Manage Immudi

How to cancel immudi in new zealand and reclaim your wellness spend

What is immudi and why you might want to cancel

Immudi is a digital wellness platform that teaches you how to reduce inflammation through structured meal planning, lifestyle coaching and educational content delivered via mobile app and web portal. The service operates primarily from Australia and requires a subscription to access its full features, including tracking tools and personalised guidance on digestion, energy and pain management.

You purchase Immudi either directly from their website or through Apple App Store and Google Play. Most users commit to monthly or multi-month subscriptions, but life changes. Whether the program no longer suits your needs, you've found an alternative approach, or you simply want to stop the recurring charges, cancelling promptly protects your wallet and prevents unwanted renewals.

This guide walks you through every cancellation method, refund pathways and your consumer rights under New Zealand law, so you can exit cleanly and reclaim control of your subscription spend.

Understanding immudi's subscription model

When you subscribe to Immudi, you gain access to the app, meal plans, recipes, tracking features and coaching content for a fixed billing period. Access remains active until that period ends, even after you request cancellation. Automatic renewal is the default, meaning your card will be charged again unless you explicitly cancel before the next billing date.

Immudi operates no New Zealand-specific postal address, so all cancellation requests must be handled digitally via email or your app store account settings. This matters because it means you cannot walk into a physical location or ring a local office, but it also means your cancellation request leaves a clear digital trail that Stopee recommends you preserve.

Why cancelling early matters

Many people delay cancellation hoping to "get their money's worth" or forget the renewal date entirely. This costs you. If you decide to leave, cancelling at least two days before your renewal date prevents the next charge from hitting your bank account. Stopee has helped thousands of New Zealand consumers recover unexpected charges that arrived after they thought they had cancelled, so timing your request correctly is critical.

Your consumer rights and what new zealand law protects

Under the Consumer Guarantees Act 1993, you have the right to cancel digital services and claim refunds if the service fails to meet reasonable quality standards or if the merchant's cancellation process is deliberately made difficult. This is your legal floor, and Immudi cannot override it.

Consumer guarantees act protections in new zealand

The Consumer Guarantees Act states that services must be of acceptable quality, fit for purpose and supplied with due care and skill. If Immudi's app crashes frequently, fails to deliver promised features or otherwise falls short of what a reasonable consumer would expect, you can request a refund regardless of whether you fall within their stated 10-day window.

Additionally, if Immudi makes cancellation deliberately difficult - for example, hiding the cancel button or requiring you to phone an overseas number at your expense - you can escalate to the Commerce Commission (comcom.govt.nz) and argue that the subscription trap violates the Fair Trading Act 1986. Stopee strongly advises documenting every step of your cancellation attempt, including screenshots and email timestamps, so you have evidence if a dispute arises.

When to escalate to the commerce commission

If Immudi refuses to cancel your subscription, continues charging you after cancellation, or ignores your refund request, contact the Commerce Commission's consumer hotline. They investigate misleading or unfair contract terms and can compel refunds. You can also lodge a complaint via their website at comcom.govt.nz or call 0800 943 600.

How to cancel immudi based on where you purchased

Your cancellation method depends entirely on whether you subscribed through Immudi's website, Apple App Store or Google Play. Each platform handles billing separately, so cancelling in one place does not cancel subscriptions in another. This is where Stopee sees most cancellation failures happen - users delete the app thinking they've cancelled, then wake up to an unexpected charge.

Cancelling a website subscription

If you signed up and paid directly on Immudi's website (immudiplan.com), you must cancel via email. There is no self-service cancellation portal on their website, so you cannot simply log in and click a cancel button. This lack of a direct cancellation feature is a common friction point, but email works reliably if you follow the correct format.

