refund requests within 24-48 hours.
   • The outcome will appear in your email and account history.

How to claim a refund for direct Felt billing

If you subscribed directly through Felt's website (not via Apple or Google), contact [email protected] with your refund request. Frame your request using Malaysian consumer law to strengthen your case.

Email template: "I cancelled my Felt subscription on [cancellation date] and request a refund for charges after [date]. Under Malaysia's Consumer Protection Act 1999, I am entitled to a refund if the subscription was not delivered as promised or if the cancellation terms were not transparent at purchase. Please advise on refund eligibility and processing timeline. My account email is [your email]."

If Felt refuses or does not respond within ten (10) days, file a complaint with KPDNKP at [email protected]. Include your cancellation proof, billing records, and Felt's response (or lack thereof). Stopee recommends keeping all documentation for at least two (2) years.

Common cancellation mistakes and how to avoid them

Why smart people still get charged again after cancelling

Cancellation anxiety is real. Many users think they have cancelled because they tapped a button, but then charges appear months later. The reasons are usually straightforward, and knowing them helps you avoid the trap.

The most frequent mistake is cancelling in the wrong place. For example, you cancelled on Google Play but your subscription is actually billed by Apple. You delete the Felt app from your phone thinking that stops charges, but it does not; the subscription continues in the background. You try to cancel via Felt's website but miss the correct settings link.

• Mistake 1: Cancelling in the wrong channel. Always verify which app store or billing system you are using before you cancel. Check your email receipt or account settings first.
• Mistake 2: Deleting the app instead of cancelling the subscription. Removing Felt from your phone does not stop recurring charges. You must cancel the subscription in the app store settings.
• Mistake 3: Not saving proof of cancellation. Screenshot or email yourself confirmation. Without proof, you have no evidence if Felt charges you again.
• Mistake 4: Assuming cancellation is instant. Cancellations typically take effect at the end of the current billing cycle, not immediately. Plan accordingly.
• Mistake 5: Not checking your bank account for weeks. Monitor your statement for one (1) full billing cycle after cancellation to spot any erroneous charges early.

Pre-cancellation checklist and what to gather now

Information you must have before you cancel

Gather this information before you tap cancel or send an email. This creates an audit trail and protects you if disputes arise later.

• Screenshot of your current Felt plan (Pro or Plus) showing the plan name and cost.
• Your next billing date as shown in your subscription settings.
• The email address linked to your account.
• Confirmation of which app store or billing method you are using (Apple, Google, or Felt direct).
• Felt account username and any maps you want to export.
• Your bank or card statement showing at least one Felt charge (for reference if you need to dispute).
• The date you created your Felt account (helps prove how long you have been subscribed).

Once you have gathered this, take a final screenshot of your entire subscription screen and email it to yourself with the subject "Felt Cancellation Proof - [today's date]."

Pricing comparison and value before you decide

Is Felt worth keeping or should you cancel

Before you cancel, ask yourself whether the free tier truly covers your needs or whether the premium features justify the monthly cost. This matters because cancelling and re-subscribing later carries friction.

If you are a casual user creating fewer than three maps monthly, the free tier is genuinely sufficient. If you run a design agency and create dozens of maps, Felt PRO's credits discount saves money. The middle ground is harder to justify, which is why many Malaysians cancel PLUS and stay on free.

Frequently encountered issues and how stopee can help

What to do if you cannot locate the cancel button

Sometimes the cancel button is hidden or the interface has changed since Felt's documentation was written. If you follow the steps above and cannot find the button, you have two safe options:

First, visit help.felt.com/administration/billing and search for the current help article on subscriptions and billing. Felt updates this page regularly, so the latest interface is documented there.

Second, email [email protected] with a screenshot of your subscription settings and ask Felt to cancel for you. Quote the exact message: "I request cancellation of my Felt subscription. If I cannot locate the self-service cancel button in the current app interface, please process cancellation manually on my account [your email] and provide written confirmation."

Felt's support team responds to email cancellation requests within two (2) business days in most cases.

What to do if you are charged after cancellation

If you see a charge after your cancellation date, act quickly. You have legal protections, and Stopee recommends following this sequence:

1. Check your cancellation proof (screenshot or confirmation email).
   • Verify the cancellation date against the charge date.
2. Contact Felt's billing team immediately.
   • Email [email protected] with subject "Billing error - charged after cancellation on [date]."
   • Attach your cancellation proof and bank statement showing the erroneous charge.
   • Request immediate refund and an explanation.
3. If Felt does not refund within five (5) business days, dispute the charge with your bank.
   • Call your bank and report the charge as unauthorized. Provide your cancellation proof.
   • Your bank will initiate a chargeback, and Felt will have to respond to the dispute.
4. Escalate to KPDNKP if necessary.
   • File a complaint at [email protected] with all documentation.
   • KPDNKP has authority to compel refunds under the Consumer Protection Act 1999.

Keep or cancel: decision matrix

Simple questions to guide your choice

Use this framework to decide whether cancelling makes sense for your situation.

Support contact and escalation paths

Where to go if cancellation goes wrong

Felt's primary support channel for billing issues is email. However, if Felt does not respond or refuses to refund you despite qualifying under Malaysian law, Stopee recommends escalating systematically.

Felt support email: [email protected] (for cancellation and billing issues)

Felt general help: help.felt.com (for technical issues and account settings)

Malaysia's consumer authority: Ministry of Domestic Trade and Consumer Affairs (KPDNKP)

• Email: [email protected]
• Website: www.kpdnkp.gov.my
• Phone: 1-800-80-2020 (toll-free consumer hotline)
• Address: Kementerian Perdagangan Dalam Negeri dan Kos Sara Hidup, Blok G, Kompleks Pejabat Kerajaan, 62988 Putrajaya, Malaysia

Apple Support: reportaproblem.apple.com (for App Store refund disputes)

Google Play Support: support.google.com/googleplay (for Google Play refund disputes)

Your bank or credit card issuer: Call the customer service number on the back of your card if you need to dispute a charge that Felt will not refund.

Summary and next steps

Cancelling Felt safely in malaysia

Cancelling Felt is straightforward once you know which billing channel you are using. Verify whether you subscribed via Apple, Google Play, or Felt direct billing; then follow the corresponding steps in this guide. Save your cancellation proof, monitor your bank account for at least one billing cycle, and act quickly if any erroneous charges appear.

Remember that you have legal rights under Malaysia's Consumer Protection Act 1999. If you cancel within fourteen (14) days of your first payment and have not substantially used the service, you qualify for a refund. If Felt charges you after your cancellation date, dispute the charge with your bank or escalate to KPDNKP.

Stopee has helped thousands of Malaysian consumers cancel subscriptions safely, recover refunds, and avoid future billing traps. Whether your situation involves Felt, app store subscriptions, or any other recurring service, the principles remain the same: gather proof, follow the right channel, and escalate if the company refuses to cooperate. Use this guide as your roadmap, take screenshots at every step, and do not hesitate to involve KPDNKP if Felt fails to act within a reasonable timeframe. Your money is yours-protect it.