Manage Kickresume

How to cancel kickresume and secure your refund in new zealand

What is kickresume

Kickresume is an online resume and cover letter builder designed to help you create professional documents quickly. Built on AI technology and resume optimization tools, the platform simplifies job application preparation so you can focus on landing interviews rather than formatting.

Core features and what you get

The service offers resume and cover letter templates, an AI Writer tool, an ATS Resume Checker to ensure your document passes automated screening, and LinkedIn import functionality. You can also build a personal website to showcase your work. Plans range from a Free tier to Premium subscriptions billed monthly, quarterly, or annually.

Why you might cancel kickresume

You might decide to cancel for several honest reasons. Perhaps you've landed a job and no longer need resume help, found a competing tool that fits your workflow better, or simply want to pause your subscription to save money while you're between job searches.

Common reasons to stop your subscription

• You've completed your job applications and secured a role
• The AI writing features don't match your expectations or writing style
• You prefer a different resume builder with more template variety
• Subscription costs add up when combined with other job-search tools
• You want to use free alternatives during a career break

Whatever your reason, Stopee is here to guide you through the cancellation process step by step so you avoid common traps and understand your rights as a New Zealand consumer.

Understanding kickresume pricing in new zealand

Kickresume operates from Slovakia and charges in USD, so your exact NZD cost depends on the current exchange rate applied by your payment provider. Below is a current pricing snapshot to help you evaluate whether the service justifies its cost.

Plan comparison and costs

Pro tip: Exchange rates fluctuate daily. If you're considering cancellation, check your last invoice to see the exact NZD amount you were charged, then compare it to competitor pricing in your local currency.

How to cancel kickresume step by step

Cancelling your Kickresume subscription is straightforward when you follow the official process. We recommend using the website method first, as it's faster and leaves an automatic digital record for your protection.

Cancel via your account settings (fastest method)

1. Visit kickresume.com and sign in with your email and password
   • If you've forgotten your login, use the "Forgot password?" link on the sign-in page
2. Navigate to your Account Settings (usually a gear icon or "Settings" in the top menu)
   • Look for a "Subscriptions & Billing" or "Billing" section
3. Locate your active subscription and click the "Cancel" or "Manage subscription" button
   • You may see a retention offer or discount - review it, but do not feel pressured to accept
4. Confirm your cancellation when prompted
   • Kickresume will stop charging you after your current billing period ends
5. Take a screenshot of the cancellation confirmation page
   • Save this image to your device or email it to yourself as proof
6. Check your email for a cancellation confirmation from Kickresume within 24 hours
   • If you don't receive one, contact support (see next section)

Cancel via support email (if website method fails)

Warning: Only use this method if you cannot cancel through your account settings. Support responses can take 3-5 business days, which is why the website method is faster.

1. Sign in to your Kickresume account and look for a "Help" or "Contact Support" link (usually in the account menu or footer)
   • Alternatively, search for Kickresume's contact page on their website
2. Send an email to support stating: "I wish to cancel my Kickresume subscription effective immediately" and include:
   • Your full name
   • The email address linked to your Kickresume account
   • Your subscription plan (Premium Monthly, Quarterly, or Yearly)
   • The date you started the current billing cycle
3. Save a copy of your sent email and any support response
   • These documents are your proof if a dispute arises later
4. Wait for a confirmation reply from Kickresume support (typically within 5 business days)
   • They will confirm your cancellation and specify the date your subscription ends

Stopee recommends the email method only as a backup. If you're unsure whether your website cancellation worked, contact support to confirm before the next billing date.

What happens to your account after cancellation

Cancelling your subscription does not immediately delete your account or documents. Understanding what you keep and what you lose helps you plan your next steps.

Your access and data post-cancellation

After you cancel, Kickresume typically allows you to keep access to your account and all documents you've created until the end of your current paid billing period. Once that period expires, you revert to the Free plan. This means you lose access to Premium features like the AI Writer and ATS Checker, but your resume and cover letter files remain downloadable.

Pro tip: Before your cancellation takes effect, download all your resume and cover letter files to your computer as PDFs or Word documents. This ensures you have permanent copies even if Kickresume's platform changes or your account is suspended.

Deleting your account entirely

If you want to remove your account completely rather than just cancel the subscription, you must contact Kickresume support separately. Account deletion is not the same as subscription cancellation. Check your Account Settings for a "Delete account" or "Privacy" section, or email support to request permanent data removal. Keep in mind that once deleted, you cannot recover your account or documents.

Can you get a refund from kickresume

Refund eligibility depends on when you cancel and the specific circumstances. New Zealand law gives you certain protections, and Kickresume also offers limited guarantees.

Kickresume's official refund policy

Kickresume's terms state that subscriptions are non-refundable for unused time after cancellation. However, new subscribers are eligible for a one-time, 14-day money-back guarantee. If you cancel your Premium subscription within 14 days of signing up, you can request a full refund of your subscription charge.

