Manage Qobuz

How to cancel qobuz in new zealand and claim your consumer rights

What qobuz offers and why you might want to cancel

Qobuz is a music streaming and download service built for audiophiles who demand high-fidelity sound. Unlike mainstream competitors, Qobuz delivers CD-quality and Hi-Res audio streams, curated editorial reviews, and the option to purchase tracks permanently. If you've signed up for a Qobuz plan in New Zealand, you have access to millions of songs across multiple devices and apps.

That said, cancelling makes sense if you're not using the service enough to justify the monthly cost, if you've found a better alternative, or if the sound quality doesn't matter as much to your listening habits. Whatever your reason, Stopee is here to walk you through the cancellation process and ensure you understand your consumer rights in New Zealand.

Qobuz plans available in new zealand

Qobuz offers tiered subscription plans suited to individuals, couples, families and students. Each plan grants access to the full streaming catalogue and Hi-Res audio where your device supports it. Below is the current pricing structure for New Zealand subscribers.

Key reasons to cancel qobuz

You might cancel Qobuz if the subscription cost no longer fits your budget, if you prefer a streaming service with a larger podcast library, or if you've switched devices that don't support Hi-Res audio. Some subscribers discover that the audio quality difference isn't noticeable on their equipment, making the premium price hard to justify. Others simply find they're not playing music often enough to get value from the monthly outlay. Understanding your reasons helps you make a confident cancellation decision and avoid signing up again unnecessarily.

Your consumer rights when cancelling qobuz in new zealand

New Zealand consumer law, particularly the Consumer Guarantees Act 1993 (CGA), protects you when you cancel digital services. Stopee wants you to understand these rights so you can stand firm if Qobuz pushes back on a legitimate complaint.

The consumer guarantees act and digital services

Under the CGA, digital content must be of acceptable quality, fit for purpose, and supplied with reasonable care. If you download music from Qobuz and it arrives corrupted, won't play, or is of unacceptable audio quality, you may be entitled to a remedy: repair, replacement, or refund. This right applies even if Qobuz's Terms state "no refunds on downloads."

For streaming subscriptions (where you don't own the music), the CGA also applies. If the service is consistently unavailable, crashes frequently, or fails to deliver promised Hi-Res audio, you have grounds to request cancellation without penalty or a refund for the affected period.

Withdrawal rights and the 30-day trial

Qobuz offers a 30-day free trial. If you cancel during the trial period before the billing date, you will not be charged. This grace period gives you time to test the service on your devices and decide whether the sound quality and features justify the subscription cost.

Once your paid subscription begins, there is no 14-day "cooling-off" period or withdrawal right under Qobuz's standard Terms. However, if Qobuz misrepresented the service (for example, if Hi-Res streams are not actually available on your plan) or failed to deliver as promised, the CGA may override the Terms and entitle you to remedies.

What to do if charged after cancellation

If your account is charged after you've cancelled, gather proof of your cancellation (screenshots, confirmation emails, payment records). Contact Qobuz support immediately with this evidence. If Qobuz refuses to refund the erroneous charge, escalate to your bank or payment provider and file a dispute. You can also lodge a complaint with the Commerce Commission (New Zealand's consumer authority) if the company won't cooperate.

How to cancel qobuz: step-by-step for new zealand users

Cancelling Qobuz is straightforward if you know which method to use-and there are three paths depending on how you signed up. Stopee will guide you through each one to ensure your cancellation sticks.

Cancel qobuz via the website (the easiest method)

If you created your Qobuz account directly on qobuz.com and pay by card or PayPal, cancelling via the website is the fastest and most secure method. You'll see an immediate confirmation and your account will remain active until the end of your current billing cycle.

1. Open a web browser and go to qobuz.com.
   • If you're already signed in, skip to step 2. If not, click "Sign in" in the top-right corner.
2. Enter your email address and password, then click "Sign in."
   • If you've forgotten your password, click the "Forgot password?" link and follow the recovery steps.
3. Once signed in, locate your account menu (usually a profile icon or "My Account" link in the top navigation).
   • On desktop, this is often in the upper right. On mobile, it may be hidden behind a menu icon (three horizontal lines).
4. Click on "Account settings" or "My account."
   • Look for a section labeled "Subscriptions," "My streaming plan," or "Billing."
5. Find the "My streaming plan" or "Subscription" tab and click it.
   • You should see your current plan, billing date, and renewal amount.
6. Look for an "Unsubscribe," "Cancel subscription," or "Manage subscription" button and click it.
   • Qobuz may ask you why you're leaving; answering is optional, but feedback helps them improve.
7. Confirm the cancellation when prompted.
   • A confirmation message should appear on screen.
8. Screenshot the confirmation screen and save any confirmation email Qobuz sends to your inbox.
   • Keep these for your records in case any billing dispute arises.

