Manage Jobscan

How to cancel jobscan in nigeria: step-by-step guide and your rights

What is jobscan and who uses it

Jobscan is an online resume optimisation tool that helps job seekers in Nigeria and beyond match their CVs, cover letters, and LinkedIn profiles to job descriptions. The service uses artificial intelligence to scan your documents against job postings and suggests keyword improvements to boost your chances of passing applicant-tracking systems (ATS).

You might use Jobscan if you are actively job hunting and want to strengthen your application materials. Recruiters and career coaches also rely on it to provide data-driven feedback to candidates. However, if you have found employment, changed your job search strategy, or simply want to reduce your subscription costs, cancelling Jobscan is straightforward once you know the process.

Common use cases in nigeria

Nigerian job seekers often subscribe to Jobscan when preparing applications for multinational companies, civil service roles, or international positions where ATS systems are standard. Professionals upgrading their LinkedIn profiles or applying to remote positions frequently use the tool to ensure their credentials stand out.

Why you might consider cancelling

You may want to cancel Jobscan if you have secured a position, found the tool less useful than expected, or prefer free alternatives. Budget constraints are also a common reason Nigerians cancel subscriptions charged in foreign currency.

Jobscan pricing and billing in nigeria

Understanding what you are paying helps you decide whether to continue your subscription or cancel.

Current plan options and costs

Jobscan operates in US dollars (USD), and you should check your exact billing statement to see what amount appears in Nigerian Naira (NGN) on your card or payment method.

Currency and payment notes for nigerian users

Jobscan charges in US dollars, which means your bank or card issuer will convert the amount to Naira using their exchange rate. On your statement, you will see the NGN equivalent. Because exchange rates fluctuate daily, the Naira amount you pay may vary between billing cycles, even if the USD price remains the same.

If you are charged unexpectedly or notice duplicate charges, keep your bank statements and billing receipts as evidence when disputing the charge.

Your consumer rights in nigeria and when to escalate

Nigerian law protects you as a consumer, even when dealing with foreign online services like Jobscan.

The federal competition and consumer protection act (FCCPA) 2018

Nigeria's FCCPA mandates that all businesses operating in Nigeria, including online services, must be transparent about their terms, including cancellation and refund policies. If Jobscan's terms are unclear, unfairly favour the company, or if you believe you were charged without consent, you have grounds to escalate your complaint.

The law also requires businesses to handle cancellation requests promptly and fairly. If Jobscan refuses to cancel your account or continues charging you after cancellation, this violates consumer protection standards.

The federal competition and consumer protection commission (FCCPC)

If Jobscan fails to respond to your cancellation request or refund claim within a reasonable timeframe (typically 5-7 working days), you can lodge a formal complaint with the FCCPC. This authority investigates consumer complaints and can compel companies to provide remedies.

You can file a complaint online through the FCCPC portal or contact them directly with proof of your cancellation request, payment evidence, and Jobscan's response (or lack thereof).

How to cancel jobscan via the website

The most direct way to cancel Jobscan is through your online account dashboard. This method ensures Jobscan records your cancellation and you receive immediate confirmation.

Step-by-step cancellation process

1. Open your web browser and go to the Jobscan website.
   • Ensure you are logged into your Jobscan account.
   • If you are not logged in, enter your email and password.
2. Navigate to your account settings or profile page.
   • Look for a "Settings," "Account," or "Profile" link, usually found in the top-right corner or in a menu icon (three horizontal lines).
   • Click it to access your account management area.
3. Find the subscription or billing section.
   • Within settings, locate the "Subscription," "Billing," or "Plan" section.
   • This is where your current plan and renewal date appear.
4. Click the "Cancel Plan" or "Cancel Subscription" button.
   • Jobscan may ask you to confirm your cancellation or select a reason (optional).
   • You may see a discount offer to keep you subscribed - ignore this unless you genuinely want to continue.
5. Confirm your cancellation when prompted.
   • Read the confirmation message carefully.
   • Click "Yes, cancel my plan" or similar to finalise.
6. Save or screenshot your cancellation confirmation.
   • Jobscan should display a confirmation number or message stating your cancellation is complete.
   • Take a screenshot or note the date and confirmation number for your records.

