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How to cancel myfitcoach in new zealand: your step-by-step guide to getting out

What is myfitcoach and how does it work

Myfitcoach is a subscription fitness app that builds personalised workout plans tailored to your equipment, fitness level, and goals. You access it via the Myfitcoach website or through the Apple App Store and Google Play Store on your mobile device. The service tracks your progress and adapts your plan as you improve, making it a flexible digital fitness companion.

Because Myfitcoach operates across multiple platforms, how you subscribed matters when you want to cancel. If you signed up directly on their website, your cancellation process differs from in-app purchases through Apple or Google. Understanding which platform holds your subscription is your first step toward a smooth cancellation.

How myfitcoach delivers its service

You receive Myfitcoach as a digital subscription with no physical product or in-person coaching involved. Your billing and cancellation rules depend entirely on how you purchased. Web purchases go through Myfitcoach's own payment system (or processors like Digistore24 or Stripe), while app store purchases are managed by Apple or Google, who handle your billing and refunds independently.

Your consumer rights in new zealand

New Zealand's Consumer Guarantees Act 1993 protects you when you buy any service, including digital fitness subscriptions like Myfitcoach. Understanding these rights empowers you if things go wrong.

What the consumer guarantees act guarantees you

Under this law, Myfitcoach must supply its service with reasonable care and skill, ensure it is fit for purpose, and match any description they give you. These guarantees cannot be waived by the company, no matter what their terms say. If the app crashes regularly, fails to create workout plans, or doesn't function as advertised, you have legal grounds to seek a remedy.

You can request a refund, repair, or replacement if Myfitcoach breaches these guarantees. The company cannot hide behind a "non-refundable" policy if the service is defective or misrepresented.

The cooling-off rule: what it does and does not cover

New Zealand's Fair Trading Act does not offer an automatic cooling-off right for digital services purchased for change of mind alone. This means if you simply changed your mind about Myfitcoach, the law does not force them to refund you. However, if Myfitcoach misled you in their advertising or marketing, you can report this to the Commerce Commission, which may investigate and take action.

Important: If the service is genuinely faulty or breaches a Consumer Guarantee, change of mind does not matter. You still have the right to a remedy.

Where to escalate if myfitcoach refuses to help

If Myfitcoach ignores your complaint or refuses to acknowledge your consumer rights, contact the Commerce Commission (www.comcom.govt.nz) or file a dispute with Disputes Resolution New Zealand (DRNZ). Stopee recommends keeping records of all your communications with Myfitcoach, as these documents strengthen your case if you escalate.

Why you might want to cancel myfitcoach

Cancellation reasons vary widely, and Stopee recognises that not every fitness app suits every person. You may want to cancel because the workouts no longer match your goals, the app lacks features you need, or you have switched to a different fitness service.

Common reasons to walk away

Some users find Myfitcoach workouts repetitive after a few months. Others discover the app crashes frequently on their device, making it frustrating to use. Budget cuts, changing work schedules, or injury can also trigger cancellation. Whatever your reason, you have every right to stop paying for a service you no longer use.

Red flags that suggest you should cancel now

If you have not logged in for two months, your subscription is draining money you could redirect elsewhere. If the app charges you in US dollars and currency conversion fees stack up, cancelling now stops future charges. If Myfitcoach has not delivered the personalised plan they promised within 14 days, or if you believe they misled you, gather evidence and start the cancellation process immediately.

How to cancel myfitcoach: step-by-step for each platform

The cancellation method depends on where you subscribed. Stopee breaks down each path so you know exactly where to click and what to expect.

Cancel if you subscribed directly on the myfitcoach website

Direct web purchases give you the simplest and fastest cancellation route. You control the process entirely, with no intermediary like Apple or Google involved.