Pro tip: Your access to Qobuz continues until the end of your current billing period. If you're billed monthly on the 15th and you cancel on the 10th, you keep streaming until the 15th of next month.

Cancel a qobuz subscription via apple app store

If you signed up for Qobuz through the Apple App Store on an iPhone, iPad, or Mac, you must cancel through Apple's system, not through Qobuz itself. Apple handles all billing for App Store subscriptions, and Qobuz cannot process the cancellation for you.

1. On your iPhone, iPad, or Mac, open the Settings app (iPhone/iPad) or System Settings (Mac).
   • On iPhone: Settings is the grey gear icon on your home screen.
   • On Mac: Apple menu (top-left) > System Settings.
2. Scroll down and tap or click "Subscriptions" (iPhone/iPad) or look for "iTunes & App Store" then "Subscriptions" (Mac).
   • You may need to scroll or search to find this option.
3. Sign in with your Apple ID if prompted.
   • Use the same Apple ID you used to subscribe to Qobuz.
4. Find "Qobuz" in the list of active subscriptions and tap or click it.
   • If you don't see Qobuz, check the "Expired subscriptions" or "Cancelled" section to confirm it's already cancelled.
5. Tap or click "Cancel subscription" (or "Manage" then "Cancel").
   • Apple will ask you to confirm and may offer a discount to keep you subscribed; ignore this unless you want to stay.
6. Confirm the cancellation.
   • Apple will send you a confirmation email to your Apple ID email address.
7. Save the confirmation email or take a screenshot.
   • This proves Apple processed your cancellation and protects you if charges continue.

Warning: Do not contact Qobuz support alone if you subscribed via Apple App Store. Qobuz cannot cancel App Store subscriptions. Always go through Apple's system first, then contact Qobuz only if Apple's cancellation didn't work or if charges continue.

Cancel qobuz via google play store

If you signed up for Qobuz through the Google Play Store on an Android device, Google handles your billing and subscription. You must cancel through Google Play, not Qobuz, to stop charges.

1. Open the Google Play Store app on your Android device.
   • The Play Store icon is a coloured triangle, usually on your home screen or in the app drawer.
2. Tap your profile icon in the top-right corner.
   • This is often a small circle with your profile picture or initial.
3. Tap "Manage subscriptions."
   • You'll see a list of all your active subscriptions.
4. Find "Qobuz" in the list and tap it.
   • If Qobuz isn't listed, it may already be cancelled or you may have signed up via the website instead.
5. Tap "Cancel subscription."
   • Google will ask why you're cancelling; your answer is optional.
6. Confirm the cancellation.
   • Google will send a confirmation email to your Google account email address.
7. Save the confirmation or take a screenshot for your records.
   • Keep this proof in case you need to dispute a charge later.

Pro tip: Google Play often gives you a grace period after you hit "Cancel." Check your Google Play subscription page again after 24 hours to confirm Qobuz shows as "Cancelled" and not "Active."

Contact qobuz support as a backup option

If you cannot cancel via the website or app store, or if cancellation through those channels failed, contact Qobuz support directly. You can reach them via email or their contact form on qobuz.com. Include your account email, subscription plan, and proof of any failed cancellation attempts. Stopee recommends keeping records of all support messages in case you need evidence of your cancellation request.

What happens after you cancel qobuz

Cancellation doesn't mean immediate loss of access. Understanding what occurs after you hit "cancel" helps you avoid surprises and plan your next streaming choice.

Your access timeline after cancellation

Once you cancel, your Qobuz account remains active and fully functional until the end of your current billing cycle. If your renewal date is 15 days away, you continue to stream, download, and access your playlists for those 15 days. On the renewal date, your access stops and automatic charges cease. No further billing occurs unless you reactivate your subscription.

This grace period is valuable: you can still download any tracks you've purchased before your access expires, and you can export your playlists or save them as screenshots in case you want to recreate them elsewhere.

Your account data, playlists and purchase history

Even after cancellation and the end of your access, Qobuz usually preserves your account data, playlists, and purchase history. If you log back in months or years later, your library and download history are often still there. However, you cannot stream music without an active paid subscription, and downloaded tracks may become inaccessible depending on Qobuz's DRM (digital rights management) settings. Purchased tracks are typically yours to keep, but check your local files to confirm they're saved to your device before your subscription ends.

Reactivating your subscription

If you change your mind, reactivating your Qobuz subscription is simple: sign in and upgrade from the free tier (if available) or restart a paid plan. Qobuz does not charge a reactivation fee, though your new billing cycle begins immediately upon reactivation. Some users receive promotional codes or discounts if they've cancelled before, so check your email for offers.

Refund eligibility and how to claim one

Refunds for Qobuz subscriptions are not automatic, but you may be entitled to one under New Zealand consumer law if specific circumstances apply.

No refund policy for standard cancellations

Qobuz's Terms state that once your paid subscription begins, there is no refund for unused time. If you cancel on day 1 of a monthly cycle, you lose the remaining 29 days of fees. This is Qobuz's standard position and applies to most subscribers.

