Manage Yousician

How to cancel yousician in new zealand and keep your money

What is yousician

Yousician is an interactive music-learning app that teaches you guitar, piano, ukulele, bass and singing through real-time feedback and a library of practice songs.

How the app works

The app listens as you play and gives instant feedback on your technique. You progress through structured lessons, access thousands of songs to practise, and track your improvement over time. Yousician runs on your smartphone, tablet or web browser, so you can learn anywhere.

How yousician charges you

Yousician offers a free tier with limited content and paid subscription plans for full access. You can subscribe directly through Yousician's website or through Apple App Store and Google Play. This matters for cancellation, because where you subscribed determines how you cancel and who refunds you.

Why you might want to cancel yousician

You have valid reasons to step away from Yousician, and Stopee is here to help you understand your options.

Common reasons to cancel

You may have lost motivation to practise, preferred a different learning method, found the lessons didn't suit your skill level, or simply decided the subscription didn't fit your budget. Life changes. A subscription that made sense three months ago might not work for you now, and that is completely normal.

Your consumer rights in new zealand

Under the Consumer Guarantees Act 1993, you have the right to cancel services within 14 days if you are unhappy with them, provided you have not substantially used the service. This cooling-off period applies to digital services purchased online. If Yousician cannot deliver the service as advertised or fails to meet legal standards, you have grounds to claim a refund even after 14 days.

Stopee recommends keeping records of all emails, subscription confirmations and cancellation requests. These documents protect you if a dispute arises with Yousician or your payment provider.

Yousician pricing in new zealand

Understanding what you are paying for helps you make an informed decision about cancellation and refunds.

Current subscription plans

Prices in New Zealand vary and may change. Visit Yousician directly or your billing statement to confirm what you are currently paying.

How to cancel yousician step by step

Your cancellation method depends on where you originally subscribed. Stopee walks you through each scenario so you cancel correctly the first time.

Cancel if you subscribed via yousician's website

This is the most straightforward cancellation route because you manage everything directly with Yousician.

1. Visit yousician.com and log in with your email and password.
   • If you cannot remember your password, select "Forgot password" and reset it via email.
2. Once logged in, navigate to your Account Settings or Account menu (usually found at the top right under your profile icon).
   • On mobile browsers, you may need to tap a menu icon (three horizontal lines) to find Account Settings.
3. Look for Billing, Subscription or Payment Method section.
   • This is where Yousician displays your active subscription and renewal date.
4. Select Cancel subscription or Cancel plan.
   • Yousician may ask why you are leaving. You can skip this or provide feedback; it does not affect your cancellation.
5. Confirm the cancellation by clicking Yes, cancel or tapping the final confirmation button.
   • You should see a confirmation message on screen and receive a confirmation email within minutes.
6. Save or screenshot the confirmation email for your records.
   • Warning: Simply deleting the Yousician app or removing it from your phone does not cancel your subscription. You must complete these steps in your account settings.

Pro tip: Check your email (including spam and promotions folders) for the cancellation confirmation. This email is your proof that you cancelled successfully. Keep it in case you dispute a future charge.

Cancel if you subscribed via apple app store (iPhone or iPad)

When you subscribe through Apple, Apple charges you and handles the cancellation. Yousician cannot cancel these subscriptions for you, even if you ask their support team.

1. On your iPhone or iPad, open the Settings app (grey gear icon).
   • Do not open the Yousician app itself; you must use the Settings app.
2. Tap your name at the top of Settings (your Apple ID).
   • You may be asked to sign in with your Apple ID password.
3. Select Subscriptions.
   • You will see a list of all your active app subscriptions.
4. Find and tap Yousician in the list.
   • If you see multiple entries, look for the one that shows an active renewal date.
5. Tap Cancel subscription or Edit subscription, then choose cancel.
   • Apple may show you a discounted renewal offer. Ignore it if you want to cancel.
6. Confirm the cancellation.
   • You will see "Subscription cancelled" and a final billing date.
7. Take a screenshot as proof of cancellation.
   • Warning: If you cancel through the Yousician app instead of Settings, the app may not process the cancellation. Always use the Settings app.

If you are using a Mac or Windows computer, you can also manage Apple subscriptions through iTunes or the App Store website. The steps are similar: go to Account, Subscriptions, find Yousician and cancel there.

Cancel if you subscribed via google play (Android)

Google Play manages these subscriptions, so you cancel directly with Google, not with Yousician.

1. Open the Google Play Store app on your Android phone or tablet.
   • Look for the coloured triangle icon on your home screen.
2. Tap your profile icon in the top right corner.
   • It usually shows your name or the first letter of your email.
3. Select Payments and subscriptions.
   • You may see a submenu; tap Subscriptions.
4. Find Yousician in your active subscriptions list.
   • If you see no subscriptions, you may already be on the free tier.
5. Tap Yousician and select Cancel subscription.
   • Google may offer a discount to stay subscribed. Decline it if you want to leave.
6. Confirm the cancellation and take a screenshot.
   • You should see "Subscription cancelled" and your final billing date.

