Manage Pliability

How to cancel pliability in new zealand: step-by-step guide and your consumer rights

What pliability is and why you might want to cancel

Pliability is a digital stretching and mobility app (formerly known as ROMWOD) that delivers guided content to help you improve flexibility and movement. You access it via the Pliability website or through the Apple App Store and Google Play on your mobile device. The service charges a recurring subscription fee, and you can also purchase physical products like apparel and mats, or enrol in standalone courses.

If you've decided Pliability isn't meeting your needs, or you're facing unexpected costs, you're not alone. At Stopee, we help thousands of New Zealand consumers understand their cancellation options and protect their rights. The process differs depending on where you signed up, so we'll walk you through each path.

When cancellation makes sense

You might choose to cancel if you're not using the app regularly, the content isn't matching your fitness goals, or you're managing your subscription costs. Some people find they've forgotten about a recurring charge and want to stop it immediately. Whatever your reason, Stopee is here to ensure you cancel smoothly and recover any money you're owed.

How pliability subscriptions work

Pliability offers monthly and annual plans billed in New Zealand dollars. If you subscribed directly through pliability.com, you manage your account and cancellation on their website. If you signed up via the App Store or Google Play, those platforms handle your billing, and you must cancel through them instead. This split system is crucial to understand before you start the cancellation process.

Pliability pricing and plans in new zealand

Here's what Pliability costs in New Zealand as of January 2026, based on current App Store listings.

Prices shown are for in-app purchases through the App Store. If you bought your subscription through the Pliability website directly, your pricing may differ slightly. Always check your confirmation email or account settings to see exactly what you're being charged and when your next renewal date is.

Hidden costs and what to watch for

Beyond the subscription itself, Pliability sells physical apparel, yoga mats, and courses separately. These aren't included in your subscription plan, so watch your cart carefully if you're browsing their shop. At Stopee, we've noticed many people accidentally add items while looking for subscription settings.

How to cancel pliability: step-by-step for each platform

Your cancellation method depends entirely on where you set up your subscription. Follow the correct path below to avoid confusion and ensure your cancellation goes through.

Cancel via the pliability website (browser)

If you signed up directly on pliability.com using a web browser, use these steps to cancel your membership.

1. Go to pliability.com and sign in with your email and password.
2. Navigate to Settings from your account menu (usually in the top right corner).
3. Select Plans & Payment from the settings options.
4. Find your active subscription and select Cancel Membership.
5. Follow the on-screen prompts to confirm your cancellation. You may be asked to provide feedback on why you're leaving.
6. Look for a confirmation message stating your cancellation is complete. Take a screenshot or note the confirmation number.

Pro tip: Your billing will stop immediately, but you'll retain full access to Pliability content until the end of your current paid billing cycle. For example, if you cancel on 15 March and your next charge was due 30 March, you can use Pliability until 30 March at no extra cost.

Warning: Cancelling your subscription is not the same as deleting your account. Your personal data, account history, and saved workouts remain in the system. If you want to completely remove your account, you'll need to contact Pliability's support team separately (we cover this later).

Cancel via apple app store (iOS)

If you signed up using the Pliability app on an iPhone or iPad, you must cancel through Apple's subscription management system, not through the app itself.

1. Open the Settings app on your iOS device.
2. Tap your Apple ID at the top of the screen (your name or profile picture).
3. Select Subscriptions.
4. Find Pliability in your active subscriptions list.
5. Tap Cancel Subscription.
6. Follow Apple's prompts to confirm. You'll see "Subscription cancelled" once it's complete.

Alternatively, you can cancel directly in the App Store:

1. Open the App Store app.
2. Tap your profile icon in the top right corner.
3. Select Subscriptions.
4. Find and tap Pliability.
5. Tap Cancel Subscription and confirm.

Pro tip: Apple lets you see exactly when your current billing cycle ends. Note this date so you know when your access will stop. You'll have until that date to download or screenshot any workouts you want to keep.

Warning: Pliability cannot cancel App Store subscriptions for you, even if you contact their support team. You must use Apple's system. If you're having trouble, contact Apple Support, not Pliability.

Cancel via google play (Android)

If you're using an Android device, Google Play handles your Pliability subscription. Cancel through the Google Play app on your phone or via a web browser.

1. Open the Google Play app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select Payments & subscriptions.
4. Tap Subscriptions.
5. Find and tap Pliability.
6. Select Cancel subscription and follow Google's prompts to confirm.

Alternatively, you can cancel via a web browser:

1. Visit play.google.com/store/account/subscriptions.
2. Sign in with your Google account.
3. Find Pliability in your subscriptions.
4. Click Cancel subscription and confirm.

