Manage Lose The Back Pain

How to cancel lose the back pain and protect your refund in new zealand

What lose the back pain actually is

Lose The Back Pain is a wellness program and product range created by the Healthy Back Institute, focused on non-surgical approaches to managing back pain at home. You get access to physical DVDs, educational materials, and optional recurring product subscriptions designed to support your recovery journey.

The service combines one-off purchases (like the DVD kit) with SmartShip subscriptions for ongoing product deliveries. Whether you bought through the main website, the iOS App Store, or Google Play on Android, Stopee wants you to understand exactly how to cancel without friction or surprise charges.

How lose the back pain gets delivered to you

Physical products ship to your New Zealand address via international post. Subscriptions renew automatically on your chosen schedule unless you actively cancel. You create accounts directly on losethebackpain.com or through third-party app stores, which affects where you actually cancel.

This multi-platform setup is common, but it means your cancellation method depends entirely on where your payment comes from. Stopee has seen customers confused about this step alone, so pinpointing your platform is critical.

Why you might want to cancel

You may be cancelling because the program isn't working for you, you prefer a different approach, costs have added up, or life circumstances have changed. Whatever your reason, you have the right to stop automatic charges immediately. New Zealand consumer law backs you up here, and Stopee is here to walk you through every step so you keep your money and your peace of mind.

Your consumer rights in new zealand

What the consumer guarantees act protects

Under New Zealand's Consumer Guarantees Act 1993, you have statutory rights that the company cannot take away, no matter what their terms say. If a product is faulty, not fit for purpose, or not as described, you're entitled to repair, replacement, or a full refund within a reasonable timeframe.

A "90-day money-back guarantee" does not override this law; it's actually less protective than your legal rights in most cases. If Lose The Back Pain's refund policy contradicts the Act, the Act wins. Stopee encourages you to reference this when disputing a denied refund.

How to escalate if the company refuses

If Lose The Back Pain denies your refund or cancellation request, contact the Commerce Commission (the New Zealand regulator) or your local Citizens Advice Bureau. You can also file a complaint with your bank or credit card provider to dispute the charge directly. Stopee recommends keeping all emails and transaction records as evidence.

How to cancel lose the back pain by platform

Cancel via your online account at losethebackpain.com

This is the fastest and most direct path to cancellation. You control the process entirely and receive instant confirmation.

1. Go to losethebackpain.com and log into your account with your email and password.
   • If you've forgotten your login, use the "Forgot Password" link on the login page.
   • Check your spam folder for the password reset email; it may not arrive in your main inbox.
2. Navigate to "My Account" or "Subscriptions" (usually in the top menu or account settings).
   • Look for a section labelled "SmartShip," "Recurring Orders," or "Active Subscriptions."
   • If you only made a one-off purchase, there may be nothing to cancel here; skip to the refund section instead.
3. Find your active subscription and select "Cancel," "Pause," or "Change Frequency."
   • Warning: "Pause" delays your next charge but does not permanently cancel. Choose "Cancel" if you want to stop all future renewals.
   • Read any confirmation message carefully; some platforms ask you to confirm cancellation via email.
4. Complete the cancellation and screenshot or save the confirmation page showing your subscription has been cancelled.
   • Note the date and any reference number provided.
   • Forward this to your email for your records.

Pro tip: If you cannot access your account or the cancellation button is missing, do not attempt to call and wait on hold. Instead, use the website's live chat or contact form first; these often respond faster than phone lines. Stopee knows that waiting time breeds frustration, and direct messaging gets you answers quicker.

Cancel an iOS app store subscription

If you bought Lose The Back Pain or its subscriptions through Apple, your cancellation happens entirely within the App Store, not through Lose The Back Pain's website. The company cannot cancel this for you; Apple controls the process.

1. On your iPhone or iPad, open the App Store app.
   • Tap the profile icon in the top-right corner (or bottom-right on older versions).
2. Select "Subscriptions" from the menu.
   • You will see all active and expired subscriptions linked to your Apple ID.
3. Find "Lose The Back Pain" in your active subscriptions list and tap it.
   • If you do not see it, scroll down to "Expired" to confirm it was cancelled previously.
4. Tap "Cancel Subscription" or the red cancel button.
   • Apple will ask you to confirm; tap "Confirm" again.
   • You will receive an email confirmation from Apple within minutes.
5. Take a screenshot of the cancellation confirmation and save it.
   • Check your email (search for "App Store" or "subscription") to confirm the cancellation notice arrived.

Warning: If your subscription is set to renew in the next few days, cancelling immediately stops the renewal. You will lose access to the app or service at the end of your current billing period, not immediately. Plan your cancellation accordingly.

Cancel a google play subscription

Android users who purchased through Google Play follow a similar but separate process. Like Apple, Google manages the subscription, not Lose The Back Pain directly.

