Manage Evolve You

How to cancel evolve you and reclaim your fitness budget

What is evolve you

Evolve You is a subscription-based fitness app that delivers workout programs, progress tracking and personalised coaching through your phone or web browser. The company behind it, Evolve You App Limited, operates from the United Kingdom and sells subscriptions directly through its website as well as via the Apple App Store and Google Play Store.

Your access to workouts and features depends entirely on maintaining an active subscription. The platform you use to sign up-whether that is the Evolve You website, Apple, or Google Play-determines how your billing works, when you renew and how refunds are handled.

How the service works

Once you subscribe, you download the Evolve You app or log in via the web. You gain immediate access to fitness content and can track your progress within the app. Cancelling the app from your phone does not cancel your subscription; you must go through the official cancellation process on the platform where you originally signed up.

If you bought through Apple App Store, Apple handles all billing and refunds. If you bought through Google Play, Google processes those transactions. If you signed up directly on the Evolve You website, the company itself manages your account and billing.

Service delivery and billing

Your subscription renews automatically on a schedule you agreed to at purchase. In New Zealand, the service is priced in NZD (New Zealand dollars). Billing continues until you actively cancel; letting your free trial end does not automatically stop charges.

Your consumer rights under new zealand law

As a New Zealand consumer, you have strong protections under the Consumer Guarantees Act 1993. These protections give you the right to expect services to be of acceptable quality, safe, and delivered with reasonable care and skill.

What you can claim

If Evolve You fails to deliver the service as described-for example, the app crashes repeatedly, workouts are unavailable, or your account is incorrectly charged-you have the right to request a refund, replacement or repair. The Consumer Guarantees Act applies regardless of what Evolve You's own refund policy states.

If you are charged after cancelling, or if the app stops working within a reasonable time of purchase, those are breaches the company must remedy. You do not have to accept a service credit or alternative compensation if you prefer a refund.

How to escalate if evolve you refuses to help

If Evolve You denies your refund claim or ignores your complaint, contact the Commerce Commission, New Zealand's consumer protection authority. You can lodge a complaint at comcom.govt.nz or call 0800 943 600. The Commission investigates breaches of consumer law and can order the company to refund you.

Keep records of every email, screenshot and date. Document what went wrong, when you complained and how the company responded. This evidence strengthens your case if you need to escalate.

How to cancel evolve you step-by-step

Cancellation works differently depending on which platform you used to sign up. Follow the exact steps for your platform to avoid missed cancellations and unexpected charges.

Cancel a web subscription directly with evolve you

If you signed up on the Evolve You website and pay Evolve You directly, use this method.

1. Open your web browser and go to the Evolve You website. Log in with your email and password.
2. Navigate to your account settings or subscription section. This is usually in the top-right menu or under "Account".
3. Look for a "Cancel Subscription" or "Manage Subscription" button. Click it.
4. Read any retention offers or surveys Evolve You presents. You do not have to answer them. Select "Cancel" or "Confirm Cancellation".
5. Your account status will change to "scheduled for cancellation" or similar. Note the exact cancellation date shown on screen.
6. Cancellation must be processed at least 24 hours before your next renewal date. If you cancel within 24 hours of renewal, you will be charged again.
7. You will keep access to the app and all features until the end of your current paid term. After that date, your access stops.

Pro tip: Take a screenshot of your cancellation confirmation page. If Evolve You charges you after this date, you have proof you cancelled on time.

Cancel through the apple app store

If you signed up and pay through Apple (either on iPhone, iPad or via the web), Apple manages your subscription and refunds. Follow these steps on any Apple device.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the Settings menu.
3. Select "Subscriptions".
4. Find and tap "Evolve You" in the list of active subscriptions.
5. Tap "Cancel Subscription". Apple will ask you to confirm.
6. Tap "Confirm" or "Yes, Cancel Subscription".
7. Your subscription ends at the end of your current billing period. You must cancel at least 24 hours before renewal to prevent the next charge.
8. You retain access to Evolve You until the end of your paid period, then your subscription stops automatically.

Warning: Simply deleting the Evolve You app does not cancel your subscription. The app will still renew and charge you. You must follow the steps above in Settings.

Cancel through google play store

If you signed up and pay through Google Play, cancel from the Google Play app or website.

