Manage Jobscan

How to cancel jobscan and reclaim your job search on your own terms

What jobscan does and why you might want to cancel

Jobscan is an online resume and LinkedIn optimisation tool designed to help jobseekers align their applications with applicant tracking systems (ATS). The platform scans your resume against job descriptions, highlights gaps, and suggests improvements to increase your chances of passing automated screening.

If you've decided Jobscan no longer fits your job search strategy, cancelling promptly prevents unwanted charges and protects your subscription investment. This guide walks you through every cancellation method available in New Zealand, what happens next, and your consumer rights under New Zealand law.

Common reasons to cancel jobscan

You might cancel if you've landed a new role, prefer alternative career tools, want to reduce subscription costs, or feel the ATS optimisation isn't delivering interview invitations. Whatever your reason, Stopee empowers you to cancel without guilt or delay.

Jobscan pricing in new zealand dollars

Jobscan publishes pricing in USD; here's what you'll typically pay when converted to NZD at the current exchange rate.

Exchange rates fluctuate, so your actual NZD charge may vary. Check your billing statement or account dashboard for your exact rate.

When to lock in your cancellation decision

If you want to avoid the next billing cycle, cancel before your renewal date. Stopee recommends setting a calendar reminder one week before your billing date so you don't accidentally renew.

Your consumer rights in new zealand

New Zealand's consumer protection laws give you important safeguards when you subscribe to services like Jobscan.

Consumer guarantees act and fair trading act protections

The Consumer Guarantees Act requires that all services are supplied with reasonable care and skill, fit for purpose, and match any description provided. The Fair Trading Act prevents misleading or deceptive conduct by traders. Jobscan cannot contract out of these statutory rights.

If Jobscan's service is faulty, not delivered as described, or unfit for purpose, you have grounds to request a refund regardless of Jobscan's stated policy.

Cooling-off and change of mind

New Zealand does not require a mandatory 14-day cooling-off period for digital subscription services. Change-of-mind refunds are not legally required unless the service is genuinely faulty or misrepresented. However, many providers like Jobscan do offer short refund windows as a courtesy.

If Jobscan's service does not match what was advertised, you have stronger grounds to escalate your cancellation request to the Commerce Commission.

How to cancel jobscan on the web

Cancelling via the Jobscan website is the most direct route and gives you the best chance of capturing a refund within the eligible window.

1. Go to jobscan.co in your web browser and sign in with your email and password.
   • If you've forgotten your password, click "Forgot password?" on the login screen and follow the reset email.
2. Once logged in, navigate to your account settings or account details page (usually found in the top-right menu or under "Profile").
   • Look for a section labeled "Subscription", "Billing", "Plan", or "Account Details".
3. Find and click the "Cancel Plan", "Cancel Membership", or "Cancel Subscription" button.
   • Jobscan may display a confirmation message or a brief survey asking why you're cancelling; this is optional to complete.
4. Follow any on-screen prompts to confirm your cancellation.
   • You should receive a confirmation email within minutes.
5. Once confirmed, your Premium Membership will remain active until the end of your current billing period.
   • After that date, your account automatically downgrades to the free plan.
6. If you do not receive a confirmation email within 30 minutes, contact Jobscan support at support@jobscan.co with your account email and request written proof of cancellation.
   • Pro tip: Screenshot the cancellation confirmation page and save the email for your records.

How to cancel jobscan via your mobile app store

If you subscribed through the Apple App Store or Google Play Store, you must cancel through those platforms, not through Jobscan's website.

Cancel on iPhone (Apple app store)

1. Open the Settings app on your iPhone.
   • Do not open the App Store itself; subscription management is in Settings.
2. Scroll down and tap iTunes & App Store (or App Store in newer iOS versions).
   • You may need to scroll to find this option.
3. Tap your Apple ID at the top of the screen.
   • You'll see "Apple ID" with your email address below.
4. Tap Subscriptions.
   • This shows all active and expired subscriptions linked to your Apple ID.
5. Find Jobscan in the list and tap it.
   • If Jobscan isn't visible, you may not have an active subscription.
6. Tap Cancel Subscription or Delete.
   • You'll see a confirmation message and a final renewal date.
7. Your subscription will cancel at the end of your current billing period.
   • Warning: Do not delete the Jobscan app from your home screen; this does not cancel the subscription.

Cancel on android (Google play store)

1. Open the Google Play Store app on your Android device.
   • Look for the Play Store icon (coloured triangle).
2. Tap the profile icon in the top-right corner of the app.
   • This usually shows your profile picture or initial.
3. Tap Payments and subscriptions.
   • You may see Subscriptions or Manage subscriptions as an option.
4. Tap Subscriptions (or Manage subscriptions).
   • This displays all active and past subscriptions.
5. Find Jobscan and tap it.
   • If you don't see Jobscan, you may not have an active subscription through Google Play.
6. Tap Cancel subscription.
   • Google will ask you to confirm; follow the on-screen prompts.
7. Your cancellation is effective immediately, though you retain access until the current billing period ends.
   • Pro tip: Screenshot the cancellation confirmation for your records.

What happens after you cancel jobscan

Cancellation doesn't mean instant loss of access; understanding the post-cancellation timeline helps you plan your job search transition.

Your account status and access

After you cancel your Premium Membership, your account remains active and you retain full access to all premium features until the end of your current billing period. This is important: cancellation is not instant removal.

Once your billing period ends, your account automatically downgrades to Jobscan's free plan. You'll lose access to unlimited scans, the Resume Manager, LinkedIn optimisation, and the job tracker, but you'll still be able to use the limited free features.

