Manage She Moves

How to cancel she moves and protect your money in new zealand

What she moves offers and who it serves

She Moves is an online fitness membership built specifically for pregnant, postnatal and general-fitness-focused mothers across New Zealand. The service delivers live and on-demand exercise classes, structured programmes and expert guidance-all designed to be completed at home on your own schedule.

The platform operates two main websites: joinshemoves.com and she-moves.co.nz, plus a mobile app available on Apple App Store and Google Play. Membership is typically billed monthly or yearly, depending on which plan you choose at signup.

If you've been using She Moves but find the service no longer fits your needs, life circumstances or budget, you have every right to cancel. This guide walks you through the exact steps, your refund options under New Zealand consumer law, and the traps to avoid. At Stopee, we've helped thousands of New Zealand consumers understand their cancellation rights-and we're here to do the same for you.

How she moves compares to other fitness services

She Moves focuses exclusively on women's fitness, particularly pregnancy and postnatal support. Other fitness apps like Apple Fitness+, Beachbody or Peloton offer broader audiences and content. If you're weighing whether to cancel, it's worth confirming whether a different service better suits your current fitness goals or budget.

Your consumer rights under new zealand law

Before you cancel, it's important to understand that New Zealand's Consumer Guarantees Act (CGA) protects you-even when a company's terms say "no refunds."

The CGA guarantees that services must be delivered with due care and skill, fit for purpose, and as described. If She Moves fails to meet these standards, you have the right to request a remedy: repair, replacement, refund, or compensation. A blanket "no refund" clause cannot override these statutory rights.

Additionally, if you signed up for a free trial and were charged without clear consent, or if the service was misrepresented at signup, you can dispute the charge through your bank or payment provider-and through Stopee, we recommend keeping detailed records of all communications and billing statements to support your case.

When your statutory rights apply

You have grounds to request a refund or compensation if:

• The service was not delivered as promised (classes unavailable, poor quality, incompatible with your device).
• You were charged without informed consent for a free trial conversion.
• The cancellation process itself breaches fair trading standards (hidden fees, unreasonable notice periods, or deliberately obscured cancellation links).
• A money-back guarantee was offered but refused without valid reason.

If She Moves refuses to honour a valid claim, you can escalate to the Commerce Commission or pursue the matter through the Disputes Tribunal if the amount is under NZ$15,000. Stopee recommends documenting every step of this process in writing.

How to cancel she moves step by step

Cancellation method depends on where and how you signed up. Follow the process for your account type to avoid delays or payment failures.

Cancel if you signed up on joinshemoves.com

1. Open your email client and compose a new message.
2. Address it to the She Moves support email (found in your welcome email or account settings).
3. Include your full name, email address and membership account number (if available).
4. Write a clear statement: "I request cancellation of my She Moves membership, effective immediately" or state your preferred end date.
5. Note in your email that you are providing at least two weeks' notice as required by their terms.
6. Send the email and save a copy in a dedicated folder for your records.
7. Expect a confirmation email within 2-3 business days. If you don't receive one, send a follow-up or contact support via the website.

Pro tip: Include the phrase "two weeks' notice" in your cancellation email to make clear you understand and are complying with their notice period. This removes any ambiguity and strengthens your proof of cancellation if a dispute arises later.

Cancel if you have a she-moves.co.nz account

1. Log into your account on she-moves.co.nz.
2. Look for a settings, account or membership management section (usually in the top right menu or under your profile).
3. Find the cancellation form or link labeled "Cancel Membership" or "Request Cancellation."
4. Complete the form with your cancellation reason (optional) and your requested cancellation date.
5. The form should generate a confirmation; take a screenshot and save it.
6. You should also receive an email confirmation. If you don't receive it within 24 hours, log back in and try the form again, or contact support directly.
7. Per their terms, cancellation takes effect at the end of your two-week notice period unless agreed otherwise.

Warning: Some fitness platforms automatically renew memberships on a hidden schedule. After submitting your cancellation form, log back in a few days later to confirm the form was processed and your account shows a cancellation pending date. Don't assume silence means cancellation.

