Manage Waking Up

How to cancel waking up in new zealand and protect your rights

What waking up is and why you might want to cancel

Waking Up is a meditation and mindfulness subscription service that delivers guided lessons, daily meditations, and structured courses through both a mobile app and web platform. You gain access to content created by the Waking Up team, covering everything from foundational breathing exercises to advanced contemplative practices.

The service operates as a recurring subscription, available through the Apple App Store, Google Play Store, and direct purchase on wakingup.com. Your access and available features depend on which platform you chose and your current subscription tier.

If you've decided the service no longer fits your needs, routine, or budget, cancelling is straightforward-but timing and method matter. That's where Stopee steps in: we help you navigate cancellation so you keep what you've paid for and avoid unexpected charges.

Common reasons to cancel waking up

Life changes: you might find the meditation practice isn't sustainable alongside your schedule, or you've discovered another app that resonates better with your approach to mindfulness. Some subscribers cancel after completing core courses and feel they've reached a natural stopping point. Others simply need to tighten their budget and reassess discretionary spending.

Whatever your reason, cancelling should be friction-free-not a penalty.

Your consumer rights in new zealand

Under the Consumer Guarantees Act 1993 (CGA), you have the right to cancel recurring subscriptions. If Waking Up fails to deliver the service as described, or if there's a billing error, you're entitled to remedy including refund or replacement.

Stopee recommends keeping records of your subscription purchase and any billing issues. If Waking Up refuses a legitimate cancellation or refund request, you can escalate to the Commerce Commission (comcom.govt.nz) or seek advice from Consumer NZ (consumer.org.nz).

How to cancel waking up on iOS

If you subscribed via the Apple App Store on your iPhone or iPad, you must cancel through Apple's subscription settings, not within the Waking Up app itself.

1. Open the Waking Up app on your iPhone or iPad.
   • Locate the menu icon (three horizontal lines) at the bottom right of the screen.
2. Tap the menu icon, then select Subscriptions.
   • This opens your account subscription settings within the app.
3. Review your current subscription plan and billing date.
   • Note when your next charge is due; cancellation takes effect after this billing cycle ends.
4. Select Cancel Subscription and confirm your choice.
   • Apple will ask you to confirm. Confirm again if prompted.
5. You'll receive an email confirmation from Apple.
   • Save this email as proof of cancellation.

Pro tip: Cancel immediately after a billing date if possible, giving yourself the longest window before the next charge. Waking Up will remain active until the end of your current billing cycle-you won't lose access mid-month.

Warning: Do not delete the Waking Up app without first cancelling your subscription. Deleting the app does not cancel your subscription; Apple will still charge you on your renewal date.

Why the app doesn't have a built-in cancel button

Apple controls all in-app subscription cancellations for App Store purchases. Waking Up cannot cancel your subscription directly through their app. This is a safeguard Apple uses to prevent accidental cancellations, but it also means you must navigate Apple's own interface.

How to cancel waking up on android

Android users who subscribed through the Google Play Store must cancel via Google Play, not through the Waking Up app.

1. Open the Google Play Store on your Android phone or tablet.
   • Tap your profile icon in the top right corner.
2. Select Payments and subscriptions, then Subscriptions.
   • You'll see a list of all your active subscriptions.
3. Find Waking Up in the list and tap it.
   • Review your billing date and plan details.
4. Tap Cancel subscription.
   • Google Play will ask if you want to cancel and may offer a discount to retain you. Ignore this and proceed.
5. Confirm cancellation by tapping Yes, cancel.
   • You'll receive a confirmation message on screen.
6. Check your email for a cancellation confirmation from Google Play.
   • This email is your proof; keep it with your records.

Pro tip: Google Play often triggers a retention offer when you attempt to cancel. These temporary discounts are marketing tactics and don't obligate you to stay. Cancel if you've made your decision.

Warning: If you cancel mid-cycle on Google Play, your access may end immediately on some accounts. Check your confirmation email to see your final access date.

