Manage Blogilates

How to cancel blogilates: the complete new zealand guide

What blogilates is and why you might want to leave

Blogilates is a fitness app and lifestyle brand founded by Kayla Itsines, offering guided workouts, personalised plans, and a clothing line. The Body by Blogilates app is available across iOS, Android, and the web, with multiple subscription tiers designed to fit different fitness levels and budgets.

You access Blogilates through Apple's App Store, Google Play, the official website, or PayPal for direct billing. Each platform has its own cancellation process, and that's where many people get stuck. At Stopee, we've helped thousands of New Zealand consumers navigate this exact situation. Whether your fitness goals have shifted, the subscription doesn't deliver what you expected, or you simply want to save money, cancelling should be straightforward. It often isn't, but we'll walk you through every scenario.

When cancellation makes sense

You might cancel because you've completed a program, found a cheaper alternative, experienced technical issues, or simply no longer use the app. Perhaps you subscribed during a promotional period and now face full price. Whatever your reason, you have the right to cancel without pressure or hidden fees.

What's in this guide

This guide covers all cancellation methods (iOS, Android, web, PayPal), what happens to your access and data after cancellation, refund eligibility under New Zealand law, and the common mistakes that delay your request. We'll also show you how to stay safe from auto-renewal traps.

Blogilates subscription plans and current pricing

Understanding your plan helps you cancel the right subscription and assess refund eligibility.

Current subscription tiers in new zealand

Prices listed below reflect New Zealand App Store pricing as of January 2026. Availability and rates may vary by platform and currency fluctuations.

Why pricing matters when you cancel

If you're mid-contract with an annual plan, your refund eligibility depends on how long you've had access and whether the service met your reasonable expectations. Most platforms allow you to cancel immediately but won't refund the remaining months. New Zealand's Consumer Guarantees Act (CGA) provides stronger protections if the service is faulty or not as described, which can override platform policies.

Your consumer rights under new zealand law

New Zealand consumer law gives you important protections that often exceed platform terms and conditions.

Consumer guarantees act protections

Under the Consumer Guarantees Act 1993, goods and services sold to you must be of acceptable quality, safe, durable, and match any statements made by the seller. If Blogilates doesn't deliver what was promised, you're entitled to a remedy.

• If the service is faulty, not fit for purpose, or misleadingly described, you can demand a refund, replacement, or repair.
• The CGA applies even if the app store's terms say "no refunds." The act protects you at the point of purchase, not the platform.
• You don't need to accept a partial refund or credit if the fault is significant.

Cancellation and cooling-off rights

For digital content purchased through app stores, your cooling-off period is limited. However, if you can prove the service doesn't work as advertised or has ongoing technical issues, the CGA overrides platform policies. At Stopee, we advise documenting any problems before you cancel, as this strengthens your position if you dispute charges later.

When to escalate to the commerce commission

If Blogilates or the app store refuses a justified refund claim, you can lodge a complaint with the Commerce Commission (New Zealand's consumer authority). Keep records of your cancellation request, emails, and any evidence of misleading claims. The Commerce Commission takes subscription traps and dark patterns seriously.

How to cancel blogilates on iOS (App store)

Cancelling on iOS is the most straightforward method, but timing matters to avoid unwanted renewal.

Step-by-step cancellation process

1. Open the Settings app on your iPhone or iPad.
   • Look for the grey gear icon on your home screen.
2. Scroll down and tap your Apple ID (shown at the top of the Settings menu).
   • If you're not signed in, sign in with your Apple credentials first.
3. Tap Subscriptions (you'll see a list of all active subscriptions).
   • If you don't see Subscriptions, go to iTunes & App Store instead, tap your Apple ID at the top, then Subscriptions.
4. Find and tap Body by Blogilates from the list.
   • Scroll through the list if needed; the app may appear under a different name (e.g., "Gorgeous Inc").
5. Tap Cancel Subscription and confirm your choice.
   • Apple will ask you to confirm and may offer a discounted renewal rate to keep you subscribed. Ignore this and tap Cancel again.
6. Check your confirmation email within minutes.
   • Apple sends a receipt confirming cancellation. Keep this for your records.

Critical timing: the 24-hour rule

Warning: You must cancel at least 24 hours before your billing date to avoid renewal. If your renewal is scheduled for 15 March, cancel by 14 March. If you cancel after renewal has already occurred, contact Apple Support within 45 days for a refund (success rates vary, but it's worth trying).

Pro tip: Set a phone reminder one week before your renewal date. Check Settings > Subscriptions regularly to verify cancellation took effect.

How to cancel blogilates on android (Google play)

Google Play's cancellation process is equally direct but requires you to use the Play Store app rather than a web browser.

