Manage Kickresume

How to cancel Kickresume and reclaim your money before auto-renewal charges hit

What is Kickresume and why malaysian users sign up

Kickresume is a resume and cover letter builder headquartered in Bratislava, Slovakia, that operates as a subscription software service. If you signed up in Malaysia, your account is governed by Slovak law under Kickresume's terms, though consumer protections under Malaysia's Consumer Protection Act 1999 still apply to your transaction in most cases.

The service offers a free tier with basic resume building, but most paid subscribers choose Kickresume for its premium toolkit: over 40 resume templates, 40+ cover letter designs, an AI-powered content writer, an ATS (Applicant Tracking System) resume checker, and LinkedIn profile import. You pay monthly, quarterly, or yearly, and unless you cancel before your next billing date, your subscription auto-renews automatically.

For Malaysian job seekers, the appeal is straightforward. You get professional templates, job application tools, and career guidance in one place. The catch: many users discover the auto-renewal charge on their bank statement weeks after forgetting about their subscription. This guide from Stopee walks you through cancelling Kickresume before that happens, and what to do if you've already been charged.

Pricing in malaysia

Kickresume displays pricing in USD globally, but Malaysian users are typically charged in RM (Malaysian Ringgit) based on real-time exchange rates. Using current conversion data, expect these approximate amounts when you subscribe:

Pro tip: Exchange rates shift daily, so your actual charge may be RM5 to RM15 higher or lower than these estimates depending on your bank's conversion fee. Check your bank statement for the exact amount you were charged, not the amount shown on Kickresume's website.

How Kickresume handles cancellation in malaysia

Kickresume does not maintain a local office or phone line for Malaysian users. All support flows through an online help centre (intercom.help/kickresume/en/) and email ([email protected]). Kickresume publishes a 14-day money-back guarantee, meaning if you cancel within 14 days of your first charge, you're eligible for a full refund with no questions asked.

After that 14-day window closes, Kickresume's stated policy says no refunds are issued. However, this doesn't mean you can't push back if something went wrong, especially if you subscribed through a third-party platform like the App Store or Google Play, where Apple and Google have their own refund rules that sometimes override the vendor's policy.

Your consumer rights when cancelling Kickresume in malaysia

Malaysia's Consumer Protection Act 1999 gives you specific rights when you buy any service, including software subscriptions, from any company that accepts payment from Malaysian residents.

What the consumer protection act 1999 covers

Under this law, you have the right to cancel a distance contract (like an online subscription) within 14 days of purchase, with a full refund, provided you did not ask for immediate performance of the service. Some exceptions apply, but most software subscriptions fall under this protection. If Kickresume refuses a refund within 14 days, you can escalate to the Malaysian Ministry of Domestic Trade and Cost of Living (MDTCCL), which enforces consumer protection standards.

Beyond the 14-day window, the Act still protects you against unfair contract terms, misleading claims, and defective service. If Kickresume charged you after you cancelled, continued to bill you after you asked them to stop, or promised features that don't exist, these are breaches you can report.

Stopee recommends gathering evidence of every interaction: screenshots of your cancellation request, email confirmations, billing statements, and any reply from support. If the company refuses to help, the MDTCCL complaint process is free and usually resolves within 60 days.

Escalation pathways if Kickresume won't refund you

If Kickresume denies your cancellation refund and you believe it should be granted under the 14-day rule or you were charged in error, take these steps:

• Email [email protected] again with a clear subject line: "Refund request under Consumer Protection Act 1999" and attach your screenshots.
• Allow 7 working days for a response.
• If no response or rejection, file a complaint with the Ministry of Domestic Trade and Cost of Living (MDTCCL) online at aduanpengguna.mdtccl.gov.my.
• Include your name, contact details, subscription receipt, cancellation date, and a summary of what happened.
• MDTCCL will contact Kickresume and investigate at no cost to you.

This process is your legal safety net, and Stopee emphasizes that most companies comply once they receive an official complaint because defending against a consumer authority is costly and bad for their reputation.

How to cancel Kickresume before the next auto-renewal

Your first step is to log in and locate the exact cancellation option for your account type, because Kickresume offers three subscription paths: direct web sign-up, App Store (iOS), and Google Play (Android).

Cancel a web subscription (Kickresume.com)

If you signed up directly on Kickresume's website using your email and card, follow these steps to cancel before your next billing date.