Automatic renewals and future charges

Once your current billing period closes, Jobscan will not attempt to renew your subscription. No further charges will appear on your credit card or payment method unless you manually reactivate a subscription.

If you subscribed via Apple App Store or Google Play, those platforms control renewal. After you cancel through your app store account settings, neither Apple, Google, nor Jobscan will attempt to charge you again.

Data retention and account closure

Cancelling does not delete your account or your resume data. Your account remains open on the free plan, and you can log in anytime to view your saved resumes or cover letters. If you want to permanently delete your account and all associated data, you must contact Jobscan support separately at support@jobscan.co and request full account deletion.

Can you get a refund from jobscan?

Jobscan offers limited refund eligibility; understanding the window and conditions maximises your chance of recovery.

Jobscan's official refund policy

Jobscan will consider refunds only if you request one within 2 calendar days from the start of your billing period. You must also confirm that you have not used the service during that billing period.

If both conditions are met, Jobscan deducts a 3.5% processing fee from your refund. For example, if you paid NZ$82 and qualify for a refund, you'd receive approximately NZ$79.13 (minus the fee).

To request a refund, email support@jobscan.co with your account email address and billing date. Jobscan reviews requests on a case-by-case basis and typically responds within 5-7 business days.

Refunds for app store purchases

If you subscribed via the Apple App Store or Google Play Store, you must request refunds directly through those platforms, not through Jobscan.

For Apple: Open Settings, tap iTunes & App Store, tap your Apple ID, select Subscriptions, tap Jobscan, and choose "Report a Problem". Explain your reason and request a refund. Apple reviews requests within 48 hours.

For Google Play: Open the Play Store app, tap your profile icon, go to Payments and subscriptions, select Subscriptions, tap Jobscan, and choose "Cancel subscription". Google may offer a refund option depending on how recently the charge occurred.

Escalation under consumer guarantees act

If Jobscan refuses a refund and you believe the service was not fit for purpose, you have the right to escalate your complaint to the Commerce Commission under the Consumer Guarantees Act. Stopee recommends documenting your refund request email and Jobscan's response before escalating.

You can file a complaint with the Commerce Commission at comcom.govt.nz or call 0800 943 600. This triggers a formal investigation if the trader's conduct breached the Act.

Common mistakes to avoid when cancelling

Many jobseekers rush through cancellation and inadvertently leave themselves exposed to further charges or miss refund deadlines; take your time and follow these precautions.

Deleting the app instead of cancelling the subscription

Removing Jobscan from your phone does not cancel your subscription. Your account remains active and your next billing charge will still occur. Always cancel through Settings (iPhone) or Google Play (Android) before deleting the app.

Missing the 2-day refund window

Jobscan's 2-calendar-day refund eligibility window is strict. If you wait more than 2 days after your billing date to request a refund, you forfeit that right. Mark your calendar immediately and email support@jobscan.co within 48 hours if you want a refund.

Forgetting to confirm cancellation

After clicking "Cancel", verify you received a confirmation email. If you didn't, log back in to your Account Details page and check your subscription status. If it still shows as active, try cancelling again or contact support immediately.

Not saving proof of cancellation

Pro tip: Screenshot your cancellation confirmation email and the Account Details page showing your subscription as cancelled. If Jobscan charges you after cancellation, this proof allows you to dispute the charge with your bank and request a chargeback.

Confusion between cancellation and account deletion

Cancellation stops recurring charges and downgrades your account to free. It does not delete your data. If you want full account deletion, that's a separate request to support@jobscan.co.

Checklist before and after cancellation

Use this checklist to ensure you've completed every step and protected yourself from surprise charges or lost refund eligibility.

How stopee helps you cancel with confidence

Jobscan cancellation can feel opaque, especially when refund policies are tight and support is email-only. Stopee exists to simplify this process and protect your consumer rights.

At Stopee, we guide thousands of New Zealand consumers through cancellation every month. We provide clear step-by-step instructions, flag the most common traps (like the 2-day refund window), and remind you of your Consumer Guarantees Act rights when companies refuse legitimate refund requests.

Whether you're cancelling a subscription because you've found a better tool, landed a new job, or simply need to cut costs, Stopee empowers you to cancel without guilt, confusion, or surprise charges. We've helped thousands of consumers cancel subscriptions like Jobscan and reclaim control of their spending.

Contact jobscan support for cancellation help

If you encounter any issues during cancellation or want to discuss your refund eligibility, contact Jobscan directly:

Email: support@jobscan.co

Response time: Typically 5-7 business days

Include your account email, billing date, and clear explanation of your request (cancellation, refund, account deletion). Jobscan does not publish a physical mailing address for New Zealand customers, so email is your only direct contact channel.

Escalation to the commerce commission

If Jobscan ignores your cancellation or refund request, you can escalate to the Commerce Commission (New Zealand's consumer authority) at comcom.govt.nz or phone 0800 943 600.

Final advice

Cancelling Jobscan is straightforward if you follow the platform-specific steps, note your billing date, and act within the refund window. Whether you're cancelling via the web, iPhone, or Android, keep proof of your cancellation and monitor your payment method for the next two billing cycles to confirm no surprise charges occur.

Your job search is yours to shape. If Jobscan no longer serves your goals, moving on is the right decision. Stopee has helped thousands of consumers cancel subscriptions and redirect their money toward tools that actually work for them.

Cancel today, protect your refund eligibility, and take back control of your career toolkit.