Pro tip: Cancel at least 2-3 days before your next billing date to ensure the change processes in time and you are not charged again.

How to cancel jobscan through app store subscriptions

If you subscribed to Jobscan through Apple App Store or Google Play, you must cancel through those platforms, not through the Jobscan website alone.

Cancel via apple app store (iOS)

1. Open the Apple App Store on your iPhone or iPad.
   • Tap the profile icon (your picture or initial) in the bottom-right corner.
2. Tap "Subscriptions."
   • This shows all active subscriptions linked to your Apple ID.
3. Find and select Jobscan from the list.
   • Scroll until you see "Jobscan" listed.
   • Tap it to view details.
4. Tap "Cancel Subscription" or the red "Cancel" button.
   • Apple will ask you to confirm your cancellation and may offer a discount to stay.
   • Tap "Confirm Cancellation."
5. Verify the cancellation is complete.
   • You should see "Your Subscription Expires on [date]."
   • Take a screenshot as proof.

Cancel via google play store (Android)

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top-right corner.
2. Tap "Payments and subscriptions."
   • Then select "Subscriptions."
3. Find Jobscan in your active subscriptions list.
   • Tap it to open the subscription details.
4. Tap "Cancel subscription."
   • Google will show you the cancellation date and any remaining access period.
   • Confirm by tapping the option to proceed.
5. Check your cancellation confirmation.
   • You will receive a confirmation email from Google Play.
   • Save this email as evidence of cancellation.

Warning: Simply deleting the Jobscan app does not cancel your subscription. You must use the steps above, or the subscription will continue to renew and charge you.

What happens after you cancel jobscan

Cancellation does not immediately terminate your access. Understanding what you retain and when is important for planning your job search next steps.

Access during and after your billing period

When you cancel Jobscan, your paid access continues until the end of your current billing cycle. For example, if you are charged monthly and cancel on the 15th of the month, you retain full access until the 30th or 31st (depending on your subscription start date). After that date, your account automatically downgrades to Jobscan's free tier.

The free tier offers limited resume scans and fewer features. You can still log in and view previously uploaded resumes and scan results, but you lose premium functionality such as unlimited scans and detailed keyword recommendations.

Auto-renewal and future charges

Once cancellation is confirmed, Jobscan stops auto-renewal entirely. You will not be charged again after your current billing period ends. This is a key protection: if you cancel correctly, future charges should never occur.

Your data and account preservation

Your account data (uploaded resumes, scan history, profile information, and saved scans) typically remains in your free account unless you manually delete it. You can log in anytime to retrieve your documents or review past scan results. If you want to delete all your data permanently, contact Jobscan support to request account deletion.

Refunds and dispute resolution

Jobscan's refund policy is restrictive, but you have avenues for recovery if you meet specific conditions or if the company breached its obligations.

Standard refund policy

Jobscan does not automatically issue refunds for past charges. Simply cancelling your plan stops future billing but does not refund money already paid. However, there is an exception if you act quickly.

Conditions for refunds

You may request a refund if you meet both of these conditions:

• You dispute the charge within 2 calendar days of your billing date.
• You have not used the service during that billing period (or used it minimally).

If approved, Jobscan may deduct a processing fee of 3.5% from your refund amount. This means if you paid $49.95 and are approved, you might receive approximately $48.21 instead of the full amount.

How to request a refund

1. Contact Jobscan support immediately via their help or contact form.
   • Explain that you were charged and wish to dispute the charge or request a refund.
   • Reference your invoice date and transaction ID (found in your email receipt or billing statement).
2. Provide evidence.
   • Attach a screenshot of your billing statement or bank charge.
   • Include your Jobscan account email address.
3. Wait for Jobscan's response (typically 5-7 working days).
   • They will assess your case and decide whether to approve the refund.
   • If approved, the refund is processed to your original payment method within 10-14 business days.
4. If Jobscan refuses, escalate to the FCCPC.
   • File a formal complaint with the Federal Competition and Consumer Protection Commission.
   • Include all correspondence and your bank statement as evidence.

Pro tip: Act within 48 hours of noticing an unexpected charge. The 2-day window is tight, and delaying reduces your chance of approval.

Common mistakes to avoid when cancelling

Cancellation sounds simple, but many users make errors that lead to continued charges or lost access to important data.

