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Cancel Mirror: The Right Way
How to cancel mirror fitness and take back control of your subscription
What mirror is and why you might want to cancel
Mirror is a premium home fitness platform that combines a wall-mounted device with live and on-demand workout classes. You stream fitness content through the Mirror hardware or its mobile apps, and the service tracks your performance and workouts over time.
The Mirror subscription model means you pay monthly or annually for ongoing access to classes. If you've decided Mirror no longer fits your fitness goals, budget, or lifestyle, Stopee is here to guide you through cancellation step by step. Understanding your options now saves you from accidental renewal charges and ensures you know exactly what to expect.
Who operates mirror and where your payments go
Mirror Inc. runs the subscription service and membership platform directly through their website and app. However, if you purchased your subscription through Apple App Store or Google Play, those platforms handle your billing and cancellation separately. This distinction matters because your cancellation method depends entirely on where you signed up.
Stopee recommends checking your purchase records or payment method to confirm which channel you used. This one detail determines whether you cancel through Mirror directly or through your app platform instead.
Mirror pricing and what you're paying for
Current pricing in new zealand dollars
Mirror does not officially publish New Zealand-specific pricing through dedicated channels or the local App Store. The service operates primarily in USD, which means you may see pricing in US dollars when browsing or may encounter currency conversion fees depending on your payment method.
Before you commit to cancellation, it's worth confirming exactly what you're being charged each billing cycle. Log into your account or check your credit card statement to see the exact amount and currency.
| Plan or item | Approximate price (USD) | Notes for New Zealand users |
|---|---|---|
| Mirror hardware device | US$995 | No official NZD pricing; currency conversion will apply |
| Monthly membership | US$39 per month | Renews automatically unless cancelled; verify in your account |
| Annual membership | Approx. US$288 (if available) | Better value if you plan to stay; cancellation timing matters |
| Free trial period | 14 days | No charge if cancelled within this window |
How to cancel mirror on your own terms
Cancel your mirror subscription through mirror's own site or app
If you subscribed directly through Mirror's website or their standalone app (not through Apple or Google), you cancel through your account settings. This is the most straightforward method and gives you immediate control.
- Visit the Mirror website or open the Mirror app on your device
- Make sure you're logged into the account you want to cancel
- If you've forgotten your password, use the "Forgot Password" link to reset it
- Navigate to your Account or Profile settings
- Look for a menu icon or gear symbol (usually top-right or bottom menu)
- Select "Account," "Settings," or "Subscription" depending on your app version
- Find the Subscription or Billing section
- You'll see your current plan and renewal date
- Look for a button that says "Cancel Subscription," "Manage Subscription," or "Turn off Auto-Renewal"
- Select the cancellation or auto-renewal disable option
- Mirror may ask you to confirm or provide feedback about why you're leaving
- Complete any confirmation steps
- Verify the cancellation by taking a screenshot or noting the confirmation message
- Check your email for a cancellation confirmation from Mirror within 24 hours
- If you don't receive confirmation, log back in and verify the subscription is no longer set to auto-renew
Pro tip: Cancel at least 24 hours before your next billing date. Mirror's system processes renewals automatically, and even if you cancel minutes before renewal, you may still be charged. Stopee recommends setting a phone reminder for 48 hours before renewal to stay ahead of the schedule.
Cancel your mirror subscription through apple app store
If you downloaded Mirror from Apple App Store and your subscription renews through Apple, you must cancel through Apple's settings, not through Mirror itself. Apple handles all billing, refunds, and cancellations for app subscriptions purchased through their platform.
- Open the Settings app on your iPhone, iPad, or Mac
- This is not the Mirror app settings; use your device's main Settings
- Tap or click on your name at the top of the Settings menu
- On Mac, go to System Preferences or System Settings, then your Apple ID
- Select "Subscriptions" or "Media & Purchases"
- You'll see a list of all active app subscriptions
- Find "Mirror" in that list
- Tap on "Mirror" to open the subscription details
- You'll see your renewal date and plan information
- Select "Cancel Subscription" or "Turn off Auto-Renewal"
- Confirm your choice if prompted
- Apple will show you the last day you have access
- Wait for email confirmation from Apple
- You'll receive a receipt email confirming the cancellation
- Keep this email as proof of cancellation
Warning: Mirror Inc. cannot process your cancellation if you subscribed through Apple. Even if you contact Mirror support directly, they will tell you to cancel through Apple's settings. Do not waste time trying to cancel through Mirror's app in this scenario; you must use Apple.
Cancel your mirror subscription through google play
Like Apple, Google Play controls all subscription billing for apps purchased through their store. Your cancellation happens entirely within the Google Play ecosystem, not through Mirror.
- Open Google Play Store on your Android device or visit play.google.com on a web browser
- Make sure you're signed into the Google account that purchased the subscription
- Tap the profile icon or menu button in the top-right corner
- Select "Manage subscriptions" or "Payments and subscriptions"
- Find "Mirror" in your active subscriptions list
- If you don't see Mirror listed, the subscription may already be cancelled
- Tap on "Mirror" to view subscription details
- You'll see your renewal date and billing information
- Select "Cancel subscription"
- Google Play may ask for feedback about why you're cancelling
- You can skip this or provide your reason
- Confirm the cancellation
- Google Play will show your final access date
- You'll receive a confirmation email from Google
Pro tip: If you're using a Stopee-recommended approach, take screenshots of both your subscription active status and your cancellation confirmation. These images protect you if a charge appears on your account after you've cancelled.
What happens after you cancel your mirror subscription
Your access and what you keep
Cancelling your Mirror subscription stops auto-renewal but does not immediately cut off your access. You can continue using Mirror until the end of your current billing cycle (your next scheduled renewal date).
