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Cancel Tru Earth: Step-by-Step Instructions
How to cancel tru earth laundry strips and get your money back
What is tru earth
Tru Earth sells concentrated laundry detergent strips and eco-friendly household cleaning products designed to cut plastic waste. Their strips are ultra-compact, pre-measured, and marketed as zero-waste alternatives to traditional liquid detergent.
Product overview
Tru Earth's core product is their laundry detergent strips, which dissolve completely in cold or hot water. Each strip is formulated to clean a full load of washing without the bulky packaging of conventional detergents. The company also offers other cleaning products, all packaged minimally to reduce environmental impact. You'll find their products stocked at NZ retailers and online marketplaces, though direct subscription options through Tru Earth's website are not clearly advertised for New Zealand customers.
Where to buy in new zealand
Tru Earth products reach you through third-party retailers and online listings rather than a dedicated NZ subscription service. This means you might be buying one-off packs from retailers, or you could be subscribed through a reseller platform. If you're unsure whether you have a recurring order, check your email for order confirmations or your bank statements for repeat charges.
Why you might want to cancel
Cancelling Tru Earth makes sense for several reasons, and Stopee understands that your reasons are valid.
Common reasons to stop ordering
- Unexpected recurring charges appearing on your card
- The product doesn't suit your washing machine or clothes
- You've found a cheaper or more convenient alternative
- Delivery delays or damaged shipments
- You want to switch to a different brand
Recognising unwanted subscriptions
Check your bank or credit card statements for charges labelled "Tru Earth" or the retailer's name. If you see recurring charges every 3 to 4 weeks and you don't remember signing up for a subscription, you've likely got an active order that needs stopping. Don't ignore these charges-act now to prevent further deductions.
How to cancel tru earth
Cancelling depends on where and how you purchased your Tru Earth products, but Stopee has broken down each route into clear, actionable steps.
Cancellation methods by platform
- Direct Tru Earth account: Log in and manage your subscription settings if you ordered directly from their website.
- Third-party NZ retailer: Cancel through the retailer's platform where you made the purchase.
- Written cancellation by post: Send a formal letter to Tru Earth's address in the USA if online options fail or aren't available.
- Card issuer chargeback: Contact your bank as a last resort if cancellation requests are ignored.
Step-by-step cancellation guide
Follow these steps in order. Start with the easiest option and move to the next if it doesn't work.
- Check your bank or email for the seller's name. Look at your transaction history to identify whether you ordered from Tru Earth directly, or from a third-party retailer like Amazon, Mighty Ape, or another NZ marketplace.
- Screenshot the transaction and make a note of the date and amount.
- Log into your account on the platform where you bought the product.
- For Tru Earth direct: visit their website, click your account profile, and look for "Subscriptions," "Active Orders," or "Manage Billing."
- For a retailer: navigate to "Your Orders," "Subscriptions," or "Account Settings."
- Find the active subscription or recurring order and select "Cancel," "Stop," or "Pause Subscription."
- Read any messages carefully. Some platforms require you to confirm you understand cancellation terms.
- Take a screenshot of the cancellation confirmation page.
- If you cannot find an online cancellation option, prepare a written cancellation notice.
- Include your full name, email address, phone number, order number (if you have it), and billing address.
- Write a clear statement: "I request immediate cancellation of all future shipments and recurring charges associated with my account."
- Include the date.
- Sign the letter.
- Send your written notice by registered post to Tru Earth's address (see Contact and mailing address section below).
- Use NZ Post's Registered Mail service so you receive a tracking number and proof of delivery.
- Keep the receipt and tracking number.
- Monitor your bank account for 7 to 10 days. If charges continue after your cancellation, contact your card issuer immediately.
- Warning: Do not ignore repeat charges. Act within 90 days of an unauthorised transaction to protect your rights under the Privacy Act and Consumer Guarantees Act.
- Pro tip: Ask your bank to place a temporary block on the merchant while you resolve the dispute.
Stopping charges at your bank
If Tru Earth or the retailer refuses to cancel, or if charges continue after you've submitted a cancellation request, contact your bank immediately. You have the right to dispute unauthorised or continuing charges. Your bank can issue a chargeback, which reverses the payment and returns your money while an investigation takes place.
Pro tip: Keep all evidence: screenshots of your cancellation request, confirmation emails, bank statements showing unwanted charges, and copies of any written cancellation notices you sent. This documentation strengthens your case if you need to escalate to your bank or a consumer authority.
What happens after you cancel
Cancellation is a process, not an instant switch, and Stopee wants you to understand the timeline.
Timing and what to expect
Once you submit a cancellation request online, you should see the subscription marked as "Cancelled" or "Inactive" within 24 to 48 hours. If you sent a written notice by post, allow 5 to 7 business days for it to arrive, plus another 5 to 7 days for the company to process it. During this window, you might receive one more shipment if it was already in the system.
Check your bank account for charges about 7 to 10 days after your cancellation date. Legitimate recurring billing systems typically process charges on the same day each month, so if that date passes without a charge, your cancellation worked.
Your account after cancellation
Your account will remain in the retailer's or Tru Earth's system for order history and customer support purposes. You can log in to view past orders, track returns, or review your purchase history. If you want your personal data completely removed, you can submit a separate data deletion request under New Zealand's Privacy Act 2020. Contact the company's privacy team and provide your account details.
Will you get a refund
Refunds are not automatic after cancellation, but you may be entitled to one under New Zealand consumer law.
Refund eligibility and timelines
You can request a refund if the product was faulty, not as described, or if charges were taken after you cancelled. Some retailers and Tru Earth offer refunds within 30 days of purchase for change of mind, though this is not guaranteed. If the product was defective (for example, strips that didn't dissolve or a damaged package), you have legal rights under the Consumer Guarantees Act.