1. On your Android device, open the Google Play Store app.
   • Tap the profile icon in the top-right corner.
2. Select "Manage subscriptions" or "Payments and subscriptions" (wording varies by device).
   • You may need to tap "Manage subscriptions" first, then "Manage."
3. Find "Lose The Back Pain" in the list and tap it.
   • You will see the next billing date and renewal amount.
4. Tap "Cancel subscription" and confirm.
   • Google will ask why you're cancelling; this is optional feedback and does not delay the cancellation.
   • You will receive a confirmation email from Google Play within minutes.
5. Screenshot the confirmation and verify your cancellation email arrived.
   • Search your inbox for "Google Play" or "subscription" to locate the confirmation quickly.

Stopee recommends checking your subscription status 3-5 days before your next expected charge to confirm the cancellation took effect.

Cancel via phone if online methods fail

If you cannot access your account or your platform's cancellation button is broken, call Lose The Back Pain customer service directly.

• International line: +1 240-780-5977 (US-based; call rates apply from New Zealand).
• US line: (888) 342-1126 (may have limited international access).
• Call during business hours (typically 9 AM-5 PM US Eastern Time, Monday-Friday).
• Have your email address, order number, and payment method ready when you call.
• Ask the representative to confirm cancellation in writing and provide a reference number.
• Request that they email you a cancellation confirmation immediately after the call.

Pro tip: Be prepared for a wait; international numbers often have longer hold times. Stopee suggests calling early in the week (Monday or Tuesday) when queues are shorter. If you cannot reach them by phone, send an email to their support inbox requesting cancellation in writing; written proof is often stronger than a phone call anyway.

What happens immediately after you cancel

When your subscription actually stops

Cancellation takes effect differently depending on your platform. Website cancellations usually stop immediately or by the end of the current billing cycle. App Store and Google Play subscriptions stop at the end of your paid period, not instantly. You will lose access on the next renewal date, not today.

Check your confirmation email to see the exact access end date. If you paid for a month upfront, you typically keep access until that month ends, even after cancellation.

Your access and account data

Cancelling the subscription does not delete your account or purchase history. Your login remains active, and Lose The Back Pain keeps your data on file unless you explicitly request deletion. If you want all personal information removed, email customer service and ask them to delete your account alongside the subscription cancellation. Make sure they confirm this in writing.

Stopee advises you to consider whether you want to keep your account for future reference or delete it entirely. Once deleted, you cannot recover your purchase history or download materials you previously accessed.

Will you get a refund after cancellation

The 90-day money-back guarantee explained

Lose The Back Pain advertises an "iron-clad 90-day money-back guarantee." This means if you return an unopened or minimally-used product within 90 days of purchase, you can request a refund minus shipping costs. The catch: the guarantee applies to the product itself, not shipping or handling fees for free trials.

If you opened the product or used it, the company may still refund you but could deduct a restocking fee or shipping cost. Multi-bottle purchases usually require you to return unopened bottles for a prorated refund. Stopee has seen customers surprised by these deductions, so factor them in when calculating your net refund.

Refunds for free trials and SmartShip conversions

If you started a free trial and it converted to a SmartShip subscription without your explicit consent, you are entitled to a refund under New Zealand's Consumer Guarantees Act. This is considered unauthorised billing in many cases.

• Contact customer service immediately and state that the conversion was unauthorised.
• Request a full refund of all charges since the trial ended.
• If they refuse, dispute the charge with your bank or credit card provider as unauthorised.
• Keep all emails showing you did not agree to the conversion.

Shipping and handling fees paid for free trials are non-refundable under their standard policy, but Stopee recommends challenging this if the trial itself was misleading. Your consumer rights often override stated policy limitations.

How to request a refund

After you cancel, initiate a separate refund request through the same account or by contacting support directly. Simply cancelling does not automatically trigger a refund for charges already processed. You must ask for it explicitly within the 90-day window.

1. Log into your Lose The Back Pain account or contact customer service.
2. State the date you want refunded and the reason (unopened product, unauthorised subscription conversion, or product defect).
3. Include your order number and the amount charged.
4. Request written confirmation of the refund decision and timeline (usually 5-10 business days for processing).
5. If denied, escalate by citing the Consumer Guarantees Act and requesting a written explanation of why your claim does not qualify.

Stopee recommends sending refund requests via email so you have proof of your request and the company's response. If they deny the refund, take screenshots of the denial and file a dispute with your payment provider.

Lose the back pain pricing and plan breakdown

Current plan options available

Pricing varies depending on whether you purchase a one-off kit or enter a recurring subscription. All prices shown below are approximate; currency conversion applies for New Zealand customers, and prices may change on the website. Always check losethebackpain.com directly before purchasing to confirm current rates.

Pro tip: If you entered a free trial, mark the trial end date in your calendar and cancel 2-3 days before it expires. This prevents accidental conversion to a paid plan. Stopee has helped thousands of New Zealand customers recover money from unwanted trial conversions, so do not assume it will not happen to you.