1. Email hello@immudi.com with the subject line "Subscription Cancellation Request"
   • Send this at least two days before your next renewal date
   • Include your full name, the email address associated with your Immudi account and your order number (you'll find this in your original purchase confirmation)
   • State clearly which subscription you want to cancel (for example, "1-Month Inflammation Plan" or "3-Month Bundle")
2. Wait for a confirmation email from Immudi acknowledging your cancellation request
   • Immudi typically responds within 24 hours, but allow up to 48 hours
   • If you do not receive a reply within 2 business days, resend your email or escalate to Stopee's cancellation support
3. Screenshot the entire email thread (your cancellation request and their confirmation) and save it to your device
   • This becomes your proof of cancellation if a dispute arises
   • Also take a screenshot of your bank or card statement after the renewal date to confirm no charge appears
4. Check your bank account on the renewal date to verify the charge did not go through
   • Access to the app continues until the end of your already-paid period, even after you cancel
   • If a charge appears despite your cancellation email, contact your bank immediately to dispute it, then forward the dispute reference to Immudi and Stopee

Pro tip: Immudi's email is their only cancellation channel for website subscriptions, so do not waste time looking for a "manage subscription" link in the app. Send your email from the same email address you used to create your account, as this helps them match it to your subscription record faster.

Cancelling an apple app store subscription

If you subscribed through the Apple App Store on your iPhone or iPad, cancellation happens entirely within your Apple ID settings, not within the Immudi app itself. Deleting the Immudi app does absolutely nothing to cancel your subscription - this is the mistake Stopee sees most often. Your subscription remains active and renews automatically until you explicitly cancel it in Apple's own system.

1. Open Settings on your iPhone or iPad
2. Tap your name at the top of the screen
3. Tap Subscriptions
4. Find and tap Immudi in the list
   • If you do not see Immudi, scroll down or check "Expired" subscriptions if you cancelled in the past
5. Tap "Cancel Subscription" at the bottom of the screen
   • You may see a final offer or discount - ignore this unless you genuinely want to stay
   • Confirm the cancellation when prompted
6. Take a screenshot immediately showing "Subscription Cancelled" or a message indicating your cancellation date
   • Apple will show you the date your subscription ends (usually the end of your current billing cycle)
   • Save this screenshot to your files
7. Verify cancellation by returning to Settings > Subscriptions > Immudi and checking that it no longer shows "Renews"
   • It may show a past renewal date or "Expires on [date]" - this confirms cancellation is active

Warning: Do not assume that disabling automatic renewal or logging out of the Immudi app equals cancellation. You must complete the "Cancel Subscription" action in your Apple Subscriptions settings, or the charge will recur. Stopee recommends checking your Apple Subscriptions page every 30 days to ensure cancelled subscriptions do not mysteriously reappear.

Cancelling a google play subscription

Google Play subscriptions cancel through the Google Play Store app or website, not within Immudi itself. Like Apple, deleting the Immudi app or logging out leaves your subscription active. You must navigate to Google Play's subscription management area and cancel there.

1. Open the Google Play Store app on your Android device
2. Tap your profile icon in the top right corner
3. Tap "Payments and subscriptions"
4. Tap "Subscriptions"
5. Select Immudi from the list
   • If Immudi does not appear, your subscription may have already expired
6. Tap "Cancel subscription"
   • Google may offer a retention discount - decline this unless you wish to stay
   • Confirm the cancellation
7. Screenshot the confirmation screen showing your cancellation date
   • Google displays "Subscription cancelled" or shows a final access date
   • Keep this screenshot in a dedicated folder for subscription cancellations
8. Monitor your Google Play billing history for the next 7 days to ensure no renewal charge appears
   • Access this via Payments and subscriptions > Manage purchases > Subscription history

Pro tip: If you use multiple Google accounts on your Android device, make sure you are signed into the correct account before accessing Google Play Subscriptions. Immudi subscriptions are tied to the Google account that purchased them, so cancelling in the wrong account does nothing.

What happens after you cancel immudi

Cancellation does not mean instant loss of access. Instead, you retain full use of Immudi until the end of the billing period you have already paid for. This grace period protects you - it ensures you are not locked out immediately and gives you time to download recipes, notes or data before access expires.

Your access and grace period

Website subscriptions and app store subscriptions both work the same way: your access ends on the renewal date, not the day you cancel. If you cancel on 15 January and your renewal is 25 January, you can use Immudi normally until 25 January at 11:59pm, then access stops on 26 January.

Use this time wisely. Download any meal plans, shopping lists or progress notes you want to keep. Screenshot your completed goals or tracking data. Once your billing period ends, you lose access to that content unless you rejoin later (though Immudi may offer you a discount to return).

