Manage Jobscan

How to cancel jobscan and reclaim your resume optimisation control

What is jobscan and why you might want to cancel

Jobscan is a resume optimisation and job application toolkit that scores your CV or LinkedIn profile against job descriptions, then gives you tailored suggestions to improve your match rate. The platform offers a free tier with limited monthly scans and a paid Premium membership that unlocks unlimited scans, advanced keyword analysis, a resume manager, cover letter tools and a job tracker.

Many Australians find Jobscan genuinely useful during their job hunt-particularly when tailoring applications to competitive roles. However, others discover they don't need the premium features long-term, or they find the monthly cost (around A$74.80) adds up faster than expected. Whatever your reason, Stopee is here to walk you through cancelling cleanly and claiming any refund you're entitled to.

The free tier vs paid premium

If you're currently on a paid plan, you should know that cancelling your subscription doesn't delete your account outright. Instead, your Jobscan account will downgrade to the Free tier at the end of your current billing cycle, so you'll still have access to basic features and your saved resume data. Understanding this distinction matters because it affects both your timeline and what you lose immediately versus later.

Why cancellations happen

You might be cancelling because you've landed a role, you've exhausted your job search, or you simply can't justify the ongoing cost. Others cancel because unexpected charges appeared on their credit card statement, or they weren't sure the tool was delivering real results. Whatever brought you here, Stopee has helped thousands of Australian consumers cancel subscriptions cleanly and recover fees they shouldn't have paid.

Understanding jobscan's billing cycle and refund window

Jobscan's billing and refund mechanics are strict, so knowing the rules upfront saves you frustration later.

How jobscan bills you

Jobscan charges you on a recurring basis-either monthly or quarterly, depending on which plan you chose when you signed up. Your billing date stays the same each cycle: if you subscribed on the 15th of a month on a monthly plan, you'll be charged every 15th. Jobscan will keep charging you until your cancellation is confirmed. This is why cancelling before your next renewal date matters so much.

The refund window and handling fee

Here's where most people slip up: Jobscan will only consider refunds if you request one within 2 calendar days of your billing date, and only if you haven't used the paid service during that billing period. If a refund is approved, Jobscan deducts a 3.5% handling fee from the original payment amount.

Example: if your account was charged A$74.80 on Monday 10 March, you'd need to email a refund request by Wednesday 12 March (within 2 calendar days) with evidence of non-use. If approved, you'd receive approximately A$72.17 (A$74.80 minus 3.5%).

Pro tip: Keep your transaction receipts and a record of when you last logged in. If support denies your refund, you'll have proof to back up an escalation with your bank or the Australian Consumer Law avenue (more on that below).

Jobscan subscription plans and australian pricing

Jobscan publishes prices in USD, so you'll see different amounts depending on your bank's exchange rate and your payment provider's fees.

Important: Exchange rates fluctuate daily. Your bank or payment provider (Stripe, PayPal, credit card company) may charge additional currency conversion fees, so the final amount you see on your statement could be slightly higher than these estimates.

How to cancel jobscan: step-by-step instructions

Follow these steps to cancel your Jobscan subscription and protect your refund eligibility.

Cancelling via your account dashboard

1. Log in to Jobscan using your email and password.
   • Go to jobscan.co and click the login link (usually top right).
   • If you've forgotten your password, use the "Forgot password?" option to reset it.
2. Navigate to your Account Details or Billing Settings.
   • Look for a menu icon (hamburger menu) or your profile avatar in the top-right corner.
   • Select "Account" or "Settings"-the exact label varies by interface.
   • Scroll down to find "Subscription", "Billing", or "Plan" information.
3. Locate the "Cancel Plan" button.
   • If you see a "Cancel Plan", "Cancel Subscription", or "Downgrade to Free" button, click it.
   • If no such button appears, skip to the email method below-it means your account may not be eligible for self-service cancellation.
4. Confirm the cancellation when prompted.
   • The system may ask you why you're cancelling (feedback is optional).
   • Click "Confirm Cancellation" or the final confirmation button.
   • You should receive an on-screen confirmation and a confirmation email within minutes.
5. Save or screenshot the confirmation email for your records.
   • This proves your cancellation date and time-critical if disputes arise later.
   • Forward it to yourself or print it as a backup.

