Manage Be2

How to cancel be2 and reclaim your dating freedom

What is be2

Be2 is an international online dating service that matches you with potential partners using personality algorithms and profile data.

The platform operates across multiple countries, including New Zealand, offering free basic profiles and paid premium memberships that unlock messaging, advanced search filters, and contact features. Many users find the sign-up process straightforward, but cancelling a subscription becomes significantly more complicated - a pattern Stopee routinely helps consumers navigate.

How be2 works

You create a profile, complete a detailed matchmaking questionnaire, and receive suggested matches based on compatibility scoring. Basic browsing may remain free, but sending messages and accessing premium features require an active paid subscription or premium plan.

The challenge most New Zealand users face: Be2 operates from Luxembourg, and its cancellation process is deliberately designed to funnel you away from easy self-service options toward written postal correspondence. This is where many people get stuck.

Why you might want to cancel be2

You may decide to leave Be2 for several legitimate reasons, and Stopee supports your right to exit cleanly.

Common reasons to cancel

• You have found a partner and no longer need the service
• The matching quality does not meet your expectations
• Monthly charges continue even after you stopped using the platform
• You want to try a different dating app with better features or user base in your region
• Unexpected or unauthorised charges appear on your bank statement
• The app interface or user experience has deteriorated

Pro tip: Before you cancel, export or screenshot any important conversations or connections you want to keep. Once your subscription ends, access to premium features vanishes, and you may lose visibility of messages.

How to cancel be2: step by step

Cancelling Be2 requires persistence because the company does not advertise a simple online button in your account settings.

Primary cancellation method: the online form

Be2's preferred (and fastest) cancellation route uses an online termination form accessible from their website footer. Do not rely on the mobile app or app store interfaces - multiple New Zealand users report that in-app cancellation buttons either do not function or disappear entirely.

1. Open be2.com in a web browser on your computer or mobile device
   • Use a desktop browser if possible; mobile browsers sometimes hide footer links
2. Scroll to the very bottom of the homepage and look for a link labelled "Cancel subscription", "Terminate account", or "Cancellation form"
   • The link may also appear under a "Help", "Support", or "Legal" section
   • If you cannot find it, try searching the page for the word "cancel" using Ctrl+F (Windows) or Cmd+F (Mac)
3. Click the cancellation link and you will be directed to a form
   • Fill in your email address registered with Be2
   • Enter your username or account ID
   • Provide details of your subscription (plan type, billing date, or approximate sign-up date)
   • State clearly that you wish to cancel your subscription effective immediately or on a specific date
   • Include a brief reason for cancellation (optional but recommended)
4. Submit the completed form
   • The form may request confirmation via email - check your inbox and confirm if prompted
5. Save or screenshot the submission confirmation page or any reference number provided
   • Take a photo with your phone or use your browser's print-to-PDF function
   • This proof protects you if Be2 later claims they never received your cancellation
6. Monitor your bank account or payment method for the next billing cycle
   • Allow 5-10 business days for the cancellation to process
   • If you are charged again, immediately contact your bank

Warning: Do not assume that deleting your Be2 account or hiding your profile cancels your paid subscription. These are separate actions. You must explicitly cancel the subscription through the form or written notice - deletion alone does not stop automatic renewals.

Backup method: written cancellation by post or fax

If the online form is broken, missing, or you receive no response within 14 days, send written cancellation to Be2's Luxembourg headquarters. This method is slower but creates a paper trail that Stopee recommends when online channels fail.

1. Prepare a formal cancellation letter
   • Include your full name, email address, and Be2 username
   • State the date you wish the cancellation to take effect
   • Request confirmation of cancellation in writing
   • Keep a copy for your records
2. Send the letter by registered post or fax to the address below (see Be2 contact information section)
   • Registered post provides proof of delivery; fax offers faster transmission
   • Include your account email and username in the letter itself, not just the envelope
3. Allow 15-20 business days for processing
   • Be2 may take longer to respond from New Zealand due to international mail delays
4. If you receive no confirmation after three weeks, follow up with a second letter or request contact details from Be2's support page

Pro tip: Email is not listed as an official cancellation channel by Be2, so avoid relying solely on email. If you do email, request a read receipt and follow up with registered post to ensure your cancellation is documented.

