Manage Midjourney

How to cancel midjourney: your step-by-step guide for new zealand users

What is midjourney and why you might want to cancel

Midjourney is an artificial intelligence image-generation service that transforms your text prompts into visual artwork. You access it primarily through Discord and a web-based account, making it a flexible tool for designers, artists, and creative professionals who need rapid concept iteration.

The service operates on tiered subscription plans, each offering different amounts of GPU processing time, Relax mode access, and privacy features like Stealth Mode. Some users subscribe for a few months to experiment, while others maintain annual plans for ongoing creative work. If you've decided Midjourney no longer fits your workflow or budget, Stopee is here to help you navigate the cancellation process smoothly.

Who typically cancels and when

You might cancel because your project is complete, you've found an alternative tool, or the subscription cost no longer justifies the value you're getting. Some users pause their subscription seasonally, while others discover they don't generate enough images to justify the monthly spend. Regardless of your reason, understanding your cancellation options ensures you don't overpay or lose access unexpectedly.

The importance of timing your cancellation

Cancellation doesn't take effect immediately when you click the button. Instead, your access continues until the end of your current billing cycle, meaning you'll pay for the full month even if you cancel on day one. This is why timing matters and why Stopee recommends cancelling early in your cycle if you've already decided to leave.

Your consumer rights in new zealand for digital services

New Zealand's Consumer Guarantees Act protects you when you purchase digital services, including AI subscriptions like Midjourney. Understanding these rights puts you in a stronger position if the service fails to deliver what you paid for.

What the consumer guarantees act covers

Under the Consumer Guarantees Act, you have the right to expect that any service you purchase meets acceptable quality standards and is fit for the purpose you're using it for. If Midjourney fails to generate images, crashes consistently, or doesn't deliver the promised features in your plan, you have grounds to request a refund or compensation. This applies regardless of Midjourney's standard terms of service.

Importantly, New Zealand does not offer a blanket 14-day cooling-off period for digital subscriptions purchased online. However, you can still cancel at any time, and if the service doesn't meet the Consumer Guarantees Act standards, you have consumer protection leverage.

When to escalate with the commerce commission

If Midjourney refuses to honour your cancellation request or denies a valid refund claim, you can lodge a complaint with the Commerce Commission, New Zealand's consumer protection authority. Stopee recommends keeping records of all communications, cancellation requests, and any service failures before escalating.

Midjourney subscription plans and pricing

Your plan choice directly affects how long you'll pay after cancellation, so understanding what you're currently subscribed to is your first step toward cancelling efficiently.

Current plans and monthly costs

Midjourney prices are displayed in USD on their website, but we've converted them to approximate New Zealand dollars below. Exchange rates fluctuate, so your actual NZD charge may differ slightly from month to month.

If you're on an annual plan, cancelling partway through means you'll lose access at the end of that year unless you request a refund. This is critical: Stopee advises checking your billing cycle carefully before cancelling, as it affects your refund eligibility and final payment date.

How to cancel midjourney on the web

Cancelling through Midjourney's official website is the most straightforward path and gives you access to their refund system if you qualify.

Step-by-step cancellation via midjourney.com

1. Open a web browser and visit midjourney.com in a new tab.
   • Make sure you're logged into the account you want to cancel.
   • If you're already logged in, you'll land on your dashboard.
2. Look for your account menu, usually located in the top right corner of the page.
   • Click on your profile icon or username.
   • Select "Manage Subscription" or "Account Settings" from the dropdown menu.
3. On the Manage Subscription page, scroll to find the "Cancel Plan" button.
   • This button is usually displayed prominently near your current plan details.
   • If you don't see it immediately, check under a "Plan & Billing" or "Subscription" tab.
4. Click the "Cancel Plan" button to initiate cancellation.
   • Midjourney will ask you to confirm your cancellation and may offer you a discount to stay.
   • Read any on-screen warnings carefully, especially regarding when access ends.
5. Follow the on-screen prompts to complete the cancellation.
   • You may be asked to provide feedback on why you're leaving.
   • This step is optional, but your feedback helps Midjourney improve.
6. Confirm the cancellation in any final popup or dialog box.
   • You should receive a cancellation confirmation email within minutes.
   • Keep this email for your records.

