Manage Rebel

How to cancel rebel sport NZ and stop REBEL plus subscriptions

What is rebel sport NZ

Rebel Sport NZ is a retail and digital platform that sells sports equipment, apparel and subscription content to customers across New Zealand. You can shop online, in physical stores or through the mobile app, and you have the option to purchase physical goods or subscribe to digital content plans.

Products you can buy and subscribe to

Rebel offers physical sports goods via web and retail channels, alongside digital subscription plans called REBEL Plus. You access subscriptions through Apple's App Store or Google Play, and physical purchases are managed through standard e-commerce ordering and Click & Collect options. Stopee recognises that managing multiple cancellation channels can be confusing, which is why we've mapped out each pathway below.

How rebel handles cancellations

Cancellation processes vary depending on what you're cancelling. If you ordered physical goods online, you contact Rebel Customer Service directly. If you subscribed to REBEL Plus through an app store, you manage the cancellation through Apple or Google, not through Rebel itself. This separation is important to understand before you start the cancellation process.

Your consumer rights under new zealand law

When you cancel a subscription or return goods, your rights are protected by the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. These laws give you leverage if Rebel refuses a legitimate cancellation or refund.

What the consumer guarantees act covers

Under the Consumer Guarantees Act, goods must be of acceptable quality, fit for purpose and as described. If you receive faulty, damaged or misdescribed items, you have the right to a full refund, replacement or repair. This applies even if Rebel's stated return window has passed, provided you act within a reasonable timeframe and the fault was not caused by your use.

For subscriptions, the Fair Trading Act prevents Rebel from using misleading cancellation procedures or hidden auto-renewal terms. If Rebel makes cancellation deliberately difficult or hides fees, that breaches consumer law. Stopee has helped thousands of New Zealand consumers recover money by invoking these protections when companies resist legitimate cancellations.

When to escalate to the commerce commission

If Rebel ignores your cancellation request or refuses a refund you're entitled to under law, you can lodge a complaint with the Commerce Commission (the New Zealand regulator). Document all your communications first: screenshots of the subscription, emails to Rebel, dates you attempted cancellation. The Commerce Commission takes unfair contract terms and refusal-to-cancel seriously, especially around auto-renewal traps.

How to cancel online orders from rebel

Stopping an online order before it's shipped is your fastest route to avoid receiving unwanted goods. Act quickly, because once Rebel's couriers collect your parcel, cancellation becomes more difficult.

Cancel before the courier arrives

1. Contact Rebel Customer Service immediately after placing your order. Do not wait.
   • Visit the Rebel help centre at help.rebelsport.co.nz and use the contact form, or find the phone number in your order confirmation email.
   • Explain clearly: your order number, the reason you want to cancel (change of mind, ordered by mistake, etc), and ask for written confirmation of cancellation.
2. If the order has not yet been picked by the courier, Rebel will cancel and refund you.
   • Ask how long the refund takes to appear in your bank account (usually 5-10 business days).
   • Request email confirmation so you have proof the order was cancelled.
3. Check your bank account or credit card statement after the promised refund date.
   • If the refund doesn't appear, follow up with Rebel again and escalate if necessary.

Pro tip: online cancellations succeed fastest within 24 hours of order placement. After that window, Rebel may have already handed your order to the courier, which complicates things.

Cancel click & collect orders

1. Contact Rebel Customer Service by email or phone before you collect your order from the store.
   • Provide your order number and collection reference.
   • Ask them to cancel the hold on your order and process a refund to your original payment method.
2. Do not proceed to collect the items until you receive written confirmation that the order has been cancelled.
   • If you collect goods after requesting cancellation, you may struggle to return them later and Rebel may refuse the refund.
3. Confirm the refund timeline and watch for the money to return to your account.
   • Click & Collect cancellations are usually faster than courier-based orders because the goods haven't left the store.

How to cancel REBEL plus subscriptions

REBEL Plus is an auto-renewing subscription delivered through Apple's App Store or Google Play. You do not cancel through Rebel directly; instead, you manage the subscription through your device's app store settings.