Cancel if you subscribed via apple app store

1. Open the Apple App Store on your iPhone or iPad.
2. Tap your profile icon (top right corner).
3. Select "Subscriptions."
4. Find She Moves in the list and tap it.
5. Tap "Cancel Subscription" and confirm the cancellation.
6. Apple will show you the cancellation effective date (usually the end of your current billing cycle).
7. You receive an immediate email confirmation from Apple. Keep this email.

Pro tip: Apple often offers a "pause subscription" option before full cancellation. If you might return to She Moves later, pausing is a lower-friction alternative that keeps your data intact.

Cancel if you subscribed via google play

1. Open Google Play on your Android device or visit play.google.com in a web browser.
2. Tap your profile icon and select "Payments and subscriptions."
3. Choose "Subscriptions."
4. Select She Moves from the list.
5. Tap "Cancel Subscription" and confirm.
6. Google will display the cancellation effective date (end of current billing period).
7. Check your email for a confirmation from Google and keep it in your records.

Pro tip: Google Play refunds vary by region and timing. If you cancel within 48 hours of a billing charge, Google may automatically refund that charge. Check your transaction history 3-5 days after cancellation to see if a refund appears.

Cancel by post (if you prefer written correspondence)

She Moves' postal address is available through the New Zealand Business Registry if direct email is not working or you want a formal written record. This method is slower but creates undeniable proof of cancellation.

1. Write a letter on plain paper with your full name, current email, phone number and membership account details (if you have them).
2. Clearly state: "I request cancellation of my She Moves membership, effective [date or 'at the end of my two-week notice period']."
3. Include the date you're sending the letter and keep a photocopy.
4. Address the letter to the She Moves postal address (sourced from the Business Registry).
5. Send it via registered mail or courier so you have a tracking number and proof of delivery.
6. Allow 7-10 business days for processing after the company receives it.

Stopee strongly recommends taking a photo of your letter and the proof-of-postage receipt before you send it.

Timeline and what happens after you cancel

Understanding the cancellation timeline helps you plan your fitness routine and avoid unexpected charges.

Immediate after you submit cancellation

For email or form-based cancellations, the request is logged but cancellation does not take effect immediately. She Moves requires two weeks' notice. Your membership remains active and you retain full access to classes, programmes and member content during this notice period.

For App Store and Google Play cancellations, your access continues until the end of your current billing cycle. If you cancel on the 15th of a month and your billing date is the 1st, you keep access through the end of that month.

At the end of your notice period or billing cycle

Your membership access ends. You will no longer be able to log in, stream classes or view content. If you had an active programme or course, you lose access to any remaining sessions or materials.

No further charges should appear on your payment method. If a charge does appear, immediately contact She Moves support with your cancellation confirmation email and request a reversal.

After cancellation is complete

Cancellation can feel sudden, especially if you relied on She Moves for your fitness routine. Take a moment to plan your next steps: research alternative services, check your bank balance to confirm no further charges appear, and organize your cancellation records into a folder you can access later if needed.

She Moves will not delete your account automatically, but your data (workout history, saved programmes, profile information) will no longer be accessible after your access ends. If you want to preserve any content, download or screenshot it before your cancellation date.

Refund eligibility and what to claim

She Moves' stated policy says memberships are non-refundable. However, New Zealand consumer law creates exceptions, and your actual eligibility depends on your specific circumstances.

Memberships and subscriptions: non-refundable by default

Monthly or yearly membership fees paid in full are generally non-refundable under She Moves' terms. If you cancel mid-way through a billing month, you do not receive a pro-rated refund for unused days.

This policy is legally permitted-provided you gave informed consent to these terms at signup and the service was delivered as promised. If either condition fails, Stopee advises you to challenge the refusal and invoke your Consumer Guarantees Act rights.

Money-back guarantees on specific programmes

She Moves occasionally offers a 7-day money-back guarantee on certain programmes. If you purchased one of these offers, you can request a full refund within 7 days of your purchase date.

