Manage Askavet

How to cancel askavet in new zealand and protect your pet healthcare

What is askavet and why you might want to cancel

Askavet (also known as Ask A Vet) is a digital pet healthcare platform that combines AI-powered advice with access to certified veterinarians through telehealth consultations and an online store selling pet medications and supplies. You can use the service via their mobile app or web platform, depending on how you signed up.

If you subscribed to Askavet and now want to leave, you're in the right place. Cancelling quickly and correctly stops future charges and protects your wallet. At Stopee, we help thousands of New Zealand consumers navigate subscription cancellations every month, and we know the steps that actually work.

How askavet works

Askavet delivers pet health advice through three main channels. First, you get access to AI-powered chat advice available on demand. Next, you can book paid telehealth consultations with certified veterinarians. Finally, you can purchase physical pet products including medications, supplements, and supplies through their online store.

The subscription model means you'll face automatic renewal charges unless you actively cancel. This is where most people get caught out.

Why you might cancel askavet

Common reasons to cancel include discovering cheaper alternatives, moving to a local vet you trust more, or simply finding the service doesn't meet your pet's needs. Whatever your reason, Stopee is here to guide you through a clean cancellation.

Your consumer rights in new zealand under the consumer guarantees act

As a New Zealand consumer, you have rights that protect you even after a service company makes their cancellation process difficult. Understanding these protections empowers you to push back if Askavet tries to keep your money unfairly.

Digital services and the consumer guarantees act

Under the Consumer Guarantees Act 1993, services supplied to you must be of acceptable quality, fit for purpose, and delivered within a reasonable time. If Askavet's telehealth service is poor, you have the right to a refund or remedy even if their terms say otherwise.

For physical products like medications or pet supplies, you also have the right to return unused items within 30 days if they don't meet acceptable standards. Askavet's refund policy cannot override your statutory rights.

Automatic renewal protections

New Zealand law requires that automatic renewal clauses be prominent and that you have a simple way to cancel. If Askavet makes cancellation deliberately hard to find or impossible online, that's a breach of the Fair Trading Act 2006. Keep records of your attempts to cancel.

Most importantly, if you cancel but are still charged, you have grounds to dispute the charge with your bank or request a refund directly from Askavet. Escalation to the Commerce Commission is an option if the company refuses to cooperate.

How to cancel askavet in three easy methods

Your cancellation method depends on where you signed up: the Apple App Store, Google Play, or Askavet's website. Each method is straightforward once you know the exact steps. Follow the method that matches your account.

Cancel if you subscribed through the apple app store (iOS)

If you signed up for Askavet Premium on your iPhone or iPad, you'll cancel through Apple's App Store settings, not through Askavet directly.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the Settings menu.
3. Select Subscriptions from the menu options.
4. Find and tap "Ask A Vet" or "Askavet Premium" in your active subscriptions list.
5. Tap Cancel Subscription at the bottom of the screen.
6. Confirm cancellation when prompted.

Warning: App Store subscriptions renew automatically 24 hours before your current billing period ends. If you want to avoid the next charge, cancel at least 24 hours before that renewal date. You can check your renewal date on the same Subscriptions screen.

Pro tip: After cancelling, you'll keep access to Askavet Premium until your current billing period ends. This gives you time to download or screenshot any health records you need before full access closes.

Cancel if you subscribed through google play (Android)

Android users who signed up through the Google Play Store will cancel their Askavet subscription directly in the Play Store app.

1. Open the Google Play Store app on your Android phone or tablet.
2. Tap your profile icon in the top right corner.
3. Select Payments and subscriptions.
4. Tap Subscriptions to view your active subscriptions.
5. Find and tap Askavet in the list.
6. Tap Cancel subscription.
7. Select your reason for cancelling (optional) and confirm.

Warning: Like Apple, Google Play processes refunds based on when you cancel relative to your billing date. Cancel as soon as possible to avoid the next charge if you're near a renewal date.

Pro tip: You'll retain full access to your subscription until the current billing period ends, even after you tap cancel. This means you can still use Askavet Premium benefits through the remainder of your paid month.

Cancel if you subscribed on the askavet website

If you signed up directly on askavet.com or askavet.app and paid by credit card or other payment method, you'll cancel through your account settings on their website.

1. Go to askavet.com or askavet.app in your web browser.
2. Log in to your account using your email and password.
   • If you've forgotten your password, select "Forgot password" and follow the reset link sent to your email.
3. Navigate to Account Settings (usually found in a menu or dropdown under your profile name).
4. Look for Subscription, Billing, or Payments section.
5. Find your active Askavet subscription and select Cancel Subscription.
6. Confirm the cancellation when prompted.

Warning: If you can't access your account or find the subscription settings, contact Askavet support immediately. Email their support team and request subscription cancellation in writing. Keep a copy of that email. You'll need it as evidence if you later dispute a charge.

Pro tip: Before you cancel, note down your subscription start date, renewal date, and the amount you're being charged. You may need this information if you request a refund or escalate to your bank.

What happens to your account after you cancel

Cancellation doesn't delete your account immediately, and understanding what you lose and what remains helps you prepare before hitting that final cancel button.

Your access after cancellation

Once you cancel, you can continue using Askavet Premium until the end of your current billing period. After that final date, your account reverts to free tier access only (if available), and premium features like instant vet chat and bookings lock you out.

You'll still be able to log in and view your chat history and past consultation records unless you request account deletion. This is useful if you want to keep records of vet advice for your pet's health file.