1. Go to myfitcoach.app/cancel-subscription in your web browser.
2. Log in with your Myfitcoach account email and password.
   • If you forgot your password, use the "Forgot password?" link on the login page.
3. Navigate to your subscription settings or billing dashboard.
4. Click "Cancel subscription" or "Stop recurring payments."
   • Read the confirmation message carefully. Some companies hide re-subscription links here.
5. Confirm your cancellation by clicking the final "Yes, cancel my subscription" button.
   • Take a screenshot of the confirmation page for your records.
6. Check your email for a cancellation confirmation from Myfitcoach within 5 minutes.
   • Pro tip: If no email arrives within 10 minutes, log back in and verify the subscription shows as "cancelled" or "inactive." If it still shows active, email support@myfitcoach.de immediately with a screenshot of your login screen.

Warning: Myfitcoach may offer a discount to keep you subscribed. Ignore these pop-ups and complete your cancellation unless you genuinely want to stay.

Cancel if you subscribed through a third-party payment processor

If you paid through Digistore24 or Stripe (rather than directly on Myfitcoach's website), you may need to cancel through that processor instead.

1. Check your confirmation email from when you signed up.
   • Look for the company name in the email header or "From" line. This tells you who processed your payment.
2. If Digistore24 processed it, visit digistore24.com, log in, go to "My Purchases," find Myfitcoach, and click "Cancel this product."
3. If Stripe processed it (less common for the user), contact Myfitcoach support at support@myfitcoach.de and ask them to cancel on Stripe. Provide your order number from your receipt.
4. Confirm cancellation through the processor and request a confirmation email.

Pro tip: Stopee recommends contacting Myfitcoach support directly if you are unsure which processor handled your payment. A simple email asking "I signed up on [date]. Which payment processor did I use?" takes seconds and prevents you cancelling in the wrong place.

Cancel if you subscribed through apple app store

Apple manages billing and refunds for in-app subscriptions independently from Myfitcoach. You cancel directly through Apple's system.

1. On your iPhone or iPad, open the App Store app.
2. Tap your profile icon in the top right corner (usually a circular photo or account icon).
3. Select "Subscriptions."
4. Find "Myfitcoach" in the list and tap it.
5. Tap "Cancel Subscription" or "Turn Off Auto-Renewal."
   • If you see "Edit" instead, tap that, then select "Cancel Subscription."
6. Confirm by tapping the final prompt. Apple will immediately send you a cancellation email.
   • Your access continues until the end of your current billing cycle. After that date, you lose access.

Important: Apple does not allow Myfitcoach to cancel your subscription on your behalf, even if you email them. You must do this yourself through the App Store. If Myfitcoach claims they cancelled it for you but you still see charges, contact Apple Support directly at support.apple.com.

Cancel if you subscribed through google play store

Google Play subscriptions follow a similar process to Apple, but the steps are slightly different.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select "Payments and subscriptions."
4. Choose "Subscriptions."
5. Tap "Myfitcoach" from the list.
6. Tap "Cancel subscription."
   • Google will ask why you are cancelling. Your answer is optional, but Stopee suggests being honest so Google can improve their marketplace.
7. Confirm the cancellation on the next screen.
8. Check your email for a cancellation receipt from Google Play within 2 minutes.
   • If you do not receive one, open Google Play again and verify that Myfitcoach no longer appears under "Subscriptions." If it still shows, restart your phone and try again.

Pro tip: Both Apple and Google allow you to re-subscribe to a cancelled app within 30 days without paying extra. If you change your mind about cancelling Myfitcoach, you can restart at no extra cost during this window.

What happens to your account and access after you cancel

Cancelling stops future charges, but it does not immediately delete your account or erase your workout history. Understanding what you lose and keep helps you decide whether to export any data before you cancel.

How long you can keep using myfitcoach after cancellation

In most cases, Myfitcoach lets you access the app until the end of your current billing period. If you paid for a monthly subscription and cancelled on the 5th of the month, you keep access until the 5th of the next month (or whenever your next charge was due). Annual subscribers retain access for the full remaining year paid.

This grace period gives you time to download your workout data, save your progress notes, or take screenshots of your custom plans before you lose access entirely.

What happens to your account data and personal information

Myfitcoach retains your account data according to their privacy policy. This includes your workout history, personal details, and body measurements. If you want this data permanently deleted, you must request it explicitly by emailing support@myfitcoach.de. Include "Request for data deletion under GDPR" or "New Zealand Privacy Act" in your subject line.