Refund exceptions under the consumer guarantees act

However, the CGA can override Qobuz's no-refund policy. You may claim a refund if the service failed to meet legal standards. Examples include:

• Streaming was consistently unavailable or crashed repeatedly during your subscription period.
• Hi-Res audio was advertised but never delivered on your plan or compatible devices.
• Downloaded tracks arrived corrupted or unplayable.
• Qobuz misrepresented the service features or quality when you signed up.

If any of these apply, gather evidence (screenshots of errors, support tickets, failed download logs) and contact Qobuz with a formal request for a refund. Reference the Consumer Guarantees Act and cite the specific failure. If Qobuz declines, escalate to the Commerce Commission or seek legal advice.

Refunds for the free trial period

If you cancel during Qobuz's 30-day free trial before your first billing date, you will not be charged and no refund is necessary. This is the easiest way to avoid unwanted fees: cancel before the trial ends.

Common cancellation mistakes to avoid

Many subscribers cancel but still face unexpected charges because they miss a critical step. Learning from these mistakes now saves you frustration and money later.

Mistake 1: cancelling the app instead of the subscription

Deleting the Qobuz app from your phone does not cancel your subscription. Your account remains active and billing continues. Always cancel through the website, Apple App Store, Google Play, or Qobuz support-never assume that uninstalling the app stops charges.

Mistake 2: forgetting which platform you used to sign up

If you signed up via Apple App Store, cancelling on the Qobuz website won't work because Apple, not Qobuz, controls your billing. You must cancel where you subscribed. Check your payment method on your bank statement to confirm: if you see "Apple" or "Google" in the merchant name, cancel through their app store. If you see "Qobuz" directly, cancel via qobuz.com.

Mistake 3: not keeping cancellation confirmation

Many users cancel but don't save proof. If a charge appears after cancellation, you have no evidence that you tried to unsubscribe. Take a screenshot of the cancellation confirmation screen and save any confirmation email Qobuz or the app store sends. This proof is your safeguard.

Mistake 4: assuming cancellation is instant

Cancellation typically takes effect at the end of your current billing cycle, not immediately. If you cancel mid-cycle expecting instant access loss, you'll be surprised when you can still stream for another two weeks. Use this time wisely to download tracks or export playlists.

Mistake 5: not checking for hidden renewals after cancellation

Log back into your Qobuz account or payment method 1-2 days after your expected renewal date to confirm no charge occurred. Sometimes cancellations are processed late or fail silently. Verifying prevents surprise charges from slipping past you unnoticed.

Before you cancel: a checklist

Pause before you hit "cancel" and run through this quick checklist. It ensures you're making an informed decision and won't regret it later.

How to contact qobuz if cancellation fails

If you've cancelled through the website, Apple App Store, or Google Play but still receive a charge, or if you cannot find the cancellation button, contact Qobuz support. Stopee recommends documenting everything: your cancellation attempt, the date, and any error messages.

Qobuz customer support channels

You can reach Qobuz support via their website contact form (qobuz.com/support or similar) or by email. Response times vary, but Qobuz usually replies within 2-5 business days. Include your account email, subscription plan, the date you attempted to cancel, and screenshots of your cancellation request or the error you encountered. The more detail you provide, the faster they can resolve your issue.

Escalation to your bank or payment provider

If Qobuz doesn't respond or refuses to acknowledge your cancellation, contact your bank or payment provider. Report the erroneous charge and provide your cancellation evidence. Most banks will dispute the charge and may refund you within 10-15 days. The bank's chargeback process often motivates companies to resolve disputes quickly.

Filing a complaint with the commerce commission

If Qobuz continues to charge you after a documented cancellation or refuses to refund a faulty service, lodge a complaint with the Commerce Commission (New Zealand's consumer watchdog). They investigate complaints about breaches of consumer law and can take action against businesses that ignore your rights. Visit www.comcom.govt.nz or call 0800 943 600 to file a complaint.

Key takeaways and next steps

Cancelling Qobuz is straightforward if you use the right method: the website is fastest, app stores handle their own subscriptions, and email support is always available. Keep confirmation screenshots, know your renewal date, and verify no charges occur after cancellation. New Zealand consumer law (the Consumer Guarantees Act) protects you if Qobuz fails to deliver-a faulty service or misrepresentation overrides their no-refund policy.

Whether you're switching to another streaming service, cutting back on subscriptions, or taking a break from music streaming, Stopee has equipped you with the knowledge and step-by-step instructions to cancel with confidence. Stopee has helped thousands of consumers cancel subscriptions, resolve billing disputes, and claim refunds they're entitled to under consumer law. If you need guidance through any step of this process, or if you encounter issues after cancelling, return to Stopee for detailed troubleshooting and escalation advice. Your cancellation is your choice, and you deserve a smooth, transparent exit from any subscription.