Access timeline after android cancellation

Unlike iOS (where you stay subscribed until billing cycle end), Google Play may cut your access sooner. Stopee advises screenshotting your confirmation email and any downloads you want to keep before your final access date.

How to cancel waking up on the web

If you subscribed directly through wakingup.com using a credit card, debit card, or other payment method, you can cancel via your account dashboard.

1. Go to wakingup.com and sign in with your email and password.
   • Ensure you're using the same account credentials you used to purchase.
2. Navigate to your account settings.
   • Look for Account, Settings, or More in the main menu, usually top right or bottom left.
   • Some accounts show Manage Subscription directly on the Home page.
3. Select Subscriptions or Billing.
   • You'll see your current plan, renewal date, and payment method.
4. Click Cancel Subscription or End Subscription.
   • Waking Up may ask for feedback about why you're leaving. This is optional; you can skip it.
5. Confirm cancellation when prompted.
   • A final confirmation screen will appear, sometimes with a last-minute discount offer. Proceed unless you've changed your mind.
6. Check your inbox for a cancellation email from Waking Up or your payment processor.
   • Save this email as proof and record the date you cancelled.

Pro tip: Web cancellations typically take effect at the end of your current billing cycle, so you'll retain full access for the remainder of your paid period.

Warning: If you forget your password, reset it before attempting to cancel. Do not create a new account; logging into the correct account is essential to cancel your existing subscription.

If you can't access your web account

If you've lost access to your account email or can't remember your password, contact Waking Up support directly at termination@wakingup.com. Provide your name, registered email, and the phone number associated with your account. Support can verify your identity and process cancellation on your behalf.

What happens after you cancel waking up

Cancellation is immediate administratively, but your access and billing timeline depend on your subscription method and plan. Understanding what changes helps you avoid surprise charges and plan your transition to another service.

Your access rights after cancellation

On iOS: You retain full access to all paid content until midnight on your renewal date. After that date, your subscription ends and you lose access to paid courses and meditations. Free content may remain available depending on Waking Up's policy.

On Android: Access may end immediately upon cancellation, or it may extend to your renewal date-check your confirmation email for the exact final access date.

On the web: You typically remain active until the end of your current billing cycle, at which point access terminates automatically.

Pro tip: If you requested a refund and it was approved, expect immediate access loss. Plan any final lessons or downloads before submitting a refund request.

Auto-renewal stops immediately

The moment you cancel, Waking Up removes the authorisation for future automatic charges. No renewal will occur on your next billing date, and your payment method will not be charged again.

Stopee advises double-checking your confirmation email: it should explicitly state that auto-renewal is disabled. If you see "renewal pending" or a future charge date still appears, contact support to confirm cancellation went through.

Your account data and meditation history

Your Waking Up account, meditation progress, saved courses, and personal data typically remain stored even after cancellation. If you resubscribe later, your history and streaks may still be there.

If you want your account completely deleted, email termination@wakingup.com and request account deletion under GDPR or local privacy laws. This is separate from subscription cancellation and takes additional processing time.

How to request a refund from waking up

Waking Up offers a voluntary money-back guarantee: if you don't find the service valuable, you can request a full refund. The company also allows pro-rated refunds for unused subscription periods under certain conditions.

Waking up's refund policy

Waking Up does not automatically refund cancelled subscriptions. However, the service honours refund requests on a case-by-case basis if you've paid but found the service unsuitable or defective.

If you subscribed via the App Store or Google Play, refund requests go through those platforms' processes, which often allow refunds within 48 hours of purchase if you haven't used the service heavily.

How to request a refund

1. Compose an email to termination@wakingup.com.
   • Use the subject line "Refund Request" to flag your message.
2. Include the following information:
   • Your full name and registered email address.
   • Your subscription plan (monthly, annual, etc.).
   • The date you purchased or the billing date you want refunded.
   • A brief reason for the refund request (e.g., "service did not meet expectations" or "technical issues prevented use").
   • The amount you paid (in NZD if you remember).
3. Send the email and await a response within 5-7 business days.
   • Waking Up support will review your request and either approve or decline.
4. If approved, the refund will be processed to your original payment method.
   • Credit card refunds may take 5-10 business days to appear in your account.
   • Bank refunds sometimes take longer depending on your bank.