What happens after you cancel be2

Understanding what to expect post-cancellation helps you avoid surprises and spot problems early.

Access to your account and features

Once Be2 processes your cancellation, your premium features shut down at the end of your paid billing period or immediately, depending on Be2's policy for your subscription tier. You retain access to your free account (basic browsing only) unless you separately request account deletion.

Some users report that their profile remains visible to other members for several days after cancellation; this is normal and does not mean your cancellation failed.

Auto-renewal and future charges

Cancelling your subscription should halt automatic renewals immediately. However, Stopee strongly advises monitoring your payment method for 60 days after cancellation because some dating platforms continue to charge despite cancellation requests.

• If you are charged after cancellation, contact your bank or card issuer and initiate a dispute
• Provide your bank with the cancellation form submission confirmation or registered post proof
• Most banks will reverse unauthorized charges within 5-10 business days

Pro tip: If Be2 appears on your statement with a different merchant name (sometimes dating apps use parent company names), cross-reference it with your original receipts or email confirmations from sign-up.

Your personal data after cancellation

Cancelling your subscription does not automatically delete your profile or personal data. Be2 may retain your information for legal, tax, or business purposes. If you want your account and data permanently removed, submit a separate data deletion request after cancelling the subscription and retain both confirmations.

Refunds and cooling-off rights in new zealand

Be2 does not publish a transparent, blanket 14-day cooling-off or refund policy that applies uniformly to all New Zealand customers, making refund disputes common.

When you might qualify for a refund

New Zealand consumer law provides you with rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. You may have grounds for a refund or compensation in these situations:

• You cancelled within 14 days of purchase and have not significantly used the service (cooling-off principle)
• Be2 failed to provide the service as advertised or contracted
• You were charged without proper authorisation or were misled about pricing
• The service was significantly defective or unusable

Warning: Be2's website may claim that subscriptions are non-refundable. This does not automatically override your consumer rights - many of those clauses are unenforceable under New Zealand law.

How to request a refund

1. Submit your cancellation request as described above and include a refund request in writing
   • State the reason you believe you are entitled to a refund (e.g., charged without consent, service not provided, or within 14 days of sign-up)
   • Cite the relevant consumer law if applicable
2. Keep copies of all communications, payment receipts, and screenshots
   • These documents prove your attempt to resolve the matter and establish your timeline
3. If Be2 refuses or ignores your refund request within 14 days, escalate to your bank or card issuer
   • Request a chargeback or payment reversal based on unauthorized charges or breach of contract
   • Provide your bank with your cancellation request, refund demand, and Be2's response (or lack thereof)
4. If the bank dispute does not succeed, escalate to the Commerce Commission or Citizens Advice Bureau
   • File a formal complaint with the Commerce Commission if you believe Be2 has breached the Fair Trading Act
   • Provide your complete documented history of attempts to resolve the issue

Stopee has helped thousands of consumers escalate refund disputes successfully by maintaining clear records and understanding their legal position before escalating. You have leverage if you document everything.

Be2 pricing and subscription plans

Be2's advertised pricing varies by region, promotional offers, and billing frequency, and New Zealand users frequently report discrepancies between advertised rates and actual charges.

Typical subscription tiers

Prices are displayed in NZD at checkout, but confirm the exact amount before confirming payment. Exchange rate fluctuations and hidden fees sometimes inflate the final charge.

Pro tip: If you sign up during a promotional offer (e.g., "50% off first month"), read the fine print carefully. The discount typically applies only to the first billing cycle, and your renewal will revert to the full price unless you cancel before the next cycle.

Common mistakes when cancelling be2

Cancelling Be2 sounds simple but many users stumble at critical moments - Stopee wants you to avoid these pitfalls.

