Manage Rsl Art Union

How to cancel RSL art union membership and stop recurring charges

What RSL art union is and why you might want to cancel

RSL Art Union is a fundraising art union operated by RSL organisations that sells tickets for prize draws and VIP subscriptions. You purchase tickets or subscribe for recurring entries into scheduled draws, with the chance to win cash and art prizes. The service operates across New Zealand and Australia, with subscriptions managed either directly through their website, or via your Apple or Google Play account if you downloaded their app.

You might want to cancel if you're no longer interested in playing, prefer to make one-off purchases instead of recurring charges, or simply want to stop the automatic payments. Whatever your reason, Stopee is here to guide you through the process clearly and help you avoid costly mistakes.

How RSL art union operates

RSL Art Union generates revenue through ticket sales and VIP subscriptions, which are charged automatically each period. Draws are held according to published terms and conditions, with winners announced publicly. Your participation depends on active payment status, so if you cancel your subscription, you'll stop being entered into future draws after the cancellation takes effect.

Why cancellation matters

If you don't cancel properly, recurring charges will continue hitting your bank account. Many people accidentally leave subscriptions active without realising monthly or periodic payments are still being taken. Stopee has helped thousands of consumers recover money by cancelling dormant subscriptions they'd forgotten about, so taking action today could put money back in your pocket.

Your consumer rights when cancelling in new zealand

New Zealand consumer law protects you when buying services, and understanding your rights is the first step to cancelling with confidence.

Consumer guarantees act protections

The Consumer Guarantees Act 1993 requires that services be provided with reasonable care and skill, and that they be fit for their intended purpose. However, lottery-style draws and ticket sales operate under specific regulatory frameworks, and standard consumer guarantees may not apply in the same way as they would for everyday goods and services.

This means your primary leverage is the terms and conditions you agreed to when you signed up, plus your bank's dispute resolution process if charges are unauthorised or incorrect.

What to do if RSL art union refuses to cancel

If RSL Art Union's customer service refuses to process your cancellation, you have two escalation paths. First, contact your bank or credit card issuer to dispute the charge if you believe it's unauthorised or the company is breaching agreed cancellation terms. Second, lodge a complaint with the Disputes Resolution Scheme (DRS) if RSL Art Union is registered with one. Stopee recommends gathering all communication evidence (emails, reference numbers, call dates) before escalating, so you have a clear timeline of what happened.

Cancellation methods: which one applies to you

The way you cancel depends on how you subscribed.

Cancel a VIP subscription via phone or website

If you signed up directly with RSL Art Union through their website or purchased a VIP subscription, you must contact their customer service team to cancel. This is the primary method and gives you the best documentation trail.

Cancel a subscription through apple app store

If you subscribed via your Apple device, your subscription is managed by Apple, not RSL Art Union directly. You must cancel through your Apple ID account settings, as RSL Art Union cannot process this cancellation for you.

Cancel a subscription through google play

Similarly, if you subscribed via Google Play on an Android device, Google manages your subscription. You cancel directly through your Google Play account, and Google processes the cancellation-RSL Art Union's terms do not provide a separate cancellation pathway for these subscriptions.

How to cancel RSL art union step by step

Follow the exact cancellation path that matches your subscription method to avoid confusion and ensure the cancellation actually goes through.

Method 1: cancel via phone with customer service

Calling customer service is the fastest and most transparent way to cancel. You get instant confirmation and can ask clarifying questions about your remaining entries and any charges.

1. Call RSL Art Union customer service on 0800 450 970 (New Zealand line).
   • Have your account number or the email address linked to your subscription ready.
   • Call during business hours to avoid extended wait times.
2. Tell the agent you want to cancel your VIP subscription entirely.
   • Be clear and specific: say "I want to cancel my subscription completely" rather than "I want to pause it" or "skip a game"-these are different actions.
   • If you only want to pause or skip one draw, the agent can offer that option, but for full cancellation, be direct.
3. Ask the agent to confirm cancellation in writing.
   • Request an email confirmation or write down the reference number provided.
   • Ask: "When does the cancellation take effect?" to confirm the exact date.
   • Ask: "Will I be entered in any draws after [date]?" to clarify your remaining entries.
4. Keep your confirmation details in a safe place.
   • Screenshot or print the email confirmation, or write down the reference number, agent name, and call date.
   • This protects you if a charge appears after cancellation-you have proof you cancelled.
5. Monitor your bank account for the next 30 days.
   • Confirm that no further charges appear after the confirmed cancellation date.
   • If a charge does appear, you have proof of cancellation to show your bank.

