Manage Easy Walking
What you don't know !
Silent Waste
84%
of people lose money every month on unused services
Lack of Transparency
60%
of users feel lost facing cancellation terms
Budget Illusion
82%
of consumers underestimate the cost of their automatic withdrawals
Fear of Commitment
44%
of subscribers have experienced a 'commercial trap' experience
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Cancel Easy Walking: The Right Way
How to cancel easy walking and get your money back: the complete new zealand guide
What is easy walking
Easy Walking appears to be a subscription-based app focused on walking or movement programmes, though public information about the service is limited. You may have subscribed through the Apple App Store, Google Play, or possibly a website portal. If you're looking to cancel your Easy Walking subscription, understanding where you signed up is your first step toward regaining control of your account and finances.
Where easy walking operates
Easy Walking is distributed primarily as a mobile application across iOS and Android platforms. Some references suggest a connection to Walking Yoga for website-based support, though direct company contact details remain difficult to locate in New Zealand. This lack of transparency is exactly why Stopee exists: to help you navigate subscriptions that seem deliberately hard to cancel.
How the service works
The app typically functions as a recurring subscription, renewing automatically at set intervals unless you actively cancel. Your payment method (credit card or platform billing) renews automatically, which is why you may have noticed repeated charges on your bank statement. Many users don't realise that deleting the app or their account within the app does not automatically stop these charges-a deliberate friction point Stopee helps you overcome.
Your consumer rights in new zealand
New Zealand consumer law gives you powerful protections when cancelling subscriptions, and understanding these rights shifts the balance in your favour.
Consumer guarantees act protections
Under the Consumer Guarantees Act 1993, you have the right to expect goods and services to be of acceptable quality, fit for purpose, and delivered with reasonable care. If Easy Walking fails to deliver as promised-crashes frequently, doesn't work as described, or charges you after cancellation-you can lodge a complaint with the Commerce Commission or seek a refund. Stopee recommends documenting any service failures as evidence if you need to escalate your cancellation.
Unfair contract terms
If Easy Walking's cancellation process is intentionally obscured or makes it significantly harder to cancel than to subscribe, this may violate the Fair Trading Act 1986. Auto-renewal traps-where cancellation windows are hidden or impossibly short-are increasingly targeted by consumer watchdogs. Keep records of how long you spent trying to find cancellation instructions; this evidence supports complaints to the Commerce Commission.
How to cancel easy walking by platform
Your cancellation method depends entirely on where you purchased your subscription. Follow the correct path for your platform to avoid delays and protect your refund eligibility.
Cancel easy walking via the apple app store
If you subscribed through your iPhone or iPad, Apple manages your subscription directly. You must cancel through Apple's settings, not the Easy Walking app itself.
- Open the App Store on your iPhone or iPad.
- Tap your profile icon in the top-right corner.
- Select Subscriptions from the menu.
- Find Easy Walking in your active subscriptions list.
- Tap Easy Walking and then tap Cancel Subscription.
- Confirm your cancellation when prompted.
- Pro tip: Screenshot the cancellation confirmation screen immediately for your records.
- Warning: You must cancel at least 24 hours before your renewal date, or you will be charged again. Check your renewal date before cancelling.
- You retain access to Easy Walking until the end of your current billing period, which you have already paid for.
For detailed support, Apple's official subscription help page covers additional scenarios: Apple subscriptions support.
Cancel easy walking via google play store
Android users manage subscriptions through Google Play. Like Apple, Google controls the cancellation process, and the Easy Walking app cannot override it.
- Open the Google Play Store app on your Android phone or tablet.
- Tap your profile icon in the top-right corner.
- Select Payments & subscriptions.
- Tap Subscriptions to view your active list.
- Find and tap Easy Walking.
- Tap Cancel subscription and confirm.
- Pro tip: Note your cancellation date and the final billing date shown on-screen.
- Warning: Google Play refund eligibility is typically limited to 48 hours after purchase. If you're outside this window, request a refund explicitly during cancellation.