• Relying on the app or app store: Do not assume you can cancel from within the Be2 app or through your phone's app store subscription settings. Use the website form instead
• Confusing account deletion with subscription cancellation: Deleting your profile does not stop charges. Cancel the subscription first, then request account deletion separately
• Not saving proof of cancellation: Screenshots or confirmation numbers are essential if Be2 claims your cancellation was never received. Always keep evidence
• Ignoring a charge after "cancelling": Some users assume one cancellation attempt succeeds. Monitor your next billing date and act immediately if you are charged again
• Waiting too long to dispute charges: Most banks have a 60-day window to initiate a chargeback or dispute. Contact your bank immediately if you spot unexpected charges
• Not checking the registered email address: Be2 sends cancellation confirmations to your registered email. If you no longer access that email account, you may miss critical messages. Update your email in your Be2 account settings before cancelling

Your consumer rights and protections in new zealand

New Zealand law provides you with significant protections when cancelling online subscriptions and dating services.

The consumer guarantees act 1993

Under the Consumer Guarantees Act, all goods and services you purchase must be of acceptable quality, fit for purpose, and safe. Be2 is a service, so it must deliver what it promises. If Be2 fails to provide adequate matching, has persistent technical problems, or misrepresents features, you may be entitled to a refund or compensation.

The fair trading act 1986

This Act protects you from misleading or deceptive conduct. If Be2 misrepresents its pricing, auto-renewal terms, or cancellation process, you can file a complaint with the Commerce Commission and seek remedies.

Cooling-off rights

While New Zealand does not have a blanket 14-day cooling-off period for all online purchases, it applies to distance contracts (services sold remotely). You generally have 14 days to cancel and receive a refund if you have not substantially used the service. Be2's claim that subscriptions are non-refundable may not override this right.

How to escalate if be2 refuses to help

1. File a formal complaint with the Commerce Commission (comcom.govt.nz) if Be2 has breached the Fair Trading Act
2. Contact Citizens Advice Bureau (cab.org.nz) for guidance on your consumer rights and next steps
3. If you dispute the charge, your bank or card issuer can initiate a chargeback within 60 days of the unauthorized transaction
4. Consider seeking legal advice if the refund amount is substantial; many community law centres offer free initial consultations

Stopee recommends documenting every interaction with Be2 and maintaining copies of all communications because regulators and banks rely on your evidence when evaluating complaints.

Be2 contact and cancellation address

Be2 operates from Luxembourg, which means postal mail and fax are your primary written communication channels from New Zealand.

Official be2 address

Be2 Ltd
1 Rue Jean Picard
2014 Luxembourg
Luxembourg

Fax: Contact Be2's website for the current fax number, as it may change. Look for a "Contact us" or "Help" page.

Email: Be2 does not officially list an email address for cancellations. Use email only as a secondary method after attempting the online form. If you do email, request a read receipt.

Online cancellation form: Visit be2.com, scroll to the footer, and look for the cancellation or subscription termination form link. This is always your first cancellation option.

Why the address matters

Be2 does not maintain a New Zealand-specific support office. This means all written cancellations must reach Luxembourg, which adds 1-2 weeks to processing time. Plan ahead and do not wait until your payment is due to send a cancellation request.

Pro tip: If you are cancelling by post, use registered mail with tracking. Stopee has worked with consumers who sent cancellation letters via standard post only to have Be2 later claim they never received them.

Next steps: cancel with confidence

Cancelling Be2 is achievable if you follow the step-by-step process, keep records of everything, and understand your consumer rights. Your first move is to access the online cancellation form from be2.com's footer. If that form is broken or you receive no response within 14 days, escalate to written notice by registered post.

Monitor your bank account for 60 days after cancellation. If unexpected charges appear, contact your bank immediately with your cancellation proof. You have leverage under New Zealand consumer law - use it.

Stopee has helped thousands of consumers cancel dating subscriptions, streaming services, and premium memberships by staying organized and assertive. Your cancellation request is legitimate, and Be2 must honor it. Document your efforts, stay patient, and escalate to your bank or regulator if Be2 refuses to cooperate. You deserve to exit cleanly and without hidden charges.