Cancel on apple devices (iPhone, iPad, mac)

1. Open the Settings app on your device.
   • On iPhone or iPad: tap your name at the top of Settings, then tap Subscriptions.
   • On Mac: open System Settings, click your Apple ID in the sidebar, then select Subscriptions (or Media & Purchases if you're on an older macOS version).
2. Find REBEL Plus in the list of active subscriptions.
   • If you don't see it, scroll down or search for it.
3. Tap or click on REBEL Plus and select "Cancel Subscription".
   • Apple will offer you a retention option (a discount or free trial). You can accept or decline.
   • Confirm the cancellation by tapping "Confirm Cancel".
4. You will receive immediate confirmation from Apple in your Settings, and an email confirmation will follow.
   • Keep this email - it proves when you cancelled and protects you if Rebel tries to charge you again.

Warning: Apple's default behaviour is to renew automatically on the same date each month or year. If you don't cancel through Settings, your next charge will go through. Stopee recommends checking your subscriptions list every few months to spot any unwanted renewals.

Cancel on android devices (Google play)

1. Open the Google Play Store app.
   • Tap your profile icon in the top-right corner.
2. Select "Payments and subscriptions", then "Subscriptions".
   • This opens a list of all active subscriptions tied to your Google account.
3. Find REBEL Plus and tap it.
   • If you have multiple Google accounts, make sure you're logged into the correct one.
4. Tap "Cancel subscription" and confirm.
   • Google will show you the cancellation date and confirm that no further charges will be made.
5. You should receive a confirmation email from Google Play within minutes.
   • If you don't see a confirmation email within 24 hours, log back into the Play Store to verify the subscription status.

Pro tip: Google Play subscriptions cancelled mid-month remain active until the end of your paid period. You keep access until the renewal date passes; then your subscription ends automatically.

REBEL plus pricing and subscription plans

Understanding what you're paying for helps you decide whether cancellation is the right move, or whether downgrading to a cheaper plan might suit you better.

Current subscription options

If you've been on the annual plan and feel the cost is too high, switching to monthly before you cancel gives you flexibility. However, most customers who cancel cite either non-use or finding equivalent content elsewhere.

What happens after you cancel

Cancelling your subscription stops future charges, but the timing of access loss depends on which platform you're on.

Access and content availability

When you cancel, your REBEL Plus access remains active until the end of your current paid period. On the date your subscription would normally renew, access switches off. You will no longer see REBEL Plus content in the app, and any offline-downloaded content may become unavailable (depending on app terms).

For online orders you've cancelled, refunds take 5-10 business days to process. Stopee recommends checking your bank account during this window to confirm the money has arrived. If it hasn't appeared after 10 business days, contact Rebel again with screenshots of the original cancellation confirmation.

Account data and closure

Cancelling a subscription does not delete your account. Your profile, payment methods, order history and preferences remain stored by Rebel unless you request account closure separately. If you want Rebel to delete your personal data, contact Customer Service and ask explicitly for account closure and data deletion under the Privacy Act 2020.

Will you get a refund

Refund eligibility depends on what you're cancelling and how long you've owned it. Stopee has outlined the key rules below so you know exactly where you stand.

Change of mind refunds on physical goods

Rebel Sport NZ accepts change-of-mind returns within 30 days if the goods are unused, in original packaging and you have proof of purchase. Items bought in December qualify for a 60-day return window under Rebel's seasonal policy. To claim a change-of-mind refund, contact Customer Service with your order number and reason, and follow their returns process (usually online return request or in-store return).

Change-of-mind refunds are discretionary, meaning Rebel can refuse if the goods show signs of use. However, the Consumer Guarantees Act gives you stronger grounds: if items are faulty or not as described, you can claim a refund regardless of the return window.

Refunds for faulty or misdescribed items

If your order arrives damaged, faulty or significantly different from the product description, you have a legal right to a refund under the Consumer Guarantees Act. You do not need to fit within Rebel's 30-day window. Report the fault to Rebel with photos, and request a full refund or replacement. Rebel will usually ask you to return the item, or may authorise a refund without return depending on the fault severity and value.

Warning: if Rebel disputes your refund claim and says the damage was caused by you, stand firm. Under consumer law, Rebel must prove the fault came from your use, not from manufacturing or delivery. Document everything with photos and emails.

Refunds for REBEL plus subscriptions

If you cancel a REBEL Plus subscription mid-month or mid-year, Rebel does not refund the unused portion of your paid period. Apple and Google also do not offer refunds for subscription cancellations unless the subscription was started within the last 48 hours. Once you cancel, you keep access until the end date, then it ends.