Pro tip: Google Play shows your cancellation effective date clearly. Unlike some services, your access will continue until that date, so you're not losing anything by cancelling early in your billing cycle.

Warning: Like Apple, Google Play handles all subscriptions independently. Pliability cannot process cancellations for Google Play customers. If you have trouble cancelling, contact Google Play Support directly.

What happens after you cancel pliability

Understanding what to expect after cancellation helps you avoid confusion or unnecessary worry.

Access and billing after cancellation

Once you cancel, your billing stops immediately. However, your access to the Pliability app and website continues until the end of your current paid billing cycle. This is true regardless of whether you subscribed via the website, App Store, or Google Play.

For example, if today is 10 March and your next renewal would have been 30 March, you can keep using Pliability until 30 March. After that date, you'll be locked out of the app and won't be able to view premium content.

You will not be charged again after cancellation, and no refund is automatically issued for the period you've already paid for. (We address refund options in detail in the next section.)

Your account and personal data

Cancelling your subscription does not delete your account or remove your personal data from Pliability's servers. Your login credentials remain active, your saved workouts are stored, and your account history is preserved.

If you want to permanently delete your account and all associated data, you must contact Pliability's support team separately. This is a different, irreversible action. Once your account is deleted, you cannot recover any saved content or history.

To request account deletion, reach out to Pliability support via their website at pliability.com/contact or through the in-app help centre. Be clear that you want full account deletion, not just subscription cancellation. Keep a copy of any confirmation they send you.

Refund policy and your right to get money back

Refunds are where many consumers struggle. At Stopee, we help you understand your rights and how to press for compensation if you're entitled to it.

Pliability's standard refund policy

Pliability's terms of service do not guarantee refunds for digital subscriptions. Once you've paid for a subscription, it's generally considered a non-refundable digital service under their standard terms. This is why they don't automatically refund you when you cancel, even if you cancel partway through a billing cycle.

However, this doesn't mean you have no options. If you believe you've been charged unfairly or the service hasn't been delivered as promised, consumer law in New Zealand gives you additional protections.

Refunds for app store and google play subscriptions

If you subscribed through the App Store or Google Play, any refund request must go through those platforms, not Pliability.

• Apple: You can request a refund directly in the App Store or through the Apple website. Apple typically processes refund requests if made within 14 days of purchase and if the subscription hasn't been heavily used.
• Google Play: Google allows refund requests within 48 hours of purchase. After that window, refunds are at Google's discretion.

Contact the app store, not Pliability, to request your refund. Pliability has no control over these decisions.

Refunds for physical goods and courses

If you've purchased Pliability's physical products (apparel, mats) or standalone courses, different rules apply:

• Physical items (apparel and mats): You can return unused, new-condition items within 30 days of delivery. You cover the cost of return shipping. Pliability will refuse returns on used or damaged items.
• Courses (Pliability Stretch Academy): To get a refund, you must request it in writing at least 30 days before the course start date. Pliability applies a NZ$100 administration fee to course refunds. Once the course has started or after the 30-day deadline, no refunds or credits are available.

If you're seeking a refund on a course, email Pliability's support team and clearly state your request 30 or more days before the course begins. Include your order number and full details of your request.

Your consumer rights under new zealand law

New Zealand's Consumer Guarantees Act 1993 and Fair Trading Act 1986 protect your rights as a consumer, even when a company's terms say "non-refundable".

Consumer guarantees act protections

Under the Consumer Guarantees Act, goods and services must be:

• Of acceptable quality
• Fit for purpose (or reasonably fit for the purpose you disclosed to the seller)
• Safe
• Delivered within a reasonable timeframe

If Pliability's service fails to meet these standards, you have the right to request a refund, replacement, or repair, regardless of what their terms of service say. For example, if the app consistently crashes on your device, doesn't deliver the content you paid for, or becomes unavailable during your paid period, you've potentially got a claim.

Fair trading act protections

The Fair Trading Act protects you from misleading or deceptive conduct. If Pliability has misrepresented the service, hidden charges, or made false claims about features or availability, you can lodge a complaint with the Commerce Commission.

How to escalate if pliability refuses your refund

If Pliability declines your refund request and you believe you're entitled to one under consumer law, follow these steps:

1. Document everything: screenshots of the app crashing, emails to Pliability, dates of service outages, and any misleading advertising.
2. Send a formal written request to Pliability citing the Consumer Guarantees Act. Be specific about which guarantee they've breached (e.g., "the service is not of acceptable quality because the app crashes daily").
3. Give them 10 business days to respond in writing.
4. If they refuse or don't respond, lodge a complaint with the Commerce Commission at comcom.govt.nz.
5. You can also contact the Disputes Resolution Scheme (if Pliability is a member) for independent arbitration.