Google Play's refund and subscription policies are detailed here: Google Play subscriptions support.
Cancel easy walking if purchased via the website
If you signed up directly through a website (possibly connected to Walking Yoga), you must contact support directly to cancel your subscription.
- Email help@walking.yoga with a clear subject line: "Subscription Cancellation Request".
- In your email, include:
- Your full name and account email address
- Your order or receipt number (if available)
- The date you originally subscribed
- A clear statement: "I request immediate cancellation of my Easy Walking subscription effective today."
- Send the email and save a copy for your records.
- Wait for a response confirming cancellation (typically within 3-5 business days).
- Pro tip: If you don't hear back within 5 days, follow up with another email and include your original message as reference.
- Warning: Website-based subscriptions sometimes continue billing even after you think you've cancelled. Check your bank statement after 3 days to confirm the cancellation took effect.
What happens immediately after you cancel
Cancelling your subscription does not mean immediate loss of access, though many people fear this will happen and delay cancellation unnecessarily.
Your access during the final billing period
Once you cancel, you keep full access to Easy Walking until the end of the billing period you have already paid for. If your renewal date was 15 December and you cancel on 1 December, you access the service until 15 December at no additional cost. No surprises, no hidden charges.
What gets deleted and what doesn't
Cancelling your subscription through Apple, Google Play, or email does not automatically delete your account or data. If you want your account completely removed, you must request this separately from Easy Walking support. Stopee recommends requesting data deletion in writing (via email) to establish a clear record, especially if you've shared personal information with the app.
Keep in mind: deleting the app itself does not cancel your subscription or delete your account-it only removes the app from your device while the subscription continues billing in the background.
Refund eligibility and how to claim
Refunds are not automatic, but you have legitimate grounds to request one if Easy Walking failed to deliver or charged you after cancellation.
Refunds for platform purchases (Apple and google)
Apple and Google manage refunds for app purchases, not Easy Walking directly. Your refund eligibility depends on how long ago you made the purchase.
| Platform | Refund window | How to request |
|---|---|---|
| Apple App Store | Within 14 days of purchase | Report a Problem via Apple's support page |
| Google Play Store | Within 48 hours of purchase | Open the app, tap your profile, select Payments, find the charge, and request a refund |
| Website (Walking Yoga) | Within 14 days if faulty or defective | Email help@walking.yoga with proof of the issue |
Refunds for faulty service or billing errors
If Easy Walking charged you after you cancelled, or if the service is genuinely broken or unusable, you have grounds for a refund under consumer law. Contact the support address for your platform (Apple, Google, or website) and explain the issue clearly:
- State the dates you were charged
- Explain why the service was faulty or when the charge occurred after cancellation
- Request a refund and indicate your preferred refund method
Pro tip: The Commerce Commission provides free dispute resolution if you can't reach agreement with Easy Walking or the platform. Stopee encourages escalating to the Commission if your refund is denied unfairly.
Common mistakes when cancelling easy walking
Many people cancel incorrectly and then wonder why they're still being charged. You're not alone in this frustration, and these mistakes are easier to avoid once you know what to watch for.
Deleting the app without cancelling the subscription
This is the most common error. Removing the app from your phone does absolutely nothing to stop your recurring charges. Your subscription remains active in Apple's or Google's system, silently renewing. Always cancel through your platform settings first, then delete the app if you wish.
Cancelling within the easy walking app itself
Some apps offer an in-app "cancel subscription" button, which feels logical but may not actually work. Easy Walking does not manage its own subscriptions on iOS or Android-Apple and Google do. In-app cancellation buttons are often placeholders that don't perform actual cancellation. Always use your device's official settings or platform account.
Missing the renewal date
If you cancel just one day after renewal, you've already been charged for the next period and will not get that money back automatically. Check your renewal date before you cancel. If you've just been charged, contact Apple, Google, or Walking Yoga support immediately and ask for a refund on the grounds of cancellation proximity.