Pro tip: Cancellation takes effect at the end of your current billing cycle, not immediately. If your billing date is the 15th of each month and you cancel on the 1st, you'll keep access until the 15th and won't be charged again. Stopee recommends cancelling as early in your cycle as possible to minimize unnecessary charges.

Cancelling through apple app store or google play

If you subscribed to Midjourney through your phone's app store rather than the website, you must cancel through that store's subscription management system. Attempting to cancel through the Midjourney website won't work if your payment method is linked to Apple or Google.

1. Open the App Store (Apple) or Google Play (Android) app on your device.
   • You don't cancel the app itself, but rather the subscription attached to it.
   • Look for a "Subscriptions," "Account," or "Profile" tab, usually at the bottom of the screen.
2. Navigate to your active subscriptions.
   • On Apple: Settings > [Your Name] > Subscriptions > find Midjourney.
   • On Google Play: Manage Your Google Play > Subscriptions > find Midjourney.
3. Select Midjourney from the list of active subscriptions.
   • Tap or click on it to view your subscription details.
   • You'll see your next billing date and plan information.
4. Tap or click "Cancel Subscription" or "Unsubscribe."
   • The app store will confirm your cancellation and explain when access ends.
   • You'll receive a confirmation from Apple or Google via email.
5. Request a refund directly from the app store if eligible.
   • Apple and Google have their own refund policies, separate from Midjourney's.
   • Refund requests must be made through the app store, not through Midjourney.

Warning: If you subscribed through an app store, Midjourney cannot process refunds for you. You must contact Apple or Google directly. Response times can vary from 24 hours to several business days, so Stopee advises being patient and checking your email for updates.

What happens to your account after cancellation

Cancelling Midjourney doesn't immediately erase your account or your creative work. Understanding what persists after you cancel helps you decide whether to keep your login details or delete your account entirely.

Access and remaining GPU time

Your access to Midjourney continues until the end of your current billing cycle. If you paid for the month and cancel mid-cycle, you still have access to any remaining fast GPU minutes or unlimited Relax mode until that cycle ends. This is a benefit: you're not locked out immediately, so you can finish any urgent projects.

Once the billing cycle ends, your account reverts to a free tier with no GPU access. You can still log in and view your past work, but you cannot generate new images unless you resubscribe.

Your images and account history

All images you've generated remain intact and viewable in your account after cancellation. Midjourney does not delete your creative output when you cancel, so you can log back in months or years later and download your images. Your prompt history, collections, and any personal notes are also preserved.

If you want to delete your account entirely (not just cancel the subscription), you'll need to contact Midjourney support separately. Stopee recommends downloading or archiving any images you want to keep before requesting full account deletion, as this step may be irreversible.

Refunds: what you're eligible for and how to claim them

Midjourney's refund policy is restrictive, but you may still qualify depending on how much you've used the service.

Refunds for web subscriptions

Midjourney offers refunds only if your account has used fewer than 20 GPU minutes in total across all time on the service. This includes fast GPU time, Turbo mode, and Relax mode generation. If you've been generating images regularly, you'll likely fall outside this window and won't qualify for a refund.

If you do qualify, a refund option will appear during the cancellation process. The refund covers your most recent subscription payment and typically takes up to 10 business days to process. Once initiated, you cannot cancel the refund request, so ensure you've understood the policy before proceeding.

Pro tip: Check your account usage before cancelling. Log into Midjourney, visit your account page, and look for total GPU minutes consumed. If you're close to 20 minutes, you're ineligible. Stopee recommends this step to avoid disappointment at the refund stage.

App store and google play refunds

If you subscribed through Apple App Store or Google Play, you cannot request a refund through Midjourney. Instead, you must contact the respective app store directly.