Common mistakes that cost you money

Cancelling is straightforward, but small missteps can leave you paying longer than necessary or losing refunds you were entitled to.

Mistake 1: cancelling the wrong subscription

If you have multiple subscriptions (trial and SmartShip, or separate products), you may cancel one and miss the other. Log into your account and list all active subscriptions before cancelling. Check your credit card statement for all recurring Lose The Back Pain charges. If you see two charges per month, you have two subscriptions to cancel.

Mistake 2: pausing instead of cancelling

The "Pause" option delays your next charge by 30 or 90 days but does not cancel the subscription permanently. You will be charged again when the pause ends unless you cancel afterward. Always select "Cancel" to stop charges entirely. If you paused and forgot to cancel, check your next billing date immediately and cancel before it arrives.

Mistake 3: not getting written confirmation

If you cancel via phone and receive no email confirmation, the cancellation may not be recorded in their system. Always screenshot online cancellations and insist on email confirmation for phone cancellations. Without proof, you have no recourse if the company charges you again.

Mistake 4: missing the 90-day refund window

The 90-day window starts from the order date, not the cancellation date. If you purchased on day 1 and only request a refund on day 95, you are outside the guarantee. Act fast: cancel the subscription immediately, then request the refund on the same day if possible. Stopee recommends not waiting.

Mistake 5: assuming cancellation = automatic refund

Cancelling stops future charges but does not reverse charges already made. You must submit a separate refund request. Many customers cancel and assume they are done; weeks later, they realise they never got their money back. Combine cancellation with an immediate refund request for peace of mind.

Checklist before you cancel

Use this checklist to ensure you do not miss any steps or lose money in the process.

If you decide to keep lose the back pain instead

What makes the program worth keeping

If back pain relief is your goal and you have not found another solution, Lose The Back Pain's structured approach and 90-day guarantee do offer low-risk access to their method. The DVD system includes detailed instructions and audio formats for different learning styles. Many users find the combination of exercise guidance and ongoing product support genuinely helpful.

The SmartShip subscription is optional; you can buy the DVD once and skip the recurring charges entirely. This is worth considering if you want the educational content without the cost of ongoing products.

How to manage costs if you keep the subscription

• Change your subscription frequency from monthly to every 2 or 3 months to reduce spending.
• Contact customer service and ask for a loyalty discount or pause offer if you mention cancelling.
• Use the 90-day guarantee strategically: if a product does not work after 3 months, request a refund and try an alternative.
• Review your subscription every 3 months and cancel immediately if you stop using the products.

Stopee understands that staying subscribed should be a conscious choice, not a default. If you keep paying, make sure you are actively using what you are paying for.

Summary and next steps

Cancelling Lose The Back Pain takes minutes if you have access to your account, or under 10 minutes on the phone if you do not. Your cancellation method depends entirely on where you subscribed: the website, App Store, or Google Play. Stopee has outlined the exact steps for each platform so you can cancel with confidence and without confusion.

Remember: cancellation stops future charges, but refunds require a separate request within 90 days. You have the right to cancel at any time under New Zealand law, and you have the right to a refund if the product is defective or unsuitable. Do not accept a denial without referencing the Consumer Guarantees Act.

If you encounter resistance or unclear communications, escalate to your bank, the Commerce Commission, or a Citizens Advice Bureau. Stopee has helped thousands of New Zealand consumers cancel unwanted subscriptions and recover their money, and you deserve the same straightforward process. Use this guide to document your cancellation, protect your refund, and move forward confidently.

Contact details and support information

Lose the back pain customer service

If you need to cancel by phone or request a refund directly, use these contact methods:

• International phone line: +1 240-780-5977 (charges apply from New Zealand; call during US business hours, Monday-Friday, 9 AM-5 PM Eastern Time)
• Website support: Use the live chat or contact form at losethebackpain.com (often faster than phone)
• Email support: Look for a support email address in your order confirmation or account settings
• Mailing address for returns: Lose The Back Pain does not publish a New Zealand-specific address; use the US return address provided in your product packaging or contact support to request it

New zealand consumer authorities

If Lose The Back Pain refuses to cancel or denies a refund you believe you are entitled to, escalate here:

• Commerce Commission: www.comcom.govt.nz (file a complaint about unfair trading practices or subscription issues)
• Citizens Advice Bureau: www.cab.org.nz (free advice on consumer rights)
• Your bank or credit card provider: File a dispute for unauthorised or unwanted charges (chargeback process)

Stopee reminds you that your consumer rights are non-negotiable. Keep all emails, screenshots, and transaction records. The company cannot override the Consumer Guarantees Act, and neither can their terms of service. Cancel with confidence, request your refund, and do not settle for anything less than what you are legally entitled to.