Preventing unwanted renewal charges

The most dangerous moment is the renewal date itself. If your cancellation request was incomplete or lost, your card will be charged again. Stopee recommends setting a phone reminder for 3 days before your renewal date and checking your email for a "Your subscription renews in 3 days" message from Immudi or your app store. This alert confirms your cancellation is active.

On the renewal date, check your bank account by 10am. If a charge appears that you did not authorise, contact your bank or card issuer immediately and request a dispute. Provide them with screenshots of your cancellation email or app store confirmation. Most banks reverse fraudulent renewal charges within 5-10 business days.

If Immudi charged you despite your cancellation, escalate to Stopee's complaint team at stopee.com. We track repeat offenders and help consumers recover disputed charges.

Refund policy and when you can claim money back

Immudi offers a 10-day money-back guarantee on initial purchases made directly through their website, but this guarantee has strict limits and does not apply to all scenarios. Understanding these boundaries now saves frustration later.

The 10-day money-back guarantee

If you purchase Immudi on their website and you are not satisfied within 10 days of the purchase date, you can request a refund. Immudi requires proof that you engaged with the program - typically a screenshot showing an active streak of at least 1 day in the app - to qualify for this refund.

1. Email hello@immudi.com within 10 calendar days of your purchase date with "Refund Request" in the subject line
2. Include your order number, the email associated with your account and a screenshot showing your activity in the app (a 1-day streak or more)
   • The activity requirement proves you tried the program in good faith
   • A screenshot showing 0 days of activity may result in refusal
3. Immudi states they respond to refund requests within 24 hours
   • Allow up to 48 hours during weekends or if they are experiencing high volume
4. If approved, expect the refund to appear in your original payment method within 5-10 business days
   • Some banks take longer to process refunds - check with your bank if it does not appear after 10 days
5. If Immudi denies your refund, ask them to explain why and escalate the decision to Stopee

Warning: The 10-day guarantee does not cover subscription renewals. If you were charged twice in a row, only the initial purchase may qualify for the 10-day refund. The second charge (the renewal) typically falls outside the guarantee window.

Refunds for unexpected renewal charges

If Immudi charged you after you cancelled, or if a renewal charge appeared without your authorisation, the 10-day guarantee does not apply. Instead, you have two paths: dispute the charge with your bank, or invoke Consumer Guarantees Act rights.

Contact your bank or card issuer and explain that you cancelled Immudi and should not have been charged. Provide your cancellation email or app store screenshot as evidence. Banks typically reverse these charges within 5-10 business days if you have clear proof of cancellation.

If your bank refuses, write to Immudi citing the Consumer Guarantees Act. State that the charge breached your agreement because you cancelled before the renewal date, and demand a refund. If Immudi ignores you, lodge a complaint with the Commerce Commission, which can compel refunds and impose penalties on the company.

Stopee's escalation team handles disputes like this daily. If you are stuck, reach out to stopee.com and provide your cancellation evidence and bank statement. We can help you recover the charge.

Refunds for app store purchases

If you purchased Immudi through Apple App Store or Google Play, you cannot claim a refund directly from Immudi. Instead, contact Apple or Google, who manage billing and refunds on their platforms.

Apple offers refunds within 90 days of purchase if you request them via Settings > [Your Name] > iTunes & App Stores > View Account > Purchase History > Find Immudi > Report a Problem. Google Play refunds within 48 hours of purchase if you go to Google Play Store > Account > Order History > Find Immudi > Request Refund. Both platforms require a brief explanation (for example, "Service did not work as expected" or "Cancelled subscription but was still charged").

Immudi pricing and subscription plans in new zealand dollars

Immudi charges in USD, so prices in NZD fluctuate with the exchange rate. Understanding what you are paying for helps you decide whether to stay or cancel with confidence.

NZD conversion note: USD to NZD rates vary daily. At 1.65 NZD per USD, the 1-Month Plan costs roughly $98 NZD. Check xe.com for the current rate before deciding to purchase or cancel based on price alone.