Cancelling via email (if the dashboard option isn't available)

1. Compose an email to support@jobscan.co.
   • Use your account email address (the one linked to your Jobscan subscription).
   • Include your full name and account email in the message body for verification.
2. Write a clear cancellation request.
   • Subject line: "Cancellation request for [your email]" or "Cancel my Jobscan Premium subscription".
   • Body: "I would like to cancel my Jobscan Premium subscription effective immediately. My account email is [your email]. Please confirm the cancellation date."
3. Include your billing date and a refund request if applicable.
   • If you were just charged and haven't used the service, state: "I was charged on [date]. I have not used the service during this billing period and request a refund under your 2-day refund window."
   • Attach screenshots or a statement showing the charge if needed.
4. Send the email and wait for a response.
   • Jobscan support typically replies within 24-48 hours during business days.
   • Save the entire email thread-you may need it for escalation.

Warning: Email cancellations sometimes take longer to process than dashboard cancellations. If support doesn't respond within 48 hours, follow up with another email, and keep a record of both messages.

What happens after you cancel your jobscan subscription

Cancellation doesn't happen instantly-understanding the timeline helps you avoid surprise charges.

Your account during the cancellation period

Once you cancel, your paid features remain active until the end of your current billing cycle. If you're on a monthly plan charged on the 15th and you cancel on the 8th, you'll keep access to Premium features until the 15th, at which point your account automatically downgrades to Free. You won't lose your saved resumes or job tracking data; it all transfers to your Free account.

After the billing cycle ends

Your account transitions to the Free tier with limited monthly scans (typically 3-5 per month, depending on updates). You can still log in, view your saved resumes, and use the free scan feature. If you change your mind and want to resubscribe later, you can upgrade again at any time-but your old payment method might not be saved, so you'll enter it again.

Watch for accidental recharges

Pro tip: Set a calendar reminder for the day your billing cycle would have renewed (e.g., one week after you cancel). Log in that day and confirm your account is on Free tier. If you see a charge after cancellation, contact Jobscan support immediately-errors do happen, and quick reporting strengthens your case for a refund.

Refunds and how to request one under australian consumer law

You have clearer rights under Australian Consumer Law than Jobscan's terms might suggest, especially if you haven't used the service or if the company failed to deliver what you paid for.

Jobscan's stated refund policy

Jobscan's official position is that refunds aren't automatic. They will only consider a refund if you request it within 2 calendar days of a new billing charge and you didn't use the service during that billing period. A 3.5% handling fee applies if approved.

Your rights under the australian consumer law

The Australian Consumer Law (part of the Competition and Consumer Act 2010) gives you stronger protections than many private company policies. You have the right to a refund or replacement if a service isn't provided as described or agreed. If Jobscan's service was faulty (for example, if the matching algorithm repeatedly gave inaccurate scores or the tool was unavailable for extended periods), you can argue for a refund even outside the 2-day window.

The Australian Competition and Consumer Commission (ACCC) enforces these rights. If Jobscan refuses a refund you believe you're entitled to, you can lodge a complaint with the ACCC or contact your state's Fair Work Ombudsman for escalation advice.

How to request a refund and escalate if needed

1. Email support@jobscan.co with your refund request within 2 days of billing (if possible).
   • Include your account email, billing date, amount charged, and evidence that you didn't use the service (e.g., last login date, screenshots).
   • Keep the tone professional and factual.
2. If Jobscan denies the refund and you believe it's unfair, respond with a complaint referencing Australian Consumer Law.
   • Email: "I dispute this decision under the Australian Consumer Law. The service [was not as described / was faulty / I did not authorise the charge]. I request a full refund minus any reasonable costs."
   • Give them 5-7 business days to respond.
3. If support doesn't budge, escalate to the ACCC or your bank.
   • Contact your bank's dispute team and ask for a chargeback or reversal on the grounds of unauthorised or misleading charges.
   • Lodge a complaint with the ACCC at accc.gov.au if the company continues to refuse.

Stopee emphasises that the ACCC takes subscription cancellation and refund disputes seriously-companies that make cancellation deliberately difficult or refuse legitimate refunds can face regulatory action and penalties.

Common mistakes that prevent successful cancellation

Cancelling a subscription can feel stressful when you're worried about being charged again, but most problems are avoidable with clear steps.

Timing and deadline slip-ups

The biggest mistake Australians make is waiting too long to request a refund. Because Jobscan's window is only 2 calendar days, every day you delay strengthens their position to deny you. If you were charged on a Friday, your window closes on Sunday. Don't assume "a few days" buys you time-it doesn't. Mark the billing date in your phone calendar immediately after you see the charge.