Step-by-step cancellation process

1. Open the Google Play Store app on your Android device.
   • Tap the app's icon on your home screen or find it in your app drawer.
2. Tap your profile icon in the top right corner.
   • It appears as a circular image or initial.
3. Tap Payments and subscriptions, then Subscriptions.
   • You'll see a list of all your active subscriptions.
4. Select Body by Blogilates from the list.
   • If you don't see it, scroll down or search for "Blogilates" or "Gorgeous".
5. Tap Cancel subscription and follow the on-screen prompts.
   • Google may ask for feedback or offer a discounted rate. You don't need to provide reasons; simply confirm the cancellation.
6. Look for a confirmation message and check your email for a cancellation receipt.
   • Google typically sends confirmation within minutes.

What to watch for on android

Warning: Some Android devices show multiple subscription entries if you've tried different plans. Cancel all Body by Blogilates subscriptions to avoid surprise charges. If you're unsure whether cancellation worked, return to the Subscriptions menu the next day to verify.

How to cancel blogilates via the web or body account

If you subscribed directly through Blogilates' website or the app's web-based account portal, you'll cancel from your account dashboard.

Cancellation from your account

1. Visit the Body by Blogilates website or log into the app.
   • Use the same email and password you registered with.
2. Navigate to your account settings or billing section.
   • Look for a menu labelled "Account," "Billing," "Subscriptions," or "Settings" (often in the top right or in a hamburger menu).
3. Locate your active subscription and select the option to modify or cancel it.
   • The exact wording varies; it may say "Cancel," "End subscription," or "Manage billing."
4. Follow the on-screen prompts to confirm cancellation.
   • Blogilates may offer a discounted rate or pause option. You're not obligated to accept.
5. Save or screenshot your confirmation message.
   • This is your proof of cancellation if disputes arise later.

If the web option fails

If you can't find the cancellation option or the website is unclear, email app@blogilates.com with the subject "Subscription cancellation request." Include your email address, the phone number associated with your account, and your full name. Response times are typically 5-7 business days, but at Stopee, we recommend also following up if you don't hear back within 10 days.

How to cancel blogilates if you pay via PayPal

If you set up recurring billing through PayPal, you must cancel the automatic payment agreement directly with PayPal, not through the Blogilates app.

Stopping PayPal automatic payments

1. Log into your PayPal account on the PayPal website.
   • Use your email and password.
2. Go to Settings (gear icon in the top right).
   • Look for account options or profile settings.
3. Click Payments, then Manage automatic payments.
   • This shows all recurring billing agreements you've set up.
4. Find the merchant listed as "Gorgeous Inc" or "oGorgeous Inc" (Blogilates' parent company).
   • There may be multiple entries if you've had the subscription for years. Cancel all of them.
5. Click the agreement and select Cancel.
   • Confirm the cancellation in the pop-up.
6. Check your email for a PayPal cancellation confirmation.
   • This confirms that PayPal will not process future charges.

PayPal-specific safeguard

Pro tip: After cancelling, return to Manage automatic payments and verify the Gorgeous Inc agreement is gone. PayPal sometimes takes 24 hours to update the list. If the agreement reappears, cancel again or contact PayPal Support.

What happens after you cancel blogilates

Cancellation is complete, but understanding your remaining access and data is essential.

Access after cancellation

When you cancel, you retain premium access until the end of your current billing period. If your subscription renews on 20 March and you cancel on 10 March, you keep access until 19 March. On 20 March at 00:01, your access downgrades to the free tier (if available) or stops entirely. You won't be charged after cancellation, but you also won't receive a partial refund for unused time.

Your account, workouts, and data

Your account and saved workouts remain in the system after cancellation, even if your subscription expires. You can resubscribe at any time without losing progress. If you want your account and data permanently deleted, you must request this separately via email at app@blogilates.com. Include "Account deletion request" in the subject line. Blogilates may take 30 days to process deletion and cannot undo it, so be certain before you request.

Preventing re-subscription traps

Warning: Some users reactivate subscriptions by mistake when logging back into the app. If you don't plan to return, delete the Blogilates app from your device entirely after cancellation. This eliminates the temptation and prevents accidental taps.

Will you get a refund

Refund eligibility depends on your platform, how long you've used the service, and whether it met your expectations.

Refunds through apple app store

Apple's standard policy is no refunds for digital content, but exceptions exist. If the app failed to work, crashed repeatedly, or contained misleading descriptions, you can request a refund from Apple within 45 days of purchase. Contact Apple Support (via the App Store app or appleid.apple.com), explain the issue with evidence (screenshots, crash logs), and request a refund. Success rates vary; Apple prioritises refund requests tied to technical faults over simple dissatisfaction.

Refunds through google play

Google Play offers refunds within 48 hours of purchase if you haven't used the subscription extensively. After 48 hours, refunds are at Google's discretion. Request refunds directly through the Play Store app: Subscriptions > Body by Blogilates > Report a problem > select your refund reason. If the reason is a genuine fault, include details. Response times are 3-5 business days.

