Manage Slimkit

How to cancel slimkit and reclaim your fitness budget

Understanding slimkit and why you might want to cancel

What slimkit offers

Slimkit is a mobile fitness app that delivers personalised training plans, audio coaching guidance, meal planning suggestions and an ad-free workout experience through paid subscription tiers. You can access the app via Apple's App Store, Google Play Store or by purchasing directly through the Slimkit website. The service is operated by Montibus LTD and caters to New Zealand users through NZD pricing.

The app features guided workout sessions, progress tracking tools and flexible subscription options including monthly, multi-month, annual and lifetime plans. Your billing method depends on where you subscribed: App Store purchases bill through Apple, Google Play purchases bill through Google, and website purchases bill directly through Slimkit.

Common reasons to cancel

You might decide to cancel Slimkit if the subscription no longer fits your budget, you prefer a different fitness app, your fitness goals have shifted or you simply want to pause your membership. Whatever your reason, you deserve a straightforward cancellation process. Stopee exists to make that happen for you, and we're here to guide you through every step.

Your consumer rights in new zealand

Consumer guarantees act protections

Under New Zealand's Consumer Guarantees Act 1993, you have the right to expect services to be of acceptable quality, fit for purpose and delivered with due care and skill. If Slimkit fails to deliver these standards, you may have grounds to request a refund or cancellation without penalty, regardless of the company's stated policy.

If you experience technical faults, the app consistently crashes, you cannot access promised features or the service does not match the description provided, these are potential breaches of consumer law. Document any issues with screenshots, dates and times to strengthen your case.

When to escalate your complaint

If Slimkit refuses a legitimate refund claim or ignores your cancellation requests, you can escalate to the Commerce Commission, New Zealand's consumer protection authority. They investigate unfair contract terms, misleading advertising and breaches of the Consumer Guarantees Act. Stopee recommends keeping detailed records of all communication with Slimkit's support team, including timestamps and response times, as evidence if you need to escalate.

Cancellation methods by platform

Cancelling through apple app store (iOS)

If you subscribed to Slimkit via your iPhone or iPad, your subscription is managed through Apple's billing system. Simply deleting the app will not cancel your subscription or stop charges; you must cancel through your Apple account settings instead.

1. Open Settings on your iPhone or iPad.
   • Look for the gear icon and tap it.
2. Tap your Apple ID name at the top of the Settings screen.
   • You may be asked to authenticate with Face ID, Touch ID or your Apple password.
3. Select Subscriptions from the menu.
   • This shows all active subscriptions linked to your Apple account.
4. Locate and tap Slimkit from your subscription list.
   • You will see your renewal date, price and billing history.
5. Tap Cancel Subscription at the bottom of the screen.
   • Apple may offer retention options; you can ignore these and proceed to cancel.
6. Confirm your cancellation when prompted.
   • You will typically retain access to Slimkit until the end of your current billing period.

Pro tip: Check your renewal date before cancelling to avoid being charged unexpectedly. Apple shows the exact date you will be billed if you do not cancel.

Cancelling through google play store (Android)

Android users who subscribed via Google Play are billed by Google, not directly by Slimkit. You must cancel through the Google Play Store app on your phone or through your Google Account online. Uninstalling the app will not stop your subscription.

1. Open the Google Play Store app on your Android device.
   • Tap the profile icon in the top right corner.
2. Select Payments and subscriptions from the menu.
   • You may need to tap Subscriptions to view active memberships.
3. Tap Manage subscriptions.
   • This displays all active subscriptions on your Google account.
4. Find and tap Slimkit.
   • Review your billing date and renewal amount before proceeding.
5. Tap Cancel subscription at the bottom.
   • Follow any prompts to confirm cancellation.
6. Verify the cancellation by checking your email for a confirmation message from Google.
   • Keep this email as proof of cancellation.

Warning: Some users report that Google Play can take up to 48 hours to process the cancellation. If you are charged after requesting cancellation, contact Google Play Support immediately with your proof of cancellation request.

Cancelling a website purchase directly

If you subscribed to Slimkit by purchasing directly through the Slimkit website or app, you cancel through your Slimkit account dashboard.

1. Visit the Slimkit website or open the Slimkit app.
   • Ensure you are using the same device or browser where you created your account.
2. Sign in with your email address and password.
   • If you have forgotten your password, use the forgotten password link to reset it.
3. Navigate to Account Settings or My Account.
   • Look for a gear icon, profile menu or "Settings" option.
4. Find and select Manage Subscriptions or Billing.
   • This section displays your active subscription, renewal date and payment method.
5. Click Cancel Subscription next to your active plan.
   • You may see a survey or retention offer; you can skip these to complete cancellation.
6. Confirm the cancellation in the popup that appears.
   • Check your email for a cancellation confirmation from Slimkit.