Mistake 1: relying on email or messaging

Sending Jobscan an email asking to cancel is not officially cancelling. Emails can be lost, ignored, or taken as a general inquiry. Always cancel directly through your account dashboard or app store subscription settings.

Mistake 2: deleting the app instead of cancelling the subscription

Removing the Jobscan app from your phone or device does nothing to stop your subscription. The app and the subscription are separate. If you subscribed via Apple or Google, you must cancel there, not in-app.

Mistake 3: not checking your next billing date

If you cancel on the 20th but your billing date is the 5th of each month, you may be charged once more before cancellation takes full effect. Always note your billing date and cancel at least a week before it.

Mistake 4: failing to save confirmation proof

If a dispute arises, you need evidence that you cancelled. Screenshot or save the cancellation confirmation email and the final confirmation screen from Jobscan or your app store.

Mistake 5: not monitoring your bank account after cancellation

Even after cancelling, check your bank statement for the next two billing cycles to ensure no charges appear. If you see a charge post-cancellation, contact your bank immediately to dispute it.

Before you cancel: consider these factors

Sometimes cancelling immediately might not serve your job search best interests. Consider the following before you proceed.

Reasons to keep your jobscan subscription

• You are actively job hunting and applying multiple times per week. Each application benefits from ATS optimisation.
• You are preparing for a major career transition and need professional-grade resume feedback.
• You have just upgraded your resume and want to validate its effectiveness across multiple job descriptions.
• You are networking and refining your LinkedIn profile for recruiter visibility.

Reasons to cancel now

• You have secured employment and no longer need to search.
• You have used Jobscan extensively and the service has plateau in value.
• Budget constraints prevent you from affording the monthly or quarterly charge.
• You prefer free alternatives such as open-source ATS checkers or your resume writer's feedback.
• Your next application round is not scheduled for several months.

Checklist for successful cancellation

Use this checklist to ensure your Jobscan cancellation is complete and you avoid unexpected charges.

What stopee can help you with

Cancellation challenges are not unique to Jobscan. At Stopee, we guide thousands of Nigerian consumers through subscription cancellations every month, from software tools to streaming services. Stopee offers expert advice tailored to your specific situation, whether you need guidance on consumer rights, refund disputes, or navigating foreign billing systems.

If you encounter resistance from Jobscan, face unexpected charges, or need clarity on your rights under the FCCPA, Stopee has helped thousands of consumers cancel unwanted services and recover disputed amounts. Our resources and articles cover the exact process you need to follow, updated regularly to reflect platform changes and consumer law developments.

Jobscan contact information and escalation addresses

If your cancellation fails or you need to dispute a charge, use these contact points.

Jobscan support channels

Jobscan provides a help centre and contact form on their website. Use the contact form to submit your cancellation request or refund dispute with detailed information, including your account email, transaction ID, and the date of the charge you are disputing.

Response time is typically 5-7 working days. If you do not receive a response within this window, proceed to escalate to the FCCPC.

Federal competition and consumer protection commission (FCCPC)

If Jobscan ignores your complaint or refuses to refund a disputed charge, file a formal complaint with the FCCPC. You can submit complaints online through their portal or contact them directly at their Lagos office.

Provide copies of your billing statements, cancellation requests, and Jobscan's responses (or lack thereof). The FCCPC can compel Jobscan to investigate and provide remedies.

Final thoughts: take control of your subscriptions

Cancelling Jobscan is straightforward if you follow the correct process and keep evidence of your actions. The key is to cancel through your official account settings or app store subscription manager, not via email or messaging, and to verify that no charges occur after your cancellation date.

Nigerian consumers often feel hesitant to cancel foreign services, fearing hidden fees or continued charges. The FCCPA and FCCPC exist to protect you, and using these tools is your right. If Jobscan refuses to honour your cancellation or refund, escalation is legitimate and enforceable.

Stopee believes every consumer deserves transparency and control over their spending. Whether you are cancelling Jobscan today or managing subscriptions for other services, Stopee has helped thousands of consumers cancel unwanted services confidently. Visit Stopee (stopee.com) to explore more guides, manage your subscriptions smarter, and claim any refunds you are owed. Your financial peace of mind starts with taking action today.