Apple typically allows refund requests within 45 days of purchase if you explain that the app or subscription didn't meet your expectations. Google Play offers a 48-hour window for most refunds. Both stores may ask you to provide a reason (e.g., "App doesn't work as advertised" or "Didn't intend to purchase"). Submit your request honestly and be prepared to wait several business days for a response.

New zealand consumer protections and refund rights

While Midjourney's standard policy limits refunds to accounts with under 20 GPU minutes used, the Consumer Guarantees Act may give you additional leverage. If Midjourney fails to deliver the service as described (for example, if the AI stops working, the service is unavailable, or features promised in your plan don't function), you can request a full refund or compensation.

In such cases, gather evidence: screenshots of errors, dates of service outages, and copies of all support correspondence. If Midjourney refuses, escalate to the Commerce Commission with this documentation. Stopee has seen consumers successfully recover funds through this path when service quality issues exist.

Common cancellation mistakes and how to avoid them

Cancelling a subscription sounds simple, but small oversights can cost you money or leave you stranded without refund options. We understand the frustration this causes, so let's walk through the pitfalls Stopee sees users hit most often.

Mistake 1: forgetting about annual subscriptions

If you're on an annual plan, cancelling doesn't trigger an immediate refund. You'll lose access at the end of that year, and you won't recover the full year's payment. Always check your billing cycle when you sign up and before you cancel. If you're unhappy partway through an annual subscription, contact Midjourney support directly to discuss options; they may grant a partial refund as a one-time courtesy, especially if you cite a service quality issue.

Mistake 2: cancelling through the wrong platform

If you subscribed via Apple App Store but try to cancel on midjourney.com, nothing will happen to your subscription. Your Apple subscription will continue charging you monthly until you cancel it through the App Store settings. Similarly, Google Play subscriptions must be cancelled through Google Play. Stopee recommends checking your credit card or bank statement to see which platform you're being charged through, then cancelling there.

Mistake 3: not saving your images before account deletion

While cancelled accounts preserve images, fully deleted accounts do not. If you request complete account deletion (not just subscription cancellation), all your generated images may be permanently lost. Download or export any images you want to keep before submitting an account deletion request to Midjourney support.

Mistake 4: cancelling without checking refund eligibility first

Midjourney shows refund availability only after you click "Cancel Plan." By this point, if you don't qualify, you can't undo the cancellation to preserve a refund window. Check your GPU usage in your account settings before starting the cancellation process. If you're over 20 minutes used and still within a reasonable refund window, contact Midjourney support to ask about exceptions before cancelling.

Mistake 5: ignoring the confirmation email

After cancelling, Midjourney sends a confirmation email. Some users delete this without reading it, missing crucial details about their final billing date or refund status. Stopee recommends reading this email carefully and saving it. If Midjourney charges you again unexpectedly, this email is your proof that you cancelled on a specific date.

Your cancellation checklist

Use this checklist before and after you cancel to ensure nothing falls through the cracks.

When to cancel versus when to pause or switch plans

Full cancellation isn't always the answer. If you're temporarily not using Midjourney but think you might return, alternatives exist that can save you money.

Downgrading your plan instead of cancelling

If you're generating fewer images than your current plan supports, downgrade to a lower tier rather than cancel entirely. Moving from Standard to Basic, for example, reduces your monthly cost from approx. NZ$51.60 to approx. NZ$17.20. This keeps your account active, preserves your image history, and avoids the friction of resubscribing later. You can downgrade on your Manage Subscription page without losing access.

Pausing versus permanent cancellation

Midjourney doesn't officially offer a pause feature, but cancellation with intent to return is reversible. Once you cancel, resubscribing is straightforward: log back in and select a plan. If you know you'll use Midjourney again within a few months, cancelling now and resubscribing later costs less than maintaining a subscription you won't use.

Exploring competitors

If you're cancelling because Midjourney doesn't meet your needs, test alternatives like DALL-E, Stable Diffusion, or Adobe Firefly before deciding. Some offer free tiers or lower monthly costs. Stopee recommends sampling alternatives while keeping your Midjourney account active (but downgraded) so you don't lose access to your image library if the new tool doesn't work out.