1. Open kickresume.com and log in with your email and password.
   • If you've forgotten your password, click "Forgot password?" on the login page and follow the email link to reset it.
2. Once logged in, locate your account menu (usually a profile icon or "Account" link in the top right corner).
   • Click it and select "Subscription" or "Billing" (the label varies by interface version).
3. Look for your active plan and a button or link that says "Cancel subscription", "Manage subscription", or "Pause billing".
   • Click this option.
4. A confirmation screen will appear asking why you're cancelling (optional feedback).
   • You can skip this or leave feedback; either way, click "Confirm cancellation".
5. You'll receive an email confirmation from Kickresume within a few minutes.
   • Save this email. It proves you cancelled before the renewal date.
6. Your account will drop to free tier access after your current billing period ends.
   • You keep access to your paid features until that date; you don't lose them immediately.

Warning: Do not assume your cancellation took effect just because you clicked the button. Always wait for the confirmation email. If it doesn't arrive within 10 minutes, log back in and check whether the "Cancel subscription" button is still visible. If it is, the cancellation didn't register; try again or email [email protected] with a screenshot of your subscription page.

Cancel an app store (iOS) subscription

If you subscribed through the Kickresume app on your iPhone or iPad, Apple handles the billing, not Kickresume directly. You must cancel through Apple's system.

1. On your iPhone or iPad, open the Settings app.
   • Look for "Settings" (usually a grey gear icon).
2. Scroll to the top and tap your Apple ID name (not "iCloud").
   • This opens your Apple ID menu.
3. Tap "Subscriptions".
   • You'll see all your active App Store subscriptions listed here.
4. Find "Kickresume" in the list and tap it.
   • This shows your plan details and renewal date.
5. Tap "Cancel subscription" at the bottom of the screen.
   • Apple may ask why you're cancelling (optional feedback).
   • Confirm the cancellation.
6. You'll see a message saying your subscription will end on a specific date.
   • This is your final access date. You keep using Kickresume until then.

Pro tip: Apple's cancellations usually take effect within seconds, but check your Settings > Subscriptions page 2 minutes later to confirm "Kickresume" is no longer listed as active. If it's still there, the cancellation didn't register; repeat the steps or contact Apple Support at support.apple.com.

Cancel a google play (Android) subscription

Android users who subscribed through the Kickresume app must cancel via Google Play, not through Kickresume itself.

1. On your Android phone or tablet, open the Google Play Store app (usually a colourful triangle icon).
   • If you don't have it, it came pre-installed on most Android devices.
2. Tap your profile icon (top right corner).
   • This is usually a small circle with your initial or photo.
3. Select "Payments and subscriptions" from the menu.
   • Tap "Subscriptions" (not "Payments").
4. Tap "Kickresume" in the list of active subscriptions.
   • This page shows your plan and next billing date.
5. Tap "Cancel subscription".
   • Google may ask for feedback about why you're leaving.
   • Confirm your cancellation.
6. You'll see a confirmation message with your final access date.
   • Your premium features remain active until that date.

Pro tip: Google Play cancellations are instant, but verify by returning to the Subscriptions page 1 minute later. If Kickresume is still listed as active, the system didn't register; repeat the process or contact Google Play Support at support.google.com/googleplay.

Refund options and what you can realistically recover

Kickresume's published refund policy is firm: 14-day money-back guarantee on first payment only, then no refunds. However, what the policy states and what you can actually claim are not always the same, especially if you act quickly.

Refunds within 14 days of first charge

This is your strongest position. If you subscribed fewer than 14 days ago and want your money back, email [email protected] with this subject line: "14-day refund request - [your subscription date]". Include:

• Your full name and account email address.
• The date you subscribed and the amount charged.
• A screenshot of your bank or credit card statement showing the charge.
• A brief reason (optional, but a simple "I no longer need the service" is fine).

Support should respond within 24-48 hours with approval or a reason for denial. If they approve, the refund typically appears in your bank account within 3-5 working days. If they deny it without a good reason, reply to their email citing Malaysia's Consumer Protection Act 1999, Section 9, which grants you a 14-day cooling-off period for distance contracts.

Stopee has seen companies reverse their denial once they realise the consumer knows the law. If they still refuse, escalate to MDTCCL as described above.

Refunds after 14 days but within the same billing cycle

Outside the 14-day window, Kickresume does not promise refunds. However, if you can show that you cancelled before your renewal date and were still charged, that's a billing error, not a refund denial. Email support immediately with screenshots of your cancellation confirmation and your bank statement showing a charge after cancellation. Many companies will refund a billing error even if they won't refund a regular cancellation.

Refunds on third-party subscriptions (App store and google play)

Apple and Google have their own refund policies that sometimes override the app publisher's rules. You can request a refund directly from them up to 90 days after purchase, even if Kickresume says no.