Refunds via PayPal or direct billing

If you paid directly via Blogilates' website or PayPal, request a refund by emailing app@blogilates.com within 14 days of your charge. Explain that the service didn't meet your expectations or advertised features. Include your invoice or transaction ID. At Stopee, we've found that clear, factual requests succeed more often than emotional appeals.

Consumer guarantees act refund rights

If Blogilates promised features or results it didn't deliver (e.g., "guaranteed weight loss," "workouts proven to tone in 4 weeks"), you have a right to a remedy under the Consumer Guarantees Act. This overrides platform policies. Document any misleading claims (screenshots, email confirmations) and send them to Blogilates with a formal refund demand. If refused, escalate to the Commerce Commission. The CGA is your legal safety net.

Common mistakes that delay or block cancellation

Cancellation delays often stem from small oversights, and we want to help you avoid them.

Waiting too late to cancel

The most common mistake is cancelling after your renewal has already processed. If you miss the 24-hour window on iOS or 48-hour window on Google Play, you'll be charged again. Recovery is possible (Apple and Google do refund recent double-charges), but it requires contacting support and explaining the timing. Set a phone reminder one week before your renewal date. Check Settings or Play Store at least twice to confirm cancellation took effect.

Cancelling on the wrong platform

If you subscribed via Apple but try to cancel on Google Play, nothing happens. Confirm where you originally purchased the subscription by checking your payment method. Look at your email receipts or your credit card statement to identify the platform. If unsure, try cancelling on all platforms; it won't hurt if no subscription exists there.

Assuming the app cancellation is enough

Some users cancel within the Blogilates app but don't complete the platform-level cancellation (iOS Settings, Google Play, or PayPal). The app-level cancellation often just hides the subscription from your app menu; it doesn't stop the platform from billing. Always complete the cancellation on the platform where you pay, not just in the app.

Ignoring confirmation emails

If you don't receive a confirmation email within 24 hours of cancelling, your cancellation may not have processed. Return to your subscription settings and verify the status. If the subscription still shows as active, repeat the cancellation steps. Keep all confirmation emails as proof in case a future charge appears.

Checklist: steps to take before and after cancellation

Use this checklist to ensure your cancellation is complete and protected.

Customer reviews and common feedback

Real feedback from Blogilates users provides insight into cancellation experiences and service satisfaction.

What users say about the app

Blogilates holds a 4.5 out of 5-star rating across platforms, with users praising workout variety, community features, and Kayla Itsines' coaching style. However, common criticisms include:

• Subscription costs rising after initial promotional periods.
• Cancellation instructions being hard to find in the app or on the website.
• Surprise renewals when cancellation was overlooked.
• Limited customisation for advanced fitness levels.
• Technical glitches on Android during app updates.

Cancellation feedback

Users report that once they locate the cancellation option, the process is straightforward on iOS and Android. The main friction point is remembering to cancel before renewal and understanding that platform-level cancellation (not app-level) is required. New Zealand users particularly mention that lack of a local customer service number slows dispute resolution.

How stopee helps you stay protected

At Stopee, we've helped thousands of New Zealand consumers navigate subscription cancellations across all major platforms. Our guides are designed to eliminate guesswork, flag hidden traps, and empower you to cancel confidently.

Stopee provides clear, step-by-step instructions tailored to New Zealand consumer law, ensuring you understand both your rights and your options. Whether you're cancelling Blogilates, cancelling other fitness apps, or fighting a refund claim, we break down complex platform policies into actionable steps. Our focus is on speed, clarity, and protecting your rights from the outset.

If Blogilates refuses a justified refund or disputes your cancellation, Stopee resources help you escalate to the Commerce Commission or prepare a formal complaint letter citing the Consumer Guarantees Act. We also curate updates on app store policy changes so you're never blindsided by new rules.

Contact information for blogilates cancellation support

If you need direct support beyond these steps, here's where to reach Blogilates:

Official contact details

Blogilates does not maintain a dedicated New Zealand support office or phone line. All enquiries must be directed to the US headquarters:

• Email: app@blogilates.com (response time: 5-7 business days)
• Mailing address: Gorgeous Inc., (Blogilates), United States (specific address not publicly listed; request it in your email)
• Web support: Check the Body by Blogilates website for a contact form or help centre link.

Escalation for unresolved issues

If Blogilates doesn't respond or refuses a justified refund claim, contact:

• Apple Support: reportaproblem.apple.com (for App Store refunds)
• Google Play Support: support.google.com/googleplay (for Google Play refunds)
• PayPal Resolution Centre: paypal.com/disputes (if billing through PayPal)
• Commerce Commission New Zealand: comcom.govt.nz or 0800 943 600 (formal complaints about misleading conduct or unfair terms)

Stopee has helped thousands of consumers cancel their subscriptions and recover unfair charges. When you're ready to take control of your subscriptions, we're here to guide you through every step. Cancel with confidence, protect your rights, and reclaim your money.