Manage Yokee

How to cancel yokee and reclaim your karaoke subscription

What is yokee

Yokee is a mobile karaoke application that lets you record and share your singing performances with a large song catalogue across multiple genres. The app operates on a freemium model: you get basic access for free, but a VIP subscription unlocks the full experience without ads and with unlimited recording and sharing features.

Main features of yokee

The core Yokee experience includes background music support, a diverse song library, recording tools to capture your performances, and social sharing options to upload your videos. Free users face limitations: ads appear regularly, and access to premium songs is restricted. VIP subscribers remove all ads, unlock the complete song catalogue, and gain unlimited recording and sharing capability.

Why you might want to cancel

You might find yourself wanting to cancel Yokee for several reasons. Perhaps you are no longer using the app, the subscription cost no longer fits your budget, or you have found a competing karaoke service that better suits your needs. Whatever your reason, cancelling quickly and correctly protects your wallet from unwanted charges. At Stopee, we help thousands of people cancel subscriptions without frustration, so you can feel confident in every step you take.

Yokee pricing in new zealand

Yokee operates a straightforward pricing structure with three VIP subscription tiers, all charged in New Zealand dollars through your app store or directly in-app.

VIP subscription plans and costs

Pro tip: Prices shown are approximate conversions from USD. Your exact NZD charge appears in the App Store listing or within the Yokee app itself before you confirm purchase. Weekly plans renew every seven days, so you may not realise how quickly charges accumulate-another reason to cancel promptly if you are no longer using the service.

How to cancel yokee based on your subscription method

Your cancellation process depends entirely on how you purchased your Yokee subscription. The app handles three different payment routes, and each has its own cancellation steps. Stopee recommends identifying your payment method first to avoid cancelling through the wrong channel.

Cancel yokee if you subscribed through apple app store

If you signed up for Yokee via your iPhone or iPad and paid through Apple, you must cancel through Apple's subscription management system. Yokee cannot cancel App Store subscriptions for you-Apple controls all App Store billing relationships.

1. Open the App Store on your iPhone or iPad.
2. Tap your profile photo or avatar in the top right corner.
3. Select "Subscriptions" or "Manage Subscriptions" (wording varies by iOS version).
4. Find and tap "Yokee" in your active subscriptions list.
5. Tap "Cancel Subscription" or the red "Cancel" button.
6. Confirm the cancellation when prompted.

Important: Cancelling through the App Store stops automatic renewal immediately, but you retain access to VIP features until your current billing period ends. You will not be charged again after that date, provided the cancellation was successful. Keep a screenshot of the cancellation confirmation for your records.

Cancel yokee if you subscribed through google play

Android users who purchased Yokee through Google Play must cancel via Google's subscription portal. Like Apple, Google controls your billing relationship and Yokee cannot process this cancellation on your behalf.

1. Open the Google Play Store app on your Android phone or tablet.
2. Tap your profile icon in the top right corner.
3. Select "Payments and subscriptions" or "Manage subscriptions".
4. Tap "Subscriptions" to view your active subscription list.
5. Locate Yokee and tap on it.
6. Select "Cancel subscription" and confirm your choice.

Warning: Google Play processes cancellations immediately, but you retain access through the end of your current paid period. If you cancel mid-cycle, you are not entitled to a prorated refund unless New Zealand consumer law applies (see section below). Google will not charge you again after your current period expires.

Cancel yokee if you subscribed directly with yokee

Some users may have purchased Yokee subscriptions directly through the app's payment system rather than via Apple or Google. Direct cancellations require you to contact Yokee customer support manually.

1. Locate the contact details in Yokee's terms of service, privacy policy, or website.
2. Send an email or use the in-app support option to request cancellation.
   • Provide your full name, email address associated with the account, and the current subscription plan.
   • Clearly state that you wish to cancel your Yokee subscription effective immediately or at the end of the current billing cycle.
   • Request written confirmation of the cancellation.
3. Keep your original purchase receipt or order ID for reference during this conversation.
4. Wait for Yokee's response confirming cancellation; this may take 3-5 business days.