Your workout history, saved routines, personal settings, and performance data typically remain on your account even after cancellation. Mirror Inc. retains this data based on their privacy policy, so your fitness records don't vanish the moment you cancel.
Re-subscribing after cancellation
If you change your mind and want to return to Mirror after cancellation, you can resubscribe at any time. The service treats returning subscribers the same as new subscribers, so you'll log back into your account or create a new one if needed.
Keep in mind that if you used a trial period when you first subscribed, you may not qualify for another free trial upon re-subscription. Check Mirror's terms or contact their support to confirm trial eligibility before reactivating.
Will you receive a refund after cancellation
Refunds for direct mirror purchases
Mirror's own refund policy limits partial refunds during an active subscription period. The company offers a 14-day free trial before you commit to paid membership, which serves as your trial period to ensure the service suits your needs.
If you've already paid for a full month or year and want to cancel immediately, Mirror does not typically issue a pro-rata refund for unused time. You keep access until the end of your billing cycle, but you won't receive cash back for those remaining days.
Refunds for app store purchases (Apple and google)
If you purchased through Apple App Store, Apple controls refunds. You must request a refund directly from Apple, not from Mirror Inc. Apple typically allows refund requests within 14 to 45 days of purchase, depending on circumstances.
Google Play follows a similar process. Google allows refund requests within 48 hours of a purchase for most subscriptions. After that window closes, refunds are unlikely unless you have a strong consumer protection case.
Warning: Mirror Inc. cannot and will not issue refunds for purchases made through Apple or Google. If you request a refund from Mirror for an Apple or Google purchase, they'll direct you back to the app platform. Go straight to Apple or Google to request your refund.
Your consumer rights in new zealand
Laws that protect you when cancelling
The Consumer Guarantees Act 1993 and the Fair Trading Act 1986 are your strongest legal tools when dealing with Mirror or any digital service provider in New Zealand. These laws protect you from misleading billing practices, unfair contract terms, and services that don't work as advertised.
If Mirror continues to charge you after you've cancelled, refuses to process a legitimate cancellation, or makes cancellation deliberately difficult, you have grounds to lodge a complaint with Consumer NZ or pursue a dispute through your bank.
When to escalate your cancellation issue
If Mirror fails to honour your cancellation within five business days, or if charges continue after your confirmed cancellation date, Stopee recommends escalating immediately. First, contact Mirror support with your cancellation confirmation email or screenshot. Request written confirmation that your subscription is cancelled.
If Mirror doesn't respond within seven days or refuses to stop charging you, contact Consumer NZ (consumerprotection.govt.nz) or lodge a complaint with the Financial Markets Authority if payment issues persist. Your bank can also reverse unauthorised charges under the Dispute Resolution Scheme.
Common cancellation mistakes and how to avoid them
Mistakes that cost you money
It's frustrating to think you've cancelled only to discover another charge on your statement. The most common mistake is confusing "cancelling auto-renewal" with "deleting your account." These are not the same. Disabling auto-renewal stops future charges but keeps your account alive; deleting an account is a separate process (if Mirror offers it).
Another frequent error is cancelling through the wrong platform. If you subscribed via Apple or Google, cancelling in the Mirror app won't work. You'll think you've cancelled and then get charged anyway because the app store still has your subscription active.
Finally, timing matters. If you cancel one hour before your renewal, the system may still process the charge. Stopee advises cancelling at least 48 hours before your renewal date to give the system time to process.
What to do if you're charged after cancellation
If a charge appears on your account after your confirmed cancellation date, act within 24 hours. Log into your Mirror account and take a screenshot showing the subscription is listed as "Cancelled" or "Not Renewing." Also screenshot the charge on your bank or payment app.
Contact Mirror support immediately with both screenshots and ask for a refund. If you subscribed through Apple or Google, contact those platforms instead. Provide your cancellation confirmation email and the unexpected charge. Most companies refund these charges within 3 to 5 business days.
Checklist for a smooth mirror cancellation
| Task | Timing | Status |
|---|---|---|
| Confirm your subscription purchase channel (Mirror, Apple, or Google) | Before you cancel | [ ] Done |
| Note your next renewal date | Before you cancel | [ ] Done |
| Complete cancellation through the correct platform | 48 hours before renewal | [ ] Done |
| Take a screenshot of the cancellation confirmation | Immediately after cancelling | [ ] Done |
| Save the confirmation email from Mirror or your app platform | Within 24 hours | [ ] Done |
| Verify no charge appears on your next renewal date | On the renewal date | [ ] Done |
Summary and next steps
You now have the knowledge to cancel mirror with confidence
Cancelling Mirror is straightforward when you follow the right process for your purchase channel. Direct cancellations through Mirror's app or website take minutes. App store cancellations (Apple or Google) follow a similar pattern and give you the same control.
Remember that cancellation stops auto-renewal but preserves your access until the end of your current billing cycle. You won't receive a refund for unused time in most cases, but you also won't face surprise charges after you cancel.
Stopee has helped thousands of consumers cancel subscriptions they no longer need, recover unexpected charges, and understand their cancellation rights. If you encounter resistance from Mirror, remember that consumer protection laws in New Zealand are on your side. You have the right to cancel, the right to clear information about cancellation, and the right to dispute charges that shouldn't have happened.
Visit Stopee.com for detailed guidance on cancelling Mirror or any other subscription service. Stopee provides step-by-step instructions, email templates, and direct contact details for companies across New Zealand and beyond. You've already taken the first step by reading this guide; now you're empowered to take control of your Mirror subscription and your billing future.