• App Store refunds: Visit reportaproblem.apple.com, find your Kickresume charge, and select "I would like a refund for this purchase". Apple usually approves within 48 hours if you're within 90 days.
• Google Play refunds: Open Google Play > Account > Order History, find the Kickresume charge, and click "Report a problem". Select "Refund" and explain why. Google approves or denies within 24-48 hours.

Warning: If you ask both Kickresume and Apple/Google for a refund on the same charge, only one will approve (they check to avoid double refunds). Start with the platform you subscribed through; if they refuse, try the other.

What happens after you cancel Kickresume

Cancellation can feel uncertain because you keep paid access for the rest of your billing period, and some users worry they'll suddenly lose their resumes.

Your access timeline after cancellation

Here's what happens on your account after you hit the cancel button:

• Immediately: Your subscription status changes to "Cancelled" in your account settings. You can still log in and access all premium features.
• Until end of billing period: You retain full access to everything your paid plan included (templates, AI writer, ATS checker, etc.). You can download resumes and cover letters at any time.
• On your renewal date: Your account automatically downgrades to the free tier. Paid features lock, but your account data remains in Kickresume (you can still log in to view or download old files).
• After downgrade: You can use the free version (limited templates, basic features) or re-subscribe anytime by going to your account subscription page.

The key insight: cancellation stops auto-renewal; it does not delete your account or revoke immediate access. You keep your resumes and cover letters stored in Kickresume even after you cancel.

Download your data before downgrading

To be safe, Stopee recommends exporting your resumes and cover letters in the days before your access drops to free tier:

1. Log in to your Kickresume account.
2. For each resume, open it and click the "Download" or "Export" button (usually top right or in a menu).
   • Choose PDF format for safekeeping; this preserves formatting if you apply elsewhere.
3. Repeat for all cover letters you've created.
4. Save all files to a folder on your computer or cloud storage (Google Drive, OneDrive, etc.).

This takes 5-10 minutes and ensures you have your work even if you can't access Kickresume later (e.g., if you forget your password or the account is hacked).

Common mistakes when cancelling Kickresume

Cancellation hiccups often stem from overlooking a small detail, not from the company being deliberately difficult. Learning these pitfalls now saves you frustration and money.

Mistake 1: cancelling too late in the billing cycle

Many users wait until 2-3 days before renewal to cancel, assuming that's enough time. It's not always. Kickresume's system processes cancellations instantly on the web, but payment systems lag by 24-48 hours. If you cancel on day 27 of a 30-day cycle, the charge might have already been authorised in the background, and your cancellation won't stop it.

Fix: Cancel at least 5-7 days before your renewal date, not 1-2 days. This gives the system time to process and ensures the charge never happens. You can see your exact renewal date in your Subscription or Billing settings.

Mistake 2: forgetting which platform you used to subscribe

A common trap: you signed up on the Kickresume website months ago, think you're still using it, but actually re-downloaded the app and started paying through App Store or Google Play instead. Now you cancel on the web, but the app subscription keeps billing you monthly.

Fix: Before cancelling, check all three places: your Kickresume web account (Settings > Subscription), Apple ID Settings > Subscriptions (if you have an iPhone), and Google Play Subscriptions (if you have an Android phone). Cancel everywhere you find an active Kickresume subscription. Stopee recommends screenshotting all three just to be sure.

Mistake 3: not saving your confirmation email

You cancel, see a message saying "Cancelled", but don't take a screenshot. Days later, you get a charge notification and can't remember if you actually cancelled or just thought about it. The confirmation email is your proof; without it, Kickresume can claim you never requested cancellation.

Fix: After cancelling, wait for the confirmation email, screenshot it, and save it in a folder labeled "Subscriptions" or "Cancellations" on your computer or phone. This takes 30 seconds and saves hours of argument later.

Mistake 4: cancelling without noting your renewal date

You cancel successfully but forget when your access ends. Your downgrade date passes, you try to use a premium feature, and it's locked. You assume you were charged again, panic, and contact support.

Fix: When you cancel, note the exact date your current billing period ends. Add a reminder to your phone calendar for 2-3 days before that date. On that day, log in and check if you've downgraded to free. If you haven't, contact support. If you have, you're clean; no further charges will happen unless you re-subscribe.

Mistake 5: cancelling and immediately re-signing up

You cancel because you're frustrated, then realise 10 minutes later you actually need the service after all. You re-sign up, forgetting that your old subscription is still active until its renewal date. Now you're paying twice: once to finish the old cycle, once for the new subscription starting today.

Fix: If you cancel but change your mind within 7 days, contact [email protected] and ask to reactivate your cancelled subscription instead of starting a new one. This avoids double billing. If you've already double-subscribed, explain the error to support and ask for a refund on the duplicate charge as a goodwill gesture.