Warning: If the in-app or website cancellation button is missing, broken or does not work, contact Slimkit support immediately at support@slimkit.health or through the in-app chat feature. Document that the self-service cancellation failed, as this strengthens any future complaint to the Commerce Commission.

Timing, auto-renewal and billing cycles

Critical cancellation deadlines

To prevent being charged for your next billing period, you must cancel at least 24 hours before your renewal date. Missing this window means you will be charged again, and you will need to request a refund separately from Slimkit or your payment provider.

Check your subscription details in the App Store, Google Play or Slimkit account to find your exact renewal date. Write this date down or set a phone reminder to cancel in advance. Stopee recommends cancelling at least three days before renewal to allow processing time.

What happens to auto-renewal

Cancelling your subscription stops all future automatic charges. However, cancellation does not automatically refund charges you have already paid. You will typically retain access to all Slimkit features until the end of your current paid period, after which your account reverts to free access or is locked depending on Slimkit's policy.

If you are charged after cancellation, this indicates the cancellation did not process correctly. Contact your payment provider (Apple, Google or Slimkit) within 5 business days to dispute the charge and request a refund.

Refunds and your right to reclaim money

Slimkit's refund policy

Slimkit states that subscriptions and one-time fees are generally non-refundable and non-exchangeable under standard terms. However, this blanket policy is not absolute in New Zealand law.

The company does offer one specific exception: a 30-day money-back guarantee for website purchases only, provided you meet strict conditions. You must be within 30 days of the initial purchase, have completed at least 7 workout days and be able to provide screenshots proving your completed workouts. This guarantee does not apply to auto-renewals or subsequent billing cycles.

Refunds for app store purchases

If you bought Slimkit through Apple's App Store, Apple, not Slimkit, handles all refunds. You must request a refund directly from Apple Support through your Apple Account settings or by visiting the App Store support page. Apple typically processes refunds within 5-10 business days.

When requesting a refund from Apple, clearly state why you want one: the app did not work as described, you were charged without consent or you want to cancel your subscription. Provide your order number and the date of purchase.

Refunds for google play purchases

Google Play subscriptions are refunded through Google's system, not Slimkit directly. You can request a refund within 48 hours of purchase by opening Google Play, finding Slimkit and selecting "Request a refund." For subscriptions older than 48 hours, contact Google Play Support with your order details and reason for the refund.

Google is generally more flexible than Apple for subscription refunds if you can demonstrate the service was not fit for purpose.

When consumer law overrides slimkit's policy

New Zealand's Consumer Guarantees Act allows you to claim a refund even if Slimkit's terms say "no refunds" if the service breaches the law. For example, if the app does not match its description, fails to work properly or is unsafe, you have a right to a refund regardless of the stated policy.

If Slimkit refuses your refund claim and you believe you have grounds under consumer law, write to them formally requesting a refund and citing the Consumer Guarantees Act 1993. Keep a copy of this letter. If they still refuse, file a complaint with the Commerce Commission, which has the power to investigate and force refunds.

Stopee's approach empowers you with knowledge: you are not bound by unfair terms if they conflict with your statutory rights.

What happens after you cancel

Your account access and data

After cancellation, you will retain access to Slimkit's paid features until the end of your current billing period. Once that period expires, your account downgrades to free access (if available) or becomes locked. Your personal data, workout history and account remain stored on Slimkit's servers unless you request deletion.

If you want your account and all personal data deleted permanently, contact Slimkit at support@slimkit.health and explicitly request account removal under the Privacy Act 2020. Request confirmation in writing once deletion is complete.

Preventing accidental re-subscription

Some users accidentally re-subscribe if they download the Slimkit app again months later and the saved payment method auto-completes. To avoid this, delete the Slimkit app from your device after cancellation or do not save your payment details if you reinstall it. Check your subscription list in Apple and Google accounts quarterly to confirm no hidden subscriptions exist.

Common mistakes when cancelling slimkit

Errors that cost you money

It is frustrating when a straightforward cancellation goes wrong, so we want to help you avoid these common pitfalls.

The most frequent mistake is deleting the Slimkit app and assuming the subscription has ended. It has not. Subscription cancellation and app deletion are separate actions. You must cancel through your payment provider (Apple, Google or Slimkit) even if you delete the app immediately.