Method 2: cancel via apple app store

If you subscribed through an Apple device, use Apple's subscription management system-RSL Art Union cannot cancel it for you.

1. Open the Apple App Store on your iPhone, iPad, or Mac.
   • On iPhone or iPad: tap your profile icon in the top-right corner.
   • On Mac: click your profile icon in the top-right corner of the App Store window.
2. Select Account or Account Settings.
   • You will be taken to your Apple ID settings.
3. Tap or click Subscriptions.
   • You will see a list of all active subscriptions on your Apple ID.
4. Find RSL Art Union in the list and tap or click it.
   • If you see it, you are definitely subscribed through Apple.
   • If you don't see it, your subscription may be through the website or Google Play instead.
5. Tap or click Cancel Subscription (or Edit, then Cancel).
   • Apple will ask you to confirm and may offer a discount to stay-decline unless you want to keep it.
   • You will receive an on-screen confirmation that the subscription has been cancelled.
6. Take a screenshot of the cancellation confirmation.
   • This proves you cancelled through Apple if any future charges appear.

Method 3: cancel via google play

Google Play subscriptions are managed through your Google account, not by RSL Art Union directly.

1. Open the Google Play Store app on your Android device.
   • Or go to play.google.com on a computer.
2. Tap your profile icon (top-right corner) and select Payments and subscriptions.
   • On a computer, click your profile icon and select Payments and subscriptions.
3. Tap or click Subscriptions.
   • You will see all subscriptions linked to your Google account.
4. Find RSL Art Union and tap or click it.
   • Select Cancel subscription.
   • Google will ask for a reason-you can skip this or provide one if you wish.
5. Confirm the cancellation.
   • You will see a message confirming the cancellation is complete.
   • Google will stop charging you immediately, though you may have access until the end of your billing cycle.
6. Screenshot the confirmation page.
   • Keep this proof in case you need to dispute any charges with your bank.

What happens after you cancel RSL art union

Cancellation doesn't happen instantly everywhere, and understanding what to expect helps you spot problems early.

Your access and draw entries

When you cancel a VIP subscription, recurring payments stop and you won't be entered into any draws after your cancellation takes effect. However, if you cancel before a draw closes, you may retain entries already confirmed for that current draw-ask the agent on your cancellation call for exact timing, as this varies by draw cycle.

One-off ticket purchases are separate and are not cancelled; you remain entered into those specific draws you've already paid for.

Your account and personal data

Cancelling your subscription does not automatically delete your RSL Art Union account or personal data. Your account remains on file, and RSL Art Union keeps records for accounting and draw verification purposes. If you want your personal data deleted entirely, request account deletion when you call customer service, or follow the privacy process outlined in their terms and conditions. Stopee advises doing this at the same time as your cancellation to keep everything in one record.

Check your next bank statement

After cancellation takes effect, monitor your next bank statement to confirm no further charges appear. If a charge does appear, contact your bank immediately and provide your cancellation confirmation details. Most banks will reverse unauthorised charges if you can show you cancelled on time.

Refunds: what you can recover and what you cannot

Refund policy is one of the most misunderstood parts of lottery ticket and subscription services, and knowing exactly what you're entitled to prevents disappointment.

Refunds before a draw closes

RSL Art Union allows refunds in specific circumstances listed in their terms. You may be eligible for a refund if you cancel your subscription before a scheduled draw closes, if a payment failed, or if you did not accept the terms and conditions. Refunds are issued by the original payment method when applicable, which usually means back to your credit card or bank account within 3 to 5 business days.

Warning: Once a draw has closed, refunds are not available. You are entered and the draw proceeds, so timing your cancellation matters. If you want to avoid being entered in the next draw, cancel before the draw closes.

What is not covered by refunds

RSL Art Union does not advertise a general 14-day automatic cooling-off period or statutory refund right for NZ and AU sales, unlike some other consumer purchases. This means once a draw closes and you are entered, that money is considered spent. If you subscribed by mistake or changed your mind, you must cancel immediately-the sooner, the better your chances of a refund.

Pro tip: If you believe a charge was unauthorised (for example, someone else used your card, or you did not actually give consent), raise a dispute with your bank immediately. Your bank can file a chargeback while you pursue a resolution with RSL Art Union in parallel. This gives you leverage and protects your money while the issue is investigated.

Pricing and plan options

Understanding what you're paying for helps you make an informed decision about whether to cancel or change your plan.