• Check your order confirmation or the programme description to confirm a guarantee was offered.
• Submit your refund request in writing (email) within the 7-day window.
• Include your order number, purchase date and membership email address.
• She Moves will respond within 5-7 business days and process refunds to your original payment method.

Free trial conversions and unexpected charges

If you signed up for a free trial and were charged without clear prior notification, or if you cancelled before the trial ended but were still charged, you have grounds for a refund.

Contact She Moves immediately with your cancellation confirmation and billing statement, and request a reversal. If they refuse, dispute the charge with your bank or payment provider using the Consumer Guarantees Act as your legal basis.

App store and google play refunds

If you subscribed through Apple or Google, refunds are handled by those platforms, not by She Moves. After cancelling through your app settings, you can request a refund directly from Apple or Google if:

• You cancelled within 48 hours of a billing charge (Google); or
• The service was not delivered as described; or
• You were charged without consent.

Contact Apple Support or Google Play Support with your order details and reason. Stopee recommends keeping screenshots of your cancellation confirmation and your billing history.

Common mistakes when cancelling she moves

Cancellation can feel stressful, and small oversights often lead to unexpected charges or lost refund claims. Here are the pitfalls Stopee sees most often-and how to avoid them.

Assuming the two-week notice is optional

She Moves' terms require two weeks' notice for email or form-based cancellations. If you email a cancellation request on the 1st, the effective date is the 15th (or thereabouts), not immediate. Many members are surprised to see a charge on their next billing date because they didn't account for this delay. Always include the phrase "two weeks' notice" in your email or form to confirm you understand the timeline.

Not saving your cancellation confirmation

Emails can be lost, spam-filtered or deleted. If She Moves later claims they never received your cancellation, you have no proof. Save every confirmation email in a dedicated folder, take screenshots, and forward a copy to yourself or a trusted contact. This protects you in any dispute.

Cancelling via one method without confirming the others

If you subscribe on joinshemoves.com but also have a separate she-moves.co.nz account, you may need to cancel both. Some members cancel one but not the other and are surprised by charges from the account they forgot. Log into all platforms you use and check whether you have active memberships on each.

Forgetting to cancel the app subscription

Cancelling your web account does not automatically cancel your App Store or Google Play subscription. These are separate purchases and must be cancelled separately through your phone's settings. Many people cancel the website but keep getting charged for the app.

Expecting an immediate refund without proof

Refunds can take 5-10 business days to appear after approval. Processing delays are normal. If 10 days pass with no refund, follow up with She Moves. Stopee advises keeping your cancellation email, the date you requested the refund, and screenshots of your bank balance to prove the refund hasn't arrived.

Cancellation address for postal correspondence

If you're cancelling by post or need to send formal written correspondence, use the address below. This information comes from the New Zealand Companies Registry and is current as of this guide's publication.

Pro tip: Before sending a postal letter, verify the current address through the New Zealand Companies Registry online. Addresses can change, and mail sent to an old address may not reach the company.

Keeping or cancelling: a final checklist

Before you hit send on your cancellation, ask yourself these questions. Sometimes a pause, plan change or conversation with customer support can save you money or frustration.

Your next steps with stopee

Cancelling She Moves should be straightforward, but it's not always painless. Between two-week notice periods, platform differences and non-refundable policies, it's easy to feel lost or frustrated.

Stopee has helped thousands of New Zealand consumers navigate cancellations across dozens of services. We know the traps, the legal levers and the exact language that works. Whether you're cancelling because you've moved on to a different fitness app, you're unhappy with the service, or you've discovered unexpected charges, Stopee is here to guide you through the process with clarity and confidence.

Use this guide to cancel your She Moves membership step by step. Keep your confirmation emails safe. If She Moves refuses a legitimate refund claim, use your Consumer Guarantees Act rights to escalate. And if you get stuck, Stopee's team of cancellation specialists is ready to help you get this done-so you can move forward with your fitness journey on your own terms.