Pro tip: Be honest and specific in your refund reason. Generic requests ("changed my mind") are less likely to succeed than genuine concerns ("couldn't access guided meditations due to app crashes" or "content didn't match my experience level").

Warning: If you subscribed through Apple or Google, requesting a refund from Waking Up may not work. You'll need to request the refund directly from Apple (via App Store settings) or Google Play instead. Stopee recommends trying the app store first since they handle digital goods refunds more frequently.

App store and google play refund timelines

Apple allows refunds within 14-45 days of purchase depending on circumstances. Go to your App Store account settings, find the Waking Up charge, and select "Report a Problem" to initiate a refund through Apple.

Google Play grants refunds within 48 hours of purchase (automatically), and up to 90 days if you contact support with a dispute. Visit your Google Play order history, find Waking Up, and tap "Request a refund."

Waking up pricing and plans in new zealand

Below is a summary of Waking Up's subscription options and their approximate NZD costs. Final prices depend on current exchange rates and your payment platform.

Waking Up does not publish explicit NZD pricing on their website. Prices shown above are estimates based on typical USD-to-NZD conversion rates. Your actual charge will depend on the exchange rate at the time of purchase and any promotional discounts available.

Pro tip: Annual plans offer better value if you're certain you'll use the service. However, if you're unsure, start with a monthly subscription and upgrade after one or two months.

Common cancellation mistakes and how to avoid them

We know cancelling a subscription can feel like navigating a maze. Here are the pitfalls we see most often, and how Stopee helps you sidestep them.

Deleting the app without cancelling the subscription

Mistake: Removing the Waking Up app from your device and assuming the subscription ends. It doesn't. Apple and Google will continue charging you monthly or annually until you formally cancel through their subscription settings.

How to avoid it: Always cancel through your App Store or Google Play subscription settings first. Only delete the app afterward if you want to free up phone storage.

Cancelling in the wrong place

Mistake: Trying to cancel directly within the Waking Up app when you subscribed through the App Store or Google Play. The Waking Up app has no cancel button by design; Apple and Google control all cancellations for app store purchases.

How to avoid it: Identify where you subscribed (which app store or wakingup.com directly), then navigate to that platform's subscription settings. Stopee simplifies this by breaking down each method separately above.

Missing the billing date and receiving an unexpected charge

Mistake: Planning to cancel "tomorrow" and then forgetting until after your renewal date. You're now charged for another month or year.

How to avoid it: Cancel today, not later. Write your renewal date in your calendar as a reminder. If you do miss it and receive a charge, immediately request a refund from your payment processor or the app store.

Not saving your cancellation confirmation

Mistake: Cancelling without taking a screenshot or noting the confirmation number, then having no proof if a dispute arises.

How to avoid it: After you cancel, photograph your confirmation screen, save the confirmation email, and note the date. Keep these records for at least 90 days in case you need to dispute a billing error.

Requesting a refund too late

Mistake: Waiting weeks or months after cancellation to request a refund, by which time the service has explicitly declined refunds for old charges.

How to avoid it: Request refunds within 14 days of the charge if possible. The sooner you request, the better your chances of approval. Stopee advises being proactive: if the service didn't work for you, ask for a refund promptly, not months later.

Your consumer rights and protections in new zealand

The Consumer Guarantees Act 1993 protects you when you purchase goods or services in New Zealand, including subscription services like Waking Up. Here's what you're entitled to.

Right to cancel recurring subscriptions

You have the right to cancel a recurring subscription at any time without penalty. The service provider cannot force you to remain subscribed or charge you for notice periods. Once you cancel, no further charges should be applied.