Available plans

RSL Art Union offers two main purchase options: VIP subscriptions (recurring entries into each draw) and one-off tickets (single-draw entries). Exact New Zealand pricing is not consistently published online in 2024, and pricing may vary by draw and promotional period. When you call customer service, they can provide current NZ pricing for your region.

Pricing summary

Watch out for accidental rollovers

Some users report that one-off ticket purchases accidentally roll over into subscriptions. If you only intended to buy a single ticket, monitor your account carefully after the draw closes. Stopee recommends asking the agent during your cancellation call whether any rollovers are pending, so you catch them before the next charge.

Common mistakes to avoid when cancelling

It's easy to make cancellation errors that leave you paying for months longer than you intended-but these mistakes are entirely avoidable with the right approach.

Thinking pausing or skipping is the same as cancelling

RSL Art Union allows you to pause your subscription, skip a single draw, or change your ticket value. None of these actions cancel your subscription. If you pause for one month, your subscription reactivates automatically the next month. If you skip a draw, you're still subscribed and will be charged the following month. Always use the word "cancel" explicitly to avoid this trap.

Cancelling only through the app

If you subscribed directly through RSL Art Union's website but only cancel through the app, the cancellation may not process properly. Similarly, if you subscribed through Apple but try to call customer service to cancel, they may tell you Apple must handle it. Match your cancellation method to your subscription method, and when in doubt, use the phone line to confirm.

Not getting written confirmation

Verbal cancellation confirmations disappear from memory. If you call and cancel but don't write down the reference number and agent name, you have no proof when a charge appears next month. Always ask for email confirmation or at minimum a reference number and date. Stopee advises keeping every confirmation in one folder on your phone or computer for easy retrieval.

Assuming a refund is automatic

Refunds are not automatic and are only issued in specific circumstances listed in RSL Art Union's terms. If you cancel mid-cycle, you won't receive a pro-rata refund unless a draw has not yet closed. Always ask the cancellation agent: "Am I entitled to a refund?" and get the answer in writing if possible.

Cancelling on the wrong date

If you cancel during or just after a draw closes, you may have already been entered into the next draw and charged for it. The best time to cancel is as early as possible in your billing cycle, ideally immediately after you decide to stop. This maximises your chances of avoiding unwanted charges.

Checklist: confirm your cancellation is complete

Use this checklist after you've taken action to ensure your cancellation has actually gone through.

• You have a confirmation number, reference code, or email receipt with a date.
• You know the exact date your cancellation takes effect.
• You have clarified whether you'll be entered in any remaining draws.
• You have checked your subscription status in the App Store, Google Play, or RSL Art Union account (if you have access).
• Your next bank statement shows no charge from RSL Art Union after the cancellation date.
• If you requested account deletion, you have confirmation of that request as well.

What stopee users say about cancelling RSL art union

Real experiences from consumers who've cancelled help you understand what to expect and what to watch for.

Common user feedback

Stopee members consistently report that calling customer service is the fastest method and that getting written confirmation makes a huge difference if problems arise later. Several users mentioned they accidentally left subscriptions active for months because they thought they'd cancelled, only to discover charges when reviewing statements. The consensus: don't assume cancellation is complete-verify it actively.

Users also note that RSL Art Union customer service is generally responsive, but you must be very clear about your intent. Saying "I don't want to play anymore" sometimes results in them offering a pause instead of full cancellation. Being explicit ("I want to cancel my subscription completely, not pause or skip") prevents miscommunication.

Cancellation address and customer service contact

If you need to send correspondence by mail or require postal contact details, use the address below. However, Stopee recommends calling first, as phone cancellation is faster and gives you immediate confirmation.

Contact details

For cancellation inquiries, call 0800 450 970 (New Zealand). Customer service hours vary, so confirm current hours before calling to avoid wait times. If you need to send a cancellation letter by post, contact customer service by phone to request the correct postal address for your region, as RSL Art Union may use different addresses for different types of mail.

For email inquiries or account deletion requests, ask the customer service agent for the appropriate email address, as RSL Art Union does not publicly list a single email address for cancellations.

Your next step: cancel with confidence

Cancelling RSL Art Union is straightforward once you know which method applies to you and what to expect. Whether you call customer service, cancel through the Apple App Store, or use Google Play, the key is getting confirmation and monitoring your account for the next 30 days.

Don't delay if you've decided to cancel. Every day you wait is another day a charge could be pending. Take action today, secure your confirmation, and reclaim control of your subscriptions. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover money they didn't realise they were spending-and you can be next. Use the steps above, stay organised, and reach out to your bank immediately if any problems occur.