Cancelling without confirming first

Some people assume their cancellation went through because they clicked a button, only to find they were charged again the following month. Always wait for a confirmation email. If you cancel via dashboard and don't receive an email within an hour, log back in and check your subscription status. If you can't see a clear "Cancelled" or "Free" badge, contact support to verify.

Forgetting to request the refund in writing

If you contact support by phone (if that's an option) and verbally request a refund, get written confirmation by email afterwards. Verbal promises aren't enforceable, and staff may not have documented your request. Always follow up phone conversations with a confirmation email: "Hi, following our phone call on [date], I'm confirming my request for a refund on the charge from [date]."

Not keeping records

Jobscan's support can be slow or non-responsive sometimes. Without screenshots of your cancellation confirmation, the charge, and your refund email, you're left with no proof if a dispute arises. Stopee strongly recommends taking screenshots of every transaction and email, then storing them in a folder on your computer or cloud storage for at least 6 months.

A checklist to get cancellation right the first time

Use this checklist as you work through cancellation to avoid backtracking.

• Log in to Jobscan and verify your current plan and next billing date.
• Take a screenshot of your billing page before cancelling.
• Cancel via the dashboard button or email support@jobscan.co with a clear cancellation request.
• Wait for and save the cancellation confirmation email.
• Check your account 24 hours later to confirm the status shows "Free" or "Cancelled".
• If within 2 calendar days of your last charge and you didn't use the service, email a refund request immediately with evidence.
• Save all refund-related emails and your bank transaction receipts.
• Set a calendar reminder for the date you would have been charged next to verify no charge appears.
• If you're refused a refund you believe is unfair, escalate to your bank or the ACCC.

What other users say about cancelling jobscan

Real Australians have shared their cancellation experiences online, and patterns emerge that might help you avoid their pitfalls.

Common complaints

On Trustpilot and Reddit, several users report being charged repeatedly after they thought they'd cancelled, often because the cancellation didn't fully process or they missed the refund window. Others describe refund denials they felt were unfair-particularly when they genuinely hadn't used the service. A handful of users mention that Jobscan support was slow to respond or unhelpful.

Positive experiences

Users who cancelled smoothly usually had one thing in common: they cancelled early in their billing cycle or immediately after receiving a charge they questioned, then followed up with screenshots and clear documentation. Those who were granted refunds typically sent their request within 24 hours of the charge and included proof (last login timestamp, for example) that they hadn't used the service.

What this tells you

Speed and documentation are your allies. The faster you act and the clearer your evidence, the better your outcome. Stopee has reviewed hundreds of cancellation disputes, and the most successful ones involve users who kept detailed records and escalated early when something felt wrong.

Should you cancel jobscan or pause instead

Before you cancel outright, consider whether pausing might suit you better-though Jobscan doesn't offer a formal pause feature, so "pausing" means cancelling and resubscribing later.

Reasons to cancel now

Cancel immediately if you've landed a role, your job search has concluded, or you genuinely don't see yourself job hunting again in the next 6-12 months. If the cost is the issue and you're only using the free tier anyway, there's no reason to keep paying. And if you're paying but getting no real value from the premium features, cancel and revisit only if your situation changes.

Reasons to stay subscribed

If you're actively applying to roles and the Premium features have meaningfully improved your match rates or interview callbacks, the cost might be worth it. Many job seekers find that the cost of Premium (A$74.80 per month or less) is tiny compared to the value of landing one extra interview.

Your rights and next steps

Cancelling Jobscan is straightforward once you know the rules, but Jobscan's 2-day refund window is genuinely restrictive. That's where your rights under Australian Consumer Law come in: if the company's terms are unreasonable or the service wasn't as advertised, you can push back.

Stopee empowers Australian consumers to cancel with confidence. We've helped thousands of people navigate tricky cancellation processes, recover wrongful charges, and understand their rights. If Jobscan refuses your refund or your cancellation isn't processing, don't accept the first "no"-escalate to your bank or the ACCC, and reference Australian Consumer Law in your complaint.

Your money, your choice, your timeline. Cancel now using the step-by-step method above, keep your records close, and reach out to Stopee if you need guidance navigating a refund dispute. We're here to make sure you reclaim control of your subscription and your wallet.

Need further support? Visit Stopee.com to explore resources for cancelling other subscriptions, understanding your consumer rights in Australia, and disputing unwanted charges with confidence. Stopee has become the trusted resource for Australians taking back control of their digital spending.