Warning: This guarantee applies only to new accounts and only once. If you upgrade from Free to Premium, the 14-day clock starts from the date you upgrade, not from account creation.

Refund request process

1. Contact Kickresume support via email or the contact form within 14 days of your subscription purchase
   • State: "I would like to request a refund under Kickresume's 14-day money-back guarantee"
2. Include your purchase date, order ID (if available), and the amount charged
   • This information appears on your invoice or payment receipt
3. Explain briefly why the service didn't meet your expectations (optional but helpful)
   • Honest feedback increases the chance of a sympathetic response
4. Wait for Kickresume's response (5-7 business days)
   • If approved, they will process your refund to your original payment method within 7-10 business days

When you might get a refund outside the 14-day window

If Kickresume fails to deliver the service as described, charges you incorrectly, or locks you out of your account without cause, you have consumer rights under New Zealand law. Stopee always recommends trying the friendly support route first, but escalation is your right if the company refuses.

Your consumer rights and protections in new zealand

As a New Zealand consumer, you have statutory protections that apply to all digital services, including subscription software like Kickresume.

Consumer guarantees act protections

The Consumer Guarantees Act (CGA) requires that services be provided with reasonable care and skill, and that they match any description given by the seller. If Kickresume's AI Writer doesn't work, the ATS Checker is inaccurate, or the service is unavailable, you have the right to demand it be fixed or receive a refund.

The Fair Trading Act also protects you from misleading claims. If Kickresume advertises features you cannot access or misrepresents what the Premium plan includes, that is a breach you can report.

How consumer law applies to your subscription

• If Premium features are unavailable for extended periods without explanation, you can request a proportionate refund for that downtime
• If Kickresume suddenly removes a core feature you paid for, the CGA may entitle you to compensation
• Unfair contract terms (such as refusing all refunds regardless of circumstances) may not be enforceable under NZ law

Pro tip: Keep screenshots and email records of any service issues. If you need to escalate, the Commerce Commission (comcom.govt.nz) and Citizens Advice Bureau (cab.org.nz) can advise you on next steps.

Common mistakes when cancelling kickresume

Cancellation can feel stressful, especially if you're worried about being charged again. Most people make one or two avoidable errors that we've seen hundreds of times.

Mistakes to avoid

• Not taking a screenshot: A visual record of your cancellation confirmation page is your strongest proof if there's a billing dispute later. Save it immediately.
• Cancelling during a free trial: If you signed up for a free trial, cancellation still stops the trial and may prevent you from restarting it. Check your billing date before you cancel.
• Assuming cancellation is instant: Kickresume stops charging you at the end of your current billing cycle, not immediately. You may still have access to Premium features for a few more days or weeks.
• Ignoring the confirmation email: Kickresume sends a confirmation within 24 hours. If you don't receive it, your cancellation may not have gone through. Contact support to verify.
• Deleting your payment method too early: Do not remove your card from Kickresume until you've received a final cancellation confirmation. If the payment method is missing, support may struggle to process your cancellation.
• Not requesting a refund within 14 days: The money-back guarantee has a strict 14-day window. Waiting longer means you lose this option unless a service failure gives you grounds under consumer law.

Cancellation checklist for kickresume

Use this checklist to ensure you've completed every step and protected yourself from unexpected charges or lost access to your documents.

Stopee recommends keeping all cancellation documents for at least 12 months. If a charge appears after cancellation, you'll have proof that you completed the process correctly.

Summary and your next steps

Cancelling Kickresume is a straightforward process when you use the website method and follow the steps in the correct order. You have 14 days to request a refund if you're a new subscriber, and New Zealand consumer law protects you if the service fails to meet its promises.

The most important actions are to download your documents, take a screenshot of your cancellation confirmation, and verify that no charge appears after your subscription period ends. If Kickresume charges you after you've cancelled, you have the right to dispute it with your bank and escalate to the Commerce Commission if needed.

Stopee has helped thousands of consumers cancel unwanted subscriptions, understand their rights, and recover refunds they thought they'd lost. Whether you're moving to a different resume builder, taking a break from job hunting, or simply tightening your budget, we're here to make sure your cancellation is clean, documented, and final. Use this guide as your reference, bookmark it if you think you might need it later, and remember: you have the right to cancel any time your circumstances change.

Contact information for kickresume support

Kickresume is based in Slovakia and does not publish a New Zealand postal address. All cancellation and support requests are handled through the online contact form or email.

How to reach kickresume support

• Website contact form: Visit kickresume.com, sign in, and look for "Help" or "Contact Support" in the main menu or footer
• Email support: Use the contact form to request the support email address, or check your account settings for a listed contact email
• Expected response time: 3-5 business days for cancellation and refund requests

Pro tip: If Kickresume support does not respond within 7 business days, or if they refuse a refund you believe you're entitled to under consumer law, contact the Commerce Commission (comcom.govt.nz) or the Citizens Advice Bureau (cab.org.nz) for guidance on your next escalation step.