Another trap is cancelling immediately after purchase without checking if you fall within the 30-day website refund window. If you purchased on the Slimkit website and completed at least 7 workout days within the first 30 days, you may qualify for the money-back guarantee. Cancel too early without claiming this and you lose the chance to recover your money.

A third error is not checking your renewal date before cancelling. If your renewal date is days away and you cancel late, you will still be charged. Always confirm the exact renewal date in your account settings before assuming you are safe.

Finally, many users cancel and then forget they have cancelled, leading to shock when they cannot log in weeks later. Keep your cancellation confirmation email and mark your calendar for when access expires.

Pricing and subscription tiers

Slimkit subscription options

Prices vary depending on promotions and your location within New Zealand. Always check the exact amount before confirming purchase, as Slimkit frequently runs discounted offers that may differ from these ranges.

Checklist: before and after cancellation

Steps to take before you cancel

• Confirm your renewal date in your payment account (Apple, Google or Slimkit). Write it down.
• If you purchased through the Slimkit website within the last 30 days and have completed at least 7 workout days, take screenshots of your completed workouts to claim the money-back guarantee if needed.
• Export or download any workout data, progress reports or meal plans you want to keep. Slimkit does not guarantee data retention after cancellation.
• Review your billing history to confirm all charges are correct and there are no duplicate subscriptions.
• For App Store or Google Play subscriptions, confirm your cancellation method (Settings on iOS, Play Store app on Android) and practise the steps if you are unfamiliar with your phone.

Verification steps after cancellation

• Save your cancellation confirmation email from Apple, Google or Slimkit. Keep this for at least 12 months as proof.
• Return to your subscription settings 24 hours later and confirm that Slimkit no longer appears in your active subscriptions list.
• Check your email for any billing notifications in the week before your original renewal date. If you receive a charge notice, contact your payment provider immediately.
• Log into Slimkit 24 hours after cancellation to verify your access has downgraded or locked as expected.
• If billing continues after cancellation, file a dispute with your payment provider (Apple, Google, bank or credit card company) within 5 business days.

When to contact support and escalation options

Direct support channels

If the self-service cancellation does not work or you encounter an error, contact Slimkit directly before disputing the charge with your bank. Email support@slimkit.health with your full name, account email, subscription type and exact error message or issue you experienced. Slimkit generally responds within 2 to 3 business days.

Many users report that the in-app chat feature is faster than email. Open the Slimkit app, navigate to Settings or Help and select Chat Support if available. Explain that you want to cancel and provide your account details.

Pro tip: When contacting support, be polite but firm. Clearly state you want to cancel your subscription and request written confirmation once it is processed. Do not let support convince you to switch to a cheaper plan instead of cancelling if cancellation is your goal.

Escalating to the commerce commission

If Slimkit ignores your cancellation requests, refuses a legitimate refund claim or continues to charge you after you have cancelled, escalate to the Commerce Commission. This New Zealand regulator investigates consumer complaints and has the power to issue refunds and penalties.

Before escalating, send Slimkit one final written request (email or registered mail to their company address) stating that you want to cancel, you have complied with their process, and if they do not respond within 10 business days you will file a Commerce Commission complaint. Then follow through if they do not respond.

Stopee encourages you to document everything: screenshots of your account, cancellation requests, error messages, payment records and all communication with support. This evidence dramatically strengthens your complaint.

Comparing slimkit to alternatives

Similar fitness apps with easier cancellation

If you find Slimkit's cancellation or refund process frustrating, consider switching to an alternative that offers faster support and clearer refund windows.

Summary: taking control of your subscription

Your action plan

Cancelling Slimkit is straightforward if you follow the right steps for your platform: iOS users cancel through Apple Settings, Android users through Google Play, and website purchasers through their Slimkit account. The key is to act before your renewal date and keep proof of cancellation.

Remember that deleting the app is not the same as cancelling the subscription. You must actively cancel through your payment provider to stop future charges. If Slimkit's self-service cancellation fails or you encounter an error, contact support at support@slimkit.health with clear details and expect a response within 3 business days.

Under New Zealand law, you have consumer rights that sometimes override Slimkit's stated policies. If the app does not work, fails to match its description or causes you harm, you can demand a refund even if Slimkit says refunds are not available. The Commerce Commission will back you up if the company refuses.

Stopee has helped thousands of consumers cancel unwanted subscriptions and reclaim their money by understanding their rights and following a clear process. We empower you to take control of your budget, avoid hidden charges and hold companies accountable when they make cancellation difficult. If you encounter problems cancelling Slimkit, visit Stopee at stopee.com for additional resources and support.