Pro tip: If you subscribed via Google Play on the web (play.google.com), you can cancel there too. Log in, go to your account, find Subscriptions, and cancel Yousician from that menu.

What happens after you cancel yousician

Knowing what to expect helps you plan your next move and avoid surprise charges.

Your access after cancellation

You retain full access to your paid subscription until the end of your current billing period. If you pay monthly and cancel mid-month, you keep premium features until the last day of that month. If you pay annually, you keep access until the same date next year. After that date, your account automatically downgrades to the free tier.

On the free tier, you can still use Yousician, but you see only limited daily lessons and a reduced song library. The app does not delete your progress or account data; it simply restricts what you can access.

Auto-renewal stops

Once you cancel, Yousician (or Apple or Google) stops charging you. No renewal happens at the end of your current period. If you worry you might be charged again, check your payment method about two weeks after your billing cycle ends. If no new charge appears, your cancellation worked.

Warning: If you cancelled through the Yousician website, check your bank or credit card statement 1-2 weeks after the cancellation date. If a charge still appears, contact your bank immediately and ask them to dispute it. Keep your cancellation confirmation email as evidence.

Your account data and privacy

Yousician keeps your account data (lesson history, progress, settings) even after you cancel. If you want to delete your account entirely, that is a separate action from cancellation. You can request account deletion through Yousician Support, but deletion is permanent and you lose all saved progress.

Refunds and your right to money back

Your refund options depend on how you paid and how much of the service you have used.

Refunds for website subscriptions (14-day cooling-off period)

If you subscribed directly through Yousician's website, you have 14 days to request a full refund under the Consumer Guarantees Act 1993. This cooling-off period applies only if you have not substantially used the paid service during those 14 days.

"Substantially used" is key. A few logged-in sessions or trial lessons likely do not count as substantial use. However, if you completed dozens of lessons or used premium features extensively, Yousician can refuse a refund even within 14 days.

To request a refund:

1. Contact Yousician Support via their help centre (support.yousician.com).
   • Explain that you are within the 14-day cooling-off period and have not used the service substantially.
2. Provide your account email and subscription start date.
   • Keep a record of the date you subscribed; you will need to prove you are still within 14 days.
3. Yousician will review your account and decide whether to approve the refund.
   • This usually takes 5-10 business days.
4. If approved, Yousician refunds you to your original payment method (credit card, bank account, etc.).
   • The refund may take another 5-10 business days to appear in your bank account.

Pro tip: Email Yousician Support with a clear subject line: "Refund request - cooling-off period (14 days)". State the date you subscribed, your account email and the reason you want a refund. Keep this email as proof you requested a refund within the legal timeframe.

Refunds after 14 days (website subscriptions)

After 14 days, Yousician is not obliged to refund you under the cooling-off rule. However, if the service did not work as advertised or failed to meet the standard of a reasonable consumer, you may claim under consumer law. Examples include:

• Yousician consistently crashes on your device and Yousician fails to fix it.
• The lesson content was described as "advanced" but turned out to be beginner-level.
• The app is unavailable for extended periods.
• Yousician was billed to you after you cancelled.

If any of these apply, contact Yousician Support with evidence (screenshots, dates, descriptions). If they refuse, Stopee advises you to escalate to the Commerce Commission or seek support from a consumer advocate in your region.

Refunds for apple app store purchases

Apple handles refunds for subscriptions purchased through the App Store. You have 48 hours from the date of purchase to request an automatic refund. After 48 hours, you can still request a refund, but Apple reviews it manually and may decline.

To request a refund from Apple:

1. Visit reportaproblem.apple.com and sign in with your Apple ID.
   • You can also request a refund directly in Settings > Subscriptions > Yousician > Report a Problem.
2. Find your Yousician subscription in the purchase history.
   • If you cannot see it, scroll down or search for "Yousician".
3. Select Report a Problem and choose a reason (e.g., "I accidentally purchased this" or "The app did not work as expected").
   • Be honest and specific. Apple reads these descriptions.
4. Submit your request.
   • Apple reviews it within 24-48 hours.

Pro tip: If Apple declines your refund and you believe you have a valid reason, contact Apple Support directly by phone or live chat. Explain your situation clearly. Apple's support team sometimes approves refunds that the automated system denied.

Refunds for google play purchases

Google Play allows refunds within 48 hours of purchase with no questions asked. Between 48 hours and 14 days, you can request a refund, but Google reviews it manually.