No future charges after cancellation

Once you cancel successfully, Askavet stops all automatic renewal charges. You won't be billed again unless you manually re-subscribe. This is the core protection you're aiming for.

If you're cancelled through the App Store or Google Play, both platforms show a confirmation that your subscription is now inactive. Check this status after cancelling to confirm it went through.

Your data and privacy after cancellation

Askavet retains your account data (chat records, pet profiles, consultation notes, payment history) according to their privacy policy. This data isn't automatically deleted when you cancel; the company keeps it for business and legal reasons.

If you want your account and data completely removed, you'll need to request account deletion separately from cancellation. Contact Askavet support in writing and ask for full account deletion under privacy law. Allow up to 30 days for this process.

Will you get a refund from askavet

Refunds depend on what you paid for: digital services, physical products, or a subscription period you didn't use. New Zealand consumer law gives you stronger protections than Askavet's terms might suggest.

Refunds for telehealth consultations and digital advice

Once Askavet's certified vet has delivered a telehealth consultation, refunds are not offered unless the service failed to meet acceptable quality standards. If the vet was unavailable, the consultation didn't happen, or the advice was clearly negligent, you have grounds for a refund under the Consumer Guarantees Act.

For AI-powered chat advice, the same principle applies: if the advice was misleading or caused harm to your pet, you can request a refund and escalate if refused. Don't accept a blanket "no refund for digital services" message as final.

Refunds for physical pet products

If you purchased medications, supplements, or supplies through Askavet's online store, you have stronger refund rights. Askavet's refund policy allows returns of unused products in original packaging within 30 days of purchase.

If you return a product, send it to Askavet's address (provided in your order confirmation or returns policy) within the 30-day window. Include your order number and reason for return. Refunds process to your original payment method within 10 business days after Askavet receives and inspects your return.

Subscription period refunds

If you cancel mid-subscription period, Askavet generally does not refund the unused portion. You keep access until your paid period ends, but no cash comes back. This is standard practice for digital subscriptions.

The exception is if you cancelled immediately after signing up (within 14 days) and haven't used the service meaningfully. Some digital services offer a cooling-off period refund under consumer law. Contact Stopee if you believe this applies to you.

Common mistakes people make when cancelling askavet

Cancellation should be simple, but small mistakes can leave you paying months longer than intended. We've seen these errors hundreds of times, and we want you to avoid them.

Mistake one: cancelling in the wrong place

The biggest error is trying to cancel through Askavet's website when your subscription actually runs through Apple or Google. These companies process the payment and own the cancellation process, not Askavet. If you signed up via an app, you must cancel via that app's store.

Check your original confirmation email or your credit card statement to see where the charge comes from (Apple, Google, or Askavet direct). That's your cancellation location.

Mistake two: cancelling too late in the billing cycle

App Store subscriptions renew 24 hours before your billing date. If you cancel on the renewal date itself, you've already been charged. For example, if your renewal date is the 15th and you cancel on the 15th, you've paid for another month and won't get it back.

Stopee recommends cancelling at least 48 hours before your renewal date to be safe. This gives the app store time to process your cancellation before the automatic charge goes through.

Mistake three: assuming cancellation is complete without confirming

After you tap cancel, both Apple and Google show a confirmation screen. Take a screenshot or photo of that confirmation. Later, log back into your subscription settings and verify the status shows "cancelled" or "inactive". If it still shows active, cancel again immediately.

For web-based cancellations, get a confirmation email from support. If you don't receive one within an hour, email support again and ask for written confirmation that your subscription is cancelled.

Mistake four: not keeping records

If Askavet charges you after cancellation, you'll need proof that you cancelled. Screenshots of the cancel confirmation screen, confirmation emails, and your cancellation date are essential. Store these in a folder or email them to yourself for safekeeping.

Mistake five: ignoring a charge after cancellation

If you see a charge after cancelling, act fast. Contact your bank within 30 days and dispute the charge. You can also contact Askavet support with proof of your cancellation and request an immediate refund. Most companies process refunds quickly once you provide evidence.

Stopee's cancellation checklist for askavet

Use this checklist before and after cancelling to ensure you've covered every step.

Comparison: askavet versus other pet telehealth options in new zealand

If you're cancelling Askavet because the service isn't right for you, here's how it stacks up against alternatives available in New Zealand.

At Stopee, we recognise that cancellation is often the right choice once a service stops serving your needs. Whether you're switching to a local vet or trying a different telehealth platform, the steps we've outlined apply cleanly to Askavet.

Contact details and cancellation address for askavet

If you need to contact Askavet directly for cancellation or refund disputes, use the details below. New Zealand consumer protection law requires companies to provide a clear way to reach them.

For web-based cancellations or support queries, visit askavet.com or askavet.app and look for a Contact Us or Support link. For disputes that Askavet won't resolve, you can escalate to the Commerce Commission (comcom.govt.nz) or your bank's dispute service.

Important: Keep all correspondence with Askavet in writing (email). Phone calls leave no record; emails do. If Askavet refuses to process your cancellation or refund, forward that email chain to Stopee or a consumer dispute service.

We know cancelling subscriptions can feel frustrating when companies make the process deliberately hard to find. That's why Stopee has helped thousands of New Zealand consumers like you cancel with confidence, save money, and stand up to unfair terms. If you're stuck at any step, Stopee is here to guide you to the finish line.