Contact the seller within 30 days of purchase with proof of the fault. Use photos and written descriptions to explain the problem. If they refuse, you can escalate to the Commerce Commission, which enforces consumer protection law in New Zealand.
Charges after cancellation
If you've cancelled but a charge appears on your statement, this is a billing error. Contact the company's customer service and provide your cancellation confirmation. Ask for an immediate reversal and request written confirmation of the refund. If the refund doesn't appear within 5 to 10 business days, escalate to your bank and file a chargeback dispute.
Your consumer rights in new zealand
New Zealand law gives you strong protections when buying goods and services, and Stopee wants you to know exactly what those rights are.
Consumer guarantees act protections
Under the Consumer Guarantees Act 1993, goods you buy must be of acceptable quality, safe, and fit for purpose. If Tru Earth detergent strips are faulty, don't clean properly, or arrive damaged, the seller must provide a remedy. You can request a refund, replacement, or repair within a reasonable time of discovering the fault-usually up to 6 months for goods.
The company cannot exclude or limit these rights in their terms and conditions. If they try, those clauses are unenforceable in New Zealand.
What to do if the company refuses
If Tru Earth or the retailer denies your refund claim or fails to respond, escalate to the Commerce Commission. You can file a complaint online at beehive.govt.nz, and the Commission will investigate. You can also contact the Citizens Advice Bureau for free guidance on your rights and next steps.
Tru earth pricing and plans
Understanding what you're paying helps you assess whether Tru Earth is still good value.
Current new zealand pricing
Tru Earth products in New Zealand are sold primarily through third-party retailers rather than direct subscription. The table below shows typical pack prices and supply estimates based on current NZ retail listings. Prices may vary by retailer and include GST.
| Product | Pack size | Price (NZD) | Estimated supply | Cost per load |
|---|---|---|---|---|
| Tru Earth Laundry Detergent Strips | 32 strips | NZ$17.99 | 3-4 months | $0.56 |
| Tru Earth Laundry Detergent Strips (general) | 32 strips | NZ$22.35 | 3-4 months | $0.70 |
| Tru Earth Premium Laundry Strips | 64 strips | NZ$32.50 | 6-8 months | $0.51 |
Pricing note: No official Tru Earth NZ subscription service pricing was found on their website. Prices are from third-party retailers and may change. Shipping and return policies vary by retailer, so check before buying.
Common mistakes to avoid when cancelling
Cancellation can feel stressful, especially if you're dealing with unexpected charges, and Stopee wants to help you avoid the pitfalls that trap many customers.
Mistakes that delay or fail cancellation
- Assuming an email unsubscribe stops billing: Unsubscribing from marketing emails does not cancel your subscription. You must actively cancel the recurring order.
- Not checking where you ordered from: If you bought from a retailer, you must cancel through that retailer, not Tru Earth directly. Cancelling in the wrong place wastes time.
- Missing the cancellation confirmation: Take a screenshot or save the confirmation number. If you need to dispute a charge later, proof of your cancellation request is essential.
- Waiting too long to cancel: The sooner you cancel after deciding to stop, the fewer charges you'll face. Delaying by even a few days can trigger another billing cycle.
- Not following up on charges: If you see a charge 7 to 10 days after cancelling, contact your bank immediately. Don't assume it will resolve on its own.
What to do if cancellation fails
If you've submitted a cancellation request and charges continue, follow this escalation path:
- Contact the retailer or Tru Earth customer service with your cancellation confirmation and ask why the charge appeared.
- Request a manual refund and a written explanation.
- If they don't respond within 5 business days, contact your bank and request a chargeback.
- If the bank denies your chargeback, file a complaint with the Commerce Commission.
Checklist for cancelling tru earth
Use this checklist to stay organised and ensure nothing is missed.
| Task | Status | Date completed | |
|---|---|---|---|
| Identify where you purchased (direct or third-party retailer) | [ ] Done | ___________ | |
| Log into your account and look for subscription settings | [ ] Done | ___________ | |
| Submit online cancellation or prepare written notice | [ ] Done | ___________ | [ ] Screenshot/confirmation saved |
| Monitor bank account for 7-10 days | [ ] Done | ___________ | |
| If charges continue: contact customer service with proof | [ ] Done | ___________ | |
| If unresolved: escalate to bank for chargeback | [ ] Done | ___________ |
Contact and mailing address for cancellations
If you need to send a written cancellation notice, use this address. Tru Earth does not list a dedicated New Zealand address, so cancellations are processed through their USA headquarters.
Tru Earth cancellations by post:
Tru Earth
Attn: Cancellations
421 LT Rusty Drive
Jarrell, TX 76537
USA
Pro tip: Use NZ Post Registered Mail or a courier service that provides tracking. Send your letter with a clear subject line: "Subscription Cancellation Request." Keep the receipt and tracking number for your records.
For general enquiries or to find customer support contact details, check the retailer's website where you made the purchase, as they handle most customer service for NZ orders.
Why stopee is here to help you
Cancelling a subscription or disputing unwanted charges can feel overwhelming, but you're not alone in this process. Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and navigate company terms and consumer rights. Whether your issue is a forgotten subscription, a company that refuses to cancel, or charges that won't stop, Stopee offers clear, step-by-step guides and insider knowledge to get the result you deserve.
Visit Stopee today to find cancellation guides for hundreds of services, understand your consumer rights in New Zealand, and learn how to dispute unauthorised charges. Stopee empowers you to take control of your subscriptions and your money.