1. Open the Google Play app on your Android phone or tablet.
2. Tap your profile icon in the top-right corner.
3. Select "Payments and subscriptions".
4. Tap "Subscriptions".
5. Find and tap "Evolve You".
6. Tap "Cancel subscription".
7. Read the information Google shows about your final charge date and access end date. Tap "Cancel subscription" again to confirm.
8. Cancel at least 24 hours before your renewal date to avoid being charged for the next period.

Pro tip: If you have trouble finding subscriptions in Google Play, go to play.google.com in your web browser, log in, and navigate to "Subscriptions" from the menu. The web version is often clearer.

What happens immediately after you cancel

It is normal to feel unsure after cancelling. Understanding what changes and what stays the same removes that uncertainty.

Your account and access

When you cancel through the Evolve You website, your account status changes to "scheduled for cancellation". You are not locked out immediately. You keep full access to all workouts, tracking and features until your current billing period ends.

If you cancel through Apple or Google Play, the same applies. Your access continues until the final day of your paid term. After that, the app will no longer load your profile, and you cannot access paid content.

Uninstalling the app does not delete your account. Your profile, workout history and saved preferences remain on Evolve You's servers indefinitely unless you request account deletion.

Future charges and renewals

Once you cancel, no future charges will occur. Evolve You will not attempt to renew your subscription, and Apple or Google Play will not bill you again on behalf of Evolve You.

If your payment method is expiring or invalid, neither Evolve You nor the app store will attempt to update it and retry the charge.

Refunds: what you can actually recover

Evolve You's published refund policy is restrictive, but New Zealand consumer law may override it in your favour. Stopee has helped thousands of consumers challenge unfair refund denials.

Evolve you's stated refund policy

Evolve You does not offer refunds for unused portions of your subscription, late cancellations (within 24 hours of renewal), or personal injury unless the law requires it. Free trial users receive no refund once the trial ends.

However, this policy is not absolute. It does not override your rights under the Consumer Guarantees Act.

When you can request a refund anyway

You can claim a refund if:

• The app or service does not match the description Evolve You advertised (for example, workouts are missing, features do not work, or the app constantly crashes).
• You were charged after you successfully cancelled.
• You were charged twice for the same period.
• Evolve You failed to deliver the service for a material period (more than a few days).
• You cancelled within your statutory cooling-off period if you signed up very recently.

In these cases, contact Evolve You and cite the Consumer Guarantees Act. Request a refund for the amount you paid. If they refuse, escalate to the Commerce Commission.

Apple app store and google play refunds

If you bought through Apple, contact Apple directly for refunds. Apple handles all billing and has its own refund windows (typically 14 days from purchase). Apple will not refund you just because you changed your mind, but will refund if the service was faulty.

Google Play offers a similar 48-hour refund window from purchase. After that, Google rarely issues refunds unless the app is broken or does not work as described.

Both Apple and Google process refunds back to your original payment method within 5 to 10 business days.

Common mistakes that lock you out of refunds

Cancelling a fitness subscription can feel stressful, especially if you are uncertain about money or your health. These mistakes are easy to make, but easy to avoid once you know about them.

Cancelling too late

The single most costly mistake is cancelling within 24 hours of your renewal date. If your renewal is on the 15th of the month and you cancel on the 14th at 11 pm, you will still be charged on the 15th. You must cancel at least 24 hours before.

Check your order confirmation email or account page to find your exact renewal date. Set a reminder on your phone for 25 hours before that date.

Uninstalling the app instead of cancelling

Deleting the Evolve You app from your phone does nothing to your subscription. Your account remains active and will renew automatically. You must cancel through Settings (Apple), Google Play, or the Evolve You website.

Assuming your card decline stops the subscription

If your payment method expires or fails, Evolve You will not immediately cancel your subscription. The company will attempt to charge you again. When it eventually does, you will owe money or face collection action.

Cancel proactively. Do not rely on payment failures to stop billing.

Cancelling on the wrong platform

If you signed up through Apple App Store, cancelling on the Evolve You website will not work. You must cancel in Apple Settings. Similarly, if you signed up through Google Play, you must cancel in the Google Play app.

Check your original order email. It will state which platform processed your payment. Cancel on that same platform.

Pricing and subscription tiers

Understanding Evolve You's pricing helps you make sense of what you have been paying and what you might owe.

Prices vary depending on promotions and your location. Always check your own account statement for the exact amount you are paying.

Should you cancel evolve you

Deciding to cancel is personal, but Stopee can help you weigh the realistic pros and cons.

