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Cancel Strong: Step-by-Step Guide
How to cancel strong fitness app subscription and avoid surprise charges
What is strong and why you might want to cancel
Strong is a popular workout tracking app that logs your exercises, provides training plans, and offers premium content through a paid subscription called Strong PRO. You can use the free version to track workouts, but the PRO tier-available through Apple App Store, Google Play Store, or Strong's website-unlocks advanced features like custom training programmes and nutrition planning.
If you've been using Strong but found it doesn't fit your fitness routine anymore, or you're looking to save money by switching to another app, cancelling is straightforward once you know where to look. Many New Zealand users discover they're being charged monthly without realising how to stop the renewal, so this guide walks you through every method and protects you from costly mistakes.
When to cancel strong PRO
You might cancel if you've moved to a different fitness app, no longer use the advanced features, or want to save money on monthly subscriptions. At Stopee, we help thousands of New Zealand consumers cancel unwanted subscriptions every month-and Strong PRO is one of the most commonly cancelled apps because people forget the cancellation method differs by where they bought it.
The sooner you cancel, the sooner you stop paying. If your next renewal date is coming up, cancelling today prevents the charge from going through.
Your consumer rights in new zealand
What the consumer guarantees act covers
Under New Zealand's Consumer Guarantees Act 1993, you have the right to cancel a digital subscription service if the provider misrepresents the service, fails to supply it as described, or if it becomes unfit for purpose. If Strong stops working properly or the premium features don't function as advertised, you may be entitled to a refund or cancellation without penalty.
Most app subscriptions-including Strong PRO-are considered "goods" or "services" under the Act, which means Strong must provide what they promise. If they don't, you can escalate your complaint to the Commerce Commission or request a chargeback through your bank or app store.
Your escalation points if strong refuses to cancel
If Strong's support team refuses to process your cancellation or won't refund charges you believe are unfair, contact the Commerce Commission (www.comcom.govt.nz) or your bank to dispute the transaction. At Stopee, we recommend keeping screenshots of your cancellation request and any response from Strong-these become critical evidence if you need to escalate.
Apple and Google also have dispute resolution processes. If Strong charged you after you cancelled, report it to the Commerce Commission's Consumer Advice team or file a complaint with your payment provider.
How to cancel strong on your device
Cancel strong PRO via apple app store (iPhone and iPad)
If you subscribed to Strong PRO through your Apple account, you must cancel through Apple's App Store settings-Strong cannot cancel your subscription for you, even if you ask them directly. This is the most common cancellation method for New Zealand iPhone users.
- Open Settings on your iPhone or iPad.
- Scroll down and tap your Apple ID name at the top of the screen.
- Tap Subscriptions.
- If you don't see Subscriptions, tap Subscription and Purchases instead.
- Find Strong PRO in the list of active subscriptions.
- Tap Strong PRO to open its details.
- Tap Cancel Subscription at the bottom of the screen.
- Apple will ask why you're cancelling-you can select a reason or skip this step.
- Confirm the cancellation when prompted.
- You'll receive an email confirmation from Apple within minutes.
Warning: Deleting the Strong app from your home screen does not cancel your subscription. Your Apple ID will continue to be charged every billing cycle until you complete the steps above.
Pro tip: You can resubscribe to Strong PRO at any time. After you cancel, you'll keep access to premium features until the end of your current billing period-you won't lose access immediately.
Cancel strong PRO via google play store (Android)
Android users who purchased Strong PRO through Google Play need to cancel through the Google Play Store app or website. Like Apple, Google manages the subscription and Strong cannot override your cancellation decision.
- Open the Google Play Store app on your Android phone or tablet.
- Tap your profile icon in the top right corner.
- Tap Manage your Google Account.
- Select the Payments and Subscriptions tab at the top.
- Tap Subscriptions.
- You'll see all active subscriptions linked to your Google account.
- Find and tap Strong PRO in the list.
- Tap Cancel subscription.
- Google will present options for why you're leaving-select one or skip ahead.
- Confirm the cancellation.
- Google sends a confirmation email; your subscription ends at the next renewal date.
Warning: Uninstalling the Strong app does not stop the subscription. Google Play will charge you again unless you cancel through the steps above.
Pro tip: If you subscribed more than 48 hours ago, Google Play's refund window has likely closed. However, you can still request a refund through your Google Play account settings by selecting the purchase and choosing "Request a refund"-Google reviews these requests case-by-case.
Cancel strong subscriptions purchased directly from the strong website
If you bought Strong PRO directly from strongapp.io or strongherapp.com (not through an app store), you manage the subscription through Strong's own website. This method is less common in New Zealand but worth knowing if you paid by credit card directly.
- Visit the Strong website and log in to your account.
- Go to your Account Settings or Subscriptions page.
- Locate your active subscription or billing details.
- Select Cancel Subscription or a similar option.
- Strong's website should display your next renewal date and allow you to cancel immediately.
- If you cannot find a self-service cancellation option, contact Strong support by email at least 24 hours before your renewal date.
- Include your email address, account username, and order number in your message.
- Strong's help centre is at help.strongapp.io-use the Contact Support form there.
- Keep a copy of your cancellation confirmation or Strong's email reply for your records.
Pro tip: If you paid by credit card, your bank statement will show charges from "Strong" or "Strongherapp"-use this to identify which subscription method you used if you're unsure.
What happens after you cancel strong PRO
Your access to premium features
When you cancel Strong PRO, your subscription stops renewing at the next billing date-you don't lose access immediately. You'll keep using premium features like custom training plans and meal planning until your current billing period ends. After that date, the app reverts to the free version, and you lose access to advanced workouts and nutrition content.