Right to a refund for defective service

If Waking Up fails to deliver the service as described-for example, the app crashes and you cannot access meditation content, or features are removed without notice-you're entitled to remedy. This may include a refund, replacement, or compensation.

Stopee recommends documenting any technical issues and contacting support first. If Waking Up refuses to help, escalate to Consumer NZ or the Commerce Commission.

Right to clear billing information

Waking Up must clearly disclose the cost of the subscription, billing frequency, and cancellation terms before you purchase. Hidden fees or surprise charges violate the CGA.

Right to dispute unauthorised charges

If you spot a charge on your bank statement or credit card after cancellation, you can dispute it with your bank. Your bank will investigate and reverse the charge if it was unauthorised.

Pro tip: Report unauthorised charges within 30 days if possible. Your bank has stricter response deadlines if you wait longer.

Where to escalate if waking up refuses to cooperate

If Waking Up ignores your cancellation request or refuses a legitimate refund, you can file a complaint with:

• Consumer NZ (consumer.org.nz): Free advice and complaints service for New Zealand consumers.
• Commerce Commission (comcom.govt.nz): Government agency that investigates breaches of consumer law and can take action against companies.
• Your bank or payment processor: Dispute the charge and request a chargeback if Waking Up refuses a refund.

Stopee has helped thousands of consumers escalate subscription disputes. Don't hesitate to report unfair practices.

Checklist before and after cancelling waking up

Before you cancel

• Confirm your next billing date and plan type (monthly, annual, etc.).
• Take a screenshot of your subscription details showing the renewal date.
• Decide if you want to request a refund and prepare your reason.
• Note any meditation progress or courses you want to revisit; consider downloading materials if offered.
• Check if you have any promotional credits or free trial time remaining.

During cancellation

• Identify your subscription platform: App Store, Google Play, or wakingup.com.
• Navigate to the correct subscription settings (not the Waking Up app, unless you subscribed on the web).
• Click cancel and confirm your choice when prompted.
• Take a screenshot of your cancellation confirmation.
• Note the date and time of cancellation.

After cancellation

• Save your cancellation confirmation email (check spam folder if you don't see it).
• Verify that your next billing date no longer appears in your subscription settings.
• Check your bank account or credit card statement after 3-5 days to confirm no charge has occurred.
• If a charge appears after cancellation, dispute it immediately with your bank or payment processor.
• Keep all records (screenshots, emails, receipts) for at least 90 days.

Waking up cancellation contact information

If you need to cancel outside your app or web account, or if you've encountered a technical issue, you can contact Waking Up directly.

Email address for cancellation and support

Send cancellation requests, refund inquiries, or account deletion requests to:

termination@wakingup.com

Include your full name, registered email address, subscription plan details, and reason for cancellation. Expect a response within 5-7 business days.

Company mailing address

Waking Up is sold by Sam Harris Media, LLC, the seller of record as of 1 July 2025. For postal inquiries (not recommended; email is faster), you may contact Sam Harris Media through their U.S. mailing address listed on their legal documentation. However, no dedicated New Zealand address is published, so email is your best option for faster resolution.

Pro tip: Email is faster and provides a written record. Use the postal address only if you need a formal escalation and have already tried email without success.

Final thoughts on cancelling waking up

Cancelling Waking Up is straightforward once you know which platform you subscribed through and where to look. Whether you're cancelling because your budget changed, your practice evolved, or you've found a service that suits you better, you deserve a friction-free exit.

Remember: cancellation is your right, not a penalty. No company can force you to remain a paying customer. Stopee has helped thousands of consumers cancel unwanted subscriptions, request refunds, and protect their wallets from future charges. If Waking Up gives you trouble-delayed cancellation confirmation, refusing a legitimate refund, or charging you after you've cancelled-don't hesitate to escalate to Consumer NZ or your bank. You're protected under New Zealand law, and Stopee is here to help you assert those rights.

If you have questions about cancelling any other subscription, Stopee.com is your trusted guide to faster, fairer exits from digital services.