Reasons people cancel

• The app does not match the workouts or coaching style they expected.
• They are not using it consistently enough to justify the cost.
• They have joined a gym or found a cheaper alternative.
• The app crashes, freezes or does not load workouts.
• Customer support is slow or unhelpful when issues arise.
• They prefer in-person training or a different fitness method.
• Unexpected financial hardship means the subscription is no longer affordable.

Reasons people keep it

• The structured programs help them stay motivated and accountable.
• The cost is comparable to or lower than other platforms.
• The app integrates well with their phone and fitness trackers.
• They have made measurable progress and want to continue.
• They like the community features or live coaching options.

If you are on the fence, pause your subscription instead of cancelling, if the app offers that feature. This buys you time to decide without losing access completely.

Checklist: making sure your cancellation sticks

Use this checklist to confirm you have cancelled correctly and will not be charged again.

• Identify which platform you signed up on: Evolve You website, Apple App Store, or Google Play.
• Find your next renewal date in your account or order confirmation email.
• Cancel at least 24 hours before that renewal date.
• Follow the exact steps for your platform (do not skip steps).
• Receive a cancellation confirmation page or email. Take a screenshot.
• Check your account status shows "cancelled" or "scheduled for cancellation".
• Wait for your current billing period to end. Verify no charge appears on your card.
• If a charge appears after your cancellation date, contact your bank immediately and file a dispute.
• Keep all confirmation screenshots and emails for at least 12 months.

Customer reviews and trust

Evolve You has a 4.5 out of 5-star rating on most platforms, reflecting broadly positive user experiences with the fitness content itself. However, cancellation complaints appear regularly, particularly around unexpected renewals and difficult refund processes.

The most common complaint is that users forget to cancel before renewal and are caught off guard by charges. Many also report that the 24-hour cancellation window is tight and leads to accidental late cancellations.

Stopee recommends setting a phone reminder 48 hours before renewal, even if you think you will remember. This single step prevents the majority of cancellation-related problems.

Comparing evolve you with alternatives

If you are unhappy with Evolve You, New Zealand has several alternative fitness apps. This comparison may help you decide whether to cancel and switch.

Before switching, check whether any alternative has a free trial. This lets you test it without committing to a full month's payment.

Where to escalate if things go wrong

If Evolve You charges you after you cancel, refuses a legitimate refund request, or does not respond to your complaints, you have formal channels to pursue.

Step 1: email evolve you directly

Contact Evolve You's support team and clearly state that you cancelled on [date], that you have a confirmation screenshot, and that you should not have been charged on [date]. Request a full refund by [date 14 days away]. Use the contact form on their website or look for a support email address in your account settings.

Step 2: dispute the charge with your bank or card provider

If Evolve You does not refund you within 14 days, contact your bank or credit card company. File a dispute for "unauthorised charge" or "subscription not cancelled as requested". Your bank can reverse the charge and refund you directly, usually within 10 business days.

Step 3: complain to the commerce commission

If your bank dispute fails or Evolve You refuses to engage, lodge a formal complaint with the Commerce Commission at comcom.govt.nz or call 0800 943 600. The Commission can investigate whether Evolve You breached the Consumer Guarantees Act or Fair Trading Act and can order a refund.

Provide the Commission with:

• Copies of your cancellation confirmation.
• Screenshots of charges on your statement.
• Emails from Evolve You (or lack thereof).
• Proof you attempted to resolve this with the company first.

Contacting evolve you

Evolve You App Limited is registered in the United Kingdom. The company does not publish a New Zealand postal address. Use the support form or email address visible in the app or website to contact them. Stopee recommends sending cancellation requests and refund demands via email so you have a timestamped record.

If you cannot find a direct contact email, tweet at Evolve You's social media accounts or leave a public review mentioning your unresolved issue. Companies often respond faster to public complaints.

Your path forward

Cancelling Evolve You is straightforward once you know which platform to use and when your renewal date is. The most important step is acting 24 hours before that renewal to avoid an unwanted charge.

If Evolve You has let you down-through app failures, poor service, or unfair refund denials-you have stronger rights than their policy suggests. The Consumer Guarantees Act protects you, and the Commerce Commission will investigate if the company will not budge.

Stopee has helped thousands of consumers cancel fitness subscriptions, manage unexpected charges, and recover money Evolve You tried to keep unfairly. You are not alone in feeling frustrated or uncertain. Follow the steps in this guide, document everything, and push back if the company resists. Your money is yours to keep.