Not documenting your cancellation
Screenshots, confirmation emails, and timestamps become critical if a dispute arises. If Easy Walking continues to charge you after cancellation, your documentation proves you took action. Stopee has seen cases where poor record-keeping left customers unable to prove they cancelled, making refunds much harder to recover.
Easy walking pricing and subscription tiers
Reliable pricing information for Easy Walking in New Zealand is difficult to locate, which itself is a red flag for transparency.
| Subscription tier | Estimated cost | Billing cycle | Cancellation process |
|---|---|---|---|
| Monthly (standard) | Not publicly listed | Monthly auto-renewal | Via Apple/Google/Email |
| Annual (if available) | Not publicly listed | Annual auto-renewal | Via Apple/Google/Email |
| Free trial (if offered) | $0 (converts to paid) | Typically 7-14 days | Cancel before trial ends to avoid first charge |
The lack of transparent pricing online is concerning. Before subscribing to any service, always check the fine print for the exact renewal cost and date. If you cannot find this information easily, that's a warning sign that the company may be relying on subscription inertia to retain customers.
Why you should cancel easy walking
Not everyone needs to cancel-but if you're reading this, you probably have a good reason.
Common reasons to cancel
- You're not using the app or don't find value in its walking programmes
- The app crashes frequently or fails to work properly
- You forgot about the subscription and want to stop auto-renewal
- The cost no longer fits your budget
- Customer support is unresponsive or unhelpful
- You've found a better walking or fitness alternative
Whatever your reason, cancelling is your right. Stopee believes you shouldn't feel guilty about ending a subscription that isn't serving you.
Checklist: before and after cancellation
Use this checklist to ensure you've covered every step and protected yourself from billing surprises.
| Action | Completed? | Notes |
|---|---|---|
| Check your current renewal date | ☐ | Find this in Apple Settings, Google Play, or your email receipt |
| Export or save any personal data from the app | ☐ | Do this before cancellation if you want to keep records |
| Cancel via the correct platform | ☐ | Apple, Google Play, or email (not the app itself) |
| Take a screenshot of the cancellation confirmation | ☐ | Save with date and time visible |
| Check your bank statement 3-5 days later | ☐ | Confirm no new charges appear |
| Request data deletion if desired | ☐ | Email support separately to remove your account and personal information |
Getting help if easy walking won't cancel
If Easy Walking or the platform refuses to process your cancellation, escalation is your next step. Stopee helps thousands of consumers navigate exactly this situation every month.
Contact the commerce commission
If Easy Walking continues charging you after cancellation, file a complaint with the Commerce Commission (New Zealand's primary consumer protection authority). You can lodge a complaint online or by post:
Commerce Commission
Website: www.comcom.govt.nz
Complaints line: 0800 943 600
Email: contact@comcom.govt.nz
The Commission investigates unfair billing practices, hidden auto-renewal terms, and deliberately obscured cancellation processes. Provide your cancellation documentation, bank statements showing unwanted charges, and copies of all contact attempts with Easy Walking.
Request a chargeback from your bank
If Easy Walking has charged you after cancellation, contact your bank and request a chargeback. Provide your cancellation proof and the dates of unauthorised charges. Most banks in New Zealand are responsive to chargeback requests for subscription disputes.
Why stopee exists for situations like this
Cancellation design is often deliberately confusing. Companies make it quick and easy to subscribe but hide cancellation behind dark patterns: fake "cancel" buttons that don't work, fake support addresses, and renewal dates buried in fine print. Stopee cuts through this friction by providing clear, step-by-step guidance for exactly your situation. Stopee has helped thousands of consumers cancel subscriptions like Easy Walking and recover thousands of dollars in unwanted charges. You're taking the right step by seeking clarity on your cancellation options.
Summary and next steps
Cancelling Easy Walking is straightforward once you identify your subscription platform and follow the correct process. Whether you subscribed via Apple, Google Play, or a website, your cancellation is reversible, documented, and protected by New Zealand consumer law. Take a screenshot of your confirmation, check your bank statement 3-5 days later, and reach out to the Commerce Commission if any issues arise.
You control your subscriptions. Stopee empowers you to cancel with confidence.