Common cancellation mistakes and how to avoid them

Cancellation seems straightforward until it goes wrong. The frustration of thinking you cancelled, only to be charged again weeks later, is real. Here are the traps Stopee sees every day and how to sidestep them.

Mistake 1: deleting the app instead of cancelling the subscription

The single most common error is deleting the Immudi app from your phone and assuming the subscription ends. It does not. Your subscription lives in Apple's or Google's billing system, not in the app itself. Deleting the app is like burning a physical magazine - it removes it from your shelf but does not cancel your subscription to future issues. You must cancel through your app store account, not just the app.

Fix: Open your app store subscriptions settings, find Immudi and tap "Cancel Subscription." Do this before you delete the app, so you have proof of cancellation in your app store account history.

Mistake 2: cancelling too close to the renewal date

If you email Immudi on the day your subscription renews, there is a risk your cancellation request arrives too late. By the time they read your email and process it, the renewal charge may have already gone through. Immudi explicitly asks for two days' notice, so submit your cancellation email by the third-to-last day of your billing cycle.

Fix: Set a phone reminder for 5 days before your renewal date. Check your renewal date on your invoice or in your app store subscription settings, then email Immudi at least three days before that date.

Mistake 3: not keeping proof of cancellation

Many people cancel, receive no confirmation email and assume they are done. Months later, when a charge appears, they have no evidence they ever tried to cancel. This is where Stopee insists you take screenshots or save emails. Your proof is your protection.

Fix: Screenshot every cancellation confirmation - whether it is an email from Immudi or an "Subscription Cancelled" message from Apple or Google. Name the file clearly (for example, "Immudi_Cancelled_Jan2025.png") and store it in a folder. Also take a screenshot of your bank statement on the renewal date showing no charge, and keep that too.

Mistake 4: confusing active and expired subscriptions in your app store account

Apple and Google both show active subscriptions separately from expired ones. If you cancelled months ago, Immudi appears under "Expired" rather than "Subscriptions." Seeing it still listed sometimes confuses people into thinking it is still active. It is not - "Expired" means it successfully ended.

Fix: Learn the difference. In Apple Settings, tap Subscriptions and look for the label "Renews" next to each item. If Immudi says "Expires on [date]" rather than "Renews on [date]," it is cancelled. If it says "Renews," contact Apple immediately to cancel it.

Timeline: what happens when you cancel

Here is the exact sequence of events after you cancel, so you know what to expect and when to act if something goes wrong.

Key steps to complete your cancellation today

Here is your action checklist. Work through it step-by-step and do not move on until each item is done.

1. Identify where you purchased Immudi: website, Apple App Store or Google Play (check your bank statement or email for the charge)
2. If website: Email hello@immudi.com with your order number and account email, stating "Cancel my subscription." Send this at least 2 days before renewal.
   • If app store: Open your subscriptions settings and tap "Cancel Subscription" under Immudi
3. Screenshot your cancellation request (email sent to Immudi) or cancellation confirmation (from app store)
4. Save that screenshot to a dedicated folder titled "Immudi Cancellation Proof"
5. Check your renewal date on your invoice or in your app store account
6. On the renewal date (or the day after), log into your bank account and verify no charge appears
   • If a charge appears, contact your bank to dispute it within 48 hours
7. If the charge is disputed successfully, forward the bank's dispute reference and your cancellation proof to Stopee at stopee.com so we can track Immudi's pattern of unwanted charges

Contact immudi to cancel or request a refund

Immudi operates from Australia and does not publish a physical New Zealand mailing address. All contact goes through their support email.

Email: hello@immudi.com
Website: immudiplan.com
Response time: 24 hours (typically)

If Immudi does not respond within 48 hours or refuses your cancellation, escalate to the Commerce Commission (comcom.govt.nz or 0800 943 600) and contact Stopee at stopee.com. Stopee has helped thousands of New Zealand consumers recover unexpected charges and escape subscription traps. We document repeat offenders and share patterns with consumer authorities, so your report strengthens action against bad actors.

Cancelling a wellness subscription you no longer use is not a failure - it is a victory for your financial control. Follow the steps in this guide, keep your proof and stay alert on your renewal date. If anything goes wrong, Stopee is here to escalate on your behalf and ensure you get the refund or cancellation you deserve.