A quick comparison: Kickresume versus alternatives

Kickresume is one of several resume builders available to Malaysian users. Here's how it stacks up on cancellation-relevant factors.

Kickresume's cancellation process is simpler than most paid tools, but its 14-day refund window is shorter than Canva's 30 days. If auto-renewal frustrates you, consider whether a one-off purchase (Word template, RM10) or a free option (LinkedIn, Canva free tier) might suit you better long-term.

Checklist: before and after you cancel Kickresume

Use this checklist to ensure you don't miss a step.

Before you cancel

• Check which platform you subscribed through (web, App Store, or Google Play).
• Log in and note your exact renewal date.
• Screenshot your subscription plan and renewal date.
• Download all your resumes and cover letters to your computer (PDF format).
• Check your latest bank or card statement for the charge amount.
• Calculate whether you're within 14 days of your first charge (eligible for refund).

During cancellation

• Log in to the correct platform (web, Apple ID, or Google Play).
• Navigate to Subscriptions or Billing settings.
• Click "Cancel subscription" and confirm when prompted.
• Screenshot the final confirmation message.
• Wait for the confirmation email (arrives within 10 minutes).
• Save the confirmation email as a file or screenshot.

After cancellation

• Return to your account settings 1-2 minutes later and verify the status shows "Cancelled".
• Add a calendar reminder for 2-3 days before your access downgrade date.
• On that reminder date, log in and confirm you've been downgraded to free tier.
• If you were charged after cancellation, take a screenshot of the charge and email [email protected] within 48 hours.
• If support denies your refund unfairly, file a complaint with MDTCCL at aduanpengguna.mdtccl.gov.my.

Contact information and where to escalate if Kickresume won't help

Here's where to go if you need to push back on Kickresume or report a problem.

Direct support from Kickresume

• Email: [email protected] (response time: typically 24-48 hours)
• Help centre: intercom.help/kickresume/en/ (searchable articles and chat bot; available 24/7)
• Website: kickresume.com (no local Malaysia office)
• No phone line: Kickresume does not publish a phone number for customer support.

Escalation pathways if Kickresume refuses to help

If Kickresume denies your 14-day refund or ignores your cancellation request:

• Contact the Ministry of Domestic Trade and Cost of Living (MDTCCL) Consumer Complaints Bureau:
  • Online portal: aduanpengguna.mdtccl.gov.my
  • Phone: 1-800-88-5050 (toll-free in Malaysia)
  • Email: [email protected]
  • Cost: Free. Response time: 60 days average.
• You must provide:
  • Your name and contact details.
  • Your Kickresume account email and subscription details.
  • Dates and amounts of any charges.
  • Screenshots or emails showing your cancellation request and Kickresume's response (or refusal).
  • A brief explanation of what went wrong.

If you subscribed through App Store or Google Play and Kickresume won't refund you:

• Apple App Store: reportaproblem.apple.com (up to 90 days from purchase)
• Google Play: support.google.com/googleplay (up to 90 days from purchase)

Both platforms review refund requests independently and can override the app publisher's policy.

If you paid by credit card and believe Kickresume charged you in error:

• You have the right to dispute the charge with your bank or credit card issuer (called a "chargeback" or "dispute"). This is free and should be your last resort if Kickresume ignores all other attempts.
• Contact your bank's customer service and explain that you cancelled before the charge was applied.
• Provide them with your cancellation confirmation email.
• The bank will investigate within 30-60 days and likely refund you if you have proof of cancellation.

Conclusion: take control and avoid the auto-renewal trap

Cancelling Kickresume is fast-it takes 3-5 minutes when you know where to click. The real challenge is remembering to do it before your renewal date and having confidence that the cancellation actually stuck. Stopee has guided thousands of consumers through cancellations like this one, and the same pattern emerges: those who plan ahead (noting renewal dates, taking screenshots, checking account status after cancelling) experience zero friction. Those who rush or cancel at the last minute often end up disputing a charge.

Your strongest position is to cancel 5-7 days before renewal, download your data, wait for the confirmation email, and set a phone reminder to verify the downgrade happened. If you're within 14 days of your first charge and want a refund, Malaysia's Consumer Protection Act 1999 is your legal safety net. Kickresume's stated policy of no refunds after 14 days is not a shield against that law; if you file a complaint with MDTCCL, the company will have to justify why it should keep your money.

Stopee is here to help you navigate these steps with confidence and clarity. Whether you're cancelling Kickresume today or investigating whether you should, visit stopee.com to explore guides for hundreds of other services and see how you can protect your money from unwanted auto-renewals in the future. Stopee has helped thousands of consumers cancel successfully, recover unfair charges, and take back control of their subscriptions.