Pro tip: Stopee recommends sending cancellation requests via email rather than in-app chat so you have a timestamped record. Note the date you send your request and the date Yokee responds. If they do not respond within one week, follow up again and reference your original request.

What happens to your account after you cancel yokee

Cancelling Yokee does not immediately delete your account or recordings. Understanding what changes after cancellation helps you avoid surprises.

Your access during the remainder of your billing period

After you cancel, you keep full VIP access until your current billing period ends. If you cancel on day 1 of a monthly plan, you still enjoy unlimited songs, recording, and ad-free playback for the full 30 days. Only after the period expires does Yokee restrict you to free-tier features.

What happens to your recorded performances

Your existing recordings and saved content typically remain in your Yokee account after cancellation. However, advanced features-such as saving new recordings, sharing to social media, or accessing premium playback options-may be restricted once you drop to the free tier. Stopee advises downloading or exporting any recordings you wish to keep before your access expires, as some apps do not preserve saved data indefinitely after downgrade.

Automatic renewal and future charges

Once you cancel successfully, Yokee will not charge you again. Your subscription ends on the final day of the current billing cycle. No surprise charges occur after that date, assuming your cancellation went through correctly. Check your email for a confirmation message from Apple, Google, or Yokee within 24 hours of cancellation.

Will you receive a refund for yokee

Yokee's terms of service state that subscription fees are non-refundable once processed. However, New Zealand consumer law may offer you remedies in certain situations, and your app platform (Apple or Google) has separate refund policies that sometimes override Yokee's terms.

Yokee's no-refund policy

Yokee's published policy explicitly states that recurring billing charges cannot be refunded or credited, to the extent permitted by law. This applies to all three subscription tiers-weekly, monthly, and annual plans. The company argues that you receive access to the full song catalogue and ad-free experience for the duration of your paid period, so no refund is owed.

Platform-specific refund options

Your app store may honour refund requests independently of Yokee's policy. Apple and Google both offer limited refund windows and specific criteria.

• Apple App Store refunds: Apple allows refund requests up to 14 days after purchase for most subscriptions. Request a refund directly through your App Store account settings under "Purchase History". Apple reviews each request and often grants refunds if you are within the refund window.
• Google Play refunds: Google Play permits refunds within 48 hours of purchase. After 48 hours, refund requests are reviewed on a case-by-case basis. Submit your request through your Google Play account under "Order History".
• Direct Yokee payments: If you paid Yokee directly (not through an app store), contact Yokee support and cite New Zealand's Consumer Guarantees Act if applicable. You may have grounds for a refund if the service does not provide the benefits promised.

Your consumer rights when cancelling yokee in new zealand

New Zealand's Consumer Guarantees Act 1993 and the Fair Trading Act 1986 protect you as a consumer. These laws apply to Yokee, even though it is an overseas company. Stopee always encourages you to understand your rights before accepting a "no refund" policy.

What the consumer guarantees act covers

The Consumer Guarantees Act gives you the right to services that are of acceptable quality, fit for purpose, and delivered within a reasonable time. If Yokee does not deliver these guarantees-for example, the app crashes frequently, the song catalogue is significantly smaller than advertised, or the ad-free promise is not honoured-you may claim a refund or cancellation without penalty.

When you can dispute a yokee charge

You have grounds to dispute a Yokee charge if any of the following apply:

• The app is not of acceptable quality (frequent crashes, broken features, poor performance).
• The service is not fit for purpose (you cannot record or share despite paying for these features).
• Yokee misrepresented the service in its marketing or within the app.
• You were charged without providing informed consent (accidental charges due to unclear language or hidden renewal buttons).
• The company charged you after you successfully cancelled, due to a billing system error.

Important: If Yokee refuses to honour a legitimate refund request, escalate to the Commerce Commission (comcom.govt.nz), New Zealand's consumer protection authority. The Commerce Commission investigates breaches of the Fair Trading Act and can order refunds or penalties against non-compliant companies.

Common mistakes people make when cancelling yokee

Cancelling a subscription should be straightforward, but many users accidentally leave themselves exposed to continued charges. Here are the pitfalls Stopee sees most often.

Deleting the app without cancelling the subscription

Removing Yokee from your phone does not cancel your subscription. Many people assume deleting the app stops all charges, but your subscription continues to renew in the background. Your next billing date arrives, and the charge hits your payment method without warning. Always cancel through your app store or Yokee support before uninstalling.

Cancelling through the wrong platform

If you subscribed via Apple but try to cancel through Google Play (or vice versa), the cancellation will fail silently. You receive no confirmation, and charges continue. Double-check your original purchase email to confirm which payment method you used, then cancel through that exact same platform. Stopee recommends saving your original purchase receipt so you never mix up your payment source.

Assuming immediate access loss means cancellation worked

Some users mistakenly believe that losing VIP access immediately confirms a successful cancellation. In reality, app stores and Yokee allow you to use your subscription through the end of the paid period. If you lose access before your renewal date, something went wrong. Contact support immediately and ask them to confirm whether your cancellation was processed.

Not keeping a cancellation confirmation

Without a confirmation record, you have no proof that you cancelled. Weeks later, an unexpected charge appears and you cannot dispute it because Yokee claims you never cancelled. Always screenshot the final cancellation screen and save any confirmation email. Keep these records for at least three months after your access expires.

After you cancel yokee: your next steps

Cancellation is not the end of the process. Taking a few simple follow-up actions protects you from accidental recharges and confirms your cancellation worked.

Verify the cancellation in your billing records

Within 24 hours of cancelling, check your subscription list in the App Store or Google Play. Yokee should no longer appear in your active subscriptions. If it still shows as active, your cancellation did not go through. Immediately repeat the cancellation steps or contact support.

Monitor your payment method

Watch your credit card or bank statement for the next two billing cycles. No charge from Yokee should appear after your cancellation date. If a charge does appear after you cancelled, contact your bank immediately and dispute the transaction. Provide your cancellation confirmation as evidence. Your bank will typically refund unauthorized charges within 5-10 business days.

Keep your account data safe

Before your free-tier access kicks in, export or download any recordings you want to keep. Yokee may limit storage or permanently delete older files after you downgrade. Take time to save your favourite performances while you still have full VIP access.

Cancellation checklist for yokee

Use this checklist to confirm you have completed every step correctly.

Comparison: keep or cancel yokee

Still deciding whether to cancel? This comparison table helps you weigh the costs and benefits of staying subscribed versus cancelling.

Contact details and cancellation address for yokee

Yokee's physical operations are based overseas, and the company does not maintain a dedicated postal address for New Zealand customer service. Your cancellation requests should be directed to the support contact listed in the Yokee app's settings or terms of service.

How to find yokee's support contact

Open Yokee, navigate to Settings or Help, and look for a "Contact Us" link or email address. The app also displays support contact details in its terms of service (usually accessible from the app's main menu). Stopee recommends sending cancellation requests via email so you retain a timestamped record of your request and Yokee's response.

If Yokee does not respond to your cancellation request within 7 business days, escalate to your app store's dispute process (Apple App Store or Google Play support) or file a complaint with the Commerce Commission at comcom.govt.nz. New Zealand consumer protection authorities take delayed cancellations and hidden charges seriously.

Summary: take control of your yokee subscription today

Cancelling Yokee is straightforward once you know your payment method and follow the correct steps. Whether you subscribed through Apple, Google, or directly with Yokee, you can stop charges within minutes by accessing your subscription settings or contacting support. Remember that cancelling does not delete your account or remove your recordings-you retain access through the end of your current billing period.

Yokee's stated policy is to decline refunds, but New Zealand's Consumer Guarantees Act may entitle you to remedies if the service fails to meet advertised standards. Should Yokee refuse a legitimate refund request, the Commerce Commission is your escalation point.

At Stopee, we have helped thousands of consumers cancel unwanted subscriptions and reclaim control of their finances. Our step-by-step guides, consumer rights advice, and cancellation checklists remove the confusion and frustration from subscription management. Visit Stopee.com today to explore more cancellation guides and subscription management tips. Your wallet will thank you.