Stopee recommends requesting data deletion in writing so you have proof. The company must respond within 30 days under most privacy laws.

Reactivating your subscription if you change your mind

You can restart your Myfitcoach subscription anytime by logging back in and selecting a plan. You will not lose your workout history if you reactivate within a reasonable time. However, if Myfitcoach has deleted your data due to inactivity (usually after 2 years), you start fresh with a new account.

Refund policies: what myfitcoach will and will not refund

Refunds are where many consumers hit obstacles. Stopee shows you exactly what Myfitcoach offers and what your legal protections are if they refuse.

The 30-day money-back guarantee for web purchases

Myfitcoach advertises a money-back guarantee for direct website purchases, but it comes with strict conditions that most users will not meet.

To qualify, you must:

• Complete at least 8 workouts of a minimum of 60 minutes each.
• Space these workouts across at least 8 different days.
• Provide screenshots or video recordings as proof of completion.
• Request the refund within 30 days of your purchase.

Important: This guarantee means "try the service for real before deciding to cancel." It is not a cooling-off right for change of mind. Myfitcoach is essentially saying "if you use us properly and decide you do not like it, we will refund you." If you cancel after one week without using the app, this guarantee does not apply.

Refunds for app store purchases (Apple and google)

Apple and Google manage refunds independently from Myfitcoach. Neither Myfitcoach nor app stores offer automatic refunds simply because you changed your mind.

However, Apple and Google do allow refunds in these cases:

• You requested the refund within 48 hours of purchase.
• The app is defective, crashes constantly, or does not match its description.
• You were charged by mistake (duplicate charge, unauthorised purchase).

To request a refund through Apple, go to reportaproblem.apple.com. For Google Play, visit support.google.com/googleplay. Both stores allow you to submit a refund request directly without contacting Myfitcoach.

When you have a legal right to a refund under new zealand law

Forget the money-back guarantee for a moment. Under the Consumer Guarantees Act 1993, you can demand a refund if:

• Myfitcoach misrepresented what the app does (for example, "works offline" but requires internet connection).
• The app is faulty (crashes, bugs, missing promised features).
• The service is not fit for its purpose (you cannot actually create a custom workout plan).

Pro tip: If you have evidence that Myfitcoach promised features you did not receive, or if the app crashes repeatedly, document this with screenshots or screen recordings. Send these to support@myfitcoach.de with a formal refund request. If they refuse, escalate to the Commerce Commission. Stopee has seen this approach succeed where generic complaints failed.

Myfitcoach pricing and payment plans

Knowing what you pay helps you calculate the real cost of cancelling late and understand what subscription tier you are on.

Subscription plans and typical costs

Warning: Prices shown in app stores may display in US dollars (USD) for New Zealand users, not New Zealand dollars (NZD). Your bank will convert at the current exchange rate plus potential currency conversion fees. Budget an extra 3-5% on top of the USD price to account for conversion costs.

Exact NZD pricing varies by store and region, and Myfitcoach does not publish a centralised NZD price list. Always check what your App Store or Google Play Store shows before subscribing.

Common mistakes to avoid when cancelling myfitcoach

Cancellation feels straightforward until something goes wrong. Stopee has seen users make the same errors repeatedly, and we want you to avoid them.

Mistake 1: assuming cancellation means immediate access loss

You cancelled, but you are still charged next month. This happens because you cancelled in the wrong place (Apple instead of Myfitcoach's website, for example). Before you panic, log into every platform where you might have subscribed: the Myfitcoach website, Apple App Store, Google Play Store, and Digistore24 if you remember using it. Check the subscription status on each one. You will usually find the active subscription hiding somewhere.

Mistake 2: not keeping cancellation confirmation screenshots

If Myfitcoach charges you after you cancelled, you will need proof that you cancelled. A confirmation email is gold. A screenshot of the cancellation screen is silver. Having neither makes it much harder to dispute the charge with your bank or credit card company. Take screenshots at every step and save the confirmation email to a folder titled "Myfitcoach Cancellation."