The only exception is if you can prove you were charged after attempting to cancel, or if you were charged fraudulently. If that happens, contact your bank or payment provider and request a chargeback (reversal) while simultaneously sending evidence to Rebel. Stopee advises keeping email confirmations of every cancellation attempt for this reason.

Common mistakes to avoid when cancelling

Cancelling a subscription sounds simple, but small missteps can lead to unwanted charges, lost refunds and frustration. We've seen customers repeat these errors repeatedly.

Thinking you've cancelled when you haven't

The biggest trap is closing the app after hitting "Cancel Subscription" without waiting for confirmation. Apple and Google show a confirmation screen, but if your connection drops or the app crashes, the cancellation may not process. Always wait for the final confirmation message, screenshot it, and check your email within 24 hours. Log back into your app store settings one week later to verify the subscription is gone.

Confusing app deletion with cancellation

Deleting the REBEL Plus app from your phone does not cancel your subscription. Your auto-renewal continues in the background, and you'll be charged on renewal day even though the app is gone. You must cancel through app store settings, not by deleting the app. After cancelling, you can safely delete the app if you wish.

Missing the courier collection window

If you ordered online and want to cancel before the courier arrives, you have only a narrow window (often 24-48 hours). Once Rebel's warehouse hands your parcel to the courier, cancellation becomes difficult and you may be forced to refuse delivery or process a return instead. Contact Rebel the same day you place an order if you change your mind.

Forgetting to request written confirmation

A verbal promise to cancel or a message in a live chat is weak proof if Rebel charges you again. Always request written confirmation via email, stating your order number, the cancellation date and the refund timeline. If Rebel refuses to provide this, that's a red flag and grounds to escalate to the Commerce Commission.

Cancellation checklist

Use this checklist to ensure you've covered every step and captured the evidence you need.

Comparing cancellation methods

Different cancellation methods have different success rates, timelines and refund policies. This comparison helps you pick the fastest route.

Contact details and escalation

If Rebel refuses your cancellation or refund request, here's where to escalate and what information you'll need.

Rebel customer service

Your first point of contact for online orders, Click & Collect cancellations or account queries is Rebel Customer Service. Visit help.rebelsport.co.nz, use the contact form, or find the phone number in your order confirmation email. For REBEL Plus subscription issues, contact Apple (Apple ID support) or Google Play (Google Play support) directly, as they handle billing.

Escalate to the commerce commission

If Rebel ignores your cancellation request, refuses a refund you're entitled to, or uses unfair contract terms to trap you in auto-renewal, lodge a complaint with the Commerce Commission at comcom.govt.nz. You'll need to provide: copies of your cancellation request and any responses from Rebel, screenshots of the subscription or order, payment receipts, and a timeline of events. The Commerce Commission investigates breaches of the Fair Trading Act and the Consumer Guarantees Act, and can compel Rebel to refund you.

Pro tip: mention "unfair contract terms" or "misleading cancellation process" in your Commerce Commission complaint. These trigger regulatory action faster than a simple refund dispute.

Chargeback via your bank

If Rebel charges you after you've cancelled, your bank can reverse the charge. Contact your bank's dispute team and provide evidence: screenshots of the cancellation confirmation, emails to Rebel, and proof of the unwanted charge. Your bank will open an investigation, and most unauthorised or duplicate charges are refunded within 5-10 business days. This is separate from asking Rebel for the refund, and both can happen simultaneously.

Final summary

Cancelling with Rebel involves different pathways depending on what you ordered. Online orders and Click & Collect purchases go through Rebel Customer Service; REBEL Plus subscriptions cancel through Apple or Google. Act fast for online orders, always get written confirmation, and use the Consumer Guarantees Act as your legal lever if Rebel refuses a legitimate refund.

Your consumer rights in New Zealand are strong: the Consumer Guarantees Act and Fair Trading Act protect you from faulty goods, misleading cancellation terms and unfair auto-renewal practices. If Rebel blocks your cancellation, escalate to the Commerce Commission.

Stopee has helped thousands of New Zealand consumers navigate cancellations, recover refunds and avoid repeat charges. Visit stopee.com to explore guides for hundreds of other services and subscriptions. Whether you're cancelling a streaming service, gym membership or app subscription, Stopee provides the clarity and confidence you need to take control of your money.