Stopee recommends keeping all communication with Pliability in writing. Don't rely on phone calls or in-app chat for disputes about refunds; always follow up with email so you have a record.

Common mistakes people make when cancelling pliability

Cancellation feels straightforward, but small missteps can leave you confused or still being charged. We've seen it happen to many customers, and we want to help you avoid these traps.

Mistake 1: cancelling in the wrong place

The biggest mistake is trying to cancel in the app itself or on the Pliability website when your subscription came from the App Store or Google Play. The Pliability app and website don't control App Store or Google Play subscriptions, so clicking "cancel" in the app does nothing.

Check your confirmation email from when you signed up. It will clearly state whether you subscribed via Pliability.com, Apple, or Google. Match that to the correct cancellation method above.

Mistake 2: confusing cancellation with account deletion

Many people cancel their subscription thinking their account is gone. It's not. Your account data, saved workouts, and personal information stay on Pliability's servers forever unless you explicitly delete it.

If privacy is a concern, don't forget to contact Pliability separately and request full account deletion after you've cancelled your subscription.

Mistake 3: not confirming the cancellation

Take a screenshot or note the confirmation message you receive after cancelling. Some people cancel but never check back, only to discover months later they're still being charged because something went wrong.

Check your bank or credit card statement 3 to 5 days after cancelling. If Pliability charges you again, contact them immediately and provide your confirmation number.

Mistake 4: assuming you'll get a refund

Pliability doesn't automatically refund unused portions of your subscription. If you paid for a month and cancelled halfway through, that's considered non-refundable under their standard terms. Only pursue a refund if you have a legitimate claim under consumer law (e.g., the service was down, misleading, or broken).

Mistake 5: missing the 30-day refund window for app store

If you subscribed via the App Store, you have about 14 days to request a refund from Apple. After that, they rarely approve refund requests. Request it immediately if you change your mind.

Checklist: steps to take before and after cancellation

Use this checklist to ensure you've covered everything.

Why consumers choose to cancel pliability

Understanding why people cancel can help you decide if cancellation is the right choice for you, or if there's a solution that keeps you subscribed.

Top reasons people cancel

• Lack of use: Life gets busy. Many people sign up with the best intentions but don't open the app for weeks. Realising they're paying for something they don't use, they cancel.
• Content mismatch: Pliability's content focuses on flexibility and mobility. If you're after high-intensity workouts, strength training, or sports-specific training, the library might feel limited.
• Cost: At NZ$29.99 per month (or NZ$299.99 per year), it's an ongoing subscription. When budgets tighten, entertainment and wellness subscriptions are often the first things people cut.
• Better alternatives: Competitors like Stretchy, Down Dog, or free YouTube channels offer similar content. Some people find Pliability's premium pricing hard to justify.
• Technical issues: App crashes, sync problems, or poor streaming quality frustrate users and push them to cancel.
• Forgotten subscription: A recurring charge spotted on a bank statement often surprises people who signed up months ago and forgot about it.

Consider before you cancel

If you're on the fence, think about these points:

• Have you given Pliability enough time? If you signed up less than two weeks ago, you might still be in the habit-building phase.
• Is the content genuinely not for you, or are you just not using it consistently? Mobility and flexibility work better with regular, short sessions (even 10 minutes per day).
• Would a lower-cost plan work? Pliability offers monthly billing at NZ$29.99, or annual billing at NZ$299.99 per year (about NZ$25 per month). Switching to annual saves money if you think you'll stick with it.
• Could you pause instead of cancel? Check if Pliability offers a pause feature. Some services let you suspend your subscription for 30 days without cancelling, so you can return later without losing your saved data.

At Stopee, we're here to help you cancel if that's truly what you want. But we also want to make sure you've explored all options first.

Get help cancelling with stopee

Cancelling Pliability should be straightforward, but confusion about platforms, refund rights, and confirmation can make it stressful. Stopee has helped thousands of consumers cancel subscriptions, understand their rights, and recover refunds they're owed.

If you're stuck or unsure about your next step, Stopee's guides and support resources are designed to walk you through every platform and scenario. Whether you're cancelling a website subscription, App Store subscription, or Google Play subscription, we've got you covered with clear, step-by-step instructions.

Visit Stopee today to explore cancellation guides for Pliability and hundreds of other services. Our mission is to empower you to take control of your subscriptions and protect your consumer rights in New Zealand.

Contact information for pliability support

If you need to reach Pliability directly for account deletion, course refunds, or technical support:

• Website: pliability.com
• Support: Visit pliability.com/contact for email or in-app chat options
• Mailing address: Not publicly listed for New Zealand customers; use email or in-app chat instead

For consumer disputes, contact the Commerce Commission at comcom.govt.nz or call 0800 943 600.