Your workout history and logged exercises remain in your account forever, even if you cancel. If you resubscribe later, your data will still be there.
Preventing accidental recharges
After you cancel, check your subscription list in Apple Settings, Google Play, or your Strong account one week later to confirm the cancellation went through. Sometimes cancellations take 24 hours to process fully, and you want proof before your next billing date arrives. At Stopee, we recommend taking a screenshot of the cancellation confirmation-this protects you if a charge appears later and you need to dispute it.
If you're charged after cancelling, report it immediately to your payment provider or the app store. Most providers reverse unauthorised charges within 7 to 10 business days.
Refunds and getting your money back
Refunds for app-store purchases
App-store subscriptions are generally treated as final once you've paid, but both Apple and Google offer refund windows if you cancel soon enough.
| Platform | Refund window | How to request |
|---|---|---|
| Apple App Store | Usually 14 days, but varies by purchase | Visit reportaproblem.apple.com, find the Strong charge, and select "I would like a refund for this purchase" |
| Google Play | 48 hours from purchase date | Open Google Play > Subscriptions > Strong > select the charge > tap "Request a refund" |
| Strong website (direct purchase) | Check Strong's refund policy for meal plans (30 days with conditions) | Contact Strong support at help.strongapp.io with your order number and reason for refund |
Money-back guarantee on meal plans
If you purchased a personalised meal plan directly from Strong's website, you may qualify for a 30-day money-back guarantee-but only if you meet Strong's conditions. You must apply for the refund within 30 days of purchase, follow the meal plan for 10 consecutive days, and provide proof (photos or videos of at least 15 meals you prepared).
This guarantee does not apply to app-store subscriptions, only direct website purchases. Contact Strong's support team with your proof and order number to claim it.
Disputing charges through your bank
If Strong (or the app store) won't refund you, ask your bank or credit card company to dispute the charge. This is called a "chargeback." Your bank can reverse the transaction if you provide evidence that you cancelled or that the service wasn't delivered as promised. Keep screenshots of your cancellation request and any emails from Strong or the app store-these strengthen your dispute claim.
Common mistakes when cancelling strong
Cancelling a subscription should be simple, but small mistakes can leave you paying for another month. We've seen many New Zealand users make the same errors-here's how to avoid them.
Mistake 1: deleting the app instead of cancelling the subscription
This is the number one reason people keep paying for Strong months after they stop using it. Removing the Strong app from your phone does nothing to your subscription. Your Apple ID or Google Play account will still be charged every billing cycle because the subscription lives in your account settings, not the app itself.
The fix: After deleting the app, go straight to your app-store subscription settings and follow the cancellation steps outlined earlier in this guide.
Mistake 2: assuming strong will cancel for you
If you subscribed through Apple or Google, Strong cannot cancel your subscription even if you email their support team and ask them to. The app store owns the subscription, not Strong. You must cancel directly through Apple Settings or Google Play yourself.
The fix: Always cancel through the platform where you originally subscribed. If you're unsure which platform you used, check your email receipts for "Apple" or "Google" in the sender address, or look at your bank statement for charges from iTunes, Apple, or Google.
Mistake 3: cancelling during your billing cycle without confirming the date
You won't get a refund for the current billing period if you cancel mid-cycle. Most subscriptions run on monthly or annual cycles, and you keep access to premium features until the cycle ends. If your renewal date is tomorrow and you cancel today, you've just avoided one more charge-but if your renewal date is in 25 days, cancelling now means you're still paying for 25 more days of service.
The fix: Check your next renewal date in your subscription settings before you cancel. This tells you exactly when your last charge will be applied.
Mistake 4: not keeping proof of cancellation
If a charge appears on your statement after you thought you cancelled, you'll need evidence that you actually cancelled. Without a screenshot or email confirmation, it's harder to dispute with your bank or request a refund.
The fix: Take a screenshot of the cancellation confirmation screen or save any email Strong or the app store sends you. Store these in a folder on your phone or computer for at least three months after cancellation.
Checklist before you cancel
Use this checklist to make sure you're ready to cancel Strong and won't regret it later.
| Step | Completed? |
|---|---|
| Export or screenshot your workout data and training history from Strong | ☐ |
| Note your next renewal date in Apple Settings, Google Play, or your Strong account | ☐ |
| Identify which platform you subscribed on (Apple, Google, or Strong website) | ☐ |
| Complete the cancellation steps for your platform | ☐ |
| Take a screenshot of the cancellation confirmation | ☐ |
| Verify cancellation in your subscription list one week later | ☐ |
Summary and next steps
Cancelling Strong PRO takes fewer than five minutes once you know where to go. The key is remembering that your subscription lives in Apple Settings, Google Play, or Strong's website-not in the app itself. Delete the app if you want, but that cancellation won't stick unless you also cancel through the correct platform.
If you're unsure whether you've successfully cancelled, log back into your subscription settings within a week to confirm the status has changed to "Cancelled" or "Subscription Ended." If a charge still appears after cancellation, dispute it immediately with your payment provider or the app store.
For more help cancelling unwanted subscriptions across all services, visit Stopee at stopee.com. Stopee has helped thousands of New Zealand consumers cancel recurring charges, recover refunds, and take control of their digital spending. Whether you're cancelling Strong, streaming services, gym memberships, or software subscriptions, Stopee provides step-by-step guides and consumer rights information tailored to New Zealand law. If you run into trouble, Stopee's resources and escalation guides support you every step of the way.