Customer reviews and real cancellation experiences

Reading other users' cancellation experiences helps you anticipate challenges and feel confident in your decision.

What users say about the cancellation process

Overall, users report that Midjourney's web-based cancellation process is straightforward and takes fewer than five minutes. The main frustration centers on the refund policy: many users feel the 20-minute GPU cap is too restrictive and doesn't reflect fair trial windows. Some users also mention surprise charges after they thought they'd cancelled, usually because they cancelled through the wrong platform (web instead of app store).

Positive feedback focuses on how Midjourney honors access until the end of the billing cycle and preserves all images after cancellation. Users appreciate not being locked out immediately, which allows them to finish work before losing access.

Refund success stories

A minority of users report contacting Midjourney support to explain service issues or dissatisfaction, resulting in one-time refunds beyond the standard 20-minute policy. These exceptions aren't guaranteed, but advocating for yourself through polite, detailed communication sometimes works. Stopee has documented cases where users provided screenshots of bugs or poor output quality and received partial refunds.

Contacting midjourney for support and escalation

If you encounter problems cancelling or believe you deserve a refund outside the standard policy, Stopee recommends reaching out to Midjourney directly before escalating further.

Support channels and response times

Midjourney offers support through their website (midjourney.com/support) and via the Discord community server. Email support is available for account and billing issues, though response times can range from 24 hours to several days depending on volume. The Discord server offers community help but not official account recovery.

For cancellation disputes or refund appeals, email support is your best option. Outline your situation clearly: your plan, when you subscribed, when you cancelled, and why you believe you deserve an exception to the 20-minute refund policy. Include any evidence of service failures or platform errors.

Escalating to the commerce commission

If Midjourney refuses your cancellation or refund request and you believe the Consumer Guarantees Act applies, file a complaint with the Commerce Commission. You can lodge a formal complaint at comcom.govt.nz or by phone. Include all correspondence with Midjourney, proof of payment, and documentation of the service failures or unmet expectations. The Commission can mediate disputes and, in some cases, order refunds or remedies.

Credit card chargebacks as a last resort

If Midjourney continues charging you after cancellation and refuses to refund, you can dispute the charge with your credit card issuer. Contact your bank or card provider and explain that you cancelled the subscription but were charged anyway. Your card issuer can reverse the charge and open an investigation. Note: this should be your final step after all other avenues fail, as it may result in your account being permanently suspended.

Midjourney's cancellation address and business details

Midjourney is a United States-based company with no official New Zealand office or postal address listed publicly. For mailing correspondence, the registered address is: Midjourney, Inc., San Francisco, California, USA. However, Stopee strongly recommends using the online support form on midjourney.com/support rather than postal mail, as responses are faster and electronically documented.

For regulatory complaints in New Zealand, address correspondence to the Commerce Commission, Level 15, 15 Customhouse Quay, Wellington 6011, New Zealand, or file online at comcom.govt.nz.

Final thoughts: cancel with confidence

Cancelling Midjourney is a reversible decision. Unlike some services that lock you out forever, you can always resubscribe and recover your images and account history. Use this guide to navigate the process smoothly, avoid costly mistakes, and claim any refunds you're legitimately owed.

Remember to check your billing platform, confirm your refund eligibility, download your images if needed, and save your cancellation confirmation email. If Midjourney refuses to honour your request or denies a justified refund, don't hesitate to escalate to the Commerce Commission. Your consumer rights under the Consumer Guarantees Act protect you in New Zealand, and Stopee stands with you in holding companies accountable.

Stopee has helped thousands of consumers cancel unwanted subscriptions, recover unfair charges, and understand their rights. Whether you're leaving Midjourney temporarily or for good, our guides and support ensure you're never trapped by dark patterns or confusing terms. Visit Stopee today to explore resources for other services you may want to cancel, and take control of your digital spending.