Mistake 3: cancelling just before a renewal, not right after a charge

If you wait until day 29 of a 30-day cycle to cancel, the renewal may still process on day 30 because payments are scheduled in advance. Stopee recommends cancelling immediately after you know you want out, not days before the next charge. This minimises the window for an accidental duplicate charge.

Mistake 4: ignoring retention offers

When you try to cancel, Myfitcoach may show you a discount offer: "Stay for $9.99 a month instead of $17.99." If you actually want to leave, ignore this. Do not let the offer tempt you into staying just because it is cheaper. You will likely still cancel in two months, and the discount often expires after the first discounted period, bouncing you back to full price.

Mistake 5: forgetting to request refund proof from your payment method

If Myfitcoach owes you a refund, request one in writing. Email support@myfitcoach.de with your order number and say "Please refund my subscription purchased on [date] for [amount]. I am entitled to this under the Consumer Guarantees Act 1993." Keep this email. If the refund does not arrive within 14 days, contact your bank or credit card provider with this email as evidence. They can investigate and force a chargeback if needed.

Timeline: when you lose access, when you save money

The timing of your cancellation determines both your access and your financial impact.

What happens on each day of the cancellation cycle

If you are on a monthly plan that renews on the 15th of each month:

• Days 1-14: You cancel, and your access runs until day 15. No new charge occurs. You save $17.99.
• Day 15: Renewal date. If you cancelled before now, no charge. If you cancelled after today, you are charged again.
• Days 16-30: You cancel, but the charge on day 15 already hit your account. Your access continues until day 15 of next month. You lose the next month's cost if you want out immediately.

For annual plans, delaying cancellation by even one day after renewal can cost you nearly $100. Check your renewal date on your receipt or account settings before you decide when to cancel.

Your cancellation checklist: tick these boxes before you click cancel

Stopee has built this checklist to make sure you cover every base:

• Tick 1: Identify where you subscribed (website, Apple App Store, Google Play, or Digistore24).
• Tick 2: Find your order confirmation email and save it to a safe folder.
• Tick 3: Check your renewal date so you know whether a charge is imminent.
• Tick 4: Export or screenshot any data you want to keep (custom plans, progress notes).
• Tick 5: Follow the cancellation steps for your specific platform (do not mix them up).
• Tick 6: Take a screenshot of the cancellation confirmation page.
• Tick 7: Wait for a cancellation email from Myfitcoach or the app store within 10 minutes.
• Tick 8: Log back in 24 hours later and verify your subscription shows as "cancelled" or "inactive."
• Tick 9: Check your bank or credit card statement 7 days later to confirm no new charge appears.
• Tick 10: If charged after cancellation, request a refund in writing and escalate to your bank if Myfitcoach refuses.

Contact details and postal address for formal withdrawal notices

If you need to send a formal cancellation notice by post (for legal documentation purposes), Myfitcoach's terms of service reference a postal address for withdrawal notices. Contact support@myfitcoach.de first to request the correct current postal address, as service addresses can change. Email is faster and provides instant proof of receipt.

For any escalation, also contact:

• Commerce Commission (New Zealand): www.comcom.govt.nz | Phone: 04 498 9325
• Disputes Resolution New Zealand: www.drnz.org.nz

Summing up: why stopee helps you cancel with confidence

Cancelling a fitness subscription should not require a manual and a lawyer. Yet Myfitcoach's multi-platform setup, linked third-party payment processors, and strict refund conditions create friction where there should be simplicity. Stopee has guided thousands of consumers through subscription cancellations like this one, and we know the exact pressure points where things go wrong.

Your consumer rights under the Consumer Guarantees Act 1993 are not a suggestion. They are law. If Myfitcoach fails to deliver on its promises or charges you after you cancelled, you have legal recourse. Document everything, escalate if necessary, and do not accept an unsatisfactory answer.

This guide has shown you the fastest, safest way to cancel Myfitcoach depending on where you subscribed, how to claim a refund if you qualify, and where to escalate if the company refuses to help. Stopee has helped thousands of consumers cancel subscriptions like Myfitcoach by breaking down the process into clear, actionable steps. Whether you are leaving because the app is not for you, you have found a better alternative, or you simply want to save money, you now have the knowledge and tools to cancel with confidence and protect your rights.