1. Open the Google Play Store app or visit play.google.com.
   • Go to your account and find Subscriptions.
2. Select Yousician and tap Request refund or Manage.
   • On the web, you may see Cancel and refund.
3. Choose a reason for your refund request (e.g., "I did not authorize this purchase").
   • Google logs this reason, so be truthful.
4. Submit your request.
   • Google responds within 24-48 hours.

If Google declines within 14 days, you can contact Yousician Support and ask them to help facilitate a refund. Mention that you are within the 14-day consumer cooling-off period and have not used the service substantially. Stopee recommends keeping all documentation (receipts, screenshots, emails) in case you need to escalate further.

Common mistakes to avoid when cancelling

Cancelling a subscription sounds simple, yet many people repeat preventable errors that delay refunds or leave them still being charged.

Deleting the app instead of cancelling the subscription

This is the most common trap. Removing Yousician from your phone does not cancel your subscription. Your payment method is still on file and charges continue every month or year. You must actively cancel in your account settings or through your app store's subscription menu.

Cancelling through the wrong channel

If you subscribed via Apple App Store, cancelling through the Yousician website will not work. Yousician cannot cancel Apple subscriptions; only Apple can. Similarly, Google Play subscriptions must be cancelled through Google Play, not through Yousician. Cancelling through the wrong channel wastes time and leaves you still being charged.

Not saving cancellation confirmation

Your cancellation confirmation email or screenshot is your proof. Without it, if you dispute a charge later, Yousician or your bank may ask for evidence that you cancelled. Take a screenshot of the cancellation screen or save the confirmation email in a dedicated folder.

Confusing cancellation with account deletion

Cancelling your subscription and deleting your account are different. You can cancel but keep your account (and access to the free tier). You can also delete your account, but this does not automatically cancel a paid subscription if you have one. Make sure you are doing what you intend.

Waiting too long to cancel if pursuing a refund

The 14-day cooling-off period starts on your purchase date, not when you first use the app. If you want a refund, do not wait. Submit your cancellation and refund request as soon as you decide to leave. Even one day late and you may lose the right to a refund without a valid dispute reason.

Checklist before you cancel yousician

Use this checklist to ensure you cancel cleanly and protect yourself.

• Write down your subscription start date and current plan name.
• Check where you subscribed: Yousician website, Apple App Store or Google Play.
• Log in to your account and confirm your payment method and next billing date.
• Decide: do you want to cancel only, or request a refund within 14 days?
• If requesting a refund, check that you have not used the service substantially (fewer than a handful of sessions).
• Follow the cancellation steps for your payment channel (website, Apple, or Google Play).
• Save or screenshot the cancellation confirmation message.
• Check your email (including spam) for a confirmation email within 24 hours.
• If requesting a refund, contact support with your account email and subscription date within 14 days.
• Check your bank or credit card statement 1-2 weeks after the cancellation date to confirm no new charge appears.
• Keep all emails, screenshots and receipts for 30 days in case you need to dispute a charge.

Cancellation comparison: all methods at a glance

This table summarises the fastest and safest way to cancel based on how you pay.

How stopee can help you cancel

Cancelling a subscription online should be simple, yet companies often hide the cancel button or make the process frustratingly unclear. Stopee has helped thousands of consumers cancel Yousician and other subscriptions with confidence, ensuring they understand their rights and keep proof of cancellation.

If you run into trouble cancelling Yousician, our team can guide you through the next steps, help you draft a refund request email and advise you on escalating to your payment provider or the Commerce Commission if needed.

Visit stopee.com for more cancellation guides, templates and consumer rights information. We empower you to take control of your subscriptions and your wallet.

Contact details for yousician support

Yousician's cancellation and support address

Yousician does not publish a dedicated New Zealand postal address for cancellations. The company's registered address is in Finland:

Yousician Ltd
Kaisaniemenkatu 4
00100 Helsinki
Finland

For cancellations and refund requests, use Yousician's online support portal at support.yousician.com. You can also log in to your account on yousician.com and submit a support ticket from there. Email responses typically arrive within 2-5 business days.

Warning: Yousician's physical address is in a different country, so postal requests may take longer to process. Always use the online support portal for faster resolution.

When to contact the commerce commission

If Yousician refuses to cancel your subscription, denies a valid refund request or continues to charge you after you cancelled, contact the Commerce Commission New Zealand:

Commerce Commission
Phone: 0800 943 600
Website: www.comcom.govt.nz
Email: info@comcom.govt.nz

The Commerce Commission investigates consumer complaints and can force companies to refund you if they have broken consumer law. Stopee recommends keeping all evidence (emails, screenshots, cancellation confirmations, bank statements) before you lodge a complaint.

Stopee stands with you throughout this process, offering clear guidance